I feel like my wife and I are single handedly funding this place. Taco Bell, hands down, is our favorite fast food place. This location in particular does a phenomenal job fulfilling orders and making sure the food items we order are packed with all the ingredients. Sure, sometimes this location has an "off day", but to me that's normal for a fast food place. This location just remodeled so it's even better than before and obviously they're doing something right. Order on the app to be sure that you get the right food and be patient at night due to the line. Only complaint is that this location needs to be open later! We need some late night party good hahaha! read more

Unbelievably long wait. Can't call it fast food anymore. Would have been faster to sit down and order at Olive Garden next door. Literally half an hour to wait for food!!?? read more

DoorDash got my order wrong so I went up to the location to get it fixed. Employee who helped me was extremely rude and not helpful. There was no way of getting a refund that night and he refused to remake my order of food I never received cause it was "no longer the restaurants fault" and "we'd be losing money." read more

Lady didn't know the difference between a Baja Blast and a Mountain Dew. They're completely different colors/taste. Her other coworker behind her (manager I think) was literally telling her we ordered 2 Baja blasts and she kept trying to argue it. We even showed her our mobile order receipt and she still tried to argue it. Really weird. I'll give it a 2 star only because she ended up giving us a size up in the drink. Maybe she felt bad? Who knows. read more

It sucks if they force you to use a kiosk. My order was right, the food is good, but for dine-in, if they're not going to give you a tray to eat off of, they really should clean their tables consistently. It seems how you make people eat right off the top of the table with no plates, no tray, no nothing. Do better, Taco Bell. read more

Excellent TBell! Window staff seemed to be in training and was extremely polite and helpful. read more

This Taco Bell isn't so bad, I don't know why all the bad reviews? I know it's just "fast food" but I've been here a few times and it's been fine every single time. I've only ever used the drive thru here since the lobby's been closed due to the pandemic. It's easier and closer for me to get here from work, even with it being on Rochester Road. They always get my order correct, and I never have to wait more then a few minutes in the drive thru, even during lunch hours during a work day. The staff here's friendly and efficient and today I got a coupon for a free taco because the guy ahead of me had a big order. I wasn't even inconvenienced but it was nice of them to be thoughtful. Overall not a terribly bad place and I'm in and out in under 10 minutes. My orders have always been correct and I enjoy coming here when I want a quick fix and it's not far from work. Thank you Taco Bell! read more

Came here for a free breakfast burrito that they weee giving away. Couldn't order it with my app, so I thought I'd try to order in the drive thru. The Lady working took good care of me, didn't ask for the app order, just asked me what I wanted and I was all set! Service has always been good for me here: will definitely be back! read more

Taco Bell - Breakfast burrito - Fast Food Near Me - Troy, Michigan

Wonderful service, food, and atmosphere! This Taco Bell was clean, and the food was prepared really neatly which is always a plus. The workers were very kind and accommodating. I live nearby and will visit more often! read more

Person taking orders is horrible. Food is great, but the person taking the orders a) has a hearing deficiency and literally cannot hear, and b) has no temper or filter, I don't know why this man is still working here. Yes he's older, but his voice is very obnoxious and loud and he seems to not have any common sense. Every-time I have been here my experience has been HORRIBLE thanks to this man. Taco bell, please fire this guy. For now, my review is a 1 star, however I am willing to change it if this man gets fired. Seriously, you're losing customers because of him! read more

Taco Bell - Chalupa Supreme - Fast Food Near Me - Troy, Michigan

Supposed to be open till 1? We got in line @ 12:20 on a Fri night. They took an order for the car in front of us. Nobody ever came back on the speaker. @ 12:45 I drove up to an empty window. Manager wouldn't even look at us. After 1-2 minutes we left & I'll never be back. read more

This by far is the best Taco Bell! Great service dining in or drive thur. Every time I go there my order consistently correct and ready to go. Staff is friendly and happy to help. The inside is clean and stocked accordingly. Other locations should take note. The staff there are leading the pack. Majority of my work orders from there since they are on point! read more

I try not to leave negative reviews but the experience at this Taco Bell was particularly bad. 25 minute wait for food when there were five employees and a short line of cars in drive through. We were the only customers inside and we were not even offered a drink cup. When we asked about the status of the order (we used a kiosk so just wanted to make sure it went through), the employee called us rude. When we finally did get the food, the cheesy Gordita crunch was under filled and the Mexican pizza was not cut into four pieces. This location should really lose its franchise rights if it cannot afford to find qualified employees. read more

