Really Taco bell! The chick at the window was on her phone for a good 1 mins before she even looked up to take my money. Hoodie on all hunched over the cash register..... her coworker inside just happened to pass by the window and he had the nudge or let her know we were there. No smile or apology for the wait much less a thank you!!! This was on a Monday night at 9pm . read more

Probably one of the worst service and most rude customer service I've ever had. Manager refused to refund me after I said I won't be eating here due to your service. Ended up having to take the food and the order was wrong!!! They still wouldn't refund me. All it was is tacos without lettuce I don't get what the big deal making new ones were, when I'm my receipt it says no lettuce. Had to threaten that I'll get my lawyer involved if they don't refund me. I wasn't rude to them at all, using all manners; yes Mam, no Mam stuff. If your looking to get tacos not a bad place to go but except shitty service. read more

Employee was super rude at the window and got aggravated at my order and forgot to give me one of my items. Please fix this and get your employees in check. This Taco Bell used to be nice. Used to be. read more

TB coming through with the Vegan Options! TB has always been a go-to; quick, affordable, & delicious plant based option on our journey. There are actually quite a bit of options. I usually get (& pictured) -Bean Burrito (No Cheese) -Spicy Potato Soft Tacos (No Cheese & No Chipotle Sauce) -&.. yes!.. Cinnamon Twists! As of (12/12/19) TB is testing on the Vegan Mock Meats globally, let's hope that comes to fruition here in the state! (insert drool emoji here) TB Released this article, which is very helpful, there are quite a bit about options @ TB, so don't hesitate to look around. https://www.tacobell.com/how-to-eat-vegan --- About this location Recently Completely renovated; I really like the new look TB is going with chain wide. Very nice, clean, & well kept. Marcus, an employee at this location, is always incredibly pleasant & helpful. He always makes the experience wonderful. Thank you Marcus! --- Thank you Taco Bell for having Vegan Options! read more

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Paid extra for subbing ground beef for chicken, added rice as well. Got about 3 pieces of chicken and a sprinkle of rice, thanks Taco Bell!!! Really appetizing read more

Taco Bell - beefy 5-layer burrito - Fast Food Near Me - Lake Jackson, Texas

I visited the Lake Jackson location the young was very impatient, disrespectful and racists. I can tell this behavior has been allowed, after being rude my mouth was hung open I couldn't believe it I asked for some salt which really pissed her of she said WHAT.... DO YOU WANT my mouth just open but silent then she slammed the window IM STILL IN SHOCK SHE NEEDS TO BE REMOVE BEFORE I DO A PROTEST read more

Everyone is happy, and friendly. Speedy service, food is always fresh. Not too busy somedays. I've been to a couple of others and this Taco Bell is a favorite read more

If you eat in, the food is great, but when you order to go, check food before leaving. We ordered the Supreme Nacho in (get and filling) and later order drive thru. Wow what a difference. Barely any cheese or topping. More chips than anything else, but yesterday went and ordered the same and lots of toppings. read more

Went to the newly remodeled Lake Jackson Taco Bell. No Pizza Hut combined with it anymore. Very good experience. The cashier was very friendly, and she got my special order put in (one of us is vegan). Order came out fast, and just as requested. And everything was very good. Great iced tea. Place is well staffed, and very clean. read more

Usually I would choose to refrain from even spending my time with a negative review for a "fast food" establishment but then this wouldn't be the first bad experience with this location. The first problem is due to the number of times my order has been wrong in the past, I always go into the restaurant. Secondly, fast is a very liberal term. When have you ever heard a Taco Bell tell a customer that their wait will be 25 to 30 minutes? Wish they would have said that to me! My wait was a total of 40 minutes. They DID start with the customer after me. They informed them they would have to wait 30 minutes to get their order... ~REALLY! I wish you could see their faces it was priceless and many of them sprinted for the door. My face was on the complete other spectrum, having just shelled out $30+ bucks for fast food I was trapped. Patiently I waited and got to know the other members of our community while we all waited for our food. I really feel sorry for the other member of the crowd that had ordered one soft taco. This all comes back to the first problem. Being slightly on the furious side after my mandatory entrapment- my name and order number was finally called. The young man spouted out my items and I headed for the door. Wow that was a complete mistake. Items wrong: nacho's, shredded chicken taco salad (see picture- see how many items you notice missing. Btw chicken was ice cold). Items missing: 2 orders of pintos and cheese, rice and beans, chicken quesalupa. So they only got 2 out of 7 correct. Outstanding. Let me get you a gold star, oh wait, I ate it because I was starving. read more

Taco Bell - Can't even remember cheese or toppings? - Fast Food Near Me - Lake Jackson, Texas

Sat in drive thru about 8:25. Thought they didn't serve breakfast! Drove up to the window time says opens at 7am. Drove back around sign says breakfast and three vehicles in the parking lot. Went back to drive Thru no answer beeped no answer went to McDonalds try the next one down the road next time what a waste of my time! read more

From Average to deplorable in Six months! Mid 2016-Consistent with my general expectations from a national brand. No surprises! Glad to have a Taco Bell in town! Early 2017 doors were locked at noon on a Sunday afternoon. Drive through was closed too? About the time we loaded up in the car again to leave an employee unlocking the door. We did not stay. March 5,2017 approximately 7 PM no lettuce. Really? Also out Blast, Rootbeer and some Sauces! Who runs this place? No wonder you are hiring? I hear a competitor is coming to town. Will Taco Bell close or rise to the occasion? read more

