This place hands down is OUTSTANDING!!! A Diamond in the rough!!! The people here really care about their customers!!! The food is always hot and absolutely delicious!!! Great Management and Team!!! Love the positive energy in this establishment!!! See you all again Soon!!! Jim H. read more

Taco Bell - Thank you!!! You all are appreciated!!! - Fast Food Near Me - San Jose, California

I have not been to Taco Bell in some time. This one was clean and the service was good. It took a minute to figure out the order screens. They do not have a standard menu to look at. The price was good and so was the food read more

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I grade fast food places on a curve. It's only fair because they'll never get beyond 2 stars if you compare to a nice sit down restaurant. Food (4 stars) + 7 layer burrito was good just like decades ago but the rice was a little crunchy. I thought it was undercooked. Loved the guacamole, sour cream and beans. + Doritos loco tacos is nothing special but for a crunchy taco it's fine. Lettuce and tomatoes are fresh. Shell does fall apart more easily than regular tacos. Service (5 stars) + Kiosk ordering is great but the staff actually looks around and asked if we needed help + I was offered another 7 layer burrito even though I only wanted to let them know rice may be undercooked. Manager actually checked it and said I likely got the edges. I politely declined the freebie. Ambiance (4 stars) + Most importantly is that the restaurant is clean and clientele picks up after themselves read more

Taco Bell - New pickup area - Fast Food Near Me - San Jose, California

Showed up at 7.03 08/15/16, was told there not ready. Try back in 10mins, went to Mc Donald's, they are organized.

I am trying to pick up my order now I go to the customer care number. Nobody help me act like two or three times nobody pick up my calls that's very bad read more

Everytime I come here they forget something on my order... they forget the sauce every single time. My tacos are put in the bag upside down, the tacos are soggy right when I order somehow. The workers barely even care what they're doing, if your order is wrong... they dont care. They definitely don't double check before they send out the food. Overall its just a repetitive horrible experience and Its the only open food joint late night super close to my house, but if I could decide differently... I DEFINITELY WOULDNT COME HERE...! read more

535 W Capitol Expressway, San Jose, CA 95136 (Waterford Shopping Center) I had a good experience at this San Jose Taco Bell. It was Taco Tuesday, and I decided to grab a snack before getting on the freeway. I knew what I wanted, so I didn't bother looking at the menu board. I the order taker politely asked for my order, and I said "three Crunchy Taco Supremes....and that's it." (BTW, this is a drive-thru order). Add free sauces. Total (w/tax) = $9.81 Got up to the window, I paid, and a man hands me my order and says "thank you." That's how a drive-thru is run.....polite, professional, and quick. And those tacos were perfect, as Taco Bell tacos. Crunchy shells, packed with "meat," chilled veggies. No problems, I would return. read more

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Shocked at the negative reviews. Been a drive through customer for many years. Orders are correct 100% of the time. Staff always friendly and quick. Going tonight. read more

Double check your food when you order here. Came home and part of my order was missing.

The best Taco Bell in the area, newly remodeled and the staff is so consistent. For the last couple years I have lived in this area and Andrea has been working almost every single time my husband and I order. she is so kind, so patient, hardworking, and friendly. They also just remodeled the drive through! read more

The low star ratings on this place is a combination of the longevity of how long it has been around and the volatility of the management / workers over the years. I've been coming to this Taco Bell on and off since the mid 2000s & this review is specifically for the 2024 / 2025 timeframe. I recommend coming to this one even considering the low star rating just based on the staff alone. They have never messed up my order, everything comes clean and not out of place, they are very friendly and I can tell very hard working. If anything, they all deserve a raise or bonus considering how shitty fast food chains can operate. Special recognition to the woman who typically wears bright red lipstick and deep voice, she might be the shift leader or something similar. She really does go the extra mile and has even given me some free taco coupons after me having to wait a few extra minutes in the drive thru even though I didn't mind. The rest of the staff is very kind and hardworking too. If I had any improvement points, it would be to hire more (similar) staff because it feels like people are running around all the time. This place probably generates $$$ while paying their employees $ even though they deserve more. read more