Taco Bell - Cheesy Gordita crunch - Fast Food Near Me - Troy, Michigan

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The app is fucked up now and wouldn't let me add more than two things. So I ordered one on the app and one inside the store and told the guy at the counter. They never let me know when the second order was done and was just sitting on a shelf and made me stand there for 20-30 min serving everyone else. At like 8pm on a Thursday...not even a super busy time. read more

They have the best employees here. So polite and patient! I get my food quickly and i'm on my way.

horrible service if you go anytime after 11p.m. the drive through is the only way to order at that time and if you have multiple orders in the same car they say that it is "policy" to go around for every mobile order when you can see the order already made in the window. It is understandable however if you are to ask for a refund they say no and the tone at which the greet you when you have to go around 4 times to get all the orders is absolutely atrocious you are making our lives hell... we are making you do your job. If anything us customers should be extremely annoyed at that policy not you I wish that some of those adults in that restaurant could treat us teenagers better but alas they do not they seem to have a bigger attitude than us when it is our time they are wasting absolutely abysmal service and "policies" read more

Order my food with specific to no onions and d easy red sauce but the lady made a mistake and only to remake it with no red sauce. When I went inside to tell the person there mistake. I was yelled at by the employee and got my refund. They have rude workers who talk back and I will never order from there and no one else should. read more

I'm sorry, but since when does a Taco Supreme mean literally 4 Tomato's.... seriously... this is a joke.... And the taco ROLLED OUT OF THE F*CKING package before I even touched it! GET YOUR SH*T TOGETHER. read more

Taco Bell - Fast Food Near Me - Troy, Michigan

Management absolutely sucks. I would not go there ever again. The manager yelled at me, that's not a way to keep customers coming back.

Very slow service and it wasn't even busy. The order was taken quick enough but we waited 9 minutes for our food. We almost thought we would have to take it to go. The food was made well but I don't think we will go back to this Taco Bell. read more

the location is great food was ok but people they have hired are oblivious we watched a young man mop the floors and it looked like the place was flooded anyone could slip and fall in a second they were soapy and soaked when we said something we were told that's how they do it there ( umm ok) while washing the floor we watched him handling cups, lids, and food without washing his hands after mopping the floors and bathrooms not once did he wear gloves or wash his hands it was disgusting . Do better Taco Bell manager read more

Very disappointed in this place. Walked in and was told you have to order by kiosk. Then, because my husband wanted to order fresco, it was not on the kiosk. So, just by being in this place, we sorely inconvenienced Jennifer. She was like, " I guess I have to take your order". She was rude. I will never be back here. Apparently the way you treat customers, you don't need anymore. I get it and gone! Never will I be treated like I am an inconvenience when I am spending money. read more

Less than a tablespoon of meat on all 6 tacos. No in person orders...it's a machine order now.

food was great person taking orders was very nice. Wonderful service.

Today I dined in to enjoy lunch with my daughters. My youngest started choking on her food and the staff didn't hesitate to jump in to help. They gave us a wet towel to clean ourselves up, replaced her taco and gave us a coupon. The help and support I received was none other than AMAZING!!!! Not to mention the restaurant was extremely clean even the restroom. I felt bad for messing the place up a bit with our situation but the staff here are amazing. To the staff of Taco bell in Troy, MI on Rochester Rd, THANK YOU!!!! read more

I like this Taco Bell but the older gentleman taking orders at night is very rude and ruined my experience. I just pick up DoorDash and had to wait 30 mins just to pick up an order. read more

Awful. They closed at 3pm the day before Thanksgiving and didn't post anything to make people aware. There were workers in the restaurant with several customers waiting in the drive thru. This is also the worst Taco Bell we've tried. We drive to a Taco Bell that's farther away just to get decent food/service. read more

Over the past few months the quality has gone downhill at this location. I love it when the red strawberry freeze is filled to the top of the cup and it starts leaking and stains my car seat covers. Or the outside of the cup is so sticky that when I get home I have to get it into another cup to avoid a future problem of everything being sticky that my 5-6 year old touches afterwards. Or when everything ordered isn't in the bag. I'd much rather go out of my way to the 18 mile and Dequindre Taco Bell location than this one, pick up on your quality! read more

This is the worst Taco Bell. The female manager there tonight was rude and condescending. The wait time here is always terrible. The food is not good in comparison to other Taco Bell's. Go to the one on Dequindre. They are always busy but the manager is so nice and they move the line swiftly. The orders are correct and good. Only thing I like about this one is the nice guy that has painted nails that always works the drive thru. Not his fault the food and his manger are awful. read more

