Let me first tell what happened. My 7-year old daughter was looking at one of those leatherbound…read morecribbage cases - something not fragile or breakable at all. One of the employees (bald and Caucasian) walks over from the counter, snatches the booklet out of her hands, and aggressively snaps at her saying, "Keep your hands to yourself and don't touch anything! This is not a store for kids!" Note, this is a store with Star Wars posters on their doors and jigsaw puzzles. My daughter and I were a bit shaken, but I said a quick sorry, and then it hit me - this kind of behavior was completely rude and inexcusable and I felt like I should have defended her and told him to back off. But then I realized if it happened to us, chances are this was not an isolated or unique incident. The same will or has already happened to others who visited this store. If they continue this kind of behavior, they are going to hit someone's else's nerve who doesn't have the same restraint that I did. So if the same happens to you and your child if you do come here, know that what they're doing is wrong, and absolutely fight back if not just for yourself, but for the rest of us this has happened to. To gain some perspective as well though, hundreds of cruise ships with tourists visit this store regularly. They have probably had incidents where kids mishandled and broke some items, so they are very defensive about it. But here's the thing - if you're in this business, you should also be educated enough to know how to deal with this respectfully with customers. Put a sign up saying "Children not permitted. Thanks for your understanding". Or you say, "I'm so sorry, we've had some incidents before and prefer children not to handle the merchandise. Thanks". That's it. Anyways, I hope this is a lesson in customer service to this store because they do carry a lot of very nice items. But many times it's not what you're selling that determines how good your business is - it's how you treat your customers.

Great spot for tourist swag! We stopped in and found a beautiful hand-painted Christmas ornament…read more Friendly staff and a fun little shop to browse while in Ketchikan. My daughter was laughing that somehow Star Wars art is a thing here! The world of Star Wars spans the galaxy.

Tongass Trading Company is a super cool place to do some shopping for necessary item you need for…read morecold weather in Alaska and then there are the things you want that you never knew you needed. They have some adult themed items that are fun to look at as the humor and satire are great. The store is quite large and you easily could spend as much time there as you would in a museum. There are also a few bins and racks with deep discounts if you can find them. This store is also located very close to the cruiseport.

We perused through many tourist shops in Ketchikan and this Tongass Trading Company was one of the…read morebigger stores near where the Ruby Princess was docked. It's a fairly big store, clean and organised. Sure, there are touristy goods available for sale but that is why I liked this store! They had a good variety of things that you need and things you didn't know you needed until you saw it here! Staff were nice and friendly, too!

Very cute shop and sweet employee that helped me. I had an issue with a product I purchased and…read morethey promptly (the next day) resolved the problem after calling the previous evening. If ever I'm in Ketchikan again I will shop there knowing they're an honest, forthright store. Thank you again.

I went here with my grandma to buy a souvenir. There was a shop dog roaming around inside unleashed…read moreand came up to me and sniffed my leg. I lowered my hand down for it to smell me and it BIT MY HAND and started barking loudly. Don't have an animal in your shop if it's not friendly. Imagine if that were to happen to an unsuspecting child. Completely disappointed in that shop.

My family and I recently went on a cruise to Alaska and Ketchikan was our first stop. The selection…read moreof native-made items was incredible. The service was also wonderful. I don't recall the young woman's name who helped me, but I specifically mentioned I was looking for native-made earrings for my mother in law and she showed me a few options. She also gave me the background of the jewelry maker and I ended up buying three pairs. The value was also excellent for authentic, one of a kind pieces. She did mention that we should do all of our shopping in Ketchikan, and I didn't listen as it was our first port. I should have listened! I regret not buying more there.

Nice store with unique items. Purchased a couple of items from the store and told them to ship to…read moreour address. If you are looking for something special it is the place to go. However, shipping is another story. They charged our credit card for the items and we were told they will charge again for the shipping charges after they mail the package. Our card was charged on 8/14 for shipping. It has been 2 weeks now since they charged us for shipping. I do not know how long it takes for a package to arrive from Ketchikan to Kansas but at least we should have been given a track number to track it. I tried 4 times today to call their phone number but no one answers and there is no website or email to send them a message unless i am missing something. I just received the package today. You need to be patient if you request that they ship to you.

