I just want to start off with saying I've only cried twice in my life, at the ending of 12 Years a Slave and when my Grandma died...what this Taco Bell did to me today was almost the third. I'm still so devastated from what transpired, I'm literally shaking right now typing this. I cannot even wrap my head around how someone could muck up making a Taco Bell order so bad. I'm trying to think of an equivalent of doing a job so piss-poorly, it's like if the person who made my order was your wedding photographer, and you got the photos of back and it's just random dogs taking dumps in yards. That's actually somehow better because at least that required some effort. Seriously, look at these attached photos. Either the people at the Willoughby Taco Bell have some personal vendetta against me or they're literally sleeping and in a trance like state as they attempt to make an order. Which explains the amount of time it takes for them to get a car through the drive-thru. I'm in tears now, like whoever made this I hope you see this and you take my words and you use them as motivation to be better. Be better at your job, be better at life, because theres no way in hell you could get worse. So, take some pride in your work no matter how simple or boring you might think it to be. There's nothing wrong at all with trying. read more

Taco Bell - The Worlds Saddest Cheesy Gordita Crunch - Fast Food Near Me - Willoughby, Ohio

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We waited for 45 minutes today just to have our order come out wrong. i told the guy at the window and he said, "Can you just come inside and we will take care of you?" Instead of arguing and trying to be kind, I went inside and it took 10 more minutes to get my bean burritos I originally ordered. When I finally ate them at home I discovered that the bean burritos were ONLY beans and nothing else. No cheese, no red sauce, and no cheese. Just refried beans. Worst Taco Bell...Ever... read more

I sat in the drive through for a half an hour. Not the first time. I'm done with this location. Food quality has gone downhill. Prices are outrageous. read more

ZERO STARS!this is the worst taco bell to ever exist the workers are lazy, they dont wanna do their fricken jobs. Why even have a store open if all the people you hire absolutely suck. Nothing is ever right half the time i dont even get my full order. Honestly this place should just close. read more

This is the worst tacobell to order food from, it's ghetto asf and that's why it takes an hour to get your food. The employees are rude asf . They should all be fired. What could improve ? Well I'd say don't hire anyone from Euclid . read more

Pickup lady very impatient and rude! Food substandard for a true Taco Bell franchise.

Not the 1st time I've gotten my order and it was missing an item from this same location. How hard is it for a high schooler and up to read a order receipt. My food was delivered but without the drink, talked to the driver who delivered it and he said he wasn't given one at pickup either. Have photos proving it. read more

Taco Bell - Photo proof of food being delivered without drink. - Fast Food Near Me - Willoughby, Ohio

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This quesadilla was raw. I would not suggest coming to this establishment!! It was cold, slow business, but the worker was quite nice. I would say this was a 1/10. I'm quite disappointed! read more

Taco Bell - Cheese Quesadilla - Fast Food Near Me - Willoughby, Ohio

I asked for one thing and that's no beans and they can never seem to get it right.... Very disappointing

Wow, Willoughby Taco Bell. Employees arguing with each other behind the counter. Both kiosks are not working. Credit card machine off of stand. Employees cussing. Out of multiple items on menu. Turned away several people due to out of items including tomato's. Children with parents are sitting in lobby trying eat and employees are still arguing. Would not recommend this place. DoorDash people sitting and waiting for their orders. The females were arguing, male tried to calm them down. One employee has been in bathroom at least three times. Manager needs to fix many things. Think the employee just quit too. It's about 7pm read more

I ordered extra meat and still got hardly anything! This place sucks! They charge way too much for the very little they give. This place is a joke! read more

I bought me chili cheese burrito and came out sloppy and I look like I have been half eaten read more

Taco Bell - I found my burrito just like this - Fast Food Near Me - Willoughby, Ohio

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order taco supreme got regular taco didn't realize til I got home and I'm a ways away so couldn't go back , custormer service was bad over 0/10 service from this location and I live Taco Bell read more

