For how much these employees get paid it's so frustrating when we come through and spend $38 because we're starving and love Taco Bell and we get the window slammed on our face as we receive our order. I'm so sick of company's like this that act like they don't need to do their job. They get paid more than some people in healthcare but get frustrated when people come through and order food. We were respectful when we ordered and we were clear about what we wanted and we arrived to the window we got dirty looks and attitude. Then the window was slammed in our face. 0 stars. read more

They are really hard hearing as I tried to tell them a lot of time what I wanted and when I came to the window they continued to be rude about the wrong order that they put . And bad customer service in general. Food was raw as well read more

I asked to use the restroom before I ordered and she said I couldn't have code till after I purchased something. I was here to eat but needed the restroom asap! It's really upsetting when you have to wait. Not okay with that! Horrible female employee at front. read more

Well I was suppose to get Spicy Cheesy Double Beef Burrito and ended up with some kind of chicken burrito. It was warm, tough, the red strips are soggy as well. Usually this location is a hit or miss, depending on the time and day. Mornings always rocks, evenings, not so much. But I do get things happen, hence the 3 stars. I placed my order on the app. I also had a taco party pack, which the kids destroyed, 2 box meals (1 taco was missing, but that is whatever as well, I couldn't eat anymore so at least it didn't go to waste) and the burrito. This time we went inside and took it to go. Drive through is always a nightmare due to way how it's set up (I don't think whoever designed the drive thru through it through completely). Also, no Mexican Pizza here either -sad panda-. read more

Taco Bell - Spicy Cheesy Double Beef Burrito - Fast Food Near Me - Thornton, Colorado

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I don't do a lot of fast food, but was craving a burrito supreme today for some reason. It was the worst one I've ever had. It was mostly beans, no sour cream and very little tomatoes, lettuce and beef. It will definitely make me think twice to visit this location again. I also got a bean burrito and the two were the same size. read more

For a Taco Bell, this location does it right (most of the time!). This is my "home" location as it's closer to where I live. The food is always hot and fresh and majority of the employees are pretty great! The morning crew is awesome. They never run out of what I need, and the line is always moving. If I ever had an issue, they were awesome about correcting it, and making it right. Overall, it's a great location for friendly service, and hot and fresh fast food! read more

Asked for 3 beef chalupas in my order and the person on drive through even repeated it to make sure but somehow I still got two chicken chalupas and only 1 beef? Also got an extra hard taco we didn't ask for. read more

Taco Bell - Fast Food Near Me - Thornton, Colorado

At least 3 separate visits, over the course of a few months and they are always out of freeze drinks. They never, ever have them in stock. So ignore all the signage/happy hour deals regarding thier freeze drinks, they won't serve them at this location. read more

Went today to this location and the chips and cheese sauce tasted like some kind of chemicals and like they fried chips in really old oil . My son said his steak in his quesadilla was cold and it tasted old. this has happened twice in two weeks period . Will not go back to this Taco Bell again read more

Great service and got all our food in the order while 5 people were talking at once!:)

Probably one of the slowest Taco Bell's I've been in. I get the objective is to get the drive threw moving but when you have 7 people in lobby and 2 of them are pick ups and not a single person can stop and say "hey give us a few" or "do any of you have pick up order" that would be pretty cool. Rather their employees just walk around like their aren't people waiting. But hey props to the gentleman who tried to come over and take out orders before he was pushed to the side by his coworker. Crazy how it took him stepping away from his station for someone else todo their job. ( I have ran a Taco Bell so I know how stressful it can be but I would've never ran my store that way) read more

drive-through is very long!!! Costumer service is terrible. Looks like the employees are not very professional and welcoming.

Go to a location that wants your business. They clearly do not in all aspects. They decline to let you order. Do not come here.

