The people are good people. But I am Angry! And not just with the waiting to donate. However, this…read moredoes not mean that I will stop donating. I do it because after learning what it does and how it helps, it is amazing to know that I can possibly impact someone in such a positive way. An Important way. My complaint and problem is that I recently was attempting to donate and the attendant was having a difficult time locating a vein. When she did, She did not get a Flash Back as they call it. What ended up happening was I ended up having Blood release under the skin. I ended up with a pretty good size lump under my skin. The attendant did this to both of my arms. Twice on the second arm. I ended up with several puncture marks and within a day some very serious bruises, I attempted to return to donate the next Saturday and was turned away because of the huge bruises on both arms. Several staff members saw them. I was told that I would not be able to return until they went away. The Nurse showed how they measure this. It will take at least 3-4 weeks. I was already a week into it at the time the staff saw the bruising still there. Responses were. "OH my God" and, "What happened"? Donating because I can help is great. However this is December. I am disabled, and I really counted on the money for Christmas. I have also been relying on this money for co-pays at my Doctors appointments. I won't lie, it's not much, but it helps. I have repeatedly tried to talk to the Mgr. at this location and am being ignored very obviously. Had it not been for the problem caused by the staff member, I would absolutely be earning that money. When a person spends 3-4 hours waiting and donating. I would say it is earned. Yes? So now I am just angry. I guess I try at the Corp. level now. I will always recommend a person making donations of this sort. But I want my problem resolved. Give me the respect that your signage states all over the walls in your locations. I am not asking for free money. Just the respect of an offer of what I would have earned. That is not to much to ask. Show some professionalism. They know who I am and my number. I have left it enough. And I have always been polite myself when I have called or left messages. I may be angry at being ignored. But I do not want to take away from who I am. Nor do I want people to read this and believe this is typical of all locations. What I have learned about what my donation can do will make me a lifer. God knows what can be done in a few years with this research. Much respect to those that have been in it for years.

Believe the reviews when you see them. This place is so horribly ran. They can't keep employees…read morelong term at all. Forcing new people to come in that don't know what they are doing. The experience is horrible, but the attitude they have is even worse. I would not recommend anyone to donate here period. There are so many other places. Don't waste your time with the ignorance at this one!

Staff is very friendly and knowledgeable. Katie the phlebotomist is the best always friendly and…read morehelpful.

This place is about as transphobic as they come! I went in at 10:00a 6/14, had to go to the court…read morehouse and get a copy of my Court Order allowing my name change and gender marker change. Because the old ID with my dead name that matched my SS card wasn't good enough, even tho it was not expired. So I did, I went to the court and got a copy of the court order. Then I went in today at 10:30 7/17, went through the entire process 3hrs and was told I now needed to take this form to my PCP to be approved for donation. Based on, "This individual is referred for a for a medical evaluation due to reporting a history of medication (which all of mine are approved) and/or condition that caused medical referral." So what I've learned from Freedom plasma aka Immunotek is: Being trans is a medical condition, That they know better than three other donation companies. And instead of operating off of body mass (Recommendations per FDA) they know more and must only operate off of gender.

They do not respect your time. They will waste donors time making them wait unreasonable lengths of…read moretime to get on a machine and will play around with another employee while your waiting to get off the machine.

Managers and the staff make you feel not important. Waited 30ins to be called next while managers…read morestood around and talked instead of putting us first. Well never recommend!!!!!!

Regularly, I send a note to this organization that says my mother, Mrs. Madelon Curtis, is now…read moredeceased. She passed away more than one year ago. Yet, I keep receiving mail addressed to her. In fact, the mail is addressed to Mr. Madelon Curtis. When mother lived, she generously gave to this organization. Once again, I ask you to please remove her name from your mailing list. She is no longer alive. She was not a Mister. Lisa Chavers (Daughter of Mrs. Madelon Curtis

Sitting here right now. Giving blood as we speak. This is the last time unless its directly for a…read morefriend or family. I am willing to forgive the over flow of garbage but since I got here the 4 techs have done nothing but bicker and argue. Over and across the room. The supervisor Heidi and a tech Dianne are literally fighting in front of everyone over how to fill out something. This is a complete joke.

