I visited several stores here in Ketchikan looking for a puppet for my granddaughter. I found them…read morehere! Super cute moose, bear or otter. They also had t-shirts here for kids that were $5 each, made from 100% cotton and soft! Fast and efficient service too! Great place.

This tourist shop has a very good selection of goods. Their…read morechildren's section had something to satisfy most tastes. Lots of books and games. This is one of the larger shops at the south end of the port area, just north of the Xmas store. Their children's section prices here are pretty standard. You may get lucky and catch a sale. When there are six ships in port, this store might be a congested nightmare but we were there with only one ship that holds 2000 people so shopping here was a breeze with no waiting to pay for everything.

It was a very fun store! We were walking the town and stopped in. Great selection of quality…read moresouvenir clothing!

We perused through many tourist shops in Ketchikan and this Tongass Trading Company was one of the…read morebigger stores near where the Ruby Princess was docked. It's a fairly big store, clean and organised. Sure, there are touristy goods available for sale but that is why I liked this store! They had a good variety of things that you need and things you didn't know you needed until you saw it here! Staff were nice and friendly, too!

If you are on a cruise or in the area for another reason, Id recommend visiting this place. The…read moreshopping complex this shop is located in has a lot of things to check out. This shop in particular has some decent prices, neatly organized, and with some of the best prices we saw while cruising through Alaska.

This is a souvenir shop by berth 1. If you can think it, you can probably find it here. A lot of…read morethe brands and items can be found at the other stores around Ketchikan, with prices being both better and worse an the other stores as well. In other words, don't expect lower prices just because it has the word "outlet" in the name.

Fantastic Experience at The Rain Barrel! Stopped into The Rain Barrel after checking out a few…read moreother shops and immediately felt the difference--no pressure, just great service. The sales associate was fantastic. She read us perfectly, let us browse, and only stepped in when it made sense. Ended up buying a beautiful custom gold ring with a stunning quartz crystal and gold veining running through it, plus matching diamonds on the sides--my birthstone. My fiancée also got a gorgeous matching quartz pendant with diamonds. Both pieces are absolutely beautiful and we love them. Highly recommend this place. Great staff, beautiful work, zero pressure. Five stars all the way.

I was looking for a well made Native American design wallet. The cashier referred me to a wallet…read moreher husband has had for 10 years. It's looks great!

Fun just shop. Interesting stuff with a wide range of prices…read more Cool port stop in the way to an excursion from the ship. Good place to stop into if you need souvenirs, restock on anything for your travel, drug kit, sodas, and water and snacks.

Nice shop in Ketchigan Alaska, Near cruise ship pier. Short…read morewalk from dock I thought prices were reasonable for the area. Large selection of merchandise Shipping is available but somewhat expensive The staff was friendly I had no problem with employees here, answered my questions Got a couple of items on clearance and saved some money, merchandise is of good quality for the price. I do recommend this business

very good prices, good selection of tourist items. beautiful jewelry counter with Monarch Jewelers.read more

Great store to shop at! Prices are awesome! So glad I did most of our souvenir shopping here :)read more

I was there on a cruise ship looking for jade from Alaska. They had a great selection at a fair…read moreprice. Purchase a 3 piece set earrings, braclet and necklace.

Let me first tell what happened. My 7-year old daughter was looking at one of those leatherbound…read morecribbage cases - something not fragile or breakable at all. One of the employees (bald and Caucasian) walks over from the counter, snatches the booklet out of her hands, and aggressively snaps at her saying, "Keep your hands to yourself and don't touch anything! This is not a store for kids!" Note, this is a store with Star Wars posters on their doors and jigsaw puzzles. My daughter and I were a bit shaken, but I said a quick sorry, and then it hit me - this kind of behavior was completely rude and inexcusable and I felt like I should have defended her and told him to back off. But then I realized if it happened to us, chances are this was not an isolated or unique incident. The same will or has already happened to others who visited this store. If they continue this kind of behavior, they are going to hit someone's else's nerve who doesn't have the same restraint that I did. So if the same happens to you and your child if you do come here, know that what they're doing is wrong, and absolutely fight back if not just for yourself, but for the rest of us this has happened to. To gain some perspective as well though, hundreds of cruise ships with tourists visit this store regularly. They have probably had incidents where kids mishandled and broke some items, so they are very defensive about it. But here's the thing - if you're in this business, you should also be educated enough to know how to deal with this respectfully with customers. Put a sign up saying "Children not permitted. Thanks for your understanding". Or you say, "I'm so sorry, we've had some incidents before and prefer children not to handle the merchandise. Thanks". That's it. Anyways, I hope this is a lesson in customer service to this store because they do carry a lot of very nice items. But many times it's not what you're selling that determines how good your business is - it's how you treat your customers.

My family and I recently went on a cruise to Alaska and Ketchikan was our first stop. The selection…read moreof native-made items was incredible. The service was also wonderful. I don't recall the young woman's name who helped me, but I specifically mentioned I was looking for native-made earrings for my mother in law and she showed me a few options. She also gave me the background of the jewelry maker and I ended up buying three pairs. The value was also excellent for authentic, one of a kind pieces. She did mention that we should do all of our shopping in Ketchikan, and I didn't listen as it was our first port. I should have listened! I regret not buying more there.

caribou creek in Ketchikan lacks the retail professionalism it takes to be truthful to me. I…read morepurchased several items totaling 5300 dollars and was promised that they would ship the items to my home address since I was there on a cruise. no return calls or any out reach to me. I guess my next step is contact the Alaska attorney general for a resolution