I really wanted to like this place and gave them my business solely based on reviews / turnaround time. I bought a varsity jacket for my daughter, spent about 1/2 going over the patches and picking out colors. We finished up, paid the deposit and were told the jacket would ready in a week. Fast forward about 3 weeks, the jacket was finished. I didn't mind the delay, I understand it's busy season. I was also told the normal Embroiderer was on vacation and they brought back a retiree to finish up ours. We were highly disappointed in the craftsmanship and quality of the finished jacket. The softball patch on the sleeve was a goldish / orange color (not bright yellow as we picked), it was also a baseball and not a softball. The patch on the back, was supposed to be at least 8", but they put a sleeve patch that is 3" on it instead. It's looks disproportionate and silly. There was a black grease mark on the collar and shoulder where I believe they clamped the jacket. It was just a mess and I asked them to fix it at time of pick up. The person working the counter acted as if it was a complete inconvenience of their time. Reluctantly, paid the final bill ($400 total) and returned home. The next day I emailed and called Sharon at Canton Embroidery. I told her the situation and she said "What do you want me to do?" and then she recommended that I just "take the patches off myself". I was taken back by the lack of customer service after spending a lot of money on a coat that I would be embarrassed to present to a paying customer. I gave them 2 opportunities to make it right.
I decided to take the coat to a well known company in Flatrock - They are fixing it for us, but can't believe how badly the jacket came out and that they would actually be proud of the quality they sold us. I have pictures, emails and the phone transcript, please message me if you are thinking about giving them your work. Beware. read more