Anna at the drive thru windows was rude. Very short with her answers. I asked for light ice and I saw her put half a cup full of ice. The food though was great. Taco was made perfectly and the burrito supreme was delicious. Would have been a 5 star of it wasn't for the lady at window. read more

Taco Bell - Burrito supreme - Fast Food Near Me - Germantown, Wisconsin

The WORST staff. The rudest people, they can never get an order correct, and food is cold or old. This has been going on for far too long at this location. Step up already or close it down. read more

The wait times are super long. And the food is mediocre. The drive though gets super long.

a lot could improved here, i am currently on my period, and it is rough out here. i came here at 8:45pm go up to the door and it is locked... and i ordered crunch wraps and baja blasts and don't forget the one and only cinnamon twists in the drive through. i look in the bag... to be stunned and see huge disappointment. obviously no cinnamon twists. went back to get the cinnamon twists and a lot of attitude was given. very disappointed read more

Taco Bell - Fast Food Near Me - Germantown, Wisconsin

Ong they forgot my entire order, I ordered a cravings box and got a cup of nacho cheese read more

Taco Bell - Fast Food Near Me - Germantown, Wisconsin

Absurdly slow service. I ordered ahead on the app hoping that would help, but I still waited 10+ minutes in the drive thru for a basic 3 item order with no other customers. read more

I have always loved Taco Bell food and I get it frequently. Never ever have I had an experience like this one at a Taco Bell. No cars in parking lot and no was in the drive thru when I went through the drive through around 10am. They proceeded to tell me very rudely that I would have to come in to order. So I did but no workers were in sight to take my order. I just left. If you're in the area craving some Taco Bell, save yourself the hassle and go to the next closest Taco Bell! read more

Insane, do not go here. Thats all you need to know, save yourself some: time, money, and stress. Zero usefulness here, ordered on app waited 45 minutes, people walking in were getting their order before me and id been waiting 30 minutes already. read more

Yuck don't order the veggie bowl it had mostly rice and tasted terrible. I used to love Taco Bell and everything I've ordered lately has been over priced and not been made well. read more

Just went through the drive thru. Ordered the luxe box (among many other things). No issues until I went to pay. Sorry we don't have any chicken for multiple items (including the luxe box). Asked if I could put in a beef substitute. 3 diff people looked at it, all no substitutions (even though they were out of chicken). Ended up paying 5 extra dollars for the beef version and still had to pay 9$ for the box (even though it didn't have the main part). Very rude staff. Will not be returning. read more

service was insanely slow they messed up my drink three time and it took over 40 minutes to get my food. The service was unacceptable for a drive thru. They were'nt even short staffed, there was a full kitchen crew which makes this service even more unacceptable. read more

It's crazy that Taco Bell in Germantown doesn't close til 2am but I see employees outside smoking. Y'all need to change your hours and possibly get new people because they way they talk to people "after hours" is ridiculou. read more

We came in on a Sunday afternoon about 1pm. The lobby had a few people sitting without food. We should have taken this as a sign. Come to find out that they were 30-45 mins behind. Our food took 15 mins. We really like Taco Bell, but sadly this location needs more people or something. read more

Went through the drive thru at 12:30 after confirming they were open until 3 am. We were asked if we were using the app and after saying no and ordering, they did not respond. We pulled up to the window and were told they were closed as there were several workers inside and the hours were stated on the window as open until 3. read more

Every time I go to this Taco Bell, every employee I have come into contact with is incredibly rude. Not sure what's been going on there lol but it's every damn time. read more

Update Ten months later: Somehow it's gotten worse. I was craving a Mexican pizza so I tried my luck. Bad idea. I was told that they were short staffed and could not take my order. They were "waiting for the cook to come in". Please note, this was at 1:00 pm in the middle of the day. What makes it worse is that every employee at this location is mean, rude, makes faces and sighs, and acts as if the customer is a nuisance for even coming in. It's crazy. I'll never go back. The Sussex location is a few minutes further, but they'll get my business from here on out. I honestly don't know why this location bothered reconstructing/remodeling a whole new building. It's a waste. There are never any employees there to help customers!! 0 Stars. read more

My last review wasn't a good one. Recently after the update to this location the food and service has improved!

This location unfortunately seems to be very understaffed, at least that is what they say. I have gone here multiple times at night and have been turned away as they will tell me they are only taking door dash or online orders due to being short staffed. Disappointing since taco bell is one of the few late night open restaurants. read more

Yuck!!! Not the place to go! I really wouldn't suggest it. They even messed up my order, yet gave us a large Mountain Dew. Crazy place!

