I want to update my review from one star to five stars because of the outstanding response and care…read moreI received from Complete Animal Removal. Only hours after my original post on Friday, 9/26, Katy personally called me with detailed updates and immediately arranged for another representative to come out the same day. She also listened to my input and agreed to have the traps set while I was home so I could provide insight on where I had been hearing the noise. The technician, Monty from Complete Animal Removal, arrived promptly and was incredibly kind, patient, and thorough. He worked with me to place the traps in the best possible locations, and I truly appreciated his professionalism and willingness to listen. The entire Complete Animal Removal team went above and beyond with their urgent response, strong communication, and genuine kindness. I was extraordinarily impressed by how quickly new traps were set and how seriously my concern was taken. Whether or not this method ultimately resolves the issue, I sincerely value the effort, patience, and customer support shown. They truly did the best they could on their end, and it deserves recognition. Thank you to Katy, Monty, and the Complete Animal Removal team for turning a frustrating experience into one of the best examples of responsive and compassionate customer service.

I had groundhogs in my yard and did know how to get rid of them…read more I found Complete Animal Removal on Google. The receptionist explained the services to me, and it was exactly what I needed. The next day, I got Jared, the technician who explained everything to me. This company was wonderful! The price was decent.

We reached out to Mark for a raccoon issue in our attic. Horrible service would be an…read moreunderstatement. Mark will not honor the agreed quote. He will not honor your time. Keeps delaying the project. Absolutely unethical, arrogant and difficult person to work with. I do NOT recommend.

Top notch. Like anyone good these guys are busy. But they go above and beyond. Thank you!read more

HIGHLY RECOMMENDED BY MANY. Sought this service out when…read morerealizing we had a raccoon problem in our attic. Called Matt on a Saturday and he came out the next day...Sunday. Said he would be here between 10-12n. CHECK!! He promptly did. Explained his plan. To capture and release. Educated us on these little critters. Works so professionally and diligently to rid immediately. Came out almost every day for 7 days and GONE....problem solved. Amazing!!!! Fat and possibly pregnant raccoons!! He mentioned other current jobs...squirrels, rats, on and on. He is def a man of his word. With our particular issue, he charged $389, cash or check, up front. Then repaired and secured damaged attic vents plus more, for an additional $100. Did a perfect job. You will def want him to close up as he will warranty this for 2 years!!! Matt licensed with the State of Kentucky in his line of work. Trust me and all the outstanding reviews I read on another site....he does the best job at the best price!!!

From the owner: We're a long time nuisance wildlife control business.Our company is based around…read morehonesty,fairness,and most of all family! We offer trapping,animal damage repair,chimney caps,crowns,and closures,snake treatments, insulation replacement,crawl space clean outs,fogging,preventative maintenance,wildlife management,and many more services as well.My son Lucas has been going with me since I had to carry him.Odds are you'll meet him if you hire us and he's not in school at the time.

Two Rat Snakes managed to find their way into my house! Animal Ridders answered the call. Bo, a…read morewell trained and knowledgeable professional, showed up in about an hour. He explained that as a breeding pair, one of the snakes managed to find its way in through a dryer vent hole, and the other one followed. He was able to remove them unharmed, with no problem.

Very very unprofessional business!! Had them come out to take care of a mole problem. Well the…read moremole Problem never got better only worse. When I called to tell them after I had paid them; they informed me of a 30 day guarantee that NOBODY told me about. They came back out to fix problem and DOUBLE CHARGED me FOR THEIR mess-up!! They will NEVER get another dime from me nor a recommendation!! This company is a joke! UPDATE- 2-15-2020 After the owner tried to send me to collections, I appealed as stated previously. I won the appeal & the owner has been a confirmed LIAR!! DO NOT DO BUSINESS HERE. YOU'VE BEEN WARNED!

On the positive, they were upfront about pricing ($300 just to come take a look), and they showed…read moreup the next day. The rest is disappointing. The technician inspected my house for about 15 minutes. He looked up my attic stairs, couldn't see the area that the pests are located, and called it a day. I told him the scratches come mostly at night, so he made the assumption that it must be mice. He didn't actually confirm anything, identified some very obvious entry points, and offered to charge me another $100 to put out some rat poison. Nothing was mitigated. Like many here, I wish I would have seen the reviews prior to hiring them. I think that there is a reason that you can't leave a google review. My suggestion is to call a different pest company as they will come out for an initial inspection for free or a smaller fee...... Wanted to follow up. I called Critter control to voice my concerns . First, I want to say that the customer service was helpful. They understood my concerns and addressed them. They re-sent out an associate to review my house. The employee came out in a timely fashion (and on time), took the time to investigate, and identified some of the issues that I had in my original post. It was nice that they didn't just write me off. I wanted to add to the post because I believe in being complimentary and critical when appropriate. I updated my star rating to reflect my experience. My guess is that this company is more appropriate for larger animals like squirrels, racoons, etc.