They have the A team together this Sunday. They had at least 6 people working, so someone was able to step away from the back and help me order a double decker taco which must have just gotten taken off, but they were happy to accommodate my order. Mexican pizza also on point, and it was just a great experience overall. Not used to that at a Taco Bell read more

I don't expect much from a Taco Bell drive-through, but I have to say that this one was the worst I've been to. I ordered a burrito supreme with beef. Service was fine, but the actual burrito was not. The burrito was absolutely cold and the amount of beef was, so minimal that I actually thought it was a bean burrito supreme until I took the last bite. Taco Bell is a guilty pleasure but this one has made me second-guess my priorities. I won't be coming to this one again. read more

Good. The grande nachos and the quesadilla were good and the Cinnabon coffee was also good.

Stopped by here to grab something to eat after a long day and was pleasantly suprised with how good everything turned out, first off the staff were super nice and patient with me even though I was kinda tired and slow to decide what I wanted, they gave some suggestions and weren't pushy at all which I really appreciated, once I ordered the food didn't take long and it was hot and smelled amazing, once I took a bite it was even better, tasted like it was made with fresh stuff and had good seasoning without being too much, portion size was just right too, enough to feel full but not heavy, I also liked how the place was kept pretty clean and quiet which made it easy to relax while eating, overall just a very chill place with good people and tasty food. read more

I came in not knowing much about the spot and left feeling happy I gave it a shot. First thing I noticed was how kind everyone was, even when they were clearly busy. One person helped with some quick questions I had without acting annoyed or distracted. The food came out quicker than I expected and was really flavorful. There was a warmth to the cooking, like someone back there really cared how it turned out. Everything was cooked properly and had a fresh taste, like nothing was sitting too long. The vibe in the place was relaxed but you could tell they ran it well. The service felt personal but not too familiar, which I liked. One thing I'll say is how consistent it all was, from the greeting to the last bite. It's the kind of place you go to when you want a good meal and don't want to worry about anything else. Not too flashy but definitely well done. read more

Came to here for a Baja freeze with a friend for my friend, got a free one just for being there so... thanks I guess? He said he wasn't sure if I wanted one too. Also, there was a cool Volvo in the parking space. Volvo C304. read more

I think I got more container than fries... The building is under construction, but looks like the kitchen should be fine read more

Taco Bell - Fast Food Near Me - San Jose, California

Legit Taco Bell. Sometimes I come here for breakfast. If still available go for the $5.00 breakfast combo. The sausage wrap is bomb, and never hurts to get the extra hash browns. You can use the hot sauce on both. Well managed and clean inside. Service members are all very polite. You can order using the digits kiosk or at the cashier. read more

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The drive-through line was very long, but it went by very fast. We came here at 1:30 in the morning. Everything was hot and up to standard. Ricardo was a super nice guy and I had an amazing experience with him! He was super friendly and I was really impressed to have a such a great conversation for that short interaction! I would highly suggest coming here if you need a quick bite to eat! They now raised minimum wage to $20 so prices have of course gone up. The prices aren't justifiably, so it really sucks that prices have gone so high. read more

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I've never written a review about Taco Bell based on the food. This one won't ruin that record. I swear, if I go through the drive thru at this location ONE more time only to realize that this place NEVER puts f*****g napkins in the bag, I'm going to drive back and dump my food all over the floor inside the dining room. Why? So that I will ruin the measly profit margin they're enjoying by not giving their customers - who are IN THEIR CAR - not even a single napkin. This has happened WAY too often and of course I don't think to ask for napkins because WHO DOESN'T GIVE NAPKINS IN THE DRIVE THRU?? To make this rant relevant, the food there is consistent. I'll give them that. read more

Customer service was bad here. Just this morning at 10:48am, I ordered 12 pack tacos, 1 burrito, 1crispy chicken avocado and a gorditas. I came home and took out the food and noticed they gave me everything except for the crispy chicken avocado and the gorditas. So I called them and let them know they didn't give me those and they told me to go back and get it. I went back and had a talk with them since they said they don't have gorditas but chalupa. So I said okay I will just get the chalupa. I asked them if I had to pay the difference and they said no it's fine since we missed your avocado taco. The guy gave me the bag and I drove off. I checked the bag while I was at the red light and again they missed my crispy chicken avocado. I had to drive back the 3rd time just to clarify with them. The lady came out and told me I'm not going to give you that because my guy already put the crispy chicken avocado in the bag. I told them to check the bag and also in my car. I seriously don't have it but the lady didn't believe me. I'm not cheap just to get a free meal. I paid $50 for this. So I said fine, I will not come back again. It made me feel I was begging for the avocado taco. The guy was nice but the lady was not reasonable. Not a very good experience in this location. read more

