Believe the reviews when you see them. This place is so horribly ran. They can't keep employees…read morelong term at all. Forcing new people to come in that don't know what they are doing. The experience is horrible, but the attitude they have is even worse. I would not recommend anyone to donate here period. There are so many other places. Don't waste your time with the ignorance at this one!

Ms rose the best worker here she gave me a power aid this place is great they always help you out…read moreand they are very understanding

Staff is very friendly and knowledgeable. Katie the phlebotomist is the best always friendly and…read morehelpful.

This place is about as transphobic as they come! I went in at 10:00a 6/14, had to go to the court…read morehouse and get a copy of my Court Order allowing my name change and gender marker change. Because the old ID with my dead name that matched my SS card wasn't good enough, even tho it was not expired. So I did, I went to the court and got a copy of the court order. Then I went in today at 10:30 7/17, went through the entire process 3hrs and was told I now needed to take this form to my PCP to be approved for donation. Based on, "This individual is referred for a for a medical evaluation due to reporting a history of medication (which all of mine are approved) and/or condition that caused medical referral." So what I've learned from Freedom plasma aka Immunotek is: Being trans is a medical condition, That they know better than three other donation companies. And instead of operating off of body mass (Recommendations per FDA) they know more and must only operate off of gender.

They do not respect your time. They will waste donors time making them wait unreasonable lengths of…read moretime to get on a machine and will play around with another employee while your waiting to get off the machine.

Managers and the staff make you feel not important. Waited 30ins to be called next while managers…read morestood around and talked instead of putting us first. Well never recommend!!!!!!

Regularly, I send a note to this organization that says my mother, Mrs. Madelon Curtis, is now…read moredeceased. She passed away more than one year ago. Yet, I keep receiving mail addressed to her. In fact, the mail is addressed to Mr. Madelon Curtis. When mother lived, she generously gave to this organization. Once again, I ask you to please remove her name from your mailing list. She is no longer alive. She was not a Mister. Lisa Chavers (Daughter of Mrs. Madelon Curtis

Sitting here right now. Giving blood as we speak. This is the last time unless its directly for a…read morefriend or family. I am willing to forgive the over flow of garbage but since I got here the 4 techs have done nothing but bicker and argue. Over and across the room. The supervisor Heidi and a tech Dianne are literally fighting in front of everyone over how to fill out something. This is a complete joke.

Donated 9 times here. 4 of the times double arm poke. 2 times slow flow stick (pain + hematoma) 1…read moretime stopped donation in middle of cycle, got paid (in chair for 110 minutes. 1 time was perfect but only got $40. FINAL donation the machine malfunction and blood collection bag busted. Blood everywhere. I got paid $50 and we stopped the process but I was also deferred for 2 months! Unfair. I was more than 1/2 way finished donating in middle of a return. It's unfair to penalize us for the mistakes of the technicians. The blue/green haired girl with the glasses was setting up machines and several were faulty on this day. In addition. Jessica at the front desk is both rude and unprofessional. Her attitude towards donors is unacceptable. She needs to come back down to reality and watch her smart mouth and bad attitude towards donors. The promotion states $65 per donation but I'm only getting $40? Not worth a 27 miles drive! I'll go back BioLife or Octopharma instead. They pay more and they're closer. At the end of the day, it's the people that are the problem. Training or retraining might need to be considered.

Unsafe environment, loud arguments, fighting. Patients are not treated equally. Some eat and…read moredrink during donations but some can't have a cough drop.

It's unfortunate to read the only other review of this location, as it's an inaccurate…read morerepresentation of this facility and staff. I have been donating for over a year at the Bowling Green, OH location and I've never ONCE had a bad experience. Sure, sometimes they are swamped with donors, or in need of additional hands, but the high level of quality and care NEVER ceases to impress me!! I would name names of certain staff members that I absolutely love, but they know who they are, and honestly, I haven't met a staff member yet I haven't like and appreciated. In addition to the staff, the facility is clean and still seems brand new, all while not feeling like a "donation center". The operation runs very smoothly from intake to physically donating and I've only experienced delays during peak times or due to a random influx of donors on site. Payment is always on time, my questions are always answered, and if I've ever been deferred, it was due to something of my own doing (ineligible due to increased HR or HCT). So, if you are looking for a trustworthy operation that checks all the boxes, look no further. It's a great way to supplement your income and often times I get in and out so quick, that I'd almost wish it took longer as a break from my day. Well done to everyone and keep up the great work!

Gentle reader, have you ever made an appointment at a medical-related establishment, arrived…read moreon-time at the agreed time, and were told that the doctor is taking their lunch break, and you have to wait about half an hour? I don't remember having -that- experience in thirty years, or even ever! And it wasn't thirty minutes. After sitting in ever-increasing bewilderment and frustration (more about this near the end) for nearly an hour, I had to leave. My heart rate had elevated so much in anger, I doubt I would have been accepted anyway. This visit was originally planned to be a walk-in. Grifols advertises both online on and on the facility's phone announcement that walk-ins are welcome. This is a blatant lie. Like expecting a short wait to meet someone for an appointment. A final note: I'm one of those folks who have a difficult time with sensory overload. The music was constant, far, far too constantly upbeat to be calming (and implicitly, I'd imagine a sense of calm is expected for Grifols procedures), and there was an unsettling obnoxious too loud and too bright game show atmosphere in the entire environment. This might affect or might not affect you, but after nearly an hour of this nonsense, my skin was crawling, my heart rate was up, and I needed to leave. If I had been seen, y'know, nearer to the time of my appointment, I doubt this would have been near so irksome. Maybe I'll return and maybe I won't: this is my first impression and it wasn't good. If I don't edit this document, that impression has not changed.

Terrible way to run a business that is suppose to be considered about saving lives. My son has a…read moredisability and he went in and told him he was deferred because of his hygenine(body odor). Mind you he rode 6 miles on a bike to the center. Also, Karsten says he is the coordinator, after me asking for the office manager they sent this person up. My son is given rides to his appointments from his insurance and they waited til he got there to tell him he was deferred because of his odor. No where are the rules are hung anywhere in the facility.

this place overall I would give it a 4/10. There are barely any workers here at all . there is only…read moreone person doing vitals ,You are going to wait at least 40 mins to a hour to even get your vitals done. I just sat down in the chair and Ive been waiting to get hooked up for about 20 mins as of right now. I came for the first two donations bonus and I will not be returning!!

Very professional staff. The facility is clean and well kept. I'm always greeted with a wave, a…read moresmile and a hello. I have been at the Westland location for over 3 years and it is a pleasure to donate there. I glad I am able to do my part in helping those in need of life saving plasma. Thank you!

I can see why it gets it terrible reviews after being there. Lines long. Very harsh unnecessary…read morescreenings on first vista. I am in the best of health, no medications, all of my vitals and iron, protein etc were told to me that I am perfect levels. I have donated at another place a while back but checked this out. Suddenly a nurse questions me because I am shaking a bit. Its freezing in there and wearing a tank top. Then, I have a scratch on top of my arm from my cat just having five kittens. Instead of all my health screenings coming back perfect tells me I need a doctors note. I just ran a 50k over weekend and couldnt be the best candidate to donate. They were rude and left me in tears. Going back to my original donation center to help others. CSL is grime and so rude and on top pays less than others. I will tell anyone I know hoping to help to avoid CSL! Please dont waste your time. I have a new following me back to my old place that is nice and appreciates our donations​