Excellence in lodging! Best Western Premier in Pasco is an…read moreabsolutely wonderful Hotel. This review is long overdue. Our family & extended family have been staying here since 2006. At check out this am, we were commenting on how each stay feels every bit as nice and welcoming as the previous. Over the course of 20 years, never the slightest poor experience. The folks at the front desk are always happy to help and make your stay extra nice. They feel more like friends than nice clerks' just doing their job. If you are considering a booking here- you will not regret it. They offer a terrific breakfast selection, including a fresh, hot omelet or s scramble if preferred. Lucky you to have this local lodging option!

This hotel is one of the best I've stayed at. From the rooms, to the great breakfast, but more…read moreimportantly, the front desk staff. I stayed here numerous times during a two month assignment up to the tri-cities. Each time I walked through the door, they would greet me by name, offer a snack or water and quickly check me in with a smile. The rooms were super clean and very comfortable, everything worked like it should and the entire place was clean. Already looking forward to going back next summer and staying here again!!

One of the nicest Marriotts I've been to. Clean, modern, friendly staff. Bar and restaurant…read moreattached and good rooms. Fairly close to food and shopping. Great for the area

Modern clean hotel with great amenities. My double Queen bed room was big, clean, comfy, equipped…read morewith mini fridge, microwave, coffee pot, smart TV with Netflix, Prime & more. Large bathroom with shower and tub. Everything functioned great. Large indoor pool was clean, I was surprised it wasn't heated (late October). Fitness Center was huge with so much clean modern equipment. Staff Jose & Nancy were friendly, professional & helpful.

Slept great & love their free breakfast buffet! The bed was comfy and pillows were squishy soft,…read morejust the way I like it! The room was clean & the bathroom has a larger counter size than other hotels, which makes getting ready easier. The bathroom has a nightlight--so awesome! Who wants to feel their way to use the toilet in the middle of the night? The kids had a great time swimming in their indoor pool & hot tub, we liked the gym here and the best part: walking distance to/from our destination! It's a short 5 minute walk to the convention center (TRAC event) where they hosted the State Championship for Elementary Chess competition. The staff at this hotel was top notch! Everyone was kind, professional, and very customer service friendly. With nearly 2,000 elementary kids traveling for this event, the staff here were patient with kids and families as this hotel was at capacity during our weekend stay. They sell bottles of wine for $10 and microwave meals like Mac & cheese for $5, which the kids were fine with, and ice cream sandwiches/bars for $2, we learned from our friends/team mates traveling with us about the super-long-lines & wait times at the local restaurants (due to our event), and decided to dine-in for a fraction of the cost/time and enjoyed the east-side-sunshine we Western Washington folks never see, while the kids played. There's local dining within walking distance, but with large events going on, it seemed the locals here in Pasco weren't staffed ready to accommodate. If you've read my reviews of hotels I'm kind of a clean freak about having toilets accessible near the swimming pool (who wants to swim with kids peeing in a pool?) and this hotel does it right: there's a restroom with a shower INSIDE the pool area!!! Love it! There's another hotel closer in proximity to the TRAC convention center, but based on our experience, I'd stay here again if I was in the area. Super quiet, huge breakfast, comfy beds, big bathroom size, great staff. Huge shout out to front staff Ken! He made the stay super enjoyable AND hooked up this momma with the chocolate cherries I was craving! He's the best!

Very nice hotel with very helpful and pleasant staff but they play Fox News on the TV in the…read morebreakfast room.

This was in the drafts. Loved staying here. Food portions were a bit small for the priceread more

I was pleased with our latest visit. The new ownership has appeared to worked out some of the…read moreissues during the transition. We were greeted promptly upon arrival. Check in was smooth. The lounge had great service and excellent cocktails. The only downside to our visit, the beds need replaced. Literally rolled into the middle of the mattress and couldn't get comfortable. Unfortunately, my back is suffering the next day. We didn't order room service. So I can't comment on that.

Fast, friendly service at check in. Motorcycle parking right in front made for easy unload and…read morebring luggage in. Very clean room and bathroom, large room. Great area with couple nice restaurants within half block walk. Safe area, nice views.

The pictures look good when I book it .Nice view but other than that no . Gym wasn't working they…read morewere remodeling. Customer service in the morning wasn't all that . Lots of insects at night . House keeping people talking loud in Spanish and banging their carts in hallways

Great location. Fantastic breakfast. Very helpful front desk. Very clean hotel. Great location on…read morepark and river. Quiet. Clean

This place is amazing. Super clean. Staff remember your name and go above and beyond. Their…read morebreakfast is delicious. I highly recommend. No better place to stay in the Tri-Cities.

