Make it faster and easier to cancel service. It's been 4 months now and your company still contacts me to cancel. I jumped thru your massive hoops. Just to be told, please pay 27$. Which I did not accrue. Shame on read more

Poor business model and service. I called because one of my cameras is not online and needed to be checked. The camera is positioned high up on the roof line of my house. The foreign service gal told me that I would be charged for a service call which was $100. I did not agree to that and she told me that is all she could do for me. I proceeded to cancel my service of 3 years but was told I was under contract and that I had to pay a fee to end it early. I called my bank and cancelled my credit card. I would never refer anyone to Vivint due to poor customer service, quality of service and unethical business practices. This company should be reported to the BBB for such. read more

Poor Business practices. This is an alarm company that cannot guarantee its services or its equipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel read more

We first got Vivint security on a recommendation from our friends. We had a great experience with the install and the services until we sold our house and moved. Since moving in November they have continued to charge our account for the services and equipment that we no longer use. I have called twice, been transfer 4 times each call and then hung up on. Beyond frustrated. The woman I spoke to today told me that it was my fault we were still being charged because I didn't ask them to put my account on hold, although I called to tell them I was moving. Um wouldn't that be the same damn thing? Unreal! read more

Extremely dissatisfied with the customer service I received today! Would not recommend this service to anyone I know. I ordered a lost replacement part for my door, they sent me one that did not fit. When I called to get the correct one they said it was the original one, just modified by the installer at the time of installation. They wanted me to cut the piece they sent me or drill into my door myself. This is NOT good customer service. I was told a service rep could come to my house for a $49 fee. It is their equipment that does not fit. Terrible customer service! I certainly hope there is not a bigger issue in the future as I have no confidence in their customer service policies. read more

I would give less than one star if I could! Absolute WORST company to deal with!! For some odd reason Centurylink transferred me to them when I ordered internet. The gal was a salesperson that tried to sell me a very overpriced security system. I told her that I wasn't interested and might be in the future, I wanted to do my research first. I then received a text "confirmation for installation." I responded to cancel, I hadn't agreed to installation. After all, I had read the reviews and learned how overpriced it was. The response I received was that I was required to call in. How is that?? In writing is upheld legally, verbal is not. I told them that I wasn't going to call, he had it in writing, and to cancel it. That guys name was Matthew Snow. I know how it goes, you call in and they try to pressure you. Nobody showed up at my house but low and behold...I see a charge on my debit card for 148.99. When I called in I was told that was for a deposit, that I didn't authorize. Devin was extremely argumentative. Told me he could see the text messages and everything else on my account. But, what a surprise, wasn't able to see who or any details about the charge or agreement for installation on my account. Fraudulent crooks if you ask me!! They screw you and steal your money before ever even becoming a customer! Oh...and thanks Century Link for sending them my info. Good on ya. read more