Today's service at this location was the worst I've ever seen. We have been coming here for seven years and never had a problem. We ordered our food and the lady that was taking the order unfortunately did not receive the whole order that we asked for so we had to leave drive thru and step inside and waited 25 minutes for a damn crunch wrap a single crunch wrap and then the other items in the bag Two of them didn't even have all the ingredients in it absolutely disappointing. How can one not hear the order when you heard the first 6 items. Then when we tried to ask what happened with the order we were told "sorry we are busy". I don't care how busy you are, we are paying customers. Get our order correct. We asked for a manager and no manager on hand. The lady that took the order was rude and did not even listen to us when we asked where the rest of the ingredients were in the items ordered. She straight up gave attitude. read more

You know what's nice about mobile payments? The instant feedback that your payment went through. Went to this drive through about a week ago (11/17/2023) and used my apple pay. The girl standing outside said "I need to run it again, your payment didn't go through!" I looked at my phone, and sure enough there was a charge for $24. I showed her, she didn't want to argue with me and told me her manager would talk to me. Her manager tried to get me to pay as well. "SEE SIR IT SAYS PENDING!" "Lady, I got like 3 other charges from today all pending, that's just how it works" She ended up giving me my food. Still though it's troubling that they wanted me to pay $48 instead of $24. I looked on my phone a few minutes ago, and the $24 did in fact, go through. read more

Wife just purchased 6 "crunchy " tacos and when she got home we found 6 soggy, stuck to the wrapper tacos. Normally they are not this bad but very dissatisfied with these 6 far from crunchy tacos. Could not be saved by the air fryer as the wrapper is part of the taco. read more

Taco Bell - Fast Food Near Me - San Jose, California

I would leave a 0 star review if I could. They always forget something from your order. This tome they forgot a crunchy taco that comes with a meal and a side of nacho cheese. I ordered a cantina chicken taco, but they added very little chicken. Seems like chicken comes out of their paychecks with how little chicken they give you. On a cheesy roll up, it seems like they gave me just a damn tortilla with no cheese. read more

I ordered taco bell and ordered a Burrito and Mexican Pizza and is was so good. The Burrito was not dry at all, and the pizza had a good amount of flavor. Great job Taco Bell. read more

It gave me diarrhea and I spent 30 minutes in bathroom, if you have strong stomach would recommend, but food is really tasty.

Bad service they won't take your cash unless you order from the kayos and then they don't want to help or even take your cash after you order from it worst experience ever read more

Martin was the sweetest drive through attendant! He carefully listened to our order & charismatically listened all with a smile I'm happy this Taco Bell has welcoming attendant employees & would 1000% always choose this location in San Jose! read more

Taco Bell at 535 W. Capitol Expressway: A case study in how not to run a fast-food restaurant. To help with this study, let's compare how the restaurant operated with the human being who served me yesterday vs. how it would operate with robots any day: (1) Cleanliness: The restaurant was very clean. Taco Bell worker 1 point, Robot could clean equally well (1 point). (2) Correct order fulfillment: Worker 1/2 point (didn't include straw for drink or taco sauce and didn't ask whether I wanted taco sauce). Robots would have correctly and fully fulfilled the order (1 point). (3) Greeting customer: Worker -- no greeting, no smiles, just sneering (0 points). Robot would be programmed to extend common courtesy to all customers (1 point) (4) Apologize when error was made: When I asked for a straw, the worker felt the bag (yes, felt the bag), didn't feel a straw, so tossed a straw my way and walked away. Does the manager to train her workers to be civil with customers and apologize when they commit errors? Worker 0 points. Robot would have remembered to bag the straw to begin with, 1 point; or apologized if it hadn't been. (5) Timely fulfillment of order: The order was completed 4 minutes late. Not a big deal, but why not call out my name when the order was ready? The order was placed through the app, specifying it was an in-restaurant order, so the worker knew I'd be there waiting. Worker, 0 points. Robot would have called out my name, 1 point. Total scores: Worker, 1-1/2 points. Robot, 5 points. Case study concluded. read more

