Got my daith done today by Conor, and it was amazing! Very kind, clean, and easy-going. Good…read morepricing and overall a great experience. Would absolutely recommend!

I am beyond furious with the way Pierced Hearts handled my sister's navel piercing. From the start,…read morethis experience has been a disaster due to sheer negligence and a complete lack of accountability. My sister clearly explained to the piercer, Jaime, that she has a very flat belly button and specifically asked if the standard navel jewelry would be appropriate. He confidently said yes -- and we trusted his professional judgment. That trust was completely misplaced. As time passed, the jewelry began to embed itself into her skin, which should never have happened with the right jewelry in the first place. We returned to the shop, and Adam helped change it to a floating navel piercing -- the type she should have received from day one. He apologized and even took a photo of the damage because it was obvious something had gone terribly wrong. But the damage had already been done. Within a week, she developed a severe infection -- one that urgent care later confirmed was likely due to the original jewelry creating a gaping wound that never healed properly. Despite following aftercare instructions to the letter, she ended up on two antibiotics and hydrocodone just to manage the pain. Yet when we returned to the shop a third time to request a refund and share what she was going through, the staff were incredibly dismissive and refused to take any responsibility. They immediately shifted blame, accusing her of neglecting aftercare, even though we were meticulous. No effort was made to offer a solution, express genuine concern, or show even the slightest empathy. Just said "well, do you want to get it pierced again?!" ... no! Her belly button area now is completely bruised and mangled because of this place. We will never be coming back here again. To make matters worse, the owner was outright disrespectful and condescending over the phone. When we told him that medical professionals advised removing the piercing and draining the infection, her arrogant response was, "Why would they do that?!" as if she knew better than actual doctors. That tone alone spoke volumes about how little they care once they have your money. We asked for a refund because of all the trouble we've been through after the negligence of the first piercer, now having to pay for urgent care visits and medication. I chose this shop based on their glowing reviews, but let me be clear: if you're considering any body piercing here, don't. They might be decent with ear piercings or tattoos -- but when it comes to body piercings, especially anything more complex, they are careless, unprofessional, and utterly unwilling to take accountability when something goes wrong. My sister went in for a simple piercing and walked away in physical pain and emotional distress, and not once did they offer real help, only excuses. This shop failed her. Completely.

Thank you for providing clean, professional ear piercing for myself and my teen daughter…read more Dad raised two girls. My sister and I were not allowed to pierce our ears until we turned 18. So, shortly after my 18th birthday, I went to the mall... My first piercing experience was at a chain boutique; the employee was likely not much older than myself. She used the "piercing gun". Several years ago, life crowded in and took over. My holes closed up. My daughter expressed interest in getting her ears pierced a few months ago. After careful research, I determined that I would bring her with me to Aperture. I made an appointment with Lindsey who was attentive to my personal needs and wishes. She combined me and my daughter's piercings in one appointment. I would like to mention that Chloe and Quinn were also helpful and professional in their communications with me. Bottom line: -clean -professional -respectful -timely/punctual

I got my second earlobe piercings as well as a helix piercing done by Jake. From start to finish it…read morewas a great experience. I had my 3 young kids with me bc I wanted them to see what it was like for when they asked to get their own piercings and Jake was great with allowing them to all be there and watch. My kids even timed how long it took for all 3 piercings (bc they were guessing) and it took just less than 2 minutes! All three piercings are healing great and I'm so pleased with how they look.

Always friendly confident ladies, yes ladies all woman shop. Every time i go they exceed my…read moreexpectations. 10 outta 10 recommend.

What amazing experience from beginning to end. Thank you Tiffany for exceeding my expectations. I…read morewas nervous as I waited 55 yrs for my first tattoo. Tiffany was awesome. I was relaxed and felt great after. I am looking forward to my next one.

I took my 7 y/o daughter to get her ears pierced. Carly was so patient and kind throughout the…read moreentire process. All staff were very friendly and supportive. They even gave her a certificate of bravery and a sticker. Highly recommend.

I took my daughter here and the moment we walked in everyone was so incredibly nice! Everything was…read morequick and clean until my 9 yr old daughter started getting scared. Carly was so amazing and patient! We had to leave for about a hour and half for my daughter to decide she was wanting the ears pierced more than she was afraid. We came back and Carly was ready to try again. She was Amazing! Highly recommend! And

Janell is a professional. Very accommodating and comforting. definitely recommend her to be your…read morepiercer.

My daughters and I have all gotten our piercings done at Sunken Ship. It's been an excellent…read moreexperience. They are consistent in the quality of work, explaining each step of the process, fast, painless and gorgeous. We are extremely pleased with the quality of their work.

