I've been paying for the monthly unlimited, but was alerted on my Facebook neighborhood page that people were being charged multiple times. This just happened to me this week. I was charged $27 on 12/1 and again on 12/4. I've tried to get in touch with someone, stayed on the phone for nearly half an hour and no one ever answered. It seems purposely difficult to contact someone or cancel your membership. Avoid at all costs. 12/9: Business owner posted a response to my review, so I've called 3 more times and no one will respond to my calls or emails. read more

Easy to find. Does the job! Car was clean. Vacuums are available and lots of them. Not too expensive

Josh helped me when my card wasn't working he made sure to take time to get it fixed and was so nice. He's very helpful and my car is cleannnn. They also have loads of towels and sprays to get your car looking and smelling right! read more

Take 5 Car Wash - Lots of room here - Car Wash Near Me - Decatur, Georgia

Beware. After a one-time car wash purchase, my wife was charged $17 twice a month for months without consent. Despite multiple attempts to reach the business, no one has responded to our questions. This feels deceptive and unprofessional. read more

I used to live nearby and frequented the carwash then. Was in the area this spring and used the carwash. The woman there asked if I would do the membership, and I said I lived far away and I said NO. Twice. Imagine my surprise as I've been billed monthly. What a racket. read more

Why did monthly subscription go up from $19 to $26 without sending out notifications. This is breach of contract. Your customer service phone number is also down so there is impossible to reach you. read more

I tried to give this Take 5 Car Wash (Decatur, GA) a fair chance, but the whole membership experience has been nothing but frustrating. I originally went to this location to sign up for a monthly membership and use their military discount. Instead of handling it on-site, staff told me I had to sign up online, so I paid for a $19 single wash that day. When I got home and tried to complete the membership online, I discovered this Decatur location doesn't accept online sign-ups. I ended up having to register the membership under the Dawsonville, GA location instead. Since then, using the membership at Decatur has been a mess. On one visit, an employee took a photo of my license plate and told me that's all I'd need going forward. On another visit, a different employee told me I had to use the Take 5 Car Wash app and show a code from the app. I installed the app, but it did not recognize my existing membership. My email and phone number weren't recognized, and the app only offered to create a new account, even though I already have an active membership. I also found out their membership scanner at this location has not been working, which explains part of the chaos, but doesn't excuse it. I reached out through their online form and never received any acknowledgment or response. After several weeks of trying to get a simple refund for the one-time wash and to have my membership work properly at this location, I finally gave up and cancelled the membership altogether. I shouldn't have to work this hard just to use a car wash I'm already paying for. Based on my experience, I cannot recommend this location. If you're considering a membership, especially if you expect to use the Decatur site, I'd suggest looking elsewhere. read more

DO NOT USE THIS CAR WASH. They will sign you up for their monthly membership without your consent and bill your credit card for car washes you never used. They even retroactively charged my card. This is highly fraudulent behavior. Avoid this company at all costs. read more

Good location and the drive thru car wash is like most. They had a cleaning section with sprays. The vacuum l used didn't pick up well. There was someone playing their music very loud, which is inconsiderate. Management should enforce no loud music. Everyone doesn't want to hear that. ​​ read more

Terrible training. Terrible attitude. One person yelled at us for not turning the steering wheel fast enough. Terrible value. And the private neighborhood Facebook pages all around have myriads of bad experiences. Run away. Well, drive away. Don't pull in. read more

This is the worst scam! I bought a monthly card thinking it was a decent price and decent car wash. Not using, I wanted to cancel and called the number on the card and got Take 5 Oil. They got rid of the car wash business. My bank has been trying to credit back the monthly payment too. I have been trying to cancel this for 7 months. read more

Used to be a "go to" location for reasonably priced, good service car wash. No more. Service now seems centered on upgrade to membership scam. Other reviewers have noted this. The attitude of the attendants is perfunctory, if not hostile. You can do better ... for your budget, car, and well-being. Never going back read more

I keep getting charged $27 a month for services I did not request nor did I receive. This place is a ripoff. DO NOT WASH YOUR CAR HERE!

Fraudulent charges on my debit card. I went there for a single car wash. An agent tried to sell me an unlimited plan, which I declined. That was in August 2025. They began charging my account monthly in October, then in December charged me 3 separate times for prior months. LESSON LEARNED: check your bank statements monthly with a fine-toothed comb! Disputing charges through my bank, because I can't get through to Take 5 "No Customer Service." I will add my claim to the several listed with Better Business Bureau. read more

Be very careful if you should happen into this car wash. I was enrolled in a reoccurring monthly payment scheme! I told the employee I was NOT interested in a monthly reoccurring membership and then I was enrolled in one. No indication from the company, no paper work, etc. Shame on me for not discovering it sooner, but discover it I did. And once I disputed the charges this thieving company hit me up 4 more times in the same month. YES! In the meantime, do NOT use this terrible company. They lie and cheat. I will take my business elsewhere and will be sure to tell all to stay away from Take 5 Car Wash at 2564 Lawrenceville Highway. You may get enrolled when you didn't want too and they are terrible in their customer service. Drive on by this car wash! read more

do not use this car wash. they will charge your credit card over and over without your consent. I have 8 charges back to back.