This Taco Bell is close to where I live, so obviously I've been here a good amount of times. Let me start by saying I'm sympathetic to the staff here, I've worked at a Taco Bell in the past and I know it can get overwhelming and stressful at times. Trust me, I know. Especially because this location seems to always be busy with at least 5 or so cars in line. However, this place messes up my order almost every single time I go here. Which is frustrating because my order isn't hard. Again, I've worked at a TB before so I know how this all works. I ask for tacos WITHOUT toppings, which means they only have to put the meat on the shells and send them off to get wrapped in the paper. No extra steps, just meat in the shell and go. It's like they always INSIST on adding toppings. I know it's a force of habit to make the tacos regularly, but I know it's not hard to put a new shell down, plop the meat on, and send it off. I asked for a taco today with only cheese, and what did I get? A taco with cheese, tomatoes, and sour cream. It's like they realized their mistake halfway through, and went "screw it" and sent it off to get wrapped and placed in my bag. Again, I know how stressful it can be sometimes. A lot of the time while working in fast food people are on auto-pilot, but I just wish they would be more willing to fix their mistakes rather than just hope the customer doesn't bring it up. Especially on an easy order like mine. The staff does seem nice, and I'm sure they'd be willing to fix it, but only if *you* bring it up rather than when they make it. It's frustrating because I try to leave Drive-Thru quickly so I don't mess up their times, which means I don't realize they've messed me up AGAIN until AFTER I get home. In their defense, they're pretty quick. I can't complain about that. Just wish my order was correct for once. read more

It was hard to order here the cashier kept asking us to repeat our order. We had 5 ppl in the car so our order was pretty lengthy so we were patient. I was very understanding and made sure to take my time each i said each order slowly and repeated it. But after each item she gave us a total and told us to pull up to the window when EACH time we said our order was not complete yet she kept trying to rush us which was rude and annoying. read more

My experience here was every bit as good as at any Taco Bell. This chain offers amazing value for what is very tasty food. I'm a fan.

Wow! This taco bell needs some serious help especially the manager! He wanted to argue about avocado ranch I wanted on my chalupas that I didn't get! We asked for a receipt told us the machine was broken.. than proceeded to tell me I didn't pay and he wouldn't give me my sauce! All he kept saying was "you no pay"! All he had to say was "sorry let me get that for you"After I just payed and they refused to give me a receipt! If I could give negative 10 stars I would! read more

Do not order using a delivery service from this location unless you like cold food and wait times that are longer than online estimates. Delivery drivers have to go through the drive through and can get stuck behind 8-10 cars making their orders and getting them prepared on the spot. By the timer delivery drivers get to the window to pick up food, the food pre-prepared for delivery often has been made 20-25 minutes beforehand and food is cold and freezes are melted. read more

Unbelievable. 30 minutes in line, get to the box to order, they are sold out of tortillas! What kind of service industry people don't come out to inform a line around your store that you are sold out and just let people sit for a half hour? I've worked drive thru before this is unacceptable to not communicate with your line and also to take 30 minutes long again with no communication, inexcusable community service. Don't eat at this location. What a joke. read more

Staff is friendly, its clean, and fast most of the time we have been here many many times and this is the taco bell we prefer they make the food right and the way we want it normally in mornings we get loaded chicken chipotle grillers but with no sour cream and 3 cheese instead always comes out the way we want it and warm not burnt. 5 stars keep up the great work! read more

They thought they were slick not adding beef to my crunch wrap like on no I paid for the whole thing

Honestly one of the best Taco Bells I've ever been to. I have some specific requests and they've only messed up my order once, out of countless times going there. They're pretty quick, and the food is always warm. To all the people complaining, look at where you are. You're ordering a $2 burrito from Taco Bell and expecting it to be perfect. Cut these guys some slack, they're genuinely one of the best locations out there. read more

The food was very good when I got it, but there was this short lady at the front counter and she was so rude to the guy in front of us and it it just took her like 15 mins that I I got the food was still good thought, retrain staff taco belll. read more

Unfortunately every time I have gone to this location, they forget something in my order. EVERY SINGLE TIME!!!!! I will not be back. As much time as we spend in the drive thru, I would hope all the items I paid for are in the bag! Try looking before handing the bag out! Not rocket science people! read more

