Food sloppily thrown together. Angry and minimal staff. The female shut the drive through door on me and gave me an very angry look when I asked, before driving away, if the requested sauce packets were in the bag. It's the very worst customer service ever. It's also often closed. I do not trust the staff at all to prepare food in a hygeinic way since everything else they do is so very sub par. read more

This location is worst. With only a few cars in line it routinely takes 30 or more minutes to get your order. Go somewhere else.

Every time I visit this location I am absolutely shocked by the awful customer service. I tried giving the employees the benefit of the doubt the first few times by thinking that maybe they are just having a rough shift but at this point I have been there many times and have been on the receiving end of extremely rude service every visit. Workers at this location won't even talk to you or smile. they can't even say "you're welcome" when you say thank you. nor do they tell you to have a nice day. literally nothing. they just mean mug you, shove your food in your hand, and then slam the drive thru window in your face. In all honestly if i want taco bell in the future, I will be making the extra 10 min drive to go to a different location. I am extremely disappointed and tired of the icky negative energy at this place. read more

My recent customer service experience was quite disappointing. Despite my polite expression of gratitude, the representative abruptly closed the door, which I found to be unprofessional and a rather disrespectful response. read more

Never mind that I was at this location for 20 minutes for 4 items. Thats normal for a lot of "fast" food in this area unfortunately. How do you have all that time to sit around waiting on food yet you can't take 10 sec to look at the order and put any amount of sauce that was ordered in the bag? Guy at the window just wondered away for sometime only to hand me my order with missing items. Absolutely ridiculous. Quit being lazy and do better. read more

Very helpful manager. He responded to any request from me a several other customers, assisted at the Kiosk, and in general seemed to really enjoy his job AND the food was good!!! read more

Absolutely amazing 10000/10 experience i have never had a better time at a taco bell ever. Around midnight a craving for nacho fries and a steak grilled cheese burrito arose so i made my way to taco bell. when i arrived I was told they were out of Nacho fries and baja blast which truly broke my heart but the wonderful manager I think charles or something along those lines was not only absolutely hilarious but also made my order as close as he could. I love love love this tacobell and absolutely recommend it please give this manager a raise however much he is getting paid is not enough. I love tacobell and I love you charles or something. btw my food was amazing read more

If I could give 0 stars I would.. one car ahead of me and had me wait at the speaker for 10 minutes I placed a SMALL online order ahead of time.. waited another 15 minutes at the window... this is such a frequent occurrence that I would rather drive extra to go to the menasha Taco Bell they have it much more together.. no sense of urgency.. no manners... no apologies... no explanation of wait.... Not even a hi and making sure they are handing the right order out. read more

Horrible service. I went to get a few Baja Blast freezes for my children and was met with rudeness and disrespect. When I asked about the price for the Baja Blast the worker stated I was incorrect when in fact the day before I arrived I was told the price point was correct. The worker was rude and obviously untrained and has no real knowledge of the menu or customer service skills. read more

Genuinely, close this place down. Every time I come here it's over a half an hour wait for my food. Who has that time? Nothing changes and it's been like this for month on end. You should be embarrassed running a "fast food" restaurant with 40 minute ticket times. read more

I got there and they were really rude in the speaker. The guy giving me my food was really nice though. Then they didn't label my stuff and didn't give me boxes for my supreme lux boxes causing me to eat something that I am NOT supposed to eat. It wasn't even labeled. read more

Couldn't possibly be slower. Have been in the drive through for an hour and still don't have my food... avoid this place at all costs

I came through the drive through on 4/23 & Landon was working. He was so nice and efficient. 5star service. Being kind goes a long way. He made my day. read more

Almost $20 for below average food and service. This juice really isn't worth the squeeze. The drive-thru was backed up and moving extremely slowly and the workers inside seemed completely unbothered by it. Seriously, just hit up the Qdoba across the street. It costs about the same and it's much better. read more