Ever since the Taco Bell in Lake Jackson was remodeled it has had even better customer service than Chick-fil-A, employees are extremely polite. Have never even had a mistake in my orders read more

Not reviewing the Taco Bell because I've had a normal experience with them. It's a Taco Bell. What more do you expect. But this place is also a Pizza Hut express. I had ordered a pizza online and thought this was the building I had placed it at, well when I got there they hadn't received my order and the very nice lady at the front asked one of the other young workers if they had. And all he did was yell "NO" at me multiple times. The only reason I'm giving this place two stars is because the manager came and was very nice and explained I was at the wrong location. But screw that kid for yelling at pregnant woman having a bad day when all she wanted was some pizza. read more

Longest wait time in the U.S.A!! It don't matter if you only have two cars ahead of you and its a quiet time. It don't matter if you go inside. It don't matter if you order a popular item thats ready to go. You WILL be waiting AT LEAST 20-25mins. Then we get onto the staff, who are unenthusiastic, error prone, and seem confused by even the simplest task you'd expect from a Fast Food employee (Such as knowing whats on the menu, crazy I know!!) Unsurprisingly from the slow, minimum effort service, the food is terrible. I am not a food snob, I enjoy fast food when its late and I'm hungry on the go, but this place just makes every badly... AVOID!! AVOID!! AVOID!! read more

My husband and I went tonight and had the worst experience. The girl who took our order was so rude and dismissive. We felt so unwanted. We will not be back. read more

The service was rude and there was mold on the crunch wrap, and they gave hardly any meat on the crunch wrap. We really love Taco Bell, but this was the worst experience we've ever had. read more

This is by far the slowest Taco Bell that I have ever been to. Once in the drive-thru line, there is a little concrete curb/wall. When you've been sitting in the line for thirty minutes, this wall prevents you from leaving. Seriously... I feel like an illegal wanting to escape. They are definitely in need of new management or a new way of doing things!!! I'm a granny, and even I walk faster than they serve customers. read more

I have to say that I was surprised at the previous reviews. I have been there twice and great service and friendly folks both times.

So, it's a Taco Bell. Given the homogenous nature of the experience with these chain places, the difference comes down to service and amenities. Here, service is a bit slow, but not offensively slow. If you're in a rush, you might get aggravated. Facilities consist of the standard kiddie school style one piece bench sets. Actually they more resemble the cafeteria seating from prisons...anyway, they are uncomfortable so everyone sits in the handicapped seats so that when you are with someone that needs a cair or to get to the table in a wheel chair, they cannot. When will TB learn? The drink area tends to get messy and is not tended enough. Overall, though it is consistent TBfood in a relatively clean place. So, it is AOK. read more

I probably had the worse service ever in Taco Bell or maybe even in a fast food place. The crew looked like they were not properly trained and the cashier/order taker acted if he could care less. Some of his buddies were there and he was goofing off with them. The cashier got my order wrong. I corrected him, like to never got my change back. Waited over 15 minutes for my order and it was still wrong. I usually get good service, but I may take my business elsewhere for a while even if it costs more. read more

The RGM is a rude person she is not professional at all the food is not assembled correctly

So I decided to give this lake jackson location another shot. The nite manager is a complete tool. Rude in every meaning of the word. Waited in the drive 5 only got half my order. Then she gets pussy when I sit there waiting for the rest . 27 mins for 3 empanadas read more

I have no idea whether the food is good or not. Have waited for over 25 minutes for a cravings meal box. This is absolutely ridiculous. They are serving drive through 5-1 over dine in customers and the entire sitting area is full and standing room only in the dining room. This is a horrible experience that I won't be having again. Taco Bell is fast Mexican food. Used to be cheap and fast but that's not the case so much now. Would be zero stars on this review if I could leave it read more

drive thru the slowest in town. I have sat in this drive thru for 45 minutes before. Praise Jebus my son and i are taco bell fanatics. I mean doritos locos tacos? Man love those things!!!! read more

Hi my name is Teresa when i went to tacobell some young man messed up my order and there was this nice and polite girl can't remember her name but it stared with an X she understood my problem and rapidly fix my order and wow she was fast she was really nice she always has a smile on her face very friendly girl read more

Had lunch at this Taco Bell/ Pizza Hut Express location today. It's a full Taco Bell menu with a selection of Pizza Hut personal pizzas and breadsticks available as well. I decided to get something from both menus. I got a Beefy Five Layer Burrito from the Taco Bell menu and a order of breadsticks with marinara sauce from the Pizza Hut Express menu. Service was exceptional fast, especially being during lunch. It was just a couple of minutes wait for my food from the time I placed my order until I received it. The staff was very friendly and the restaurant was clean. My burrito was Beefy and had a nice amount of the nacho cheese sauce on it. It wasn't "messy" as some Taco Bell burritos look as it they were just sloppily put together. My breadsticks were good as well, they tasted fresh and arrived to me hot. Overall, I really liked my visit to this Taco Bell location and the Pizza Hut express is a nice little bonus inside. read more

This is the only place where they can get my order wrong and I still don't complain. One time I ordered something and I got something else but I ended up liking what they gave me even better than what I usually order. You can't lose here. I recommend getting the 5 dollar box deal. read more

Getting a quick dinner but tuna out to be a 25 minute wait just for 2 Small burritos and they weren't even busy!!! They were messing around just sitting there... And they didn't give me any sauce right after I asked for it... read more