I am writing to formally report an incident that occurred on November 28, 2025, at approximately 9:30 AM at your 3736 Riverdale, Memphis, TN location. I have been a loyal Take 5 Car Wash customer for several years, and the experience I had this morning was deeply disappointing and concerning.
Upon entering the bay, I was approached by an employee who identified herself as the manager, named Rickita. She requested to see my car wash pass, which I provided. She then informed me that the pass must be displayed on my windshield--something I had not previously been told. The location where I originally purchased the pass simply handed it to me and did not place it on my windshield.
I explained that I had never experienced an issue at any other location and that I preferred not to place the pass on my tinted windshield. In response, she abruptly stated that she would deactivate my pass if I did not comply. Feeling pressured and not wanting to lose my membership, I allowed her to place it on the windshield.
After completing the wash, I returned for a second wash because my vehicle was still dirty. When I asked for her name, she again stated that she was the manager, Rickita. My inquiry appeared to upset her, as she immediately repeated the threat to deactivate my pass. Feeling uncomfortable, I chose not to respond and rolled up my window due to her escalating tone and demeanor. She then began knocking loudly on my window and demanded that I roll it down. When I complied, she again asked if I wanted my pass deactivated. I politely told her that it was not necessary and left the premises.
I was taken aback by her unprofessional behavior, which made me feel disrespected and unsafe as a customer. After years of consistent patronage, this encounter has caused me to reconsider whether I will continue my membership with Take 5 Car Wash.
I respectfully request that this matter be addressed, as no customer should be spoken to or treated in this manner.
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