Wonderful service, they take great care of our vehicles…read more Always friendly and great to talked to.

Change Air filter, service was quick even through they were busy. I'm thinking of going back to…read morehave my brakes done.

After looking at the reviews I was very taken back and apprehensive to go here but I thought I…read morewould give them a try, had my alignment checked and two tires mounted very honest showed me the specs on my alignment armor all my tires which was cool and last but not least fix a piece of plastic that was hanging down and snapped in a clip free of charge. 2013 Lexus, Thanks Wayne B

Terrible service! Today, January 30th, the following happened to me: I only went to get a patch on…read morea tire because it had a nail in it, and they refused to patch it, saying my tires were in bad condition and that I was forced to buy 4 new tires from them. If you have a flat tire, don't go there, because they will senselessly force you to buy 4 tires from them.

If you need oil change only, they do a fine job. DO NOT get your car inspected here! I have…read moreseveral vehicles all in great shape and on several occasions they FAIL the inspection at this station. This has happened to me 3 times over the years --we have several drivers and a small fleet of high quality family vehicles (Lexus, Toyota--all new-ish, very safe and very well maintained). Each of these rejections were extremely picky and when I take the same car to another shop, the car passes inspection. Only problem is, they go to report the success and Jiffy Lube has already reported the failure, so the other shop has no recourse to change it. I had to make unwanted modifications to my car due to this policy--absolutely nothing to do with safety or proper function of the car. I had NO idea this was coming--completely shocked. What you think is a quick inspection and you will be on your way, ends up taking all day and part of the next. Even the visit to Jiffy Lube took a long time that day--but that was just the beginning. The manager admitted they are strict and explained they are harsh because they have been fined in the past for missing important safety problems. He says he cannot give the vehicle owner a "heads up" that the car might fail inspection. SO, I would AVOID this station for registration inspections. To happen once it might be a fluke, twice I should have known better to go there --three times on top quality cars is a problem with the shop. I cannot change them, but I will avoid giving my business in the future. When I explained my dilemma to the DMV representative (because my initial registration of the vehicle was a day late), he said it is extremely rare that this issue flagged for rejection. He told me "it depends on the shop, most would not find fault with the car for that reason." I sure hope corporate Jiffy Lube takes into account the opinions and inconveniences of their loyal customers and realizes that company policy should not be to aggressively reject vehicles at any cost--Rigid policies are typically not very good ones.

I left super satisfied! I wish I got names but I brought in an old lumina for emissions and the…read moreexperience was great. I've only been treated well at this place. Not sure why reviews are so low

It is always scary when your car stops working the way its supposed to and at least for me the…read morescariest part is not knowing if its going to be $50 or $5000 to fix whatever is wrong. This was the first repair that was needed outside of my warranty and outside of VW. These guys were honest and straightforward about what was wrong and the cost and the recommendations they provided. They were responsive and communicated to me about the timeline in which it would be completed, when the part was delayed a day, they made sure I knew and I never had to call them for an update. Stress of a broken down car was as minimal as it could be and I will definitely return as the need arises. Thanks so much!!!

This is one of the first negative reviews I've ever written for a business, and I'm doing so after…read moremuch careful consideration because although I feel truly wronged, I dont want to make trouble for anyone. That said, having just made the first of many credit card payments for work I never would have had done given the full scope of what my vehicle needed, I feel compelled to prevent this from happening to anyone else. While the actual work done here seems fairly competent, the diagnostic process seems about as accurate as playing darts blindfolded. I brought my car in because it was creaking misfiring, and the check engine light was on. I told them that I believed my engine mounts were worn out and that I also needed a diagnoses for the misfiring. They told me that the cause for the misfiring was likely that my spark plugs and ignition coils were worn out, because that usually happens around 100k miles and my vehicle was past that. I agreed to have them replaced along with new engine mounts, to the tune of $2,600. I was told that after this my vehicle would be like a totally different car. The very next day, my car misfired again and the check engine light came back on. When I brought it back, they informed me that they don't have any way of knowing this fo sure, but I probably actually had a blown head gasket. I brought my car to a different mechanic shop who did a full and complete diagnostic from bumper to bumper and took photos of everything wrong with the car- from a blown head gasket to a leaking transmission to almost completely worn wheel bushings and a host of other problems totaling over $8,200 in addition to the $2,600 I had already paid at Red Rock Auto. Had I known this in the first place, I never would have paid $2,600 on a doomed old van that needed almost $11,000 in work done. I had to buy a new van and that $2,600 would have really helped with the down payment. I'm tempted to say that I feel duped, but I don't think there was any malice or fraud going on- just general laziness or incompetence in the diagnostic process that very negatively affected me.

This service center shared in the BigO Tires shop (also excellent) at this location has been…read moreprovided me really a good service and their staff have always treated me fairly. They've been quick to serve and properly diagnose issues. During this recent of my visits, they diagnosed my battery that they installed four years ago as being bad. They quickly ordered a new one and installed it. Manager Violet was wonderful and courteously applied a discount for the previous bad battery experience.

Always great service, the guys working there are awesome, they did a very good job changing…read morethermostat, oil and other little things, Great costumer service.

Wow, I am so impressed with the service here. I had some issues with turning my wheel, called ahead…read moreand brought the vehicle in. I got recommendation on service within 15 minutes. They run the car diagnostics for free. Terrance was very knowledgeable, explained the issue and put my mind at ease. Really appreciate your help today!

I accidentally left my wallet in my glove box during an oil change. they found it, took out 50…read moredollars, and shoved it behind my glove box where I couldn't find it for over a month. It is now an incredibly damaged LV wallet. Terrible service.

First day the emissions machine was down, second day I waited 30-40 min to be told a call was…read moreneeded to the health department but was closed and the 2 speed idle could not be completed. Maybe this place works for most however 2 speed idle needs to be removed from EVERY jiffy lube! the staff is not properly equipped with the knowledge or experience for these tests!

Dishonest. I took my Land Rover here because I had a slow leak in one of my tires. They told me…read morethat the leak could not be patched and that I also needed a brand new set of tires. My Defender has about 15,000 miles on it. I told them never mind and went to a different place (Les Schwab tires) where they patched my tire for free and sent me on my way. It's left me feeling like the employees at Jiffy Lube saw me and thought this is a change to take advantage.

Went in for a quick break job. Needed rotors- ok. Sales person said we needed to also do calipers…read moresince they were connected to the rotors. Flagrant lie. $1500 later- never again. Beware!

The service was great! My appointment was for a tire rotation, alignment and brake check…read more Service was courteous and prompt. Thank you!

I love Burt Brothers. Great service!!! Impressed of the honesty and not trying to up sale you.read more

Update (May 16): I'm glad this was eventually resolved. An…read moreemployee from a different Burt Brothers location stepped in and worked hard to help me -- he got me a full refund. I really appreciate his help. It did take over a week and several follow-ups to process. When the person from the Riverton store called, he seemed a bit frustrated. The team here was friendly and put in effort trying to diagnose the issue, but the lack of upfront pricing (especially with no repair done) was disappointing. I've had great experiences at other Burt Brothers locations -- this seems specific to Riverton. Bottom line: Always ask for a written estimate before they touch your vehicle.