Been here twice and that was enough. The meat was either overcooked, or old, or something nasty. The rice in the burrito was hard. I got food poisoning on my second visit, so I will absolutely not be returning! Ps. They don't give napkins. read more

I ordered through the drive thru but forgot 1 item, so apologized and asked to add it to my order at the window and the guy said he doesn't think he can do that. So I said no problem just make it a separate order. He looked at the screen and asked a lady behind him for help and she rudely said I can't add items to orders at the window. I've never been told I can't add an item before and I'm very annoyed because it was part of my wife's order and I came home without it. It would have taken like 1 extra minute to just add it.... read more

I would actually give this a zero because it barely deserves a one. I bought 5 loaded chicken grillers and "loaded" couldnt be any more wrong. I got about a teaspoon of chicken in each one and enough tortilla for about all of mexico to make tacos for a year. read more

Taco Bell - Way to go willoughby taco bell, a teaspoon of meat for the "loaded" ranch chicken griller - Fast Food Near Me - Willoughby, Ohio

Pretty sad that When Taco Bell give you crappy service condisering the very low expectations most people have to begin with. Ordered an 12pk. Soft tacos for a 3 yr old and a 5 yr old. They were so sloppily made that they were ineatable. Half the fillings were outside the tacos, most of the tortillas were broken or ripped or folded over. It honastly looked like someone took the tacos and locked them around store before putting them in the box. I did not get the nacho cheese cup with the chicken nugget things. My power bowl was 85.% beans, and I didn't get the cinnamon twists I ordered, they were never rung up. Basically the vast majority of my order was poorly made and or incorrect. Also I got to hear a conversation between an employee and Desirae at the drive through about how one of the pop machines was not out of syrup, the carbonation was just blocked, "probubly just with some mold" great conversion to have with a customer in earshot. I don't think I will be returning to this store, not for moldy. Pop and beat beat up food. read more

UNFRIENDLY and you'll NEVER get your order right. Got a few items last night. They handed me my bag of food out the window like it was infected with ebola. Didn't say a word, no THANK YOU, NOTHING. So, I said "thank you", and she replied "YUP". They also hoard all the sour cream, or do not keep it in stock. Last THREE visits I PAID for sour cream and received none. Meximelts look like they ran them through a kitchen Ninja, but without cheese. Avoid this dump, I will. read more

Do not go here!! They cannot do their job; in any way. I even saw one of the cashiers hanging out of the drive-thru window smoking something that a driver handed them. Weight is literally around the building. Staff is unprofessional to say the least. And extremely rude. I had a manager hang up on me read more

This location has definitely gone down hill. My husband and I came here for an early lunch and entered the dining room. Staff doesn't greet you and stands there staring at you. We ordered and attempted to locate clean place to sit. The dining room was empty and so many people standing around and the place was filthy. Every table had food on it and under it. After grabbing out own napkins and wiping and brushing stuff off so we can sit, I went back up to wait for our food. The view behind the counter was just as filthy. Stuff all over the floor and everything in disarray. I find it hard to believe that had that big of a rush before 11 am. I also watched a female employee taking boxes of product to her car and put it in the back seat... food was just ok, cold and soggy. read more

We keep going back for the Baja Blast !! I don't know what's happened but food now is cold. We order from the new menu and everything in the bag is cold. I think things are being made ahead and refrigerated then warm meat added. Cheese is never melted. It's really disgusting. read more

This is only Taco Bell after the one on vine st closed down close to my area, chalupas are the only thing I would visit taco bell.

Went here in the morning and there was no line, yet the drive thru lady was very rude. Apparently I do not know how to order because she corrected me and told me the "right way" to better convience her. I have also visited this location at night because it's the only thing open. There is always a huge line for the drive thru that is always at least a half hour wait to get your sloppy broken tacos. Spend the extra for chipotle or try another location. read more

This place is horrible!!! Every time i go there, there is about a 20 minute wait in the drive thru and every single time they mess up my order! One night i went back THREE times cause they messed up my food and forgot stuff! They are always rude and the computer is always down! Sucks when its 330 am when i get off work and its rhe only place open and its always messed up! Horrible read more

This is a horrible Taco Bell bc the guy taking my order was horrendously rude and if I could give zero stars I would. Never coming back.

