First of all the guys don't care providing good care the front desk and the very young pseudo…read moremechanics ... I ask to get me a diagnostic the guys told me it was my alternator and it wasn't, it was just terminal post from battery been loose they made me spend 650 plus a night in laredo and hotel expenses for nothing and that not it tho, the new alternator was not properly installed screws where sticking out and grind off the belts inside luckily i was able to make it back ... I repeatedly ask to double check everything the first time and when I came back ... The next day my car was was doing exactly same thing and then all the dashboard ligth came on and also it was choking like if it was out of gas ... to make a long story short they didn't plug the wiring back correctly i let the them seat on the of the engine ... i had to pay to have all that corrected then they left some bolts loose from engine mount ... after I told them to take their time repeatedly to do the job ,they just ignored me. And it was too much ... i really wish I get some of what I expend reimbursed

I took m my car in for a tune-up. It was just running a little rough. They charged me two hundred…read moredollars more. Two hours later I'm driving down the road and not only is it running rougher than before, the car stops running in the middle of traffic. I limp my car back to the shop for them to fix the problem but in the end, they threw up their hands and said there was nothing they could do, and then tried to blame me for it. Now my car won't run at all. I think What they did here is criminal.

Fast and as expected. Truck was fixed from a check engine and rough running. To perfect…read moreperformance! Communication with shop is great! Seeems to be the only service center in town I know of that is what you'd expect! Work well done fast and reliable! This was for our work truck now ai need see about have mine repaired!

WATCH OUT when you take your vehicle for a visual inspection. I was told the inspection was $65…read moreand they charged me $118. The front desk said that they were only going to charge for the computer diagnosis and not the visual inspection. But I never requested any computer check because my car didn't have any service lights 'on'. But I just wanted for them to give me the report on my car and get out of there. Because the day before I left my car like at 08:30 and I was told they would be done with visual inspection that same day but I called at 5:30 pm and was told they didn't have time to check it and if I wanted to leave it overnight or pick it up and bring it again in the morning. Not even an apology for not calling me in advanced so I could make plans to get a ride for work the next day. So anyways WATCHOUT again with that front deck don't let them poke your eyes like they did to me. Make sure they tell you straight out how much you're gonna pay. The mechanics did a great job though but I can't say the same about the front desk. Sorry but it is what it is.

Today of my appointment, scheduled for 1:00 p.m., I was told the service would take between 1 to 2…read morehours. However, it ended up taking over 5 hours for my vehicle to be attended to. This delay caused significant issues for me, as I had carefully planned my time in order to return to work. Because of this, I lost an hour of work and had to pay for three Uber rides since my truck wasn't ready in the estimated time. Additionally, when I asked about my truck, a woman responded unclearly and unhelpfully, saying that if it wasn't in the front, it must be in the back. My truck was in the back of the building What frustrated me the most was that, even though I had a scheduled appointment, they left my truck for last because they "had work from the previous day." I find this extremely disrespectful and poorly managed. I do not recommend this place, as they don't respect their customers' time or honor scheduled appointments, even if you show up on time.

These people take forever to do anything and they give you shorter ETAs then what they actually…read moreare. I came in for a simple tire fix and they told me it was going to be a 2+ hour wait. But previously, when I first got these tires they gave a 2 hour wait and actually took almost 5 hours! What is this? I see the A"techs" just there walking slowly and mostly staring at each other of at the vehicles, with no sense of urgency. This is unacceptable, the only savings grace for this place is the deals and sales they have in tires. But its almost not worth the money in all honesty. Hire better employees, not just anyone that shows up.

Unethical to say the least. They gave me a quote when they thought I was going to pay in my own for…read morethe repairs. As son as they found out I was going to get a check from the insurance issued out to them, they said that the quote was not guaranteed because they know that the insurance can pay for more damages and they would have to disassemble the door to look for internal damages of the door DENT. Seriously! That's one of the reasons insurance prices are so high...because of these people.

This place SUX!!! Just like any other typical Laredo body shop. Service is TERRIBLE!!!read more

I've been taking my vehicle to the Grease Monkey on International and Loop 20 for years, and I've…read morenever felt as disappointed or upset as I do now. I went in for a simple oil change, and as usual, they asked if I wanted to replace the air filter and cabin filter. Nothing out of the ordinary--until I left. When I opened my glove box to put away my receipt, I was shocked. It looked like someone had been rummaging through it, as if they were searching for money or something to take. I have photos showing exactly how I found it. I called immediately, and the employee told me, "Well ma'am, sometimes they need to open your glove box to get to the cabin filter." I explained that this isn't the first time they've checked my filters, and never--not once--has my glove box been left in that condition. I felt completely violated. Thankfully, I didn't have anything valuable in there, but this experience has made me lose trust. From now on, I'll make sure to remove anything important before taking my car in for service. Just a warning to others--be cautious. I'm extremely upset.

Tint was scratched after getting a basic interior cleaning…read more If you care about keeping your car nice and clean as my husband (with a bit of the tism) does, stay away from this place. We took a trip to Laredo and he immediately wanted to wash the road bugs/dirt off our vehicle. He went in to get an oil change for his truck that comes with a car wash, which he upgraded to a basic interior cleaning. He's pretty particular about keeping his car clean and immediately noticed as he was leaving that the tint on his windows was scratched. Trust that he keeps tabs on exactly what his truck looks like, so this was 100% done here. To be fair, I encouraged him to complain and he said there would be no way to prove it was done there as he didn't have before/after pics, so im not sure what actions would have been taken to correct the damage. So he took the L, but i figured I'd warn others who like to keep their things nice that you might end up having to pay for a new tint job.

Great place with a low-cost windshield replacement. Highly recommend this shop in Laredo TXread more

My van was in the shop for almost a month I was patient they would tell almost ready they never…read moretouched mi vehicle they lack personal and the worse part they lie In you're face

I wanted to check the HVAC system on my 2013 Dodge Avenger so i took my vehicle to PepBoys for a…read morefree check up. They were able to pin point the issue and in about an hour or so. They were offering to fix the A/C with good labor cost fees, but the high fees came from them having to ship in the parts. They did offer to fix the issue with parts that I had, but there would not be any warranty as they didn't order the parts. I decided to have the car fixed at PepBoys and now i have good, working A/C blowing in my car. Thank you to the honest people who work here. I'm proud to say that I can rely on these amazing group of people.