What a nightmare! We wanted our river rock patio pressure washed and sealed. We got one excuse after another, the hurricane was the only valid reason. The others were another job they were having trouble finishing, a death in the family, not showing up when Mark said they would. They finally showed up to apply the sealer after we washed the patio ourselves. Don't trust that they actually applied sealer. Since we had already paid a deposit of 50% we paid way more than we should have considering the actual work that was done. If I could give this company negative stars I would! read more

I hired Mark to pour a new deck over my plain existing deck April 5, 2024. He required a 50% deposit (over $4K) at that time. There were many start delays with a variety of excuses: employee with sick child, sinus infection, broken machine, rain (valid), he texted wrong phone number, broken water pipe at his home, sick employee, and a funeral. So May 9th, over a month later, he did the acid wash on the deck and moved my patio furniture outdoors where it sat through 4 rainstorms out in the sun for 5 weeks. The deck finally poured May 20-24th. I had been sent photos and chose one that I wanted my deck to look like. It looks nothing like that. The bigger problems were the details: Painted above deck on screen base leaving a mess of paint, broke both screen doors, cleaned tools in the pool, paint/concrete overspray while cleaning tools outside that I spent more than 2.5 hrs cleaning off of furniture, concrete left in all pool fence holes, concrete on pool edging. He did come back to address some of these issues. I would not let him work on doors again or overpaint since he left the problem and said everything was fine. I don't trust him to repair those things. He did pay for screen people to come out and I will fix the over painting. I just wanted him off my property and will never hire or recommend. The business card and paperwork say he is licensed. The state and county say he is not. Sunbiz also says he is not registered but I am still following up on that. read more

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Only got one star because i had to give it to them. This story is so long i doubt i would be able to write that much. Long story short, met with son in Aug 2022, decided to go with them to resurface pool and redo decking. Mark had to have half $$ down. ( didn't pay that until Sept when my house back East was sold), they didn't start until almost Christmas. Finished just before Christmas. Wanted the balance, which i did not give him. I did however give him more then i should have. But being Christmas and both my husband and i coming from being self employed, i just felt it was the right thing to do. The job was not done correctly. To this day i still have shadowing in the bottom of the pool. Some spots on the bottom of the pool are smooth, some very rough. The deck was peeling in spots within weeks Sam's is too this day. I did get him to come redo the deck, BUT as i said, it is coming up in spots. There were things never mentioned in the beginning for instance, my husband was having to brush the entire pool 2-3 times a day!! For 30 days! My husband needs shoulder surgery and I'm disabled. I totally would have looked into other options. The guys didn't want my husband outside asking any questions. Excuse me, I'm spending over twenty grand and i can't oversee what's going on or ask questions? Mark has a very bad temper and if he wasn't getting his way, he'd go off. He went so far as to call my husband a dick!! Who does that? It was an awful experience and so much more to this story. Just believe me when i tell you, think long and hard about using them. I did finally pay my balance, but it was with a lot of hesitation. read more