This is THE SECOND TIME they have continued to charge me month after month without authorization. I didn't sign up for their membership. I am specifically diligent about not accidentally signing up for one since they did this before and claimed I had. Yet here I am out $80 on a single. I did not agree to these charges. This is FRAUD. It's illegal, and I'm calling investigators. read more

The car wash service itself is okay, but the billing system needs serious improvement. I was charged multiple times in one month through autopay and did not receive any support after reporting the issue. Management is not responding, and staff are unable to provide correct answers or resolve the problem. Hopefully, management will improve customer service and refund handling. read more

Used to frequent this car wash regularly, but this past week noticed a charge for a wash, even though I hadn't been there in about a month. There was also a double charge for the last time I was there. I went to the location to request a refund and was told there was nothing they could do. I asked them to call their manager and they refused. I filed a police report with DeKalb County Police and disputed the charge with my bank. Stay away from this place! read more

I washed once in this place, and they start to charging 27$ every month. I went to the website, but they said I don't have a membership. I called them on September, and they said they could cancel my fee and refund for that month. Until now, they have still been charging it. It is a horrible experience; they scam every customer who goes there. Be careful with the credit card information you provided to them. read more

The minute I pulled in I was greeted so courteous The oil change was very quick. The staff was very professional they even washed my window. I want to thank Drew and Tiffany for a job well done read more

They responded to my review saying to just call. I've called and left multiple messages with no response. It's a scam. They're charging me for a membership I didn't sign up for and I can't get anyone to answer the phone. Their website says to enter your RFID to cancel it, but I don't have one because I didn't sign up. Don't go there! read more

Came here for a car wash in the morning. The gentleman at the entrance was nice and offered assistance if needed. The car wash portion was fine and has no issues. Pulled out to vacuum my car and clean it and half the vacuums were not working or were missing. Pulled into a couple spots before found some that worked. One of them barely had any suction to it. They offer towels with interior cleaner and window cleaner which is nice. Busy location but wish the vacuum actually worked. read more

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I have a membership and had my car washed yesterday. There was a sign blocking entrance into the wash area which I had to wait for the guy to show up to remove. He gave very lazy hand gestures to ensure my car was lined up correctly (like he didn't care at all) and he had no intention of spraying my car until I had to roll down the window to ask him. and that was barely done too. when my car was being pulled in I felt an alignment charring and scraping on the front passenger side very low. I thought maybe my tire. Today I see my car bumper has a slice out of it and the fiberglass is chewed up with the paint scraped off. I'm so upset!!! I take excellent care of my car that I've had less than two years! read more

Came to check it out given convenient location to work. Generally disappointed. Big fan of such car washes, just not this one. Price point is on the high side of competitive both for single and membership based models. Carwash is low staffed, with one employee to give a quick spray before entering the mediocre quality wash itself. The vacuum area is not covered-- in a very hot, sunny, and rainy climate. All the towels and sprays are in one inconvenient location. Vacuum suction 3-4/10, air compressor hose power 4-5/10, cleaning towels/sprays quality 10/10 location 2/10. No air fresheners provided. Will keep my membership at a competitor which is less convenient but less expensive and better quality and experience. read more

Take 5 Car Wash - Empty lot says it all - Car Wash Near Me - Decatur, Georgia

I've tried to reach out to the number provided in other reviews and no one returns a call because it goes directly to a text back option on their website for contact us page. No response. Please note, fraudulent charges for something I never signed up for, their membership option. Apparently this is pretty common if you look at all these reviews read more

Under the previous owner, my car got clean. The only thing I may have had to do is scrub out a few tenacious dead bugs. But every part of the car was cleaned consistently, and I felt like I got my $20 worth. I'd gone to the JJ's on Memorial once. The wheel cleaner only cleaned the wheels on one side, so I wasn't going back there. Well, JJ managed to make this location every bit as bad. The roof of my small sedan wasn't cleaned at all. None of the dead bugs and almost none of the bird dookie came off. Even the front and back windows were filthy! It was as if I drove through a light rain with flashing colorful lights. Pros: All four wheels were cleaned. The vacuums work well. read more

Take 5 Car Wash - Closer is after going through the car wash. The further side is the side I cleaned after the car wash. I shoulda took it in better light. - Car Wash Near Me - Decatur, Georgia

This Car Wash should be avoided. Their car washes are not 100%. It takes two washes to get your car clean. THAT IS WHY THEY PUSH THE MONTHLY MEMBERSHIPS. Once hooked into the monthly deal it is near impossible to cancel your membership. They have a tendency to charge you after you have cancelled. 100% fraud. Poor Value. I would suggest that you find another car wash. read more

As several other reviewers have stated, I tried to cancel before moving out of state 3 years ago, and I'm STILL paying and STILL fighting and STILL waiting for someone to process a cancellation and refund. Absolutely atrocious scam, read more

Trey gave me a courtesy car wash excellent customer service, there was quality customer service from the young man he did an excellent job direction me into getting the wash I needed today read more

