Friendly and efficient. I've never had a bad or painful experience plus I'm usually in and out in…read moreunder an hour

I have been donating here for years and today will be my last day returning to this disgusting…read moreunprofessional place.employees refused to pause a donation and tell this donor to get her dog she left chained to the door of her car and I nearly hit it. They joked about not caring it the dog got hit and I should just take it then caused a seen until police were involved. They find animal cruelty funny SICK

This place is shady. After botching my wife's donation, and causing a severe hematoma, they blamed…read moreher and refused to pay her. Over two hours of preparation, and administering the procedure, the untrained, incompetent succeeded in serious physical damage, for which they claim no responsibility, in fact being very rude to my wife, and suggesting that she was the problem, not the incompetent staff. They refuse to pay. Beware.

This place is about as transphobic as they come! I went in at 10:00a 6/14, had to go to the court…read morehouse and get a copy of my Court Order allowing my name change and gender marker change. Because the old ID with my dead name that matched my SS card wasn't good enough, even tho it was not expired. So I did, I went to the court and got a copy of the court order. Then I went in today at 10:30 7/17, went through the entire process 3hrs and was told I now needed to take this form to my PCP to be approved for donation. Based on, "This individual is referred for a for a medical evaluation due to reporting a history of medication (which all of mine are approved) and/or condition that caused medical referral." So what I've learned from Freedom plasma aka Immunotek is: Being trans is a medical condition, That they know better than three other donation companies. And instead of operating off of body mass (Recommendations per FDA) they know more and must only operate off of gender.

usually a quick in and out process staff is very accommodating to questions and concerns. their…read moremedical facility is rather then as well. i recommend biolife plasma services angelea is just tripping out every business will have this customer if you know you know.

This place is EXTREMELY slow. They MAKE you make appointments but it takes an hour and a half to…read moreeven get through the LINE..WHY? Then they keep taking these NEW donors ahead of people who have been waiting for that hour and a half!! Some people have jobs and make these APPOINTMENTS to get in and out!! BioLife is SUPPOSED to be helping donors AND patients. You should treat your RETURNING DONORS BETTER!

They do not respect your time. They will waste donors time making them wait unreasonable lengths of…read moretime to get on a machine and will play around with another employee while your waiting to get off the machine.

Managers and the staff make you feel not important. Waited 30ins to be called next while managers…read morestood around and talked instead of putting us first. Well never recommend!!!!!!

The people are good people. But I am Angry! And not just with the waiting to donate. However, this…read moredoes not mean that I will stop donating. I do it because after learning what it does and how it helps, it is amazing to know that I can possibly impact someone in such a positive way. An Important way. My complaint and problem is that I recently was attempting to donate and the attendant was having a difficult time locating a vein. When she did, She did not get a Flash Back as they call it. What ended up happening was I ended up having Blood release under the skin. I ended up with a pretty good size lump under my skin. The attendant did this to both of my arms. Twice on the second arm. I ended up with several puncture marks and within a day some very serious bruises, I attempted to return to donate the next Saturday and was turned away because of the huge bruises on both arms. Several staff members saw them. I was told that I would not be able to return until they went away. The Nurse showed how they measure this. It will take at least 3-4 weeks. I was already a week into it at the time the staff saw the bruising still there. Responses were. "OH my God" and, "What happened"? Donating because I can help is great. However this is December. I am disabled, and I really counted on the money for Christmas. I have also been relying on this money for co-pays at my Doctors appointments. I won't lie, it's not much, but it helps. I have repeatedly tried to talk to the Mgr. at this location and am being ignored very obviously. Had it not been for the problem caused by the staff member, I would absolutely be earning that money. When a person spends 3-4 hours waiting and donating. I would say it is earned. Yes? So now I am just angry. I guess I try at the Corp. level now. I will always recommend a person making donations of this sort. But I want my problem resolved. Give me the respect that your signage states all over the walls in your locations. I am not asking for free money. Just the respect of an offer of what I would have earned. That is not to much to ask. Show some professionalism. They know who I am and my number. I have left it enough. And I have always been polite myself when I have called or left messages. I may be angry at being ignored. But I do not want to take away from who I am. Nor do I want people to read this and believe this is typical of all locations. What I have learned about what my donation can do will make me a lifer. God knows what can be done in a few years with this research. Much respect to those that have been in it for years.

Believe the reviews when you see them. This place is so horribly ran. They can't keep employees…read morelong term at all. Forcing new people to come in that don't know what they are doing. The experience is horrible, but the attitude they have is even worse. I would not recommend anyone to donate here period. There are so many other places. Don't waste your time with the ignorance at this one!

This place is Great!!! Great staff, Great pay, Great service, Great staff.They are very fast, even…read morefor New Donors..

Terrible way to run a business that is suppose to be considered about saving lives. My son has a…read moredisability and he went in and told him he was deferred because of his hygenine(body odor). Mind you he rode 6 miles on a bike to the center. Also, Karsten says he is the coordinator, after me asking for the office manager they sent this person up. My son is given rides to his appointments from his insurance and they waited til he got there to tell him he was deferred because of his odor. No where are the rules are hung anywhere in the facility.

this was the Worst experience I have this guy Max were so mean to people when you sat in his area…read morehe was rude and got his face turned up ask him a question he gets upset I will never go back Lima one

I live over 40 miles away, signed up for an appointment online. After almost an hour and a half at…read moremy appointment i get told i cannot donate without an ok from my dr. Because i use a cpap machine. I understand not every medical condition can be listed, but cant the most common issues be listed on the website stating you need something from your doctor saying its ok to donate before spending all that time for nothing? Using a cpap machine is pretty common. I will not be going back.

Regularly, I send a note to this organization that says my mother, Mrs. Madelon Curtis, is now…read moredeceased. She passed away more than one year ago. Yet, I keep receiving mail addressed to her. In fact, the mail is addressed to Mr. Madelon Curtis. When mother lived, she generously gave to this organization. Once again, I ask you to please remove her name from your mailing list. She is no longer alive. She was not a Mister. Lisa Chavers (Daughter of Mrs. Madelon Curtis

Sitting here right now. Giving blood as we speak. This is the last time unless its directly for a…read morefriend or family. I am willing to forgive the over flow of garbage but since I got here the 4 techs have done nothing but bicker and argue. Over and across the room. The supervisor Heidi and a tech Dianne are literally fighting in front of everyone over how to fill out something. This is a complete joke.