Robert took the time to walk me through an issue that came up on my inspection report concerning a…read moreleak on the exterior of my home. More than fair pricing and willing to problem solve. Robert is now a permanent contact in my phone. Don't think twice!

Can't say enough good things about Robert. We have used him on several occasions from the basic…read morefall blowout to system adjustment and most recently, for a whole replacement of the backflow preventer and sprinkler shutoff valve. Every time Robert impresses us with his knowledge and willingness to explain everything he is doing and how we can do simple maintenance to help increase the life of our sprinkler system. His prices are extremely competitive and he has never tried to up sell us on anything. Very honest and thorough. Highly recommend giving him a call!

I awoke one morning to the sound of a sprinkler zone that should have been off for hours.  All…read moreattempts to shut the entire system down failed and I was left literally digging and clearing debris to find my Backflow Prevention Assembly.  Only one of its two valves would turn, with the help of a wrench no less, but it was enough to temporarily stop the entire sprinkler system. Enter George and  Diamond Irrigation & Backflow in Austin.  I sought out George specifically because he is a licensed Backflow Prevention Assembly Tester (BPAT), licensed by the Texas Commission on Environmental Quality (TCEQ) and registered with Austin Water Utility.  George responded quickly, he and his crew were onsite in less than 24 hours, and everything was competently replaced.  George even checked the remainder of the system and proactively replaced sprinkler heads and gave me a heads up about a station I needed to keep an eye on.  I really appreciated the consultative service and the price was fair and reasonable.

Incredibly smooth and honest service. George came out, diagnosed the irrigation problem, and…read morerepaired it within a couple of hours. I was shocked at how affordable my invoice was while the level of professionalism and courtesy was admirable and I look forward to a long relationship with Diamond! Highly recommended!! Thanks George!!

On Aug 4 I contacted Mike @ his cell number that was given to me by my daughter who had him do some…read morework at her place of employment. Her and I have had several jobs done by Michael @ Patriot Plumbing in the past. I asked her for the number to Michael, thinking it was Michael @ Patriot Plumbing. In her phone directory she had Mike and Michael. The first one that came up was Mike. I needed cast iron drain replaced that had been previously replaced by the homes previous owner and bypassed with PVC outside of the wall. One of Mike's professed plumbers showed up with a rookie helper that knew virtually nothing about plumbing to do the job. The plumbing to be replaced was in the crawl space under the house. Neither plumber or helper ever wore shoe covers to walk in and out carrying tools and equipment to the crawl space to do the job. One of the things needed to do the job was PVC for the drain. Rather than measure and cut the PVC on the back patio where they had all of their equipment, the helper was told to take the 8/10 foot piece of drain PVC through the house to a hallway leading to the entrance to the crawl space, there to be cut as need with a saw, leaving the PVC dust on the floor. When the new PVC drain was finally re-routed inside the inside wall it was protruding 3/4 inch outside the wall studs, which he estimated to be only 1/4 inch at the time that would not interfere with the sheetrock. The reason it stuck out was that the angled fittings were not aligned before they were glued. I told him that was OK at the time so I could get him and his helper out of the house and I could fix that mess. He said he leak-checked it but he never turned the water back on until he was headed to the unmarked truck when he said he would turn the water back on. I replaced the sheetrock by placing 3/4 inch furring strips on all the studs on that wall. After the wall was finished we moved the washer and dryer back into the utility room to hook them up only then did we discover that the washer access panel for the water and drain hose were not installed properly in that they did not cut out the plug for the drain hose to fit into the drain. We managed to cut out the hole that was supposed to be done before installation according to installation instructions for that cheap access panel. When the cost of $1970.00 was above my daily limit for my debit card I called Mike and told him I could not pay with my debit card, I would have to wright a check. He said he was on the road and would meet me at the DQ and asked me what vehicle I would be driving. I wrote the check for $2000.00 even cause I am 83 years old and don't want to figure out how to get that many words on the amount line. I made the check to the plumbing company that I thought I was dealing with because of the wrong phone number I was given up front and both were run by Mike and Michael. When I arrived at the DQ a man walked up to the truck and said hi. I said who are you, I don't know you. He said he was Mike from the plumbing company. I had made out the check to the plumber I thought I was dealing with and he said that was not his company. I told him I would make out another check and he said to leave the pay to part of the check blank. I am still waiting for my bank statement to see who it was payed to. After that day my e-mail started receiving requests for payment from My Plumbing Company a project of All My Services a Private Membership/Ministry Association for Invoice#001135 for $1970.00 that was considered a donation. It is now 17 days after that check was written and I called Mike back and asked about the e-mails and he said something to the effect of he forgot to mark that paid. Dealing with this outfit has been a nightmare that I am just glad to put behind me. Do not recommend ever using this plumbing company or what ever it is to do anything.

