My husband and I were just kicked out of this establishment. I have never been so embarrassed in my life. We were seated immediately after a group of foreign exchange students from China, who's group of seven was split into two groups. Group one was placed in a seat next to us while the second waited for a table.
They never got it. After waiting a half hour they took a empty dirty table and was told to leave, because they had to "wait their turn" despite pleas from their seated compatriots. The waitress, who was also ours, told them very loudly and rudely that if they wanted to sit together then they should have waited. They were confused since they were seated there by them, quoting what they had said. The waitress bluntly told her that she was lying and that their friends would have to wait their turn. Saying to customers that they "Have to wait their turn" was a repeated phrase from both wait staff.
We ordered and waited 45 mins for our food. I attempted to catch the waitress a few times to ask about the wait or some sweetener for our coffee, but they were so rude to our neighbors that I shied away. They were moving quickly, darting between tables to deliver food and working the register.
When the waitress came with our food, she chastised us for asking about it, saying "Here it is, you just had to wait your turn. " My husband was livid. He asked for the sweetener, and the waitress replied that we should have asked. We explained that she was busy, and she retorted that she was here. At which point my husband informed her that she would not be getting a tip.
So the waitress took our food away and said "well then you don't get to eat!" He blew up, and she told us to leave. The waitress at the register called after my husband (who was saying loudly that the service was awful and the worst he has ever had in his life) that he was "disgusting" and "don't ever come back here! We have a five star rating!"
The other waitress cheered and clapped and heckled after us as we left. It was mortifying. On our way out of Copper Harbor we were stopped by a local who apologized to us, and let us know that the folks who owned and ran the restaurant was known for racist, beligerant behaviour towards their guests.
I will say that in all transparency, there was only two waitresses, one cook and one bus boy. I can't review the food, because it was taken from us. If we could have, we would have left after the harsh words given to our neighbors, but we didn't want to leave without paying. We were on a very tight schedule on our last day of vacation and looking at a nine hour drive home, so hindsight is 20/20. read more