This place couldn't get an online order correct if the company depended on it. Tried multiple times, they screw up EVERY TIME! Missing items or ingredients, and always a wait. Worst Taco Bell this side of town. read more

If I could leave zero stars, I would. I am DISGUSTED by their terrible work ethic! First, they got our order VERY wrong. Second, we asked for fire sauce, and you guessed it, there was not a SINGLE one in the bag. Not to mention, they burnt my tortilla. Very disappointed, never again. read more

Would like to know what it takes to get an order right, not sure if you need to be able to read and write to work at this location, it seems every time we go thru the drive thru and get all the way home there is always something missing from our order we don't even get our receipt so we can show we were shorted on our meal, would like to know who is responsible for training there because it's not working when someone has to without their meal! read more

I ordered online, and went to my normal TB (This one) to get it. I messed up and chose a different location that was twice as far from me, but didn't realize it until their employees pointed it out to me. Dianna was very nice about it, as was her colleague, even when I was pretty rude and said "Well... what happened?". What happened was my dumb a** self chose the wrong location. As someone that worked in retail, if I would have encounter my rude self as a TB employee, I would have kicked myself out of TB for being so rude. They were so nice and understanding about it all. They made me a fresh order, and provided it at no cost and told me to cancel my order at the wrong TB I selected, and sorry for the inconvenience. I apologized to both employees. If this gets read by them, I want to sincerely say I'm sorry again for the rudeness, and I was wrong. It was humbling to say the least, and an excellent example of taking care of a customer, even when the customer was dead wrong. I want to say thanks again to Dianna and the TB staff for treating me as nice as they did, when I was the idiot. I wanted to do the survey as well, but I think the top got cut off, as I couldn't find the code to punch in for the survey. 5/5 customer service as always. Very fast as well. read more

It's Taco Bell, but this one is a cut above. I deducted a star because this also tends to be a busy location. You'll likely wait for a bit if you choose the drive thru (I've waited for as long as 15 minutes). But I'm very impressed with how friendly the staff are, and how neatly prepared the food is - almost like it was handled by a food stylist, even when they're slammed. They have also never messed up an order. read more

Took 45 min to get 2 tacos ..the employees spent more time socializing then trying to get the orders out... worst taco bell around...

So, here I sit. Waiting for my burritos. I saw that Taco Bell has a new mobile order system, so I've decided to give it a shot. This Taco Bell is always slammed so it should take a bit to get my food. Completely expected. My Mobile order has already been processed as if they have already handed me my food, yet here I sit. So, hopefully I haven't just paid for air burritos. These guys seem dedicated to getting the orders out as fast as possible, which is a bonus. You can tell hard workers when they are busy constantly, heads down. The mobile order allows customization of your food which I will also be reviewing. I purchased a bundle of $1 triple melt burritos and made them fresco to remove the triple melt part of the whole deal. It should be enough of a curveball to show proficiency. 10 minutes later I'm handed a bag of burritos. These guys rock! And yes! My burritos are delicious! Not only do I recommend this Taco Bell for efficiency but I also recommend trying "fresco style" to relieve you of that nacho cheese and 3 cheese mix. Much tastier with the pico de Gallo! read more

I live near by so this location so it's suitable for me but not anymore. Every time I order here, they somewhat get my order wrong, either not correctly or they gave me something different than what I actually ordered. I strongly suggest looking into your bags & actually opening up your food to make sure they're correct. Ordered a $5 box with fries & I only got a taco & fry. Went back to have it corrected but instead I received a burrito with 3 fries in it, maybe 2 droppings of meat. That's right, TWO DROPPINGS. No customer should have to unwrap their food to make sure they're getting what they paid for. Also ordered 2 extra fries but they were so small portioned that when I put them into one bag, they fit perfectly. Not ever wasting my money or time here again. Not worth driving back & forth & having my food corrected when I originally had went to the drive thru. Customer lost. read more

I came 2 hours before it was said to be closed as I arrived all the lights were on at the Taco Bell and there was still a long line as usual I waited OVER 35 MINUTES just to be told the Taco Bell was closed when I went to order!!!!! Will not be coming here again!! read more