Do not waste your money, and do not put your trust in this company!!!!
I'd give it zero stars if I could! This company is incredibly untrustworthy. They didn't show up the first time I scheduled a service. I called back and rescheduled it. The guy who was expected to arrive between 10 a.m. and 12 p.m. arrived at 1:30 p.m., saying that he had to come all the way because this is not his region and he's covering for someone else! They were scheduled to show up for the second round of service the following month, but no call, no show!
I contacted them, and they said someone came to your house and did your service "outside of my home," which was a lie because they did not! I requested a meeting with the management, and it took them four days for the manager to call me back and figure out what was wrong! I even checked our cameras.
A manager called Bobby apologized for the several mistakes made with me and my account. He apologized for the initial no-show as well as the second sloppy treatment. He apologizes for his employee lying about coming up at my place, and he's scheduled me another service so the guy can complete his half-assed job! He apologized for not properly setting up my account to receive notifications or text messages.
I received a text notification a week before my service, and I received a text notification the day of my service that they would be in my house between 2 and 4, and guess what, they did not show!!!!
Finally, I received a text notification weekend before my service and another text message the day of my service indicating they would be in my house between 2 and 4 p.m., and guess what??? They did not show up!!!!! I even called them at 3:40 Om asking if they would show up, and the front desk lady said ETA is between 3:45 and 4:00
I called the office again and left a message for the manager to return my call. I requested that they cancel my contract and get me a full refund, but I have yet to hear anything from them.
It's incredible how untrustworthy this company is. I have never done business with a company that is as unethical and disorganized as Orkin is. read more