I've lived in San Jose for 32 years now and this is still my go to Taco Bell. The food is always on point, the staff is respectful and kind, and the food always hits for the right price! Not to mention it's one of the few Taco Bells that are still ( as of me writing this review) serving breakfast! I genuinely have a consistently great experience every time I pull up. Now I've not been inside in awhile so I can't speak to that but the drive-thru has been excellent. Y'all gotta stop hatin' on my Taco Bell ! read more

COVID-19 update: drive through is open and they offer online preorders for pick up. I preordered online and picked it up at the drive through right when they opened at 7am. Service was quick and food was good. I never knew they had a breakfast salsa! You can add it to your order online. They your bag was sealed and they gave me my order without any contact. read more

Who the hell in corporate or management thought it's a good idea to put someone outside taking orders (in the heat or cold)? And with a limited menu? The person taking orders kept moving so much I couldn't even see the menu properly. I had to tell them to stop moving and then I held the menu still just so I can read the menu. And it's not even the full menu. I get Taco Bell wants us to get the app to order certain items but dude...if they can make it inside, then let us order it. Don't go "oh it's only in the app." Then when I asked for certain items, they told me it's not available. It's on their menu! Just a disappointing BS experience even for a Taco Bell craving. I just ordered whatever and left. read more

This Taco Bell is near my house and they are pretty fast here. The drive thru is a lot nicer than I am used to, with someone just sitting there taking your order outside like we are at Chik-fil-A LOL. Nothing bad to say about this Taco Bell, just that my nacho fries were a bit soggy. However, the building looks well kept read more

My husband just stopped off to pick up lunch. This location has an employee outside to place your order and pay with. Once he drove up to the pick up window the girl told him he needed to pay. He explained that he already paid and she said it didn't go through. He gave her his card again and had to ask did the receipt. She wasn't going to give him one. Turns out she charged him for a completely different meal and that his original charge did go through. He told her that she charged him for the wrong meal and she took a long time to do the refund. He asked for his actual receipt and she told him she didn't have it. He asked her to print it again which should have been common sense to her. Turns out she let the car before him leave without paying and she tried to charge him for it. read more

This specific Taco Bell is always packed! I love this location for those late nights. They aren't perfect, but you should already except that when coming to Taco bell. They are one of the more sloppy locations, but hey, it's tb. read more

Taco Bell - Skimpy 5 Beefy 5-Layer Burrito - Fast Food Near Me - San Jose, California

How freaking STUPID is it to have someone taking orders instead using the entire damn drive thru like it was intended!!!The freaking line is all the way out to the damn street. And there enough wasted space between this person taking orders and the window to fit at least 8 to 10 cars. And with the person, you can't even see the entire menu and have to guess because there's only 15% of the menu on her little ass sheet of paper she has. WTF is the purpose of this!!!??? It's simply Dumb AF! HOW IS THIS SAVING MONEY, TIME, OR HELPFUL AT ALL TO ANYONE. Here's a clue Taco He'll, YOU ARENT IN and Out! Go back to using the damn drive-thru as it was designed and built. And another thing. DON'T THINK WE HAVENT NOTICED YOU MADE YOUR CUPS SKINNER TO HOLD LESS DRINK BUT CHARGE THE SAME! read more

Taco Bell - Look at how much space is past the gjrl taking orders - Fast Food Near Me - San Jose, California

I ordered potato soft tacos and I get beef one that's not first time every time plz one time make sure and then give to costumer read more

Taco Bell - Tac Spicy Potato Soft wrong order - Fast Food Near Me - San Jose, California

Go through drive thru Ask for Quesarito They say to order via app Download app while driving through drive thru App too buggy to use Ask at window to order there They say come inside We go inside Order Quesarito They say "you need to order that via the app" I'm never going to this Taco Bell again, they don't really have it together. Spare yourself. read more