I had an urgent situation today in which I realize that the sidewall of my tire was badly ripped. I…read morelive in Scottsdale and knew it needed to be repaired ASAP so I could safely make the drive back home. I am staying at a resort nearby and the employees directed me to BRAKEmax. When I called, I spoke with Josh, and he could not have been nicer. I drove straight there, and he and his service technicians took excellent care of me and my vehicle. They swapped out the tires, walked me through the service process and details, and did a full additional inspection of the other tires, fluids, and other components to ensure the car was safe and ready for travel. I am so grateful for their help and incredible customer service! Thank you!!!

Fast service and reliable. My AC stopped working and I was able to get an appointment for the next…read moremorning. Went dropped it off, ready for pick up in the afternoon. Fair prices and check for their coupons online or in Yelp!

My young daughter had serious issues with her alignment and struts. I had her drive to this shop…read morewhere the manager took care of her. Communication was excellent as well as the price and time to get the work done. Its been a few months now and the work done on her car is sound. I feel confident that her car is safe to drive. I appreciate the professionalism and kindness this shop offers and will be going back.

I made an appointment for 3:30. I was on time. Just an oil change. No big deal. I'm ok with the…read moreprice. I put the window covers up EVERYTIME I get out of my car, so it's bearable to get back into it. BTW it's 110 degrees outside rn. The time on my reciept says 4:53. SO MY QUESTION IS, WHY SHOULD I BOTHER MAKING AN APPOINTMENT IF IT'S GOING TO BE AN HOUR AND A HALF FOR A SIMPLE OIL CHANGE? Next question, IF THEY'RE GONNA TAKE AN HOUR AND A HALF TO DO A SIMPLE OIL CHANGE , WHY CAN'T THEY TAKE HALF A MINUTE TO PUT THE F****** SHADES BACK IN THE WINDOW? IT'S NOT LIKE IT'S THAT HARD TO DO. YOU CAN'T TELL ME THAT THEY'RE SO INEPT THAT THEY CAN'T PUT THE SHADES, THAT THEY TOOK OUT OF THE WINDOW, BACK INTO THE WINDOW, IF THEY CAN CHANGE MY OIL. I WAS NOT LOOKING FORWARD TO BURNING MY HANDS WHEN I GOT BACK INTO MY CAR! So they're not going to be as careful with my car as I am, and they don't care that I took time out of my day to come to their shop. I think i'm kind of insulted. The breakdown on my bill says that out of my ninety seven dollars , twenty five of that was labor. You know , just for the principal of it , I think maybe I should get five bucks off for how long it took and another five bucks for not putting the shades back in the window. I know that anytime I have used someone else's car, I give it back in the same condition that I got it in , because that's how they like their car. I'm so glad that I'm not expect it to leave a tip! So yes, they did the job they were supposed to do. Customer service SUCKS! Maybe that should be put on their parts order form. For a hundred dollars, I can find somewhere else to go for my future oil changes. And trying to find their location for this review, i found a $20 COUPON That they didn't mention!

I always rave to my friends and family about the quality of customer relations at this location. It…read moreis extremely refreshing in today's world to have such excellent service. Shawn Carano (manager) in particular consistently goes out of his way to clearly explain what is going on with my vehicle, and he is very personable. On top of the great service, I find the pricing here to be extremely fair.

Dishonest service at this location! Do not recommend! We've…read morebeen taking our truck to this location for a while for various services and just trusted they were providing honest work. They recently replaced the throttle body and the battery within the last year. Well recently the truck has been going into limp mode while driving, so we took the truck back to Jack Furrier to figure out the problem. After several days, they said the problem appeared to be the battery and replaced it again. But we picked the truck up and the next day during a very short drive, the truck went back into limp mode again. So we drop the truck back off at Jack Furrier for further service. After the truck was there for another week, they finally tell us they can't get the truck to go into limp mode on test drives, which makes no sense since it was going into limp mode on only short drives for us. So they tell us they can't figure it out/fix it and we will need to pick the truck up and take it to the dealer for them to fix. When we pick up the truck, it literally goes into limp mode right there in the Jack Furrier parking lot. We run in to tell them so they can diagnose it, but their mechanic is not there of course, so we take the truck to the dealer as instructed. Well, the dealer mechanic tells us it is the throttle body that Jack Furrier recently replaced that was causing the issue after all, and the part Jack Furrier had used was aftermarket and no good. The dealer replaced it with the proper part, and the limp mode issue was resolved. So I'm pretty sure Jack Furrier knew the issue was the faulty throttle body the whole time but didn't want to fess up to it and take a loss, and they lied about not being able to get the truck into limp mode and/or lied about even taking it on test drives at all since they already knew the real issue. Needless to say we will not be going back to this location and do not recommend their services to anyone.

