This is the ONLY clock shop I will let service my grandfather cuckoo clock purchased in Germany!…read moreFun shop to browse, also.

First, take a look at the attached image of their customer reviews. Notice a common theme: "cheap"…read moreand "quick." "Expertise" is also hinted. Therefore, imagine my understandable great dismay and dissatisfaction when I brought in a common Casio PRO TREK to have its rechargeable battery replaced. The initial associate whom I'd handed the watch and described the issues (battery not holding a charge; ABC features causing recovery mode; no beeps; etc.) to was a moron. He cluelessly inspected the watch with a puzzled look and repeatedly asked about it features and the problems, then suggesting that I should leave it overnight. My fair interrogative inquiry to the idiot: "There've been many other customers coming in here for the same thing. Why are you acting like you've never done this before!?" That was when another employee (boss or manager?) came over with an attitude. However, this one did show proper knowledge and promptly, correctly diagnosed that my Casio should get a new battery installed, BUT would cost 75 fucking dollars(!) and take a few hours. Again, "read the numerous reviews" as I suggested to the second individual, who faslely argued the rechargeable battery for my watch cost more, while also stupidly implying that in all the years the shop had been operating--with many customers visiting--no one had ever brought in a watch with a rechargeable battery. So, having enough of the bullshit from the two dumbasses, I curtly left. Subsequently, I ordered a $15 rechargeable battery online, watched a 5-minute video, and proceeded to replace the battery and reset the watch myself. No pointless, useless watch repair shop necessary.

I had an incredible experience at this place and I'm definitely going back. I had an older TAG that…read morewas in pretty bad shape and needed some TLC. This was the best place I could have taken it to. I highly recommend this place to anyone who's looking for a great watch repair. The guy who worked on my TAG was super cool and very chill. Come check them out! Work speaks for itself

This was my first time visiting this shop. I needed the hour hand on a vintage Hamilton Diamond…read moreDial watch adjusted because it wasn't set correctly. The owner took a look, sat down, and fixed it right on the spot. When I asked how much I owed him, he said there was no charge. I was surprised and honestly a bit shocked... very few people would do something like that these days. I'll definitely be back, and I'll gladly refer others to him. I'd give him 10 stars if I could. Tom A satisfied customer

Every time I return here, I receive the same level of high-quality, personable, service, oriented,…read moreservice, and advice. Really great people who have been at this almost as long as I've been alive. They are Casio enthusiast and often have cool vintage. Casio watches. In addition to the expected offerings of modern Casio watches. Awesome! Their new location (moved) is in Millcreek in Ivy Place.

Tunes of watch bands! They know their watches! Have batteries as well. My go to for all my watch…read morerepairs.

Chris Howard, of Fankhauser | Howard Jewelry, was a friend until he refused to communicate with me…read moreabout two watches that I left in his care. In February 2025, Chris and I agreed agreed that he would repair and attempt to sell on consignment two Rolex watches that belong to my wife. Since then, all attempts (texts, phone, email) to contact him regarding the watches and their status have gone unacknowledged. Fankhauser | Howard Jewelry will be served with a certified demand letter next week. If that is ignored, I will proceed with other legal remedies. If you do leave your jewelry with him, photographically document your items first (serial numbers, any insurance information); set the terms and scope of service in writing; retain your claim receipts. Best of luck to you. If you read this Chris, just know that I regret any trust I placed in you or your ethics.

Although they couldn't help with one of my requests, they tried very hard to accomplish it. The…read moreother one was a battery replacement which they did while still working on their longer term projects. No waiting; no leaving my watch.

I needed to have a diamond reset on an engagement ring. They did a great job. Looks like new! Made…read moresure to have it done by the day I requested. Very friendly staff making it an overall very pleasant experience.

Slow repairs and appraisal times. Staff is kind, but doesn't make sure to meet time frames etc…read moreNot impressed

If Dale would do what he says he will do like fix my watch correctly it still doesn't keep accurate…read moretime in his shop almost a year I for one I'm not happy I will never do business with him again

I've been there a few times and they've done great work, however I just went there right now which…read moreis Saturday July 11th 2026 at 10:30 am. They should be open, they're not. I came from Herriman which is a 30 minute drive. Not happy at all. Don't have hours of operation and not abide by them.

My review stated that a poor repair was done. Unfortunately my memory of dropping off the earrings,…read morewas 'can this be fixed', the answer was yes. I opted not to have repairs done on some other items, because I wanted to see how well, these earrings would be fixed. The hinge was missing, so why wouldn't a new one be put on? The time it took was partially due to waiting for parts. I understand that and wouldn't have cared if the work done fixed the issue. Another note, the hinge failed and I lost that earring. These were from my mother who passed away.

We found your store on Yelp! My husband brought his wedding band to be resized. He had to have it…read morecut off his finger cause he broke his finger when he fell in the garden last summer. You did a beautiful job fitting the ring and matching the gold pattern. I have a list of items to repair so I'll bring them in for you to see what you can do. Thanks!

Visited last week for a battery replacement. The worker estimated 20 minutes, so I walked around…read morethe mall and returned to find my $150 watch in pieces! I asked the worker what happened and heard, "It was already like this." It most certainly was not in pieces when I handed it to them. An older gentleman worker seemed flustered with the situation and said, "There will be no charge today." So, I don't have to pay for having my watch broken? The gentleman then asked me to return the next day to pick it up. When I returned the next day the watch had been pieced together the best they could and it was obviously not working. I asked if they could at least fix what they broke and heard, "No, we can't fix it. It's not even an expensive watch." I was handed my broken watch and the gentleman simply shrugged. I was offered no restitution or compensation. I would highly recommend NOT patronizing this business.

I don't typically ever leave reviews but this place is the worst business l've ever encountered. I…read moretook my silver necklace to get a simple repaired back somewhere in September of 2023. Then a week later I get an unexpected call that he has lost it, but will let me know if he finds it. Fast forwards 5 months he still hasn't found it and offers to buy a replacement which I was out of town for a month so l wasn't able to meet with him. Fast forwards another 1 month I finally get a call that they have found it. It's February 20th of 2024 When I get there, the first thing I was greeted with " you got the money"? I simply told him wow, you expect me to pay after 7 months! He like yeah it fixed isn't it. he showed me the replacement necklace he got me which was the cheapest necklace ever, it felt like straight plastic and wasn't even remotely close to the necklace that I took to be fixed. I told him there's no way I was gonna pay him after 7 months btw it was only $45. And once I told him that he tried to make me also pay for the replacement. I wish I got a picture because it was not anything close to the one that he lost. Since I wasn't willing to pay, he just simply cut the peace that he replaced and handed it to me and said this is the finished. So basically after 7 months I got a necklace that wasn't even fixed. The part that made me mad as I was patient and was really calm about the situation. Would definitely will never go back and wouldn't recommend it to anyone.

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?