Rude, no customer service what so ever. For people who order here through door dash, your order is not priority what so ever. They said they'd stop in the middle of making your order and leave to take a drive thru since it's "priority" very unprofessional read more

Currently have been in the drive thru line for 40 minutes and am still waiting for my order. Should've just gone to a sit down Mexican place if I knew it was going to take 20 minute to cook each persons meal. This is a multiple time occurrence and I'm fed up, not coming here again. read more

Waited forever for the drive thru line to move one car through. It was Friday at 5 a time to expect for a bit of high volume and in 15 minutes you cannot complete one transaction? This is the worst Taco Bell to exist. Other places might not get your order right, this place you can't even get an order. I think there's one person working who has locked themself in the bathroom having a crisis of some sort. read more

well I heard Neenah Taco Bell was under new management and is better. Well I gave them a try tonight. I pulled up and parked got out of my car and an employee was smoking drugs in he parking lot outside his car. Smelled like a skunk. Then I walk in and a customer was explaining how her order was wrong. The employee rolled her eyes at her and said whatever and tossed a bag with food in it at her. I was like omg. After she walked out the employee said F*** that B**** now I'm like wow my 7 year old daughter is with me also. So we ordered and I asked to pay for my order and the lady behind counter said have to wait for someone else I'm going on break. At this point I've seen and heard enough and left then Went to menasha Taco Bell were I was greeted and treated like an actual customer. If you want to be treated like crap and like drugs Neenah Taco Bell is were you want to be if not save the hassle go to menasha Taco Bell read more

Came here because I was hungry they told me to wait when I got to the drive through then wasted 10 minutes took my order and took almost half an hour service sucked and the food was nasty. read more

Greet your customer. Make them feel welcome. No smile and not a thank you and come back again. I asked for sauce packets and employee appeared irritated. read more

They left out one of the items I ordered and paid for. It seems to be a 50/50 occurrence, make sure to check your bag before driving away that they gave you all your items. read more

What an absolute disgrace! :( Rude customer service and always short staffed. I'm surprised this location is still running.

Drive thru. Out of large cups but got charged the same for a medium drink. Asked for hot sauce, got mild. No receipt.

This has to be the worst Taco Bell I've ever been to, super slow and always....ALWAYS mess up my order and last time I was there, there was a lady worker and older gentleman worker arguing and the old man complaining about how he needed a smoke break, it was ridiculous! Avoid this place! read more

I don't know how this place is even open. I've been here multiple times over the last few months and it's always a surprise to see if it's open and actually taking orders. They run out of ingredients, the computers are "broken," they don't feel like working. Who knows. The staff is rude and it's the worst Taco Bell I've ever been to. At some point, maybe someone in management will care, but I am starting to think this is their normal. read more

if there was a.zero star option they would get a zero rude af for no reason ordered some cinnamon twist they gave me like three pieces what a joke they should honestly shut down the place read more

absolute joke of a Taco Bell, workers couldn't give 2 craps about the customer. Every time I've ate there I've had to wait for over 20 minutes even when there were just a few cars in line. eating here will leave you feeling unwelcome, frustrate, and like you wanna fight the manager(if they even have one). please get new management and stop turning off your lights at 11 pm to feature customers from stoping in. if I could rate lower than one I would. read more

Worst service ever. Waited for almost 25 minutes. They said since one of the items isn't available, they have to cancel the whole order! What a stupid business decision. read more

They stole from me! I paid for food that was bad and I couldn't eat. So I took the food back to the counter and asked for my card to be refunded - they said they don't do refunds! What? So I said I'll take something else and asked for vouchers for the cost of the food. I thought this was overly fair. Again, they said they don't do that. In the end, I was told to write my name and number down so the manager could call me when they got back from wherever they were. Manager never called. I wrote, emailed, and took the survey and Taco Bell never responded. If you go to a restaurant and pay for food, you should get food! They totally ripped me off! They're not restaurateurs, they're crooks! read more