The lady at the window was incredibly rude. As I made my order at the speaker I couldn't hear her. I asked her to repeat what she said. At that point she yelled slowly. When I asked why I couldn't order something she said it was an online option only. So I asked if I ordered it online would I come thru the line to pick it up. Her response was "if that's what you choose to do". Then she laughed. I asked why is it only online at which time another female came on the speaker and said it's been discontinued it is what it is. So hard to believe the rudeness. I made a large order. And after item I ordered. She replied "is that all". They clearly don't want your business. read more

I have never written a review but this location has me so angry! I work in the service industry so I understand how difficult it could be at times. But when I show up an hour before closing snd they tell me "we are closing now so we only have tacos and burritos" i'm a little annoyed. I'm a vegetarian so i live for their potatoes, they tell me they don't have them right now. okay whatever, i order what I want and they gave it to me completely wrong. not to mention the girl was incredibly rude. I have never experienced a costumer service employee be so rude and nasty to me, when i'm nothing but respectful. this encounter has me so upset I can't even put it into words. This taco bell should be shut down, ASAP!!!! read more

If I could give them a negative star I would. Went there Thursday, waited in the huge line. Got my order, looked in the bag and thought stuff was missing. I was assured by the rude kid at the window that it was all there. But if I "felt the need to check, please pull forward ". So I did, literally half my order wasn't in there. Went to go in, the dining room was closed because of covid. So I got BACK in the line, waited for the 6 cars in front of me to order and got to the intercom. Told them what was up, they asked to see my bag of food. I handed them the bag. The rude ass kid asked me "if I took tacos out of the bag" I was iblown away. I told him he was welcome to come check my car and laughed in amazement. He shut the window and 30 seconds later handed me back my bag. I opened it up and counted and the 5 things they forgot were there. I blew it off, got home and when I opened up the food, my son said "mom the taco is empty". I proceeded to open all of them up and there was literally a smear of meat (more juice than actual meat) and barely anything else. It was almost comical. I knew they gave me attitude when I drove back around, but I wasn't rude I was totally polite until the comment about me taking food out of the bag. So I called up to the store. A super rude young man that claimed to be the manager answered and said he "didn't believe that because he knew who I was and made them himself". And proceeded with "i suppose you want you money back or more free food". I said I was done, and I was calling corporate. He laughed and said "good luck with that". And while he was hanging up very clearly said "f**k that b*tch". So yeah corporate got a call, and I'll never go there again. And as far as the teeny bopper manager, if that's what he actually was, he's very lucky he wasn't talking to me face to face. read more

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gave me all the wrong food and when i called several times they did not answer. Do better please.

I ordered a cheesy Gordita crunch and that was the best cheesy Gordita crunch I've ever had

..Again, taco bell is americanized fast food. It's great food in a pinch, or when it's 4 am when nothing else is open. Sorry on the poor picture I submitted, it was literally a monsoon. Specific to this taco bell were some cracked taco shells, every other taco was on par with what you'd see anywhere else in the world. I have to be a cruel horrible person and give it 2 stars simply for the cracked shells. lol, also it's just taco bell, I mean come on. What did you expect. read more

Taco Bell - Fast Food Near Me - Willoughby, Ohio

This taco bell is a joke their night shift employees all are rude and always out of food never have what you order. If you say something they threaten to beat you up or even call cops.this taco bell should have been closed down along time ago. read more

All past reviews are legit. I ordered 25 dollars worth of food.... at taco bell that's like two bags if not one BIG bag but we only got one small bag with 4 tacos in it ??? Even after we gave her back the receipt and she repeated our order back to us. Fast food will die eventually just for it's SERIOUS lack of service. read more

I don't even know where to start. If I could give them no stars I would. The lady at the window was rude and got my order completely wrong. The chicken quesadilla I ordered had no chicken in it. Couldn't even get the size of my drinks right. The quesadilla I ordered was absolutely disgusting and gross too on top of everything. Just terrible service and food all around. I recommend avoiding this terrible shitty ass Taco Bell and it's shitty workers. Go to the Taco Bell by the Great Lakes mall. Mercedes was the worker that was bad read more