I got the most beautiful tattoo ever from Beeker last week! The entire experience from start to…read morefinish was awesome. We had a consultation in September (this is how popular she is - I waited a little over 2 months for my date and it was so worth it) where I told her what I was looking for and she talked about ideas that would work with it to make it even more lovely. I am an avid knitter and hot air balloon enthusiast so I was looking for something like a hot air balloon that looked like a ball of yarn. Beeker explained that a ball of yarn might not look enough like a hot air balloon and came up with an idea to do a balloon with a picture of a yarn ball on it in my favorite colors. As far as the actual experience went, the shop was nice and quiet and clean. Beeker and one of her coworkers were bantering back and forth and making me laugh so hard that I had to bite my tongue to keep from shaking my arm. There was another lovely couple getting a tattoo and they actually bought me a bubble tea! Isn't that the sweetest? Oh, and weird thing to compliment but their bathroom is decorated really cool. And since they are cash only, they are kind enough to provide an ATM onsite. Can't wait to go back sometime soon so that my brother and I can get matching tattoos!!!

just don't. i got a finger tat here with joe, line work wasn't good in the first place and in less…read morethan a month half of it was faded (that part is sorta expected, i have multiple tats including hand/finger ones so i understand that they hold ink differently). so i go in to get it touched up since i was told that i get a free touch up. im getting it done and half way through he TELLS me (doesn't ask beforehand) that he's using a thicker needle this time, which i didn't ask for, i simply asked him to go over the faded part. the moment it was finished it was clearly blown out and somehow the part that was faded the most was literally still faded. afterwards he told me id have to pay for any more touch ups even though it had only been a couple weeks and half of it was gone (which is fine because i wouldn't plan on going back if it was free). im sure that there are good artists there but this one really didn't give a fuck if i knew what was going on, didn't care if i was satisfied with my tat, and decided to make changes without asking me. it sucks bc a lot of his work is really good but i'd go somewhere that cares more.

Miss Bella was fabulous from our first email. Responsive, cool, and super talented, she was quite…read moreserious about getting my feedback and talking through our plan before we ever got started. I love the atmosphere in the studio, very open, clean, and again, private rooms that give you the opportunity to spread out and be comfy. Did I mention the reception desk? The young dude up front was so good, thoughtful, helpful. I will definitely come back to Bella in the future.

It is unclear how to get in contact with a real person. The phone is an automated message with…read moredifferent connections, but not one for a store associate. My boyfriend got his nose pierced and we couldn't get in contact with the business at all when one of the pieces of the jewelry broke off after 2-3 days

I've been to Chameleon many times before. I did a walk-in to change some jewelry to plastic since I…read morehad an urgent MRI scheduled for the next day. I couldn't remove my lip piecing on my own & needed retainers for my chest so i needed some help. Last time I went before an MRI 2 or so years ago, they didn't charge me an instillation fee or for the plastic jewelry. This go around it was $10 for a plastic lip retainer, $20 for glass chest retainers and a $15 instillation fee. $45 for retainers???? (I understand the instillation fee & wasn't expecting anything free again but $45?!?) Oh and get this the lip one was sealed with an "O" ring and it popped off an hour later and I had to overnight ship a lip retainer and I got 30 for $7.... I went in today since they said they could put back in the piercings without another instillation fee and I mentioned I wanted to try a lip ring instead. I was given my options and was told we could change the color. The piercer brought me back, put in the ring and when I asked about the color they said I'd have to buy another one since they're supposed to do that beforehand. That was not explained to me and I would have to pay for the one she put in even though I wanted to try it out.This cost me $22 for a lip ring I don't even like and is a color I hate. No offer to discount it or a real apology. All in all save your money and go somewhere else if you need a retainer. I spent $70 total and all i have to show for it is 2 glass bars and a lip ring I hate. This is no hate to the piercer themselves I am just frustrated with the price, the fact the retainer I paid for didn't stay and the lack of proactive communication.

Customer Service Needs Improvement - *Reading through the reviews, looks like this is a common…read morecomplaint* Me and my sister went in to get a new earring for a piercing I already had. I wasn't expecting them to put it in for me. It's an earring I can easily replace myself. They brought us in to where the piercing chair is. And introduced us to Rachael. I said to her "The price of the jewelry includes the install? Which she replied Yes. When I went to pay for my earring. She charged me $50 for the earring when she had originally told me it was $35. Then there was a $15 charge for the install. When I asked about the charge and told her Rachael said it was included. She said no it isn't. She offered to refund it, when all the sudden the artist Rachael came out and was quite aggressive & unprofessional! She wouldn't even listen to what we had to say. We were questioning the $15 install charge. Not attacking anyone. Full disclosure is all we were wanting. Just let us know the exact amount we are going to be charged. I don't have a problem paying someone for their services. What I do have a problem with is when they DON'T TELL YOU, and you find out when you go to pay. Was handled very immature & unprofessional.