Terrible experience. I have been a Take 5 customer for five years. Five years ago, someone greeted me at my car with a water to see what I needed in less than 60 seconds. Yesterday was the COMPLETE OPPOSITE!! I drove by this location at 12:45pm ish and the lines were long. I decided I would wait a while and go back. When I go back, I sat in my car for 7-10 minutes before anyone came to greet me and see why I needed. I also guess the higher prices mean they are not offering complimentary waters anymore since ole dude came empty handed. While waiting for someone in that 7-10 minutes, I called the corporate number to lodge a complaint about my wait time. When the worker did finally come over, I asked how long will it take and he said that the middle lane was finishing up, they had a top off in that lane next, and then I'm next up. Lane one was doing an oil change and have another car waiting for an oil change as well. When I pulled up and into to the center lane, I noticed that lane one was being occupied by an EMPLOYEE'S PERSONAL vehicle during business hours. So their employees get paid to work on their own cars, during business hours, while their customers have to wait in line. Sounds fair, right?
While my car was being serviced, the managers phone rang, and you could tell that he was being questioned about the cars that are currently being serviced. Then he started looking at me and my car. More than once he would look over at me and make a stank face. He disappeared into an office door and when he returned, it was like he was working in lightning speed now.
Kade, the dude who was my technician, was more than bothered to be working on a Thursday afternoon. He was RUUUDE. I had to ask him to repeat himself every time he spoke to me. Finally I just said "You're just mumbling at me. Can you speak to me clearly so that I can understand the words that are coming out of your mouth?" He finally spoke up loudly enough for me to hear over the shop music playing. He said "I hope you rate us all 10's today when you get your review." and I just laughed. I also noticed that I had to wait for Kade to finish working on his own personal vehicle before coming to work on mine.
They hand you a checklist of things they've completed during your services. They check off things that they do not do. Windows cleaned, nope. Sure not. But they sure made sure to say yes they did. I paid $128.00 for this LESS than superior service. read more