I was craving a Nacho Supreme with extra cheese and meat for breakfast. It really did get extras and it was super fast going thru the drive thru window. It tasted yummy with my coffee. read more

Went to change my order and some random lady, different from the guy taking my order, cut in on the drive through speaker and shouted "you can't change that it's already been made!" Seems a little inappropriate to tell me I can't change my order while I am in the middle of ordering. Update: 7/28/19. Went back and they shorted me one quesarito. Only Taco Bell I've been to where you need to order one extra item so you actually get what you want when they forget an item. Happens often at this location. read more

Shredded chicken quesadilla wrap with light sauce. First it looked like they put a tablespoon of chicken and one side was toasted and when I flipped it over the other side didn't even look like it got cooked. To the point that the whole tortilla on the other side it was falling apart because it was not cooked/toasted. My first bite was all tortilla.I guess it just depends on who is working and who is actually making it because I typically have no issue when I ordered this and I ordered the same thing all the time from the same location. I rather wait a couple minutes extra in line and have my food made correctly then zoom through the line and have my good made incorrectly. So definitely disappointed in the cooking went back to have them remake it because I was just down the road and the lady at the window was very nice and apologized and had them remake it. So I will give them an extra star for her great customer service. I feel like they were made better when they were $1. Now they're $1.19 and made with less quality. read more

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Terrible bean burritos. A month or two ago are used to get my bean burritos here all the time and they were great cheese sauce are very important now they are mostly just beans and a couple onions and actually there's more flour tortilla and there is beans plus they're wrapped very sloppily. Very disappointed need to improve their burritos read more

Went back and got a Mexican pizza. Had a curly hair on it. Le sigh.

Terrible Taco Bell. OUT of all chicken menu items. I tried to order a beef combo meal but the worker told me I HAD to order from a kiosk, which wouldn't properly take my order (kept trying to sell me chicken!). I walked out. read more

Wow this Taco Bell is trash. Everyone is screaming behind the counter about it being Saturday and there is some lady making my tacos in pajamas. read more

I usually have no issues at this Taco Bell. The drive though is almost always fast, we did wait for our food (when there was no line) for 12 minutes once, but otherwise it's fast. I find the staff to be polite and friendly as well. I've never eaten in at this location so I can't speak to that. read more

This is the WORST Taco Bell I have ever been to. First experience, my girlfriend and I were ordering and she gave me a quick kiss on the cheek, then we hear snickering and the words "haha gay" coming from the employees behind the counter. Once we got our food, there was sour cream on the OUTSIDE OF THE SHELL. That was gross. Then, when I complained to corporate, they called me a liar and said that they didn't see anything on the security cameras. I guess they don't mind hiring homophobic employees. Next experience, ordered nacho fries which were soggy and cold and the cheese was half empty, looked like someone had been dipping into it already. Today's experience, I ordered a chalupa supreme... the shell was STALE. I've never had this happen to me before ever, I've only ever eaten chalupa supremes with a soft, warm shell. Instead, all I got was a stale piece of hard bread. The icing on the cake? They allow their employees to have long, acrylic nails... gross! I don't want what's harboring under your disgusting nails to end up in my food. read more

Every time I come here I get great service. I overheard one of the employees say there they are the top rated taco bell in metro Detroit as far as customer service read more

Taco Bell - Fast Food Near Me - Troy, Michigan

I can genuinely say that going to Taco Bell was one of, if not the worst mistake of my life, I walked in and immediately noticed a foul stench, most likely from the brown lettuce that was served on my "taco," if you can call it that. I attempted to order my food using a "kiosk." The screen was sticky and, was incredibly hard to locate the food I wanted. I finally was able to get my food, and as I walking back to my seat, a large hand FIRMLY GRASPED MY ASS CHEEK. I whipped my head around to see a strange looking man, wearing the Taco Bell uniform. I immediately smacked him across the face and proceeded to eat my food, which I should note tasted like it had been kept in a freezer for months and defrosted extremely recently. After i finished this meal, my brain was telling me to leave, but my stomach was telling me to run to the toilet, so I did. It shot right out of my ass extremely smoothly, and I encountered the employee who had gripped my ass cheek earlier. I ran out of the building, genitalia showing, bowel upset, and hands sticky, knowing I would be taking my business elsewhere next time I wanted to purchase a food product. read more