This is quite literally the worst Taco Bell I have ever visited. They don't have pico de gallo. They don't have Baja Blast except in slushy form. They don't know what a Mexi Melt is; I told her how to make it and she said, "we can't do that." I asked for salt and surprisingly, "we don't carry that." This establishment is ran stunningly poor. I can't even be mad because it's cartoonishly bad. Just drive somewhere else. read more

definitely the worst tacobell. Waited at the window for 10 minutes for a mobile order, only for the food to be made absolutely terrible. I will never come here again even if I'm starving. read more

I love Taco Bell, just not this one. Not fast, not accurate, always have to wait to order even if there is no line, "Sir can you wait just a minute?" Five minutes later you pull away. read more

Would give 0 but can't. Sat in line for 5+ minutes and no one came to take my order. Drove past the drive thru spot and saw them all standing around in the window. How do people have jobs? Update:: drove through an hour before they closed- they told me they were short staffed and were closing early. There was no one in line and all they had to do was make one Taco for me. That's complete bullshit. read more

I've gone to this taco bell for as long as i can remember and I've always gotten a steak quesarito because its the only good thing on the menu, but they removed it and its now a mobile order exclusive which is incredibly stupid, if any one high up in taco bell is reading this, put it back on the normal menu read more

Service with a snarl. They repeatedly treat customers poorly and get orders wrong. When you send in a complaint to their main website, it gets ignored. Not worth it. read more

Waited in line for an hour to get a mobile order to have our food all messed up. Watched in the window well one worker worked and two stood there including the manager. This place is a joke mentor is so much better read more

This Taco Bell the food is all the same like all other taco bells. They are horrible because they aren't open like they are supposed to be! They are supposed to be open until 5am. I dove past it looked closed so I called and her reply is they are supposed to be open til 5 but their computer shut down. So even though the hours on their website on their door say one thing they don't honor that. She also mentioned that most nights they close early because the computer issue is an ongoing issue. read more

This is the absolute worst Taco Bell I've ever been to. The drive-thru is incredibly slow and they often forget items in your bag. They don't seem to care at all about customer service or how long they make everyone wait. read more

Just went in, because the drivethru takes at least an hour no matter what day of the week or time, and ordered fiesta potatoes. I got beans. Took 20 minutes and i got beans. No potatoes just beans. I mean it could be worse but they aren't cheesy sour cream covered potatoes. read more

Worst service ever. Super slow even before covid happened. Asked for no lettuce on my order and everything had lettuce. I haven't stopped in about a year so I figured I would try them again hoping they would be better. But nope nothing has changed read more

I am impressed by the turn around here. I walk in to a clean restaurant and quick accurate service. This location is back to being what a Taco Bell should be. read more

Taco Bell - Bob the Raptor Says, "Chicken Soft Taco Prey is good." - Fast Food Near Me - Willoughby, Ohio

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A disgrace of a Taco Bell. Absolutely horrible and I'm very disappointed. I ordered door dash super hungry after a long day of work. Got two of my food items burnt to a crisp. Tasted horrible and the fact they put this food into a bag and allowed it to be served to a customer is mind blowing. Please do not waste your money here and buy anything else read more

I actually enjoy Taco Bell normally more than any of the other fast food restaurants, but not this location. Slowest service ever, many times poorly made food as well. read more

If I could give 0 stars I would! The bean burritos had hard tortillas and the beans tasted really old! Also the cheese wasn't even melted. Totally disgusting, my husband got sick from eating it tonight and threw everything back up. read more

Been here twice and that was enough. The meat was either overcooked, or old, or something nasty. The rice in the burrito was hard. I got food poisoning on my second visit, so I will absolutely not be returning! Ps. They don't give napkins. read more

These guys are always out of Something. We get burritos without cheese and many times we are told there is no beef or chicken. Computers go down around 1am. read more

I ordered through the drive thru but forgot 1 item, so apologized and asked to add it to my order at the window and the guy said he doesn't think he can do that. So I said no problem just make it a separate order. He looked at the screen and asked a lady behind him for help and she rudely said I can't add items to orders at the window. I've never been told I can't add an item before and I'm very annoyed because it was part of my wife's order and I came home without it. It would have taken like 1 extra minute to just add it.... read more