Went in for an oil change. They are fast, friendly , and knowledgeable for the most part. Ian was cool and easy to talk to. Free water op on entry. read more

ZERO STARS IF I COULD. PLEASE READ BEFORE TAKING YOUR VEHICLE HERE. I strongly caution anyone against using this Take 5 location on Sullivan. We drove approximately 4,000 miles from out of state to Washington to do catastrophe work and help communities affected by the wildfires. Before leaving home, we had our oil changed at a trusted shop we have used for years with no issues. After arriving in Washington, my oil-change reminder came on, so I stopped at Take 5 on Sullivan for what should have been a simple oil change. About an hour later, we were told there was a problem with the oil drain plug. They initially suggested the previous shop may have caused it. However, we had driven approximately 4,000 miles with no oil leak or problems whatsoever. The employee who worked on my vehicle told us, "When I took the plug out it came out smoothly, and when I went to put it back in I was met with resistance." Which means when he went to put the plug back in he messed it up and stripped the threads. If it came out smoothly then he messed it up going back in. Common sense! We were then told Take 5 would arrange a rental car, pay for the tow, and cover the repair. We relied on what we were told. Then, after the tow truck arrived, the story suddenly changed. We were told they would not pay for a rental and would only cover the repair if we used their mechanic. At that point, our vehicle was already sitting on a tow truck. Given the conflicting information we had received, we did not feel comfortable allowing them to take our vehicle to a mechanic they selected. We paid for the tow ourselves and took it to a mechanic we trusted. Our mechanic inspected the vehicle and told us the oil drain plug had been cross-threaded/stripped during installation. We also have the damaged plug in our possession. Even more concerning, Take 5 later provided photographs of what they claimed was our oil drain plug, but the plug pictured did not match the plug we actually have. What should have been a routine oil change left us with a vehicle that was not safely drivable, an unexpected tow bill, additional expenses, and an insurance claim. This experience has completely destroyed my trust in this business. I am sharing this so other consumers can make an informed decision before handing over their vehicle. Document everything. Take pictures. Keep your receipts and parts. And if something doesn't seem right, trust your instincts. We will also be reporting this matter to the Better Business Bureau and pursuing the appropriate avenues regarding the damage and expenses. PLEASE BE CAREFUL WITH THIS LOCATION. I WOULD NOT TAKE MY VEHICLE HERE AGAIN. read more

Every vehicle in our household gets serviced at this location, which is the only reason I stuck around as long as I did. Today I waited a full hour with six techs working and only one truck ahead of me. Then, after waiting a full hour, they pulled a car that had only been there 20-minutes into the bay before mine. I waited a few more minutes to see if someone would say something. No one did. I got out of my car. Nothing. I shut my hood. Still nothing. I drove all the way around the building and not one single person said a word to me as I pulled to the front. No explanation, no apology, nothing. So I left. After years of loyalty this is how it ended. I won't be back. read more

The manager Brandon and his associates Chad try to rip me off and overcharge customers. I went in for an oil change, and they asked if I wanted the cabin air filter changed. I said no. The employee then said, "Well, it's free." My boyfriend and I looked at each other and agreed if it's free, why not? After we left, we noticed a $52.99 charge for the cabin filter. We turned around and came back within three minutes to ask why we were charged. We requested a refund and our old filter back. The manager refused to give us a refund and also refused to return the old filter, claiming it was already thrown away. On top of that, I also purchased a fuel cleaner. The staff was so disorganized they almost sent us off without charging us and without even putting the fuel cleaner in the vehicle. I had to remind them to do it. The whole situation felt intentional and dishonest. If it was truly free, it wouldn't have been charged. This was misleading and unacceptable. I would not recommend this place. read more

I went to jiffylube a few months back and got my oil changed. It was 68$ after tax for premium oil. Went here because I was on the way to work thought I'd just get it done. Just for base model oil it was 140$! Like am I paying for a lap dance on top of an oil change? Wtf are these prices? read more

