Update: After I posted my review, the salon owners personally reached out to me and offered a free color consultation/correction. They got me in the very next day (a Saturday), and Ashley sat down with me and broke down my options in great detail, giving me all of the information I needed to make the best decision for my hair.
Ashley was super knowledgeable, professional, and above all else patient -- especially considering how hesitant I was after my previous experience. She listened to all of my concerns about avoiding over processing and damaging my hair and keeping my ability to eventually return to my natural color open.
Ashley worked with me for more than FOUR hours, carefully bleaching highlights into my hair to tone down the red. She took the dark unnatural red and turned it into a soft, natural red/brown. She also provided me with all of the products I would need to care for my processed hair to make it bounce back from all of the dyeing and bleaching. Although my hair understandably feels a little dry given all the processing in a short timeframe, it does seem that I avoided any major damage.
Suffice to say, Ashley is a total miracle worker! She went above and beyond and my experience with her is deserving of 5 stars -- more than that even.
I truly appreciate all of the efforts Tailored Salon took to address my concerns. They were consummate professionals and worked quickly to make sure I felt good about my hair.
I would still urge some caution when working with the more inexperienced technicians -- just make sure you're asking questions and are confident that they can do the color you're looking for.
Ultimately, mistakes happen. When they do, the best we can do is try to correct them. Tailored Salon did just that, and I am very grateful.
Previous review:
I want to make clear at the outset that the stylist was very sweet and apologetic and tried to rectify the problem. And I am grateful for that. However, I am still left with a hair color that is NOT at all what I asked for, with no solution in sight.
I went into Tailored Salon yesterday for a cut and color. During the consultation, I asked to dye my virgin light brown hair a light auburn brown. I showed a reference picture of a light brown auburn color. I emphasized that I did NOT want to go red and said I wanted a brown with reddish undertones. I explained that my job requires that I keep my hair natural colors.
As the stylist was painting on the color, it started to look very red, almost violet. Nevertheless, she told me not to worry because the end result is never as red or violet as it looks during the process.
When she washed out my hair, I was shocked to see that it was bright red/orange -- far from the natural reddish-brown I had asked for. Not only that, but it was patchy. There were noticeable patches and streaks where you could see the brown peeking through the bright orangey-red, particularly right in the front right side of my hair, right by my face. My roots were even brighter orange than the rest of the hair. In all, my hair was at least three different colors.
When I raised the fact that the orangey color was far from what we had discussed, the stylist went to consult with a different stylist. When she returned, she told me she could do a demi-color toner to try to tone down the orangey red. At this point, I had a lot of questions, including whether the toning process would damage my hair further, whether it would make it harder to correct the color later on, whether my hair would fade back to orange. She was not able to answer my questions, so I asked if it would be possible to speak to the stylist she had consulted. The other stylist gave me a bit more information and assured me that it would not cause any additional damage to do a semi-permanent brown toner over the red as a temporary fix. So I agreed to do it.
Although the brown semi-permanent dye did tone down the bright orange a bit -- at least enough so I could go back to work -- my hair is still far from the color I asked for. It is unmistakably red, significantly darker than I wanted, and in no way, shape, or form a natural shade. Not only that, but I was told the semi-permanent brown toner would wash out in a few weeks (likely faster given the frequency with which I wash my hair), which will leave me fading back to the bright orange base I am now left with.
My hair was healthy, shiny, and long when I entered Tailored Salon yesterday. Now, I'm left with the decision of having to keep a bright, unnatural color, that is a problem for work, or damage my previously healthy hair by trying to strip out the color I didn't ask for. I know it seems silly to feel this way about hair, and I do feel silly for feeling this way about hair, but I am sad and disappointed. I'm giving two stars instead of one is because the stylist was nice and maintained her professionalism. But the salon should have more supervision for newer stylists. read more