I've been taking my vehicle to the Grease Monkey on International and Loop 20 for years, and I've…read morenever felt as disappointed or upset as I do now. I went in for a simple oil change, and as usual, they asked if I wanted to replace the air filter and cabin filter. Nothing out of the ordinary--until I left. When I opened my glove box to put away my receipt, I was shocked. It looked like someone had been rummaging through it, as if they were searching for money or something to take. I have photos showing exactly how I found it. I called immediately, and the employee told me, "Well ma'am, sometimes they need to open your glove box to get to the cabin filter." I explained that this isn't the first time they've checked my filters, and never--not once--has my glove box been left in that condition. I felt completely violated. Thankfully, I didn't have anything valuable in there, but this experience has made me lose trust. From now on, I'll make sure to remove anything important before taking my car in for service. Just a warning to others--be cautious. I'm extremely upset.

great job by manager Bryan and Jose Medina with getting my car correctly doing a great job with the…read moreinterior and exterior !

First of all the guys don't care providing good care the front desk and the very young pseudo…read moremechanics ... I ask to get me a diagnostic the guys told me it was my alternator and it wasn't, it was just terminal post from battery been loose they made me spend 650 plus a night in laredo and hotel expenses for nothing and that not it tho, the new alternator was not properly installed screws where sticking out and grind off the belts inside luckily i was able to make it back ... I repeatedly ask to double check everything the first time and when I came back ... The next day my car was was doing exactly same thing and then all the dashboard ligth came on and also it was choking like if it was out of gas ... to make a long story short they didn't plug the wiring back correctly i let the them seat on the of the engine ... i had to pay to have all that corrected then they left some bolts loose from engine mount ... after I told them to take their time repeatedly to do the job ,they just ignored me. And it was too much ... i really wish I get some of what I expend reimbursed

I took m my car in for a tune-up. It was just running a little rough. They charged me two hundred…read moredollars more. Two hours later I'm driving down the road and not only is it running rougher than before, the car stops running in the middle of traffic. I limp my car back to the shop for them to fix the problem but in the end, they threw up their hands and said there was nothing they could do, and then tried to blame me for it. Now my car won't run at all. I think What they did here is criminal.

I'm not one to write reviews, however. I feel the need to share my experience. I had always heard…read morefrom family and friends about Jiffy Lube's exceptional service and how they were satisfied with their oil changes. I took my boyfriend's car to get an oil change because it is brand new, it was the first time the car was getting an oil change and only has 7,000 miles since it left the dealership. He drives a 2025 Honda HRV Sport. So, we figured it wouldn't be any issue getting it done. We arrived at the shop and were immediately greeted and told the car would be finished in about 15 minutes or less. I even took my own oil and oil filter. We paid and were even upsold on the air filter. (in hindsight, i was stupid for saying yes). However, we wanted the car to be getting excellent care since...its brand new. We left that day and thought it was pretty nice and quick and easy. Two weeks later, we are driving on IH-35 traveling towards laredo when the skid plate that protects the engine from debris from under the car partially falls off and starts immediately scratching up as a result of the friction from the road. At first, I thought it was something we might have hit going through a bump on the road or something that might have caused this. however, upon further inspection it was clear that the technician who did our oil change did not properly secure or replace the pop in fasteners to keep it secure. Instead, it appears that they just bent it and tucked it in with the bumper. Let this serve as a precautionary tale so that if you visit this location you can make sure they don't screw you over for lazy work.

I was receiving help from the staff when the manager (bald caucasian male) came up to me and began…read moregetting rude with me. He claimed I was trying to jump the line when in reality I had already been there and got service that day. I had to come back because they didn't have the air filter or wiper blades I needed. When I explained this to him he continued to give me an attitude so I just left. They are happy to take your money but they will not give you or your car the service it needs.

They diagnosed my truck A/C problem and recommended a course of action which got it cooling again…read more They are very knowledgeable and dependable.

A big thank you to J & P Mobile mechanics. They fixed the A/C on our truck 2 months ago and we…read morethought the A/C was messing up recently so J & P came by and picked up the truck, checked the A/C and delivered the truck back to our house. They were very patient and courteous and showed my husband that it was just the setting my husband had set it on. We are so grateful for the way they graciously handled this situation and that they didn't also didn't charge us anything being it was our error.

I'd give them no stars if that was an option. Took them two weeks to misdiagnose faulty gauges,…read morewhen it was actually only a sensor. Had me buy a used set of gauges and when this failed too, they finally found out it was only a sensor. If that wasn't bad enough they broke my dash taking the gauges out. But wait! Goodyear wasn't done f***ing up! They broke off the handle to fold the seat up and messed up the alarm on my vehicle so it can't be activated. T.J., the sad excuse for a manager at Goodyear, when shown all the issues could have cared less. The smug bastard didn't apologize for Goodyear's ridiculous service, he just said that my truck was old so these things happen. STAY AWAT FROM T. ALDAPE GOODYEAR!!! Unless you don't care about spending money on more service and replacing parts unnecessarily.

Service takes too long, they don't have vehicle ready when promised. They break things and on the…read morestate inspections they usually fail you on the tires and windshield wipers on purpose, so you can buy the items and service from them.

They did a great job just got my trucks oil change with them. They didn't have the oil in stock so…read morethey ordered it and they received it within a few hours. Will be going back in the future. Luis and one of the girls from the front are awesome!!!

I am giving this a four star only because this is the first time that I come to this establishment…read more The prices were a bit high. The service was awesome. I will see how the quality of the oil works with my truck. Stay tuned!! They did have a lot of good things in their establishment like a car wash and other services. I will definitely come back again if the oil treated my truck good! Shout out to Augie! Thank you for your customer service. It was great!

Needed to get my car fixed, took it here because of the high ratings on Google. They were…read moreknowledgeable, transparent, and quick, with a good warranty policy on the car battery I ended up needing from them. Wish they were a little less expensive, but I never felt like I was being cheated. and that bald guy zach so hot

I will never go to goodyear again because this experience…read more when they call me tell me about the price fix my car is $340... after tax is $370 something... i went over there with my $40 off coupon.... they told me the total after coupon is $369... do u think i am three years old kids don't know how to count? or you think i did not hear what u said about the price at first place? WTF... i was so mad... i been waiting over there for 30 mins... i don't want to argue... but i will NEVER EVER go to GOODYEAR again!!

Fast and as expected. Truck was fixed from a check engine and rough running. To perfect…read moreperformance! Communication with shop is great! Seeems to be the only service center in town I know of that is what you'd expect! Work well done fast and reliable! This was for our work truck now ai need see about have mine repaired!

WATCH OUT when you take your vehicle for a visual inspection. I was told the inspection was $65…read moreand they charged me $118. The front desk said that they were only going to charge for the computer diagnosis and not the visual inspection. But I never requested any computer check because my car didn't have any service lights 'on'. But I just wanted for them to give me the report on my car and get out of there. Because the day before I left my car like at 08:30 and I was told they would be done with visual inspection that same day but I called at 5:30 pm and was told they didn't have time to check it and if I wanted to leave it overnight or pick it up and bring it again in the morning. Not even an apology for not calling me in advanced so I could make plans to get a ride for work the next day. So anyways WATCHOUT again with that front deck don't let them poke your eyes like they did to me. Make sure they tell you straight out how much you're gonna pay. The mechanics did a great job though but I can't say the same about the front desk. Sorry but it is what it is.