I went to take 5 on Sullivan on Monday (10/14/24). I have a 2006 Beetle and had been there when they first opened. At that time, they could not do the job because they did not have the right tool to remove the skid plate...no big deal. They were nice enough, so I went back. Again, they had a lot of trouble with the skid plate but eventually got the job done. Before leaving the tech said they washed the undercarriage so not to worry if I see a leak. I did notice a little leak when I left work, but it was not a lot, and I figured it was water. The next day I got a call from home saying there was an oil spill in the driveway. I was working and went to the parking lot and there was another big oil spill. I checked the oil, and it was registering at minimum on the dipstick. I called Take 5 and "Dave" said bring it in. I told him there was oil all over the ground and I was in Deer Park. He did not ask if the car had oil in it, which I found alarming. When I got there Alexus (great kid) checked the oil and there was again a bit showing on the dip stick. I pulled it in, and the tech underneath said it was the "filter" and the "new" plug that they charged me for earlier. I understand things happen. No harm no foul. I just wanted it fixed. I was happy when the manager told me they were going to "comp" the work they were doing to fix the problem. I thought he meant for the $127 that I paid 24 hours earlier, but he meant for REFILLING my engine with oil. Thanks, Take 5! He even called another manager to get it approved. Thanks, higher up manager at Take 5. While sitting there a car pulled into the next stall. As I sat with nothing better to do but listen, she said to the tech to "make sure everything is tight underneath." He relayed the message to the other tech who replied, "does she know that there is a zip tie on her skid plate". The gal said, "yes you all put it there the last time I was here." It took about an hour to complete the repair on my car and again most of that was because of the skid plate. They had a couple of techs working on it. One tech came out and grabbed something that was not a tool and suddenly, it was done. When I finally left, I had a funny feeling, so I crawled under my VW the next day and guess what? They used a zip tie to secure one part of the skid plate. Buyer beware! They did not even give me the bolt so that I could fix it myself. The good news is that the manager gave me 5 15% off coupons for my trouble. If anybody wants a 15% off coupon for Take 5 you can also print them online. Thanks, Take 5. I would not have posted this if not for Zip Tie. Sometimes oil changes go wrong, and most companies make sure they take care of the customer. They had opportunities to make this right but instead they zip tied me. read more

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Actually being open when your open sign is on. Can you really trust a place that is so detail oriented that they can't even turn off a light switch with your vehicle's maintenance? This is a regular occurrence with this location, and it is crazy to think they want you to trust them with your $$$$ car... read more

Take 5 Oil Change - Open sign turned on at 8:20 PM on 7/12/2025, when they're definitely closed. - Windshield Installation & Repair Near Me - Spokane Valley, Washington

I went in for a routine oil change on my 2023 Ford Transit Van and the second I drove off the lot it was running horribly! I called and ask if they could confirm they out the right oil in and was told they had. I took it right to my local fors dealer as it is still under warranty and I paid $260 to diagnose why my van could no longer take a hill and was bugging down. The diagnosis was THE OIL FILTER WAS NOT PUT BACK IN CORRECTLY! The dealership told us we should take our receipt to Take 5 and ask for compensation since they are are the ones who put the air filter in incorrectly. The manager we spoke with was super arrogant and rude and treated me like its my fault they put the air filter in incorrectly when they never even asked me if I wanted my air filter changed!!! We will take all of our cars elsewhere. Horrible service! read more

Quick and friendly service, no cars in here when I came in and I was out within 10 minutes and that included them changing my wipers and air filter for me. I didn't get hassled for extras and everything was a great price. I paid $130 for full synthetic oil, air filter change and they replaced my wipers for free since I had some with me. Jimmie was the manager that helped me but all of the guys were awesome. read more

Take 5 Oil Change - Pricing as of 1/30/24 - Windshield Installation & Repair Near Me - Spokane Valley, Washington

I went to Take 5 and was greeted by a nice man. I sat in my car as the oil was being changed. 4 men worked on my car. They presented me with a cold bottle water which was really nice. They took great care of my car. They were thorough. They checked my filters in my car including a filter that is positioned in the glove box which was my air/heat conditioner filter. They took better care of my car better than the dealership I had gone to in the past. They even checked my tires and wipers. They were polite, efficient and described everything to where I understood what they were talking about. It was such a pleasure being there and being taken care of so well. I drove off a very happy customer. read more

Went in for a simple oil change only on my 2010 Subaru Impreza .. zero leaks prior, 6 people started working on my car all asking different questions at the same time.. left with my dash rattling after they ripped my dash apart to try and sell me a $50 air filter.. bolts missing outta my air box, and a nice fat crack at the top of my radiator... then after i get home and see everything proceed to say " you can bring it in for a inspection " like im gunna drive 15 minutes back to you can drivewith a cracked radiator spraying in my engine bay... read more

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My husband took his truck in for an oil change, after it was done the guy came out and said your transmission dipstick broke off. My husband stated that it was not broke before I brought it in. He always changed his own oil but we were leaving town so we just thought this would be quicker. I was told sorry nothing we can do. He asked to speak to a manager and was told there isn't one here and to call the next day. He called the next day and the manager was also rude and said once again there is nothing we can do. Needless to say, we will never be back and no friends or family will be either. read more

Wouldn't recommend , they turned me away , because they couldn't change the oil on a 2012 Cadillac Cts. Then why are you even a business specializing in oil changes? Oil changers down on Sprague did a fantastic job on helping me out and did it no problem. Wouldn't even give them a 1 star to be honest. read more