TL;DR - Scam company, please avoid. I wish I had seen all these negative reviews before I hired…read morethem. EDIT: Interesting, after nearly a year the owner of the company ("Beau") finally responded when I called out his scam. Yes, I was a customer, invoice attached. I'll reiterate that the company DID NOT complete their job and I never once said the raccoon activity ceased. As explained below in the original review many calls were made, explaining that none of the raccoons were being trapped and asking for someone to relocate the trap. Each time, despite being promised that someone would come out and move the trap, my request was ignored over several months. The trap was taken, not because the raccoon activity stopped but because I asked for a refund, at which they sent someone over to take the trap. To anyone reading this, it will probably be obvious by the many negative reviews (on Yelp, on Google, on the BBB website) that this company should be avoided. 12/30/24 - We hired "Critter Ridder" in Louisville to catch/relocate raccoons that were getting into our attic. A technician immediately came out that evening and set up a trap with bait and a gps camera in the backyard for a fee of $697. He told me if no raccoons were trapped, he would move the trap elsewhere until there was no more activity. As weeks passed, the bait was eaten up but no raccoons were trapped, even though they were still active around our house. 1/31/25 - A month later I called Critter Ridder to let them know the bait was long gone and despite raccoon activity none had been trapped. The rep said someone would come out soon to move the trap and add more bait. A month passed and no one came to deal with the trap as promised. 3/3/25 - I called the office again and politely reiterated that there was no bait and that the trap/camera needed to be moved to an area with more raccoon traffic. I received the same promise, that they would send someone out immediately. Once again, no one showed up. 4/28/25 - Nearly two months had passed and again no one from the company showed up. By now, the trap had been without bait for 5 months and weeds had overtaken it, plus we still had lots of raccoon activity at the front of the house and on a tree in the backyard. I reached out to the office yet again and got the exact same spiel from the same rep. I told her they hadn't kept their side of the bargain (adding bait and moving the trap to a new spot) so I wanted a refund. I explained this with the utmost politeness and respect but she became curt with me and said someone would come by and remove the trap and a manager would be calling me about a refund. I never heard back... 5/6/25 - Someone came by and retrieved the trap at some point, but I NEVER heard from a manager. I called once again. The rep didn't apologize and said they were busy and she'd ask a manager to call me back. I asked if I could speak to someone there in the office, but she said she works remotely and doesn't have physical contact with anyone. Very robotically, she repeated the same thing and said a manager would be calling me soon. Since then, I have sent emails to the company address but have received no response. I also discovered an overwhelmingly negative viewpoint of the company on Yelp. There were multiple negative reviews that explained the exact same thing I was going through: Critter Ridder collected money, set up a trap and was never heard from again. As you'll see in the reviews, the owner of Critter Ridder responded to each of these negative reviews with very belittling responses and in some cases gaslighting the customers. Yet, the man is too cowardly to return a customer's call and explain why he won't issue a refund for reneging on the contract (they never once returned to add bait and move the trap). Last I checked, this company is still in operation and is still taking money from unsuspecting people. The local news station (WAVE 3) even did a report of this scam back in June of 2024, yet they are still operating. I don't expect I'll ever see the money they stole again, but this business needs to be investigated and shut down before it scams more people. Thank you for your time.

Critter Removal (Eric) is a fantastic company who gets the job done! He is very responsive,…read morepolite, and courteous. I'd recommend no other company than Critter Removal after have dealing with other companies in the past.

From the owner: We remove nuisance wildlife from your home or commercial property and put them back where they…read morebelong… in the wild. All the while handling them in a caring and humane manor.

Spoke with the owner Billy regarding my concern of another mole returning to our yard and he…read morepromptly sent Marshall to address the issue the next day. Prompt, efficient and courteous service.

Billy, the owner, called me a fool. After trying to reason…read morewith him on a service call fee of $299. I was informed that this call covered. Roof inspection. Attic inspection. Basement inspection. NONE OF THESE SERVICES WERE COMPLETED !

Terminix sends out rude and unprofessional door to door sales people to flood neighborhoods with…read morehigh pressure sales. I got into a shouting match with the idiot that came by my house who refused to show me the peddler's permit he's required to show by law and lied that he had permission from our HOA president (whose name he somehow knew). Good have the greatest pest control ever, but no way I'd ever buy from them given their deceitful sales practices.

Worst customer service and follow-through ever. The first agent dispatched to treat my home for…read moreinsects cancelled my appointment on a Friday and said he would be in touch with me first thing on Monday. By Monday afternoon, I reached out to him but he never responded. On Wed afternoon, I called the office and they scheduled a different agent for Thursday. That agent was a no-show. I called the office again and they said a manager would call me that afternoon or first thing Friday to sort things out and I never got a call. Terminix has lost a new customer.

They were prompt to come and assess the problem. They…read morecommunicated well and finished well.

Eagerly waiting for service agreement to be up and will never use again for anything EVER! First…read moreoff they tried to bill us before they even came and did any work and we originally agreed on a monthly service to which the informed us that we agreed to bi-monthly service and we never agreed to that, then since we informed them that we would not pay for services that wasn't preformed until the service was done our $60.00 monthly service turns out that it's a $104.00 so because we won't pay them before the did the work our fee went up $40.00 a service, total bill shit in my opinion.

Oh, how much I hate having to need a pest control company but how thankful I am that we found Perks…read moreWorX to help us! The tenant in the duplex I own saw evidence of rodents, and after my husband I couldn't get a handle on it, I sought out an exterminator. Perks WorX responded to my Request a Quote via Yelp, and we were able to schedule a time for them to come out within the following days. Come to find out, we weren't dealing with mice but with Norwegian rats (viking rats!!!!), and the exterminator also pointed us to a raccoon living in the attic (ew!!!). I hate that I know way more about both of these creatures than I did before, but I'm thankful that Perks WorX had such information to impart. Their prices were the best I found, and they were able to get our rat situation (again, ew!) under control, and we have a plan for the raccoon. I was also able to text them questions throughout the process. While I hope I don't have to call an exterminator again when another pest situation arises ... I'm glad I know of a great company to reach out to.

I had this company come out to my house several times. At some point, they stole my two solar…read morecontrolled animal deterrent for my garden. I know it was this company cause it's the only company that had full access to my home.