It was pretty crowded so it took a while to get help but once they got to me they answered all my…read morequestions for me and helped me find a few things i didn't even know I wanted, great store with a lot of gear and accessories for all kinds of riders!

I am no longer getting motorcycle gear from this cycle gear or the one in Auburn. I will shop…read moreelsewhere. I would suggest you do the same. I do not like rating businesses badly. But most experiences I have had with Cycle Gear have been weird/awkward or just outright bad. I want to make it clear that I actually kind of like most of the employees at this location and the one in Auburn as people. But the fact is that they do not stand behind their product and are not knowledgeable enough to help you when you have an issue with one of their products. When I bought the motorcycle pictured in my Yelp profile picture I was a new, ignorant rider. Thankfully I haven't crashed it yet. My first experience with this Cycle Gear went as follows: I had just bought my bike and got signed up for the Permit level testing. I came in already decided on the helmet I wanted, the Bell Broozer. It looks nice and has the basic DOT cert and is ECE certified, and was cheaper than a lot of others. I was intending to upgrade after I finished my parking lot testing, which I did. When I brought the helmet up to the counter to pay for it, happy, a stupid grin on my face because I was so excited to ace my test, a female worker asked me what seemed like an innocuous question. She said "Oh are you planning to be a daily rider"? I replied yes, my bike is going to be my main form of transport. She then told me straight up that I don't want the helmet because it is going to be loud, and that I'd essentially be stupid if I got this helmet for daily riding. She, without even asking if I'd want a rec, put a like 600 dollar helmet on the counter and said this is what I actually want. I replied that this is only going to be for my testing, and that I'd upgrade in the future, and that I am a grown man, I don't need other people to offer me unsolicited pointers to me on the gear or bike or whatever I decide to buy for myself. She then acted like I was the rude one. I paid for the helmet and walked out. Weirded me out. It was just unprofessional. After I passed my permit level testing I came in to buy some gear. Jackets, boots, riding pants, etc. I already knew what exactly I wanted. One of the male workers literally tailed me the whole time, asking me every five minutes if I'm good and if I need any rec on what to get. I said no every time, that I already knew what I wanted. I ended up spending about 500 bones on gear that day. Here is the huge kicker. For Christmas my girlfriend's mom got me a cycle gear gift card to try to support me on a bike. So cool! I knew I wanted some bar end mirrors so I came in. I was really ignorant about mirror installation and quality so I asked the worker to rec the best pair of bar end mirrors they have. He sold me some Speedmetal bar end mirrors. I paid about 30 or 40 dollars after the gift card was used up. Now on this bike there is a weight on the inside of the handlebars that you need to get out. I came in a few times to ask for pointers or the best way to get the weights out. These times are the only times I had a nice, chill experience in the store. The guys came out a few times, gave me some pointers. My girlfriend and I ended up getting the weights out cleanly thanks to their pointers. These days where they helped me is the only reason this review is a 2 star as opposed to a 1 star. Also when they helped me pick out a quadlock. I pop the mirrors in (no instructions btw), eventually got them torqued up well, and everything. When I'm on the highway I notice that no matter how I install the mirrors, they always fold in and vibrate at highway speeds. I looked up the mirrors on their website to see if anyone else is having issues with this. Here is an example: "These mirrors look great... however, these mirrors require frequent readjustment following... high speed, which requires me to take my eyes off of the road way too often." I'd post more but I don't want to hit the character limit. I went to go return them at the Auburn location since I was in the area already. The manager tries to install them and it seems he gets them on good. He ensures me that I don't need to refund the product. I trust his work and take my bike on the highway home. I should have trusted myself instead. The mirror pops off as I exit the highway, hits the ground and breaks. Oh my God. Now I have to search for it, run into the street and scoop it up. I call the Tac location and say that one of the employees at the Auburn CG installed these mirrors and they popped off on the highway and I need to exchange them. Says bring them in but and I quote "no promises". No promises to exchange out the product on my bike I must have to be legal that an employee installed? Insane. The replacement was incorrectly machined for the ball bearing. Had to get another replacement. Still had the same issues. Today I go over a bump at 5-10mph and the stem breaks. I'm just done. I will attach pictures w more detail. Hitting char limit.

Worst repair job ever. I would allow this repair shop to My Triumph didn't run $120 later it still…read moredidn't run when I picked it up. I took it to Bates technical college where they did a diagnostic where they found the started relay non-functional and the gear that spins the engine was stuck. The instructor explained to me that a reasonable good mechanic should have been able to diagnose problems, relay and gear and made repairs for $1000.

I would give this place negative stars these guys have had my bike for two whole months to replace…read moreone task that should have taken them 2 hours max to fix but instead they been giving me the run around and fixing the clutch on my dirt bike, the communication sucks from them, no drive or commitment to getting your stuff done correctly or on time I highly recommend going somewhere else shiiiittttt anywhere else but here.... btw I still don't have my bike so that should tell you something and I gotta keep calling them about it and they give the run around im pissed off!! they have had my bike the whole last part of the summer while they kept saying they would be done next week and that week still hasnt came yet!

Just had my Vespa serviced at South Sound and again had great service. Jason got my Primavera…read morerunning perfect and Mark is always enjoyable to talk to. These guys know Vespas and are not a motorcycle dealer ALSO carrying scooters. I live up in Newcastle but travel to Tacoma because of the confidence I have in this shop and the people!

Best company I've ever dealt with. I have had seven Vespas starting in 1960 until 2024 when I…read morepurchased a Piaggio MP3 from Mark and Jason. Love these guys.

What a great customer service experience!! Keith in service was very friendly and eager to be of…read moreservice!! Refreshing actually Thanks guys !