Manager on duty tonight made nach bellgrande with old chips went inside being friendly asking for refund ( you can ask the staff ) she said " Not getting a refund dont have time for that tell them come back tomorrow ) letting all her staff leave she then proceeded to tell them to lock the door and we cant get a refund. She the proceeds to yell in our faces verbally abusing me and my wife telling us she cannot process a refund which a lie because this was the second night being dissapointed at this location and told us to leave or she is calling the cops. When she called the cops it is the details she used to get a bigger reaction possible leading to being deatined or guns drawn by saying " I have a black Male and a woman throwing things at me demanding a refund " leading to 7 police vehicles swerving into the parking lot looking through my vehicle and demanding information while being investigated no one camethrough the drive thru line at all or inside. I felt my life was in danger she refused to give me her name but i want this investigated it couldve lead to legal trouble due to her being lazy and not processing refund acting like an employee when she processed a refund day prior read more

I'm sorry y'all but I don't even care if this is the only Taco Bell around it's not worth going here. Disrespectful person at the window was disrespectful and called us basically idiots when she can't listen it's not that hard. She did the same to the nice lady in front of us. We did not even pay yet because I'm not paying for something that WASNT EVEN READY. Mind you one of my friends got food poisoning a while back leaving her bed ridden for a week and a half. Either they just need to get rid of her, fix management, or that Taco Bell location all together. If you're mad about not being able to sit there and get paid for doing nothing you should really reconsider. If there some sob story about how this is the only place you can work at I'm sure it isn't girly. Try again. Thanks to the girl working at the window at the Taco Bell in Menomonee Falls at 5:20 pm on February 20th you can't do your job should reconsider that attitude because I don't even know if god will even fix it. I don't even wanna give this review one star it deserves ZERO. read more

let's start off saying I will never order from this location ever again. and I will urge others to do the same. the service was terrible. sat in the drive thru for 10 minutes with one car in front of me with a small order. when I did get my order they get my nacho fry bowl wrong and forgot the second one. when I got the order again. it was still wrong.. never again read more

Ok I'm not going to dump on Taco Bell because I know what I'm getting in to. I was going to Fleet Farm and Chicago later for a full meal so I didn't want a traditional breakfast but some sort of a hand held thing to get me by. I will admit that I wanted to try that silly hard fried egg shell breakfast thing but it was gone, sh*t now I'm lost so I remembered the crunch wrap breakfast thing. Ok this thing is sausage patty, hash brown cake, cheese and fake scrambled eggs-fluffy and a bit too moist wrapped in a flour tortilla and panini like toasted to a crunch. First impression was that it was toasted past golden brown and heading fast into incinerated territory and Devine intervention slapped someone up the head and it was pulled off the toaster. It was a crunchy shell with crunchy hash browns, warm cheese, fluffy scrambled eggs with a mild sausage patty all playing well together. I actually like the concept and it was ok for fast food, will I be a regular, no but it was a tasty change for breakfast. I might steal this idea for home use and with better quality ingredients and a couple twists like a spicy sausage patty, pepper jack cheese, Obrien baby red potatoes made with some jalapeños might be a real treat. read more

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I just attempted going to this location. When I pulled up at the speaker there was so much background noise I couldn't hear if the lady said "hello" or "I'll be right with you"...so I waited a couple minutes and then simply said "I couldn't hear you earlier, but is it ok if I place my order now?". The employee rudely started shouting over the speaker at me saying what she said earlier and thought I was busy staring at the menu and kept going with some more ranting. Unfortunately, I felt it was borderline harassment and drove away. I will never give business to this location again. read more

Just close this place already. Worst service imaginable. Half the time they can't take orders and when they can, it's wrong.

We've been in this line for 20 min. Hurry up Taco Bell. We ordered online and the inside is closed. Had to wait in a line of 11 cars moving up every 5 min (if that)... read more

Taco Bell - Never ending line - Fast Food Near Me - Germantown, Wisconsin

Worst slowest place ever. Almost 15 minutes to get our order out. I ordered 3 hard shell tacos. And there's no one else but one car behind me that was waiting. What the hell read more

I miss the old days when fast food locations were held to some sort of standard. I stopped by in the evening and the parking lot was dark, none of the lights worked. I parked as close as I could to the door, the lights should be fixed stat, not safe. Walking in, the interior was not cleaned. It looked like the floor had not been cleaned in a really long time. They have a new system where you place your order on a device instead of with a person. I ordered two tacos which tasted ok. I won't be back the lack of cleanliness and service is the main reason. I'm glad I went inside so I could see the floor and the lack of teammate interaction. Is the new fast food standard: dirty restaurant with no human touch? If yes, count me out. read more

Always something where they can't stay open or have food available. Just shut down so we can stop getting our hopes us and waste our gas to go there read more

