Just over a year ago, October 2024, we had a Daikin split unit installed in our 250 sq foot space…read moreat a cost of over $11,000. I have not reviewed sooner because I don't like writing negative reviews because I know it can hurt a business but I also believe we have a responsibility to other consumers to share our experiences so they can make informed decisions. I was assured that this unit would IMPRESS but all it has done is disappoint. It does not heat or cool this VERY small space. Epic was called and came out twice only to tell me that it was working properly. We are faced with using space heaters, fans and a portable AC to find any relief from the cold and heat in the winter and summer, respectively. I just find it disappointing that more locally owned businesses don't stand behind their work or their product. Are we a society that focuses on greed and not quality? My message to those consumers who might be considering EPIC, would be to keep on looking, you'll thank me later.

Our furnace quit just as winter began. The company that installed it was out-of-business, but one…read moreof the technicians now worked for Epic. Epic dispatched him and he made a quick diagnosis. Nearly a month passed while the errant part wended its way towards Epic. We endured sub-zero temperatures while playing musical space heaters to keep parts of the house warm without tripping breakers. We were promised our repair the Tuesday after Xmas. Epic managed to get the furnace repaired just before Xmas eve. Thanks for making our Xmas merry and WARM!!

We could not be happier with our recent electrical upgrade. Dave and Christian have an excellent…read moreeye for detail and were very professional as well as personable. Would highly recommend for any size job and will definitely use again for any future needs.

They came out when they said they were going to come out but unfortunately, I told him exactly what…read morewas wrong with the fuse but embarrassing enough was unable to flip it firm enough and that's all they had to do and I got charged $160. Kind of embarrassing but where are the good people with charging $160 for flipping a switch

Electric Smith has done many projects for me over the years. Always prompt, professional & honest…read more Highly recommend.

Charged almost $300 to use one switch on my breaker box, a process that took no more than 5 minutes…read moreto complete. An absolute ripoff, and it really felt like they were overcharging and taking advantage of me and my mother, because we aren't that educated on electric work, and the usual prices. Apparently they have a $200 minimum fee, which was never disclosed to us. Even if that is true, where did the extra $70 fee come from? There's absolutely no reason to charge that much for such a simple fix, and charging is $70 more than the minimum fee, for the easiest job possible, is unreasonable and unfair. If you're on a budget at all, I would definitely recommend using another electric service.

I had to bring in a desktop and and laptop computer for repair. Dennis was so great to work with at…read morethe north-side location. I felt they were knowledgeable and professional. I received text message updates with costs, all along the way and the turn around time was pretty good. I would highly recommend them to everyone. I particularly liked that the owner spoke to me in terms that I understood and not in pure technical jargon that I wouldn't understand. Very pleasant experience!

Initial contact was met with a quick response and clear expectation. Location was convenient and…read moreclean. Communication was concise. They answered my questions fully and fixed my laptop issue quickly for a reasonable fee.

Just had Precision Door Service come out and do a routine maintenance on our garage doors. The…read moretechnician, Christian, arrived exactly when they said he would. He was very polite and professional. On one of the doors, he simply recommended the usual routine maintenance; however, the other door needed to have the rollers replaced. Afterwards we could hear a noticeably more quiet door opening and closing. I feel like their prices are about middle of the road, but the materials that they use are quite a bit higher quality than some that we have had in the past. Overall, I would highly recommend them and we will definitely be using them in the future.

The work was fine...BUT...very expensive! Be sure and get 2 or 3 other quotes from other companies…read morebefore you commit. Also, the technician tried to upsell us by a lot. Thankfully we didn't bite on that. For replacing two springs and less than two hours time, we were charged more than $1400.00 Our neighbors had the same problem with their garage springs a couple months ago and paid less than half of what we did. Their garage is working just fine today.

Knowledgeable, respectful, and easy to work with. Dennis fixed my laptop that was damaged in…read moreflight. Knowing how much personal and private information people keep on their computers you can't just give it over to anyone. Dennis is a man you can trust. He is able to meet up with you. His hours are flexible. He notifies you using various methods and keeps you up to date with repairs every step of the way. His prices are fair and the quality of work has been optimal. I recommend Friend of a Friend to everyone.

I'm going to use this guy to retrieve the hard drive from my old Mac computer as soon as I can…read moreraise the cash. Computer work is always expensive so I'm not sure when the work will happen. I might even consider getting it repaired provided it isn't crazy to do.

Shannon was an absolute lifesaver! I was changing out the buttons, thumb sticks and outer housing…read moreon my steam deck, and I cracked the screen. I didn't have time to do the repair myself, as I was traveling to Spokane to help care for my grandmother. I searched the Spokane area for someone to complete the repairs with the parts I purchased, while I was in town. Shannon was able to fit me into her schedule quickly, and she was able to complete the work with the parts I purchased. During the test process after the repair was complete, she found that the cable that connected the motherboard to the screen had also been damaged. She quickly ordered a replacement part and installed it. My steam deck is now working perfectly and looks awesome with the new buttons :-) I would 100% recommend Shannon for computer repairs in the future!

Wow! Shannon Lee is fabulous! She did a full inventory of all of my cords and accessories. She was…read moreable to get my old desktop running, expanded and working like a champ! She was so timely and she had excellent communication, helping to explain every step of the way! And, very affordable!!!