Friendly staff. Answered all the questions I had and were happy to give me details about all the…read morebikes I looked at even though they knew I wasn't intent on buying at that time.

Had to get my carburetor cleaned out on my suzuki boulevard. Junior did an excellent job! The bike…read moreis running great. He is very knowledgeable and fixed some other issues it had too! He said it would be two weeks til I would get my bike back and he finished in one week. Most importantly is he is an honest mechanic! Very trustworthy and well worth your money!

From the owner: Holeshot Motorsports specializes in repairs and service for any Powersport. Engine rebuilds top…read moreends fork seals brakes oil changes clutches tires electrical chains pump drives personal watercraft atv side by side dirt bike street bikes sales coming soon

They did a great job replacing my tires with a fast turnaround time, and also helped me to remove…read moremy sprocket which I had forgotten to taken off before dropping off the wheels. I appreciate the friendly and professional staff as well which made the whole process smooth and fast, especially as it's been hard to find other local motorcycle shops who would change tires. Thank you!

Customer service was on point. They have a pretty good selection of all things motorcycle related…read more They are open 7 days a week which is a bit unusual for a motorcycle shop. The prices were in line with what I've seen at other places and they had a good amount of clearance items too.

After calling about 12 different shops on a Friday afternoon, I finally reached Moto Shop around…read more1:00 PM in a last-ditch effort to get a new tire mounted before heading out on the WA BDR. They were the only ones willing to fit me in on such short notice--and not only that, the owner personally handled the work so the rest of the team could stay focused on their repairs. The shop itself is clean and well-organized, with fair pricing and top-notch customer service. I even grabbed a t-shirt and some visor spray while I was there. All in all, I left a very happy customer!

I visited Drew's shop again after 2 years. The first time, I had purchased an FZ6 fairing from him…read more He was very friendly and helpful back then. On my recent visit, I was impressed by how much the shop has grown. You can tell how passionate Drew is about motorcycles, and it really shows in his shop. This time, I was looking for a stay 1 bracket for my bike. Drew went out of his way to help me. He even provided me with the part number, which most dealerships or shops typically won't share. If you have any motorcycle-related questions or needs, I highly recommend stopping by Drew's shop. He's knowledgeable, helpful, and down-to-earth, exactly the kind of person you want to work with.

Was a taken here by some close friends and would recommend to any one!! I purchased a new jacket,…read moregloves, boots, and vest for $210 best deal ever!! Will definitely be back!!

Prices are amazing and the inventory changes just enough to want to go see what might have come in…read more I found a brand new diecast Harley Davidson that looked exactly like my bike I bought for way way below MSRP and gave it to my grandson. He loves having a bike just like Papa's

Over the last two+ years, the staff at Lynnwood Cycle Gear have been exceptional in their customer…read moreservice, knowledge and willingness to help me find what I need to ride. As a year-round rider, with daily 40+ mile commutes, regular weekend excursions, and week-long adventure rides in the Cascades and beyond, Cycle Gear Lynnwood is my go-to shop for in person gear advice and purchases. Employees that work here are great! Always friendly, make me feel like "the customer is always right", and are well informed of company promo sales and return policies. Thank you Andrew and everyone that has helped me over the years!! Bought first set of riding gear here in 2020 - I was a bit overwhelmed with so many brands and styles to choose from. The young lady that helped me out was a fellow rider who knew from experience what types of gear would suit my riding the best (wish I remembered her name). I tried on many helmets and there are tons of options to choose from to fit any budget. If they don't have it on the shelf, the online options are great and were received quickly, with free shipping to the store. Overall, Cycle Gear's return policy has been fantastic. Had an issue with Hotwired heated gloves twice - with the brand's warranty, the shop replaced them both times without question. This has saved me all the aggravation of having to go to the manufacturer to try to replace them. Every time I've called the store, someone answers and takes time to answer my questions, give me options and resolve issues without having to "come in and we'll see what we can do". Thank you Cycle Gear Lynnwood for making in-store and online transactions simple and efficient.

My experience was not the greatest with these guys. There website implied they could change any…read moreflat tire. However, as soon as I walked in the store a guys just shook his head before I could even say anything. It's very odd for them to treat e-bike riders this way, especially as I assume my son will continue to want to ride even on to his adulthood, which would make him a prime candidate to be their target audience. The shaking of the head and the way I was spoke to, makes it so we will not ever be back. If they really want to take advantage of their future clientele, they should at least offer suggestions on where to get help with e-bikes. That did not happen at all!

This is an update to the review that I left about 2 months ago. I was contacted by someone claiming…read moreto be the manager of the location named Jason. In this contact which I have attached screenshots below He has claimed that I was"touched by an uncle" and "use drugs daily" as well as being rude and saying other disgusting things, because he did not like my review. As a result those messages have been reported to yelp and to their corporate office. Further more he has left a 5 star review for himself and his store praising his work ethic. Please be aware this is not the kind of service a customer should receive alespecially after their car being damaged due to break in in their parking lot.

I called in to see if they had a Toyota oil filter wrench which other auto stores did not have it…read more I spoke to a very pleasant gentleman on the phone to see if the tool was in stock. He confirmed they did and gave me the price and quantity available. My wife and I drove to the store to get the wrench. As we were looking at the wrenches the same gentleman o. The phone can to us and ask if we were the once who called in. We said yes and he said he had once waiting at the counter. Kudos to Autozone and the Gentleman who helped us! On a side note. If you are looking for pads and rotors for a 2013 Toyota RAV4 LTD AWD DO NOT GO TO AUTOZONE! The wrong part is listed in the national database and no one ever fixed it.