This Asian grocery store has a wide range of items from different kinds of Ramen to crackers to…read morecookies and drinks. You can get preserved duck egg for your congee or fish balls for your hot pot! The owner (who told us she has lived in Ketchikan for over 40 years) is super nice and also owns the restaurant next door (Porte O Call). We were able to find all the stuff we wanted here. -----TL;DR----- Pros: convenient location, wide variety of items, super nice staff, and connected to the restaurant next door Cons: a little bit on the pricier side than one might expect, but it is imported to a small town and the main clientele is tourists, so it makes sense Bottom line: a great place to get your Asian groceries if you're visiting Ketchikan!

Go to for all our small grocery needs! So sweet and well organized we grab large spring roll…read morewrappers and glass noodles once a month along with all our snacks!

Really nice souvenir shop in Ketchikan. We took a boat from our cruise terminal to the town and at…read morethe top of the ramp was Christmas in Alaska. My nephew and mom love everything Christmas so we had to stop in. They have some very lovely gifts and what I liked most is that while they had some more pocket friendly items from oversees, they also had a nice collection of handmade and locally made items. I ended up getting a hand painted ornament that was done locally and while it was quite a bit more expensive, I like to support small craftsman when I can and this store made that easier. My family ended up with some nice ornaments, tea, collectables, trivets, and other things. I would definitely return.

We did a boat ride from our cruise ship's port at Ward Cover to Ketchikan. The boat lets off at a…read moreramp and as soon as you walk up the ramp you arrive at next to this shop. Even though the store is called Christmas in Alaska, there is much more than Christmas items. We found so many wonderful souvenirs, although not a whole lot of actual Made in Alaska items. There was definitely something for everyone and the prices I felt were pretty reasonable. I felt as some others have stated the staff did not do any greeting of customers and were not friendly at check out. They simply took your items and rang you up. Oh well, I still enjoyed the store and a lot of the items they had available.

If you are on a cruise or in the area for another reason, Id recommend visiting this place. The…read moreshopping complex this shop is located in has a lot of things to check out. This shop in particular has some decent prices, neatly organized, and with some of the best prices we saw while cruising through Alaska.

This is a souvenir shop by berth 1. If you can think it, you can probably find it here. A lot of…read morethe brands and items can be found at the other stores around Ketchikan, with prices being both better and worse an the other stores as well. In other words, don't expect lower prices just because it has the word "outlet" in the name.

What a neat store. Everything salmon, from seasonings, and canned goods and other great things you…read morecan pick up. They had a great selection of their Kombucha that's I'm a big fan of very excited to try it. Lots of jewelry and a lot of neat items from gold to silver to very nice gems and collectibles. Loved their selections of soaps and salves and other cool items like beard oil. Such a great store to stop at and the quality is great! The girl that charged us was really nice and helpful.

There are a lot of souvenir shops in Ketchikan. Though I think that I decided to visit this one…read morebecause of its interesting name. Upon entering the store, I was pleasantly surprised by the selection. The other souvenir shops all seem to be the same with goods likely made in China and not a whole lot that is local. Whereas this store distinguishes itself from the others as it proudly sells Alaskan-made products. I was looking for some Alaskan-made soap and was able to find it here, as well as a beautiful coaster with native art of a crab on top. If you are looking for a standout souvenir shop in Ketchikan, I would recommend shopping at Blasphemous Bill's.

I was on a cruise to Alaska, and one of our stops were in Ketchikan. Inside Passage is a great…read moresouvenir shop! Some items seemed too pricey but there were some reasonably priced items if you took the time to look for them. They would probably sell more items if they lowered their prices slightly. They're conveniently located right off the pier. Stop by to get your souvenirs! Customer service was very friendly and helpful! They do accept US Dollars but cannot give you change in US Dollars.

This is an excellent souvenir shop right near the port in Ketchikan. It is affiliated with the…read morefamous Tongass Trading Company. They have a massive selection of merchandise and the deals are fantastic. We stopped in and picked up a few shirts and keepsakes.. and saved $15 thanks to their bundle promotions. They gave us a free souvenir bag since we spent over $25. Everything is super organized with friendly staff. Highly recommend stopping here to get your Alaska gear and keepsakes.

We shopped 12 Jewelers in Ketchican for our anniversary diamond. No one else even came close to…read moreinfinity. Professional staff and gorgeous stones. You show check them out!

Beautiful store, beautiful jewelry, great quality and amazing customer service. I've been wearing…read moremy ring since I bought it and have received so many compliments.