After months of spray tanning fit into my schedule, my routine is 2x per week I shower after work, put on the lotion for the salon, and run over there in clothes to sleep in. Then I go home and just in bed, shower in the morning, and am happier when I look on the mirror. At the end of a bad day, self care is amazing.
Yesterday I was told that my package expired the day before. And she could not offer me a tan unless I pay money right now. That's 2x every week that someone could have said something when I came in. So I was standing there half dressed after running there without my wallet starring into the eyes of a child that doesn't even know yet what it feels like to actually Need selfcare, telling me oh well. It was 840pm and she had someone waiting for her outside again.
It was such a let down and a disappointment. But the disappointment was in myself for expecting any personal service for my money, and that the next generation of women could be better than the last. (I don't miss living with my parents and not having bills....)
I started going in for spray tans in February in West Salem. They had nice comfortable rooms and friendly, knowledge girls. Only problem is people do not answer the telephone.
When I discovered the South Salem location closer to my house, I took a chance and paid 200 for 3months of spray tanning and another 50 of lotions that were supposed to help the spray last longer. It doesn't, but lotions moisturize. This location isn't as nice; smaller rooms and no shelves.
From May-July I went 2x per week. I meet 4 employees: 3 blonde hair blue eyed girls and 1 with dark hair and blue eyes. The brunette was always working, not one time did I come or go and see her sitting and messing with her phone. She was the only person that I ever saw use the vacuum. And the other 3 girls- Not one time did I ever see any of them anywhere but sitting behind the counter. Never cleaning, never trying to upsell, just sitting there talking to each other or on their phones.
I say all of this because the Very Least thing your employees could being doing while sitting there is to to call clients BEFORE their packages expire. And you should provide a free session when the person is not notified. You're paying these people anyway.
Why would you have such a nice business reputation and such horrible customer service?
I love the spray tanning, but you may want to find a nicer location with customer service. Beauty is still only skin deep. read more