I was a repeat costumer but am having trouble getting in contact using the contact number listed on the website. (It's the same number that the owner gave the other Yelp user.) I was charged for a membership that I definitely did NOT sign-up up for and just realized I have three reoccurring charges from September. The day that I went, the card reader wasn't working so the employee waved me to just go ahead and go through the wash. I guess the reader was working and now I have these charges that I would like disputed. Please email at candiceellison1028@gmail.com as it seems the only option I will have is to return in person which is inconvenient. I will update once resolved. read more

The people that gave this place anything over a one star rating have obviously never been to a good car wash! Went today, no clean towels and was told I'd have to wait 20 minutes. No trash cans at the vacuum area. Broken vacuum at my bay, had to move. Empty bottles of cleaner, trash everywhere all while the employees stand around doing nothing. Only nice person working there was Katie. It's now $11 for the basic wash which is ridiculous since it's the shortest wash run I've ever been to! Just drive past this one and go to another! Never going back! read more

So, I was going back and forth to physical therapy and thought that a great gift to myself was "One Month of Unlimited Washes." I never signed up online or entered any info anywhere for this. I was at the drive-thru and I believe they just used my license plate. Fast forward a year and no one there can locate an account--because there is not one. Even with transaction numbers, dates, and amounts can they find this charge and stop it (at the corporate level). They have my email, a couple of them actually, addresses and phone number. So, more than one year later and here we are. Tomorrow, I'm calling my bank to just stop payment, which I should have done, but it's been a very long year coming back from shattering my tibia (shin bone). I will also report this to the Better Business Bureau. read more

I had one of my worst customer service experiences at the Take5 carwash on Lawrenceville highway in Decatur. When pulling into the wash I asked the gentleman who was spraying down my grill to push in my mirror on the passenger side. He told me that he was not "obligated" to push in my mirror. I told him I have been coming there over 10 years and I've never had anyone say that to me. He repeated again that he was not obligated. He said I was responsible and I should have pushed my mirror in when I entered the parking lot. Of course I said I would not be returning and he said that's OK. I asked for the manager and it turns out he was the manager. One of the employees saw what was going on and went over to push in my mirror and the so-called manager told him not to do it. Beside the complete disregard for customers I felt an air of arrogance. If you want your mirror pushed in I suggest you go somewhere else. read more

On Nov 24 2024 I went to wash my car, no issues. In Dec when I got my credit card statement, I found a new charge on Dec 24, That I did not get a wash at that time. Trying to call the number listed on the transaction was useless 303-779-9009. I had to go to the car wash and wait for someone to talk to. They did not want to help cancel the membership they said I had signed up for, I had to keep insisting. American Express sided with them, that I had signed up for auto renewal membership. This last time the attendant assisted me to make sure I did a single wash. Lots of pressure to sign up and navigating around the pay screen to get a single wash took a couple of tries, even for them, and they were not happy. The screen presents membership and monthly fee as only option. After posting on neighborhood google group 6 others have shared similar stories of having been signed up for membership without their knowledge. I have filed a complaint with BBB read more

I signed up for a month of car washes and after the month it expires. Great. I signed up again a few months later and it keeps charging me. I can't get it to stop. It's awful. Go ANYWHERE ELSE! read more

The location in Rome, GA on Broad Street will not return my calls nor will their corporate customer service people. The car wash malfunctioned and broke my fixed antenna box (the one that comes on the SUV from the factory). I have reached out multiple times to the local location and corporate customer service. I have the two bids they told me to get to replace it. I am unimpressed. read more

This is a complete scam. Purchased two monthly "unlimited" memberships (which actually limits the number of visits in a certain period time) and used it for a couple of weeks before the place shut down. I have tried going a dozen times since then and they have remained closed. Just in time for pollen season! No one answers when you call and there are no signs indicating they will be reopening, or even attempting to explain why they are closed. Going to dispute the charges and cancel membership. Def won't be going back ever again. It's not even that great and doesn't actually get your car clean. read more

Avoid this car wash at all cost (literally). The wash isn't all that great, the "pre-wash" is just someone spraying a small stream of water on your car, not all of the car, just enough to make you think they're doing something. But the worst thing of all is their subscriptions, once you sign up for one your credit card statement will start being charged ad nauseam and there's really no quick way to contact them! I may have to cancel a credit card that I really like just to get them to stop billing me. Bottom line: poor car washes, incompetent corporate billing and no customer service. BTW, if you read all the reviews you'll notice that virtually all of them that aren't negative are years old, just about every one in the past 2 years is negative. I wish I read them before I signed up. read more

Feeling scammed! I purchased the $45 unlimited car wash and the place always seems closed during the week even on the sunny days. I came on a weekend and they had the majority of the vacuums closed which cause a long line to form for the 4 that were open. I was already annoyed that they stopped giving the "free towel" and went to paper towels. All of this seems intentional to slow service. Why even bother with a monthly service if you cannot afford it!! When my month is up I will be going elsewhere! read more

Take 5 Car Wash - Closed at 3 pm on sunny Monday! - Car Wash Near Me - Decatur, Georgia