Mike showed up early, assessed the situation and left a very capable plumber to effect the repairs…read more they were timely, professional and did the job quickly. I would recommend them to anyone in the Killeen area.

Jacob at SafetyDX Backflow Testing was fantastic-- on time, professional, and very knowledgeable…read more He made the process quick and easy and provided excellent service. Highly recommend!

so happy we contacted Jacob with SafeTex when we got the notice from the City to get our backflow…read morechecked. We called Jacob and he came out the same day and took care of it also filing the report with the City. Very efficien! Highly recommend Jacob!!

I bought a new home in March with a Rain Bird sprinkler system and had a $600 water bill my first…read moremonth in the house!??! Also had water standing on one side of the house and one of my sprinkler heads wasn't working properly. Ryan came out to Rancho Del Cielo to help me with both issues since Lennar denied warranty on "all irrigation " - DO NOT EVER PURCHASE A LENNAR HOME!!!!! But If You DO and need help with your irrigation system, be Sure to call BEARDED BROTHERS. RYAN HAD the 'leak' issue resolved within 10 minutes wow! and my broken sprinkler head...he dug up, found the issue, replaced the parts necessary, and had it in working condition for me in 10 minutes. AND HE DID NOT EVEN CHARGE ME FOR IT!!!???!!!! He charged a flat service charge EVERYTHING. Remarkable! And unheard of, you just don't meet people like Ryan very often these days and i am so Blessed to have seen a recommendation on Nextdoor, Blessed to know Ryan and have Bearded Brothers Irrigation on speed dial. I will never use anyone besides at Bearded Brothers in the future. They are EXTREMELY knowledgeable, professional, fast, and honorable. I will be recommending them to every I know who has a sprinkler system. Lisa 229 Kings Row Lane

Did a great job on an irrigation repair…read more Made it better then it was before so that's a plus The price wasn't too bad if I think of how quick they showed up with the whole lawn flooded pretty much

Edit: Brad reached out to me personally to apologize for the experience I had this year, as well as…read moreto reimburse me for the remaining discount he had initially promised that I had not previously received. Brad is a very honest and compassionate business owner, and I hope that this lends to better experiences with his company moving forward. I have used Lupton backflow for a couple of years now, and my first 2 experiences for backflow testing were great, though as a first time home owner I had no basis for comparison. However, I was not pleased with my most recent work order. Firstly, their receptionist Mary Kay had quite poor phone etiquette when I had called to inquire about a repair (the cap on my irrigation back flow had cracked in the most recent freeze and was leaking)--she was very brusque and practically laughed at me for trying to describe the issue I was having despite not being familiar with the exact parts of the system. I was willing to brush this off as follow-up communications by email were at least clearer and civil. The scheduling process is quite convenient and I appreciate not having to be home for the repair/testing. Secondly, in my email communications with their office, I was quoted $140-175 for my repair which included the testing but did not include parts or the filing fee- great, no problem. However, when I received my invoice, they had charged me $190 for the repair, a $15 to nearly $50 difference from my estimate range. There was no indication on my invoice of complications, nor additional services rendered upon the repair to explain this increase. I emailed them to inquire about this diff and they did graciously apologize for the miscommunication as apparently there is an upcharge for my area due to the distance they had to drive that was never communicated to me. In this email they claimed they would "take the $15 up charge off of your invoice now. And I'll take an additional $15 off to compensate you for your time in having to deal with this mistake." This was appreciated greatly, but when I received the updated invoice it was only reduced by $15, not the $30 that was promised in the email. I sent a follow-up email one last time to confirm that this was the most updated invoice and giving them the opportunity to catch their slip, but they confirmed this was my final invoice. I refuse to be a "Karen" about these situations and just sucked it up and paid the full amount requested with a thank you sent their way. I highly suggest that you maintain any communications with their office by email as to have documentation for discrepancies like this. I'm undecided as of now about my continued patronage of this business.

My family and I are so grateful to Lupton Backflow. In a freeze, Brad walked me through how to…read moreproperly winterize my backflow. He even has videos on his site to demonstrate. When my device looked a little different, he asked me to send pictures and then marked them up to show me exactly what to do. Then, he called me to walk me through it. He didn't even install the backflow. He just tested it when it was installed. When there was a mechanical glitch further down the line with my pool equipment, I called him for advice. He spoke to my plumber and coached him through the complexities of the repair. Brad did all of this because he was trying to be helpful to me, my plumber, the pool service company...it's just part of his great service. Thank you!