Great customer service at this location. They go above and beyond to help fix any issues you may…read morehave. The Auburn location is terrible and I'll now start going the extra 20 miles to Tacoma to get good service and a friendly smile.

It was pretty crowded so it took a while to get help but once they got to me they answered all my…read morequestions for me and helped me find a few things i didn't even know I wanted, great store with a lot of gear and accessories for all kinds of riders!

Worst repair job ever. I would allow this repair shop to My Triumph didn't run $120 later it still…read moredidn't run when I picked it up. I took it to Bates technical college where they did a diagnostic where they found the started relay non-functional and the gear that spins the engine was stuck. The instructor explained to me that a reasonable good mechanic should have been able to diagnose problems, relay and gear and made repairs for $1000.

I would give this place negative stars these guys have had my bike for two whole months to replace…read moreone task that should have taken them 2 hours max to fix but instead they been giving me the run around and fixing the clutch on my dirt bike, the communication sucks from them, no drive or commitment to getting your stuff done correctly or on time I highly recommend going somewhere else shiiiittttt anywhere else but here.... btw I still don't have my bike so that should tell you something and I gotta keep calling them about it and they give the run around im pissed off!! they have had my bike the whole last part of the summer while they kept saying they would be done next week and that week still hasnt came yet!

Just had my Vespa serviced at South Sound and again had great service. Jason got my Primavera…read morerunning perfect and Mark is always enjoyable to talk to. These guys know Vespas and are not a motorcycle dealer ALSO carrying scooters. I live up in Newcastle but travel to Tacoma because of the confidence I have in this shop and the people!

Best company I've ever dealt with. I have had seven Vespas starting in 1960 until 2024 when I…read morepurchased a Piaggio MP3 from Mark and Jason. Love these guys.

What a great customer service experience!! Keith in service was very friendly and eager to be of…read moreservice!! Refreshing actually Thanks guys !

Friendly staff. Answered all the questions I had and were happy to give me details about all the…read morebikes I looked at even though they knew I wasn't intent on buying at that time.

They did a great job replacing my tires with a fast turnaround time, and also helped me to remove…read moremy sprocket which I had forgotten to taken off before dropping off the wheels. I appreciate the friendly and professional staff as well which made the whole process smooth and fast, especially as it's been hard to find other local motorcycle shops who would change tires. Thank you!

Customer service was on point. They have a pretty good selection of all things motorcycle related…read more They are open 7 days a week which is a bit unusual for a motorcycle shop. The prices were in line with what I've seen at other places and they had a good amount of clearance items too.

They do great work at reasonable prices. They helped me get valve shims for my 9th gen zx6r…read moreadjusted at a fair price couldn't be more satisfied. Would recommend them for maintenance that you may not be comfortable doing.

After calling about 12 different shops on a Friday afternoon, I finally reached Moto Shop around…read more1:00 PM in a last-ditch effort to get a new tire mounted before heading out on the WA BDR. They were the only ones willing to fit me in on such short notice--and not only that, the owner personally handled the work so the rest of the team could stay focused on their repairs. The shop itself is clean and well-organized, with fair pricing and top-notch customer service. I even grabbed a t-shirt and some visor spray while I was there. All in all, I left a very happy customer!

Prices are amazing and the inventory changes just enough to want to go see what might have come in…read more I found a brand new diecast Harley Davidson that looked exactly like my bike I bought for way way below MSRP and gave it to my grandson. He loves having a bike just like Papa's

Was a taken here by some close friends and would recommend to any one!! I purchased a new jacket,…read moregloves, boots, and vest for $210 best deal ever!! Will definitely be back!!

Over the last two+ years, the staff at Lynnwood Cycle Gear have been exceptional in their customer…read moreservice, knowledge and willingness to help me find what I need to ride. As a year-round rider, with daily 40+ mile commutes, regular weekend excursions, and week-long adventure rides in the Cascades and beyond, Cycle Gear Lynnwood is my go-to shop for in person gear advice and purchases. Employees that work here are great! Always friendly, make me feel like "the customer is always right", and are well informed of company promo sales and return policies. Thank you Andrew and everyone that has helped me over the years!! Bought first set of riding gear here in 2020 - I was a bit overwhelmed with so many brands and styles to choose from. The young lady that helped me out was a fellow rider who knew from experience what types of gear would suit my riding the best (wish I remembered her name). I tried on many helmets and there are tons of options to choose from to fit any budget. If they don't have it on the shelf, the online options are great and were received quickly, with free shipping to the store. Overall, Cycle Gear's return policy has been fantastic. Had an issue with Hotwired heated gloves twice - with the brand's warranty, the shop replaced them both times without question. This has saved me all the aggravation of having to go to the manufacturer to try to replace them. Every time I've called the store, someone answers and takes time to answer my questions, give me options and resolve issues without having to "come in and we'll see what we can do". Thank you Cycle Gear Lynnwood for making in-store and online transactions simple and efficient.

My experience was not the greatest with these guys. There website implied they could change any…read moreflat tire. However, as soon as I walked in the store a guys just shook his head before I could even say anything. It's very odd for them to treat e-bike riders this way, especially as I assume my son will continue to want to ride even on to his adulthood, which would make him a prime candidate to be their target audience. The shaking of the head and the way I was spoke to, makes it so we will not ever be back. If they really want to take advantage of their future clientele, they should at least offer suggestions on where to get help with e-bikes. That did not happen at all!

I called in to see if they had a Toyota oil filter wrench which other auto stores did not have it…read more I spoke to a very pleasant gentleman on the phone to see if the tool was in stock. He confirmed they did and gave me the price and quantity available. My wife and I drove to the store to get the wrench. As we were looking at the wrenches the same gentleman o. The phone can to us and ask if we were the once who called in. We said yes and he said he had once waiting at the counter. Kudos to Autozone and the Gentleman who helped us! On a side note. If you are looking for pads and rotors for a 2013 Toyota RAV4 LTD AWD DO NOT GO TO AUTOZONE! The wrong part is listed in the national database and no one ever fixed it.

This is an update to the review that I left about 2 months ago. I was contacted by someone claiming…read moreto be the manager of the location named Jason. In this contact which I have attached screenshots below He has claimed that I was"touched by an uncle" and "use drugs daily" as well as being rude and saying other disgusting things, because he did not like my review. As a result those messages have been reported to yelp and to their corporate office. Further more he has left a 5 star review for himself and his store praising his work ethic. Please be aware this is not the kind of service a customer should receive alespecially after their car being damaged due to break in in their parking lot.