A routine fuel filter replacement ended with a fuel leak, a stranded driver, and over $3,000 in repair expenses and business losses.
On September 12, 2026, I paid $194.16 to have the fuel filter replaced on my company's Mercedes Sprinter at this Laredo location. After leaving the shop, the vehicle began losing fuel. Approximately 133 miles later, the fuel hose became completely disconnected. Based on the connection that came loose following the service, I believe it had not been properly secured.
Thankfully, my driver noticed the rapid fuel loss and stopped at a gas station. Fuel was leaking onto the ground and into the engine compartment--a serious safety concern. The attached photos show the situation and the roadside intervention.
We paid $412 for roadside assistance, corrective repairs, and the processing fee, incurred fuel costs, and lost a booked load. After the roadside repair, the van continued at reduced speed and reached Chicago about two days later for further repairs. The mechanic there attributed additional component and sensor failures to fuel contamination, resulting in another $1,330 repair bill. Including the cancelled load and other expenses, our claimed losses exceed $3,000.
I provided the shop with photographs, invoices, and proof of payment. Management denied responsibility, citing the 133 miles driven and questioning the downtime. I explained that being able to move the van after roadside repairs did not mean it was available for normal commercial work. My follow-up emails and requests for insurance information have remained unanswered.
As of this review, we have received no apology, refund, or resolution. The breakdown was bad enough; the handling of our complaint made the experience even worse. Based on my experience, I would not trust this shop with another vehicle and cannot recommend it. read more