I am not easily impressed. But I strongly believe in giving credit where credit is due…read more From the moment I pulled up (2nd in line) a member of the staff met me with a positive and professional attitude and once service on my vehicle began I was blown away by the communication and team work amongst the entire staff. Extremely efficient and professional. Exceptionally well managed. The entire experience has sparked the building blocks for confidence and trust within this establishment (Ina and Oldfather location in Tucson, Az) Well done! Please keep up the good work.

Amazing experience. Just exceptional customer service. They go above and beyond to make you feel…read moreappreciated as a customer which is a first for me at an oil change place. They're so nice and their service is quick and efficient. Really glad I found this place!

Update The free car wash with every oil change has been…read morediscontinued. The car wash is next door, but the 1500. a month plus in a wash fee was not in the future for the new owners. They bought all 5 locations , 3 in Tucson and 2 in California. I am hopeful the service quality will remain n

After having a really good oil change here and enjoying my experience, I went back to them when I…read morehad AC problems and paid three grand to have it fixed and was assured that everything would be fine and two months in it is broken again and they told me it would be $450 for one hose that wasn't part of the AC kit. If you're going to assure someone that their car will be fixed, you should replace all of the hoses in correlation with that. I most likely will not be back to this location specifically.

I had a great experience here! They were fast, efficient, and made the whole oil change process…read moreeasy. Deanna Lupo was super sweet and provided excellent customer service. By far, this is the best place I've been to for an oil change. I'll definitely be coming back!

The angry shim that works there is vile. If you don't buy its lies it gets nasty. Went in for oil…read moreand tire rotation. Said they couldn't rotate my tires. WHAT???? It's a single cab and pickup. Save yourself some drama and go to Take 5. ZERO STARS!!!

I went for an oil change and tire rotation using a GroupOn I bought ahead of time. Price was…read morepretty good with Groupon for a full synthetic oil change and air filter. I had a 1 pm appointment but when I got there they told me the oil change and tire rotation and multiple point inspection would take 1 hr and they were running 20 min late. I expected to get out there at 2:20 pm but when everything was said and done it was 2:45 pm. You can choose to drop off your car or wait. Also they test drive your car before and afterwards. By test drive they basically drive it around the parking lot of the shopping center. I found it weird that they do that for an oil change and tire rotation. I've been to other places where they are faster and don't need to test drive your car. I suspect there may have issues in the past where people complained about a problem with their car and they was no way of knowing if it was an existing problem or a new problem. The salesperson was upfront and honest with me and gave me a bunch of recommendations for my car because it's approaching 100k miles. The cost of doing all the recommended things basically cost $5400 but nothing was an existing issue. That declined all the recommended repairs for me and didn't try to upsell anything. I did have to sign that I was declining all recommendations. I honestly think if it ain't broke don't fix it. Some of the items were maintenance items like brake fluid flush, cabin and air filter changes, etc. They do charge a $5 oil disposal fee on top of the oil change which is no biggie but just know that it isn't included in the oil change price. My only complaint was that from appointment start to finish I spent 1.75 hours instead of the 1 hr I was expecting. They got so backlogged that a walk-in customer needing an oil change couldn't get one and the place still had 3 hrs to go before closing. I would recommend to an appointment by booking online and if a walk-in, go in the morning.

Took my mini to 22nd and Kolb and I was told to change my air filters twice…read more I was told to change brake fluid. I explained my receipt from another garage had changed it I was told to fix my car over there.

Oscar is the manager whom I have known for over 20 years. He is awesome and is honest…read more I had a problem with being overcharged with an ecoupon on a brake job. He corrected it and refunded me $20. I will only use his location on Speedway and Pantano. I've had issues with other Brake Masters locations in the past of saying I needed repairs or parts that I didn't need. CAUTION!!! DO NO USE ANY OTHER BRAKE MASTERS EXCEPT. THE SPEEDWAY AND PANTANO LOCATION

Fast and friendly! we always appreciate their customer service and quality. thanks for taking care…read moreof our headlight today!