Place has great reviews and I want to believe their tacos live up to them but frankly I'm writing this while I wait for my order. Allow me to explain.
I was in search of a late night snack and didn't want anything too heavy. Tacos came to mind as a good option. Looking at reviews I came across Tacos R Us. On their menu board they have different order options ranging from: Quesabirrias, Fluor Quesadilla, Taquito Tronardor, Ramen & Fries. Under that they have a make-shift menu of: tacos, quesadillas, burritos, & Torta. Keep in mind the "Quesabarillas" is an order of 3 tacos whereas the "Tacos" order are seemingly 1 single taco for $2. The latter fit my appetite & budget so I requested an order of "2 shrimp tacos", "1 beef taco" & "1 chicken taco". After each order the cashier asked if I want an "order". It threw me off why he was asking that so I continued to clarify, "Yes, an order of 2 shrimp tacos, 1 beef & 1 chicken". He says ok & proceeds to ring up my order. He asks if I need a receipt and I said no. After about 5 mins I decide to check my account to see what the total came out to and saw $56.02. At this point I'm confused thinking maybe there was some other auto-charge from online or something cause it's a new debit card & I just activated it that afternoon. I decide to call my bank to clarify. After being on hold with my bank for about 10 mins I decide to just ask the cashier what the total of my order was and he showed me a receipt of $56.02. I told him I'm confused, the tacos are $2 on the menu & that's what I was ordering. He references he asked whether I wanted an "order" or not. And I said yes, I ordered "tacos". I didn't order the "Quesabarillas" so I'm confused at what he's getting at. He ultimately apologizes and speaks to the chef so I'm thinking he's correcting the order. 10 mins later he hands me an order that is clearly way more than my 4 taco order. I tell him "huh? I'm confused. I clarified what I meant before you handed me my food so why are you giving me this order. He continues apologizing insinuating he can't do anything about it. I tell him that's unacceptable. A mistake was made & I pointed it out to you in advance of the order being ready so what do you mean? He then offers to refund me $20. I explain to him I can't accept that because I came here with a budget and the excess food would go to waste. He continued apologizing. I remained adamant that I wanted my refund and actual order. He continues saying he can only give back $30. Mind you he said $20 before but clearly there's a slight language barrier so I'm giving him benefit of the doubt but I still stand my ground. Eventually he ask if I want my money back to which I said Yes because I didn't budget to spend nearly $60 to enjoy food truck tacos. I can tell he's frustrated but I honestly felt it was in my right to get my money back, especially if I'm unwilling to take the food. He eventually gives me $50 back to which I ask why only $50. He says taxes and I tell him I didn't take the order so I should be refunded that too. He says it's $4 to which I tell him no, it's $6.02 & show him my bank app. He tries to hassle me on that as well... Ultimately he offers me a shrimp taco to compensate the taxes. Wasn't really happy about that but I was tired of going back & forth and had been standing for my food for about 30 mins or more now so I just agreed.
I close my review by saying, please be mindful of clarifying your order here. Likewise, from now on I intend to ask for a receipt to avoid these circumstances. I didn't expect to write such a lengthy review or a review at all tonight but I want to caution other customers & even the truck owner to have his cashiers be more careful. I consider myself a calm & tempered person. Someone else may take a situation like this to another level as opposed to trying to rationalize & come to a sensible solution. Also, perhaps there should be clarification between "meals" & "entrees". Asking a customer "an order?" to suggest the meal option doesn't clarify anything. "An order" can range from a meal to an entree & just about anything else. So using the phrase in attempt to clarify whether they are ordering a single taco or the Quesabarillas meal serves no help. Maybe I'll update my review once I try the shrimp taco but that whole experience kind of soured my taste a bit. read more