This is quite possibly the WORST chain restaurant in existence. This store should be CLOSED. Doors locked with employees standing inside who refuse to acknowledge you standing at the door. Order ahead is offered so you can SKIP THE LINE, but apparently, unless you sit in the drive-thru line, there's absolutely no way to get your paid order. Trust me, don't waste your time or money. read more

Well I went today to obviously get some food... when I walked in there were 2 little girls trashing the entire place and being really loud! Running around like a damn playground.. the mom didn't do much to settle them down.. did I mention the place was trashed!! The food I ordered was ok to say the least.. could wait to get out.. hopefully next time I do go it better be different! read more

My friend and I went, we were told to leave and get out after we had sat down, waiting to eat, after we stood our ground and sat back down, the food was decent, with some ingredients thrown around and the music was sub par. They also made fun of my friends name when making our order. read more

I ordered tacos and they got the order WONG we waited like 30mins just fair a mean person to say "go back an order yourself And when I got the Dorito taco they here to separate chips read more

good food, terrible service. Workers are very rude. ambiance is mid, good for a nice little late night snack, very aestheti.

Girl working the drive-through window was horrible. Apparently hates her job. Possibly hates her life did not show any courtesy. Customer service sucked. Tried telling us they don't have drink carriers which we have gotten them before. She appeared to be pissed off. We asked for sauce turned out to be a major inconvenience for her. Neenah, Taco Bell is below not good. They should demolish this and put some other restaurant in here Service has always been terrible. I don't know why we come back. read more

Went to this location last with a friend and his 2 young kids to order. While my friend was in the middle of ordering the guy over the drive thru Speaker box cut us off from our order and told us to pay at next window. So we pulled up to the window and my friend politely asked the worker if we did anything to piss him off which the worker told us to quit whining and pay for our order or leave. After he closed the window we sat there and waited for to reopen the when my friend asked for management, the guy said he was the manager and told us to pay or leave then closed the window and put a lock bar on it making it seem like he thought we were going to do something. All I know is if a manager treats customers with disrespect and refusing to accept any type of payment or even answer a simple question then this store needs to take a hard look at who they put in that position either that or close the store. read more

This is the slowest disrespectful place!!! Every time I come here the wait is ridiculous!!! Takes over 25 minutes just to get the damn order!!! This is absolutely uncalled for!!! I will never come to this place again!!! Not to mention drive thru ppl are snotty mean mugging customers smh!!! If I had it my way this place wouldn't even get 1 star read more

There's a laundry list of things I can say about this Taco Bell, but I'll stick to a couple problematic issues I've experienced. First off, there's little to no consistency to the way this place operates. The food is fine some times, while other times it's hastily thrown together with ingredients falling out of the wrappers, the order is incorrect, or the food is cold. The employees - with the exception of a couple - are apathetic and incompetent. This typically indicates a failure of leadership. I've witnessed employees standing outside smoking by the dining room doors, arguments in the kitchen, and employees sleeping on benches in the dining room. In addition, if you ever think about stopping in for a taco later in the evening, you're taking your chances as they may just be closed. The posted hours must just be a suggestion. Look, I understand that this is Taco Bell and no one is losing sleep over how poorly or how well they do their jobs, but I'm pretty sure Taco Bell corporate would not be happy with how this location is representing their brand. read more

This location is a constant disappointment, even for a Taco Bell. Placed an order via the app and was yelled at for picking it up via the drive-thru. Apparently I was being unfair to other drive thru customers? I ordered a singular cravings box... i would recommend to the lady who decided to yell at us to either quit your job if you don't like it or learn how to work in customer service like the rest of us. read more

This restaurant is horrible. They always mess up your order and when you try to talk to them about it they are very rude and disrespectful. Even the manager was rude and disrespectful. The people taking orders were not wearing masks as they are supposed to and when confronted they were very cocky and still refused to wear their masks. I will NEVER go back and I will NEVER recommend this poor excuse of a restaurant to anyone, EVER!!! read more