---During the interview, on their business card and on the contract Tampa Bay Decking & Pools/Statewide Decking & Pools/Mark Haskins said they were licensed: #45458. -----They are not licensed. See https://www.myfloridalicense.com/wl11.asp?mode=0&SID= ---The contract said the pool resurfacing would be done by a Stonescapes Certified Installer and would get a Stonescapes Lifetime Warranty. -----Mark Haskins will not say who did the install, won't submit the Warranty paperwork to Stonescapes and therefore Stonescapes will not review the condition of the pool because there is no proof that their product was used nor that a certified installer did the work. ---The Stonescapes Installation Specifications that I have now found are very clear that the pebbles must be properly exposed BEFORE the cement cures for a MINIMUM of four hours or laitance can be expected. Laitance is where, over the course of a year, cement leeches out between the pebbles causing permanent damage. This is especially egregious in a black pool. -----The install was not per specs as it was started at 9:30am and the pool was being filled before 2:50pm!! This is insufficient curing time, and the pictures show the pebbles in this pool were never even exposed. See how it was supposed to be done here: https://testmarketingassets.blob.core.windows.net/$web/dealer-portal/spec-sheets/ss_productspecificationsheet_0820.pdf https://www.youtube.com/watch?v=Mzzut18Zbeo at 6:39 it says the pebbles should be "sitting on top of the cement matrix" at 9:15 "properly expose... goal is to closely match sample" at 10:19 leave no footprints at 10:34, 10:43, note all pebbles are clearly visible. Not covered in plaster 10:48 AFTER exposure & MINIMUM of 4hrs, better next day, now comes critical acid wash to remove extra cement paste 11:18 "Acid washing is NOT an exposure technique" 13:31 note how clean and even the color is before filling ---Mr. Haskins has ignored the requests for information on the installer and he has ignored the Better Business Bureau. He has tried to cast blame on me even though I did more than I was directed to do. He convinced me NOT to hire a pool service to brush the first 30 days because the Super Start Up chemicals he had used required less brushing. Mark called it, "brushing in a bottle"; he told me not to worry and to skip brushing while they did the deck work. I brushed plenty during the rest of the 30 day start up only to find their guy had broken the drain valve handle and nothing was getting filtered out all that time. They also breached the contract by not providing directions on what the chemical levels should be during their Super Start Up and they never checked nor provided any chem levels. If the problem was chemicals, then the pool would be the same color everywhere, but it is blotchy in very specific areas where it was poorly troweled. -----The ROOT CAUSE is an improperly executed resurfacing and nothing I can do will stop the laitance nor get the Contracted Stonescapes Lifetime Warranty. ---I paid plenty extra because they assured me that they had an installer that was certified and experienced in resurfacing Black pools. I also believed them, the BBB, Angi, and their references that they were trustworthy. -----This is financial dishonesty and misconduct because I paid for but do not have a Stonescapes Cameroon Mini Pebble Pool with a STONESCAPES LIFETIME WARRANTY. (Plaster pools cost less and have a shorter lifespan than pebble pools. Dark pools cost more because the trowel skills are so important) ---Wouldn't you think that someone who states they are licensed, insured and Christian would correct the poor work done by their subcontractors and make sure they fulfilled their contract? read more

Tampa Decking & Pools refinished my deck and resurfaced my pool the last week of May and first week in June 2014. Nice job and no problem with the deck but the pool surface definitely is not as was shown in a sample or described to us. It is very blotchy with dark and light spots and very uneven. The pool person was supposed to come back the day after the pool was refilled and add chemicals and instruct me as to what I needed to do. Unfortunately for me, the pool person's wife delivered a baby that day so he was unable to come back. The company deck finishers happened to be here that day and the owner instructed them to go to the local Pinch A Penny and buy the chemicals needed. After putting the chemicals in the pool, they told me the pool person would be in contact with me with instructions as they weren't pool experts. That never happened. Since that time, beginning in late June, I have made numerous calls to Tampa Decking & Pools owner Mark, to complain. During one call in July, he said a pool rep had come to my residence, inspected the pool and agrees the pool needs to be resurfaced again. I never saw or talked with this pool person. Every time I speak with the owner, he gives me an excuse why the work hasn't been completed. During the summer months, excuses ranged from he was too busy, the rainy season set him back or the pool sub- contractor is unavailable, etc. In August, he said as soon as it quit raining, I would be at the top of his list and they would do the work. I waited to call again until the last week in September when there hadn't been any rain for two weeks. The owner responded, "He thought that this matter had been taken care of", and then said it would definitely be completed within the next two weeks. After not hearing anything, on Wednesday of the second week, I again called and wanted to know what day I could expect to see the workers. He said he would call (TJ) the pool person, and he would contact me in a day. Another week has passed and it's the same old thing. No one comes here and no one contacts me. I feel I have been more than cooperative, patient and tolerant with this company. I explained to the owner I wanted to work this out with him without making a formal BBB complaint or taking legal action but that is what he is forcing me to do. As a senior, I believe I am being taken advantage of. Every time I call this company, Mark tells you exactly what you want to hear but then there is never any action. It's now past the summer season and I just want my pool to look like the sample provided to me at the time the contract was initiated. I opted for the best coating offered and the cost of the small exercise pool resurfacing was $2500. I also paid an additional $50 to stop a leak in my gutter over the new deck. It stills leaks today and the company worker said he's done all he could do. (Applied sealer) Because of the reasons stated, I certainly would not recommend this company. It is now Dec and still no response from this company. As a result of a BBB complaint, Mr. Haskins admits the pool needs to be resurfaced but still no one has been here. If you hire this company, you better hope nothing goes wrong. Once they are paid it appears they are DONE with you. read more