I usually avoid this Taco Bell because the service is slow and the quality of food is low. I decided to give them another chance today which was a BIG MISTAKE. Went through the drive-thru and ordered some burritos and Cheesy Gordita Crunches special (some no sauce and made some substitutions). The order was correct on the screen but after pulling away, everything in the bag was wrong. I pulled back in line and told them it was wrong at the speaker. The order taker proceeded to interrupt me and tell me that it was made correctly. I heard someone in the background calling me a liar. I go to the window and the person at the window was nice about it but I could see and hear employees behind her getting pissed off and repeatedly calling me a liar. I left with the proper food the second time around, but I will never be patronizing this location EVER AGAIN. I understand that mistakes happen, but the level of rudeness I endured was unnecessary and unsettling. Don't waste your time, money, and patience on this sad display of a fast food restaurant. read more

Are you kidding me? This was absolutely the worst drive-thru service I have EVER experienced!!!! 40 MINUTES IN LINE! I shouldn't have even waited but it got to be almost a joke how long it was taking. How can this place stay in business? When we finally got up to the window to pay, the employee at the register asked me how I was doing. Really? I asked him why it had taken so long, and he said that they were really understaffed (yet I could see another employee behind him at the register leaning on the counter B.S.ing with someone for awhile). Based on similar reviews about the poor service, this is a regular occurrence. The manager should be fired! read more

So, I don't normally write bad reviews but tonight was a mess. We placed an order using the mobile app and when we got there (we marked "I'm here" via the app) the worker didn't even realize that it was a mobile order. Aside from that faux pas, when they FINALLY got our order together, our food was COLD and disgusting!! Now, I realize that Taco Bell isn't the epitome of Mexican cuisine, but come on! And to top it off, they completely forgot to give us an entire item that was ordered and paid for. Take a word of advice, DO NOT order from this Taco Bell. It's not even worth the cheap price tag. read more

This is THE WORST fast food place EVER in the world. If you could find ANYTHING worse, I'd be suprised. I always go back to give chance after chance after chance. Just waited in the drive thru for 20 min, at the order board and didn't even get a "please give us a min" nothing! This always happens. I don't know how this buisness succeeds. I've worked in the service before, so I get how it goes sometimes.. but this place should be shut down. I don't know why it's called fast food, there isn't a thing fast about it all. read more

Who ever owns Willoughby Taco Bell should see what the issue is with getting orders correct. I understand you're store is busy but damn, can there be some sort of effort is customer service? Forgot some of my food, forgot the drink, no sauce and the food I did get wasn't made correctly and cold. Really? read more

I am so sick and tired of them messing up my beef quesarito every time I go to this location. Taco Bell is my life, it always has been. Taco Bell to me is the greatest food in the world. I am fed up with these liberal workers making my food and demanding 15 dollars an hour when they can't even make me a proper quesarito. I should not have to drive to mentor to get a fat quesarito. I deserve hot fresh food at Taco Bell. read more

The service wasn't so good. Very nice cashier, just a little slow. Our food took forever and we didn't even order much. When we did get our food, it was wrong. I ordered no tomatoes, and I found many tomatoes in my food. Also, an employee went into the bathroom and didn't bother washing her hands, which is absolutely disgusting. read more

Every time I go there it takes so long. I had a friend that worked at one and I know T O S (time of service) is a big thing, You are supposed to get your food in a certain amount of time after you order. When I got up to the speaker the girl asked me to hang on a minute. Well 5 minutes later and 5 cars behind me by then she came back to take my order. Took 6 minutes to get food with incorrect sauces and one wrong item out of eight. I had to ask for my receipt after she gave me the food. I took the survey on the receipt not to just enter the drawing, but to let them know how poor of service people get. If the owners or managers read these reviews you would think they would try to fix read more

Manager was rude. They gave us the wrong item and he (Tony) accused me of not looking at the screen and confirming that everything was right. Problem was - the screen and my receipt were right - his staff just gave the wrong item. He also thought it appropriate to grab and throw my receipt on the ground. Love Taco Bell food - hate lame workers who have attitudes... read more