Visit on November 13th - This is the first time in almost four years that I ordered from Taco bell and I was surprised by the recent menu revamp. As the holiday's approach I was out and about doing errands and a visit to the gym. It was lunch time and I was looking for something somewhat healthy, so I stopped in and ordered two chicken soft tacos with pico and cheese. It has been close to 4 years since visiting a Taco Bell, but I remembered that two chicken soft tacos will be a filling lunch and mostly healthy. Since the employees were busy trying to figure something out in the back, I chose to using the self ordering kiosk and was able to customize my order, this was a nice addition, so I bumped up the star rating to three. That's probably the only positive side of my visit. There was a lengthy delay in getting orders out, but the counter worker apologized and it was almost the lunch rush, so I hope they figured out their issues after I left. To begin with, the soft taco shell was a little bigger than a street taco, not sure if they have gotten smaller in the last 4 years. The first chicken soft taco had one piece of chicken, about the size of a fire sauce packet. The second taco had more filling, but still not what I remember from the past, especially at the price point of almost $3 for a shabby chicken taco. It will probably be another 4 years until I visit another Taco Bell, unless they bring back the Chili cheese burrito to all franchise locations, then I might stop in more regularly. read more

Taco Bell - Chicken soft taco with sliced chicken. At the kiosk I was able to make it fresco style using pico with cilantro, but kept the cheese. - Fast Food Near Me - Germantown, Wisconsin

Rude workers, half of the time the order isn't even correct. Some lady was taking my order in drive thru, kept cutting me off and assumed I was done ordering and gave me a total before I could finish talking. I told her I wasn't done ordering, she sighed and rudely asked what else I wanted. No one asked you to work at Taco Bell, you're getting paid to take orders and not be rude. Taco Bell on Brown Deer Rd has much better service for anyone looking! read more

So I know what all the reviews are saying but I went to this Taco Bell after 9pm on 2 separate occasions, one being tonight and the service was amazing. There was a line that moved quickly as possible and the young lady working the speaker and window was friendly and professional. Both times the food was hot and fit my unique ordering preference. Can't speak for the day time crew but when I've patronized at night everything has been exceptional! read more

I'm standing in this restaurant right now. Everything is dirty. The employees don't seem to care. Nothing is stocked. Tables aren't wiped. The drink area is a mess. I've been waiting, along with other customers, for what seems like forever. I think the coming of Jesus will come before I get my Taco Bell!! read more

Taco Bell - Fast Food Near Me - Germantown, Wisconsin

Ordered take out on door dash and I asked specifically for hot sauce and fire sauce and didn't even get one! Very disappointed with the service they need to start reading orders better! read more

Don't even bother trying to go here. They really should just burn this location to the ground and start fresh. Never get an order right and that's if you can stand waiting for at least 45 minutes in line to order. And that's only for two people in front of you to order first. God forbid they have what's on their menu or plastered all over commercials. For the love of god take down the pizza hut logo until you can make a pizza! Only saving grace is you can pull straight into the Burger King drive through after you get too angry to wait anymore. read more

Sunday, August 30, 10:00 a.m. - 10:20. I couldn't be more disappointed in the service and the way I was treated. I sat waiting at the drive-thru and window for almost 20 minutes before someone acknowledged me. When I did, I was greeted with the manager refusing to provide me with the district's telephone number and her name. Obviously, I wanted to lodge a complaint. Had I not paid on the mobile app, I would have taken the lead from the other dozen cars that left while I waited. I tried to cancel my order, but was unsuccessful. Even though this location is close to my residence, it'll be a cold day in hell before I return to Taco Bell. NO fast food is worth all this. read more

Every time I've gone here I've gotten my food in a reasonable amount of time and the people on the intercom are very polite with "sir" as part of their script. The only reason I'm even adding this is because I saw how negative most of the reviews are- and that simply hasn't been my experience. I have had a single issue with my orders, but it was rectified. I would say it's a pretty decent Taco Bell. read more

Ordered tacos and they filled it with beans and not even meat. The cashier was rude and didn't offer us a refund. After admitting there mistake still no taco with meat and no refund. Friend went there got a refund and when he got home and looked in the bag it was full of sauce and nothing else. Literally just sauce. Terrible workers. Terrible drive through. Terrible service. Never again. read more

I literally just stood waiting inside for 10 minutes after I ordered for ONE item. Horribly unacceptable, especially considering the manager who handed me my food had no intention of doing anything to compensate for the fact that I had to wait 10 minutes for ONE item. read more

I've come here three different times ordering nachos, and each and every time the meat is never ready. Not only can I not get my food, the workers are rude and lack communication skills. When I asked how long the wait for nachos would be all I got back was sass and "mm how long they usually take" in response. If you crave Taco Bell then it might be worth your while if they can actually get your order right but if you want customer service and a bite to eat, stay far far away. read more