3.5 * We're here all…read moreweek (checked in on a sunday night, its monday). I find it easy to update as I go- The main lobby is nice and wide. Good AC. Only one worker. Check in was easy. The map and numbering system is confusing. But we made it to room 3230. Ice machine closest to us is broken. Got in the room and its HOT. Took a good 3 by t hours to cool down. I would call ahead to see if they can turn the AC on in your room ( its june). While unloading our keys got deactivated.. had to go back to the front desk and get it fixed. He said they get deactivated easily with other cards and phones. We're also asked for a rolling bed, security has go go get it but they said theyre all out. Hopefully will get one tonight. The room is decent.

I stayed at this hotel for the weekend with my two children. During our stay, someone tried to open…read moreour room door, which made us feel very unsafe. I called the front desk, and they moved us to another room. I truly appreciate the employee who helped us with that. Because we had to move rooms late at night, I accidentally left my toddler's pillow behind. I noticed the next morning and immediately called the front desk. I was told they would look into it and contact me, but Saturday passed with no update. I called again Sunday, checked out Monday, and still received no answer. Even after flying home to California, I called again Tuesday and was told there was still no update. When I asked to speak with the manager, her response was, "All this drama for a pillow." That response was completely inappropriate and unprofessional. The point is not how much the pillow cost, it belongs to my toddler and has sentimental value to us. Whether it cost one dollar or much more is irrelevant. After already feeling unsafe and repeatedly following up, I expected basic concern and respectful customer service from management. The way this situation was handled was unacceptable and left me very disappointed

From the jump, this place was awesome!…read more We were in town for my niece's 15, and we needed a place to stay. My step sister used to work for them, so she got us a room there. We arrived on Thursday morning around 10am, and the room was ready to go! They told us the rules, the pool information, and the breakfast schedule, gave us 2 keys and off we go! We opted out of the room service, but they ALWAYS made sure we had enough towels. Which was amazing! The pool was a perfect temperature, and we had it all to ourselves for a little under an hour! Which was great! The breakfast, isn't anything to write home about, but it was filling and proportionate...The pancake make is a trip! lol! They had Darigold Chocolate milk! My favorite from when I was in elementary school! lol! Overall it was a great experience, and everything was awesome! Thank you Holiday Inn Express! You guys are amazing! 10 stars!

This place was perfect! We're traveling cross country and needed to rest. We booked a King bed room…read moreand the room was awesome. It had a kitchenette and couch we could relax without mussing our bed. The staff were friendly, the hotel was very clean. This facility was up to date and decorated nicely.

Staff member, Page, was professional, helpful and a delight to interact with. Hotel was clean -…read moreexcept for some stains on my room carpet as it is a pet-friendly hotel. I also noticed, by chance, at the end of my 5-day stay, that my toilet bowl was not clean under the rim. It may have been hard water stains . . . I'm not sure. It was not a pleasant sight. (A supervisor needs to check after the rooms are cleaned.) That said, the bed and bedding was clean and comfortable and I rested well. I would definitely stay here again but would make sure there were no unpleasant stains in my room. The main draw for me would be mostly because of staff like Page. Brandi and Odalys were attentive staff, also.

I was pleasantly surprised at the high quality of this hotel, and I travel all over the world. From…read moresmall details like the sandalwood lotion which is gently scented, to the real butter at breakfast, everything was just at a higher level than your competitor hotels. Thank you so much for the real eggs, the Lipton tea, the hazelnut coffee creamer, the spacious shower, the SUPER COMFY beds and all the other details that made my stay ELEVATED. The hotel was quiet, clean, the front desk friendly and funny and gave great recommendations for dinners. We will be back! A+ and five stars!

I have stayed at this hotel three times as I go back-and-forth between California and Montana each…read morespring and fall. I travel with my dogs and need an option that is on and off the freeway quickly but close to an outdoor dining option. This hotel meets all the criteria and in addition the breakfast is fantastic, the rooms are very clean and the staff is great. Additionally, the hotel is dog friendly and very close to a great park where we walk the dogs after a long day in the car. The few restaurants nearby have a small outdoor patio so it works, even though the food isn't outstanding, it works since we are just passing through for one night. We will continue to use this as our stop over for the travel between states!

Now they charge several times what you would pay for a Tesla charger a short distance away…read more Don't go to this location and expect to use their EV charger as part of the service. We go to the TriCities once a month. Not at this Hampton Inn.