Donated 9 times here. 4 of the times double arm poke. 2 times slow flow stick (pain + hematoma) 1…read moretime stopped donation in middle of cycle, got paid (in chair for 110 minutes. 1 time was perfect but only got $40. FINAL donation the machine malfunction and blood collection bag busted. Blood everywhere. I got paid $50 and we stopped the process but I was also deferred for 2 months! Unfair. I was more than 1/2 way finished donating in middle of a return. It's unfair to penalize us for the mistakes of the technicians. The blue/green haired girl with the glasses was setting up machines and several were faulty on this day. In addition. Jessica at the front desk is both rude and unprofessional. Her attitude towards donors is unacceptable. She needs to come back down to reality and watch her smart mouth and bad attitude towards donors. The promotion states $65 per donation but I'm only getting $40? Not worth a 27 miles drive! I'll go back BioLife or Octopharma instead. They pay more and they're closer. At the end of the day, it's the people that are the problem. Training or retraining might need to be considered.

Unsafe environment, loud arguments, fighting. Patients are not treated equally. Some eat and…read moredrink during donations but some can't have a cough drop.

Donor beware!!!! If you are going to donate at this center, make 100% certain your physically able…read moreto. If you do NOT have 2 available veins (in case they screw up and need a second vein for rbc return) you will be deferred. By deferred, I mean, the technician will scream your private health information across the center to another technician. TALK ABOUT A HIPPA VIOLATION - everyone in the center knew that second some private health information about me - I am calling the Joint Commision - just be aware that HIPPA means zero here!!!

It's unfortunate to read the only other review of this location, as it's an inaccurate…read morerepresentation of this facility and staff. I have been donating for over a year at the Bowling Green, OH location and I've never ONCE had a bad experience. Sure, sometimes they are swamped with donors, or in need of additional hands, but the high level of quality and care NEVER ceases to impress me!! I would name names of certain staff members that I absolutely love, but they know who they are, and honestly, I haven't met a staff member yet I haven't like and appreciated. In addition to the staff, the facility is clean and still seems brand new, all while not feeling like a "donation center". The operation runs very smoothly from intake to physically donating and I've only experienced delays during peak times or due to a random influx of donors on site. Payment is always on time, my questions are always answered, and if I've ever been deferred, it was due to something of my own doing (ineligible due to increased HR or HCT). So, if you are looking for a trustworthy operation that checks all the boxes, look no further. It's a great way to supplement your income and often times I get in and out so quick, that I'd almost wish it took longer as a break from my day. Well done to everyone and keep up the great work!

Terrible way to run a business that is suppose to be considered about saving lives. My son has a…read moredisability and he went in and told him he was deferred because of his hygenine(body odor). Mind you he rode 6 miles on a bike to the center. Also, Karsten says he is the coordinator, after me asking for the office manager they sent this person up. My son is given rides to his appointments from his insurance and they waited til he got there to tell him he was deferred because of his odor. No where are the rules are hung anywhere in the facility.

this place overall I would give it a 4/10. There are barely any workers here at all . there is only…read moreone person doing vitals ,You are going to wait at least 40 mins to a hour to even get your vitals done. I just sat down in the chair and Ive been waiting to get hooked up for about 20 mins as of right now. I came for the first two donations bonus and I will not be returning!!

This place has a nurse on staff about 50% of the time. That means no one can donate, which is the…read morepurpose of the business. How do you not cross train someone so you dont run into this problem over and over?

Very professional staff. The facility is clean and well kept. I'm always greeted with a wave, a…read moresmile and a hello. I have been at the Westland location for over 3 years and it is a pleasure to donate there. I glad I am able to do my part in helping those in need of life saving plasma. Thank you!