I found Novus Glass to be friendly, speedy, and affordable…read more My car had a crack in the windshield that was rapidly getting longer, so we took it in for an estimate. Matt was friendly and the estimate was affordable, so we went ahead and had the work done. It was completed in the time frame we were initially given (I think two days) for the price we were quoted, and the work was good. Since I liked the results on the car, I asked Matt about my SUV. The windshield was not cracked, but the gasket had loosened considerably and the glass was not firmly seated in place. Once more, the replacement was for a decent price and took only one day this time. If you have any issue with the glass in your vehicle, I strongly recommend taking it to Novus and letting them take a look. If my experience is any indication, you will get an honest, accurate estimate and quality work.

This is a business I never wanted to go to because it means I had a rock chip but these folks got…read moreit done pretty efficiently. I arrived early for my appointment and their technician got me checked in right away. They did not seem super busy so he swiftly started on my vehicle and it was done in around half an hour. The workmanship was great but the customer service was somewhat less. While it's a fact that they do this all the time, I almost never need auto glass work yet they seemed to expect me to have expert level knowledge of my car's glass and my auto insurance policy. The scheduler Teri was fairly terse in her interactions with me. I felt validated in my assessment when I overheard her on the phone with another customer (it's a very small office). Definitely use this place for your auto glass needs but check your expectations at the door.

So nice. Agreed to stay late in order to accommodate my broken car window. Fast. Efficient. Great…read moreprice. And he wouldn't take a tip. The kind of service that is worth going out of your neighborhood for. I really recommend and hope you will reward him with your business.

Very friendly staff from front counter to the back. Got me in and out quick.....just needed a spot…read morerepair on my window....they did a fantastic job.

3.5; the work of the actual windshield is amazing and looks awesome. But will say they left a messy…read morejob of glue on a pillar that LUCKILY we were able to get it off asap. Small details can be the most important sometimes:)

The service was terrible . In the add it says clean all windows. Vacuum all glass . Windows not…read morecleaned still glass under the seats and in the back . I gave him a $25. dollar tip . No thank you took it and walked away. So dissatisfied. I would not use this company again .

I will have Q's Auto glass replace all the glass in my 1969 Chevy C20 Longhorn…read more All glass including the wing windows, door windows, back window, and front windshield, with gaskets and felts. Quentin spent a fair bit of time with me, fielding questions from me, and asking questions about the truck. I have to send some pictures, to help him know what he asked about, and all interactions have been great. After the glass is finished, I will update the review, but I think it will be good.

Promptly called back. Answered all our questions. Came to our house. Good job, done quickly.read more

What an incredible experience dealing with Jacob at Jacob's Auto Glass! I highly recommend them for…read moreany of your auto glass needs. In addition to helping me with my replacement windshield, Jacob even tried to help me with my Generator issues on my motorcoach. He ALSO helped me with my wipers in getting the washer nozzles pointing in the right direction to maximize the cleaning of my windshield! Jacob is a rockstar! David Long

I've used these folks personally as well as for the company I work for. They are always helpful…read moreand super efficient. Pricing is the best in town after getting several quotes on different occasions. I'd highly recommend them.

I needed a windshield, Grizzly worked with me, and had the correct windshield…read more They had some other jobs, but got me in, replaced , in a reasonable time frame. Neat and clean, no fragments anywhere, helpful and professional My vehicle looked great, new glass, and safer.

Took my truck to the Spokane shop to have them look at an issue with my windshield and they didn't…read morecharge me anything for the work that was done. It was very close to closing time and they were OK with bringing my truck into their shop and they were also OK with having a group of about 4 guys take care of it right then and there. Also, my son's car needed a new rear window installed but needed a temporary plastic cover until the car was able to get into their shop or get into the shop that my insurance company recommended. The shop installed the cover without asking for any $, even if the car wasn't going to come back to get the work done there. Things turned out that my insurance company's rec was not good, so we got the work done at Grizzly and it was great, timely and equal to the other shop's price. Big thanks to you Grizzly! My son and I appreciate the excellent customer service! We'll be back if and when we need to. Chris and Charles Gauvin

Beyond impressed with this team of great people! I needed a…read morefront window repair and scheduled an appointment via their online tool which was simple and easy. I got to my appointment and they looked at my vehicle and noted that I did not include in my appointment request to have a sun shade on my front glass, I actually didn't ever really think about it being such a great part of the window until they pointed it out. 'No problem' they said, we can get a front windshield with the shade from our warehouse - the price will be slightly higher (less than $20 more) in a day or two. They fixed the windshield with the glass with the shade which I am grateful for - I know I would have missed that shade if I didn't have it. They washed all the windows in my vehicle and vacuumed! Amazing customer service!!

So, if you get a rock chip and it hasn't spread immediately, don't take your car through a car…read morewash. Oops. That was really stupid. Now rather than filling a little star-shaped rock chip, I'm replacing the entire windshield. To be fair, I'd forgotten about the rock chip when the car went through the car wash. If you need to replace a windshield or fill a rock chip, you can book an appointment easily online with Safelite. Very efficient and fast service. We were there before the place opened, just before 8 a.m. on a weekday, as the appointment was at 8. Do you need new wipers? They have them. Do you also need a special coating on your new windshield, so that water just runs off it, they got it. Just pay more. They are probably competitive to other places for new windshield wipers unless you do them yourself. We waited for the car in the waiting room, but they didn't take long to have the new windshield in place. We were advised not to go through a car wash with the new windshield for the next 24 hours. No worries there.

They were helpful, professional, and took care of my stone chip problem faster than a speeding…read morebullet.

I want to express my gratitude to Auto Glass Express for the great work they did on my F150…read more Everything turned out perfectly and the pricing was very reasonable. The service was top-notch and the waiting room had a cozy atmosphere with friendly vibes all around. Thank you so much!

Back in May I bought a gift certificate for my son so he could have his van detailed. It's a…read moreMercedes Sprinter, and it's his only transport as it's equipped with a lift and all the stuff needed to accommodate his wheelchair. I had searched all of Spokane for a detailer who would tackle such a big vehicle, and finally found The Spokane Shop. I was a little concerned when I found the place was located behind a home in a garage, but it was the only place I had found who would take on the Sprinter, so I plunked down a substantial amount of cash and went for it. Fast forward to late August when we finally got the van free for a couple days and brought it in. The guys were super friendly, and cautioned me up front that it would take a couple of days because the vehicle was so big. I had pretty high hopes when I looked at the sports car all shiny out in front of their place, and hoped they would give that degree of detail to an old wheelchair van. Well, it actually took two and a half days, but when I saw the finished product my jaw dropped. This van has NEVER looked so good! It was stunningly clean and waxed, and they had hyper cleaned the interior. They also threw in a headlight polishing (that wasn't included in my package), and tail light polishing, and replaced two interior light bulbs that were out. And cleaned the filter on the rooftop AC unit. None of that was part of the original deal, yet they didn't charge me any extra. They wanted to show me what they'd done, they were so proud of their work (and deservedly so), and yet they were also very respectful of the vehicle. They took their shoes off when they climbed inside!!! These guys have earned my business from now on. I've got other cars...

They were not able to assist with my request... however, the professionalism and communication by…read moreKon and his team were outstanding! Hard to beat great customer service anymore. They sure went above and beyond to make sure I was headed in the right direction!

Great honest staff that provides efficient, reliable, and high quality service. Will use every…read moretime I I need car repairs!

The service never fails. Quick, efficient and nice. Would be full five stars but when I got there…read moreafter 8 (when they open) the technician was eating breakfast and I had to wait. When you open you should be open. But like I said, great service. I'll be back again.