Staff ignores you until you legit yell at them and even then you're order won't be ready for another 20 minutes. If you want "fast food" this is not the spot . Slow staff and very unfriendly. read more

They hardly put any meat in their products...u watch the commercials and they're stuffed with meat !! Very disappointed!

I love this location for its cheap food and fast service. Don't complain about authenticity, because this is exactly what it looks like. You know what Taco Bell serves and this one is also a KFC. Hard to beat when open late, even if it's kinda small on seating. read more

Granted the line gets busy at times- we do live in Boston afterall that's what happens when you keep building new homes- I've been coming to this spot almost 1-2 times a week for the past few years due to my son's school being around the corner. I can say this much they make great food! Sure the wait is a little annoying sometimes but that's out of our hands as long as the food continues being good and tasty- read more

We just stopped by now and they have the door locked and employees were cleaning up already. One employee saw us try to go in and just ignored us. I understand they want to go home on time. That's okay but don't post that you are closing at midnight but in reality you are closed before the time posted. Don't want to waste time and gas. read more

I work nearby and stop here often for a snack after work. The manager is always present and helpful even to customers that are less than polite. Since the remodel the place looks a lot more inviting and if I do have time to dine in I will. I've never had an issue with my order. The tacos aren't thrown together and considering that there isn't a drive through they do a really good job moving customers along. I will always enjoy the food but the staff are what makes this place a regular for me. read more

I don't normally leave reviews but this place warranted one. It has the worst "cooks" if you can even call them that. Sadly this is the only Taco Bell nearby or else I would never go here. Every time I have ordered, something has either gone wrong or it has taken them terribly long to prepare items where they just have to assemble and no real cooking. I am a vegetarian so all of my orders are slightly altered with beans substituting for meat. It's a simple instruction to follow yet they manage to fuck it up again and again. My family, who had not eaten meat since birth because of religion, were served meat on multiple occasions despite making it very clear to them. Often times, not only do they put wrong items, but they also skimp on things or completely forget them despite it being one of the main ingredients. Like how do you forget the beans in a cheesy BEAN and rice burrito??? The staff also has no sense of rush. It's called fast-food for a reason. If they had taken their time to make sure things were good then I would understand, but no they can't even do that properly so what's the point in taking so long. They take their sweet ass time even if there is a long line which happens very often not because the place is constantly busy but because they are slow. If you can choose another place to eat, please definitely do so and avoid getting yourself messed up in this shit show of a place. I honestly think Taco Bell needs to shut this place down or hire an entirely new crew to save their reputation and business in this area. read more

Cheap american version of Mexican food. One of the predictable places when it comes to a fast food chain. Dirt cheap so good for money. I like how they introduce one thing or the other every season. Their combos are good for sharing. read more

Okay, I don't know for a fact that the fries were over a day old, I just know they tasted older than that!!! In all my years of eating fast food, I can honestly say those were the oldest, stiffest, most disgusting fries I ever had. The tenders were also cold and stale. The whole meal was disappointing! I encourage the owners to drop by and order a meal with tenders and fries. By the quality of the food, I think they already know and don't care! As long as they take your money, right? They sure took mine!!!! Please Please Please stay away! There are better places to go and spend your hard earned money. Thank you. read more

Go there regularly. Rarely have any problems except it has a line pretty often. This is a leader among Taco Bell locations.

First time I went they denied Taco Bell app coupons. Second time I ordered here the manager refused to let me get more than 2 sauce packets no matter the size of the order. Third time I ordered here the cashier said my name, handed me the order and when I realized they gave me the wrong bag, I went back only to have the cashier scream at me about why did I take the wrong bag even though I reminded her she handed me the bag after confirming my name with many witnesses to her obvious mistake. I was in such shock by the wrongful yelling, that I just had to shake my head, walk away, and laugh at this craziness. Never have I been yelled at let alone when it's not even my fault...needless to say I don't need a side of drama with my food so this was the last time visiting this establishment for me. read more

It's so hard to find a good Taco Bell. My husband and I LOVE TB but the one by our home is complete trash. This Taco Bell has it on point. Their food is always correctly made and HOT! They don't have watery meat like others we've been to. The hubs even says "whenever we come to the mall we've gotta get Taco Bell because it's the only one that makes good food". The staff was very friendly while taking our order and they worked together to get everyone's orders out quickly. Other Taco Bell's need to take note. read more

I always get a welcoming greeting and service from the young kid Terry who works the front counter. I notice every time I go in he is always cleaning something while everyone else stands around and watches.. the manager Carlos is TERRIBLE!! He should be fired for the way he treats Terry and how he talks down to him constantly in front of customers! The manager is extremely DISRESPECTFUL and UNPROFESSIONAL!!!! read more

To get my Taco Bell fix in the Framingham/Natick area, this location is the place and the line inside here is obviously long. No drive-thru. It's a co-branding of Taco Bell and KFC food items here. The entire KFC menu is offered here, but the Taco Bell menu is basic with the popular items such as the value menu, chalupas, gorditas, and TV advertised items. No Fiesta Taco Salads (with the fried tortilla shell bowl) on the menu here :-( Free refills on self serve Pepsi fountain drinks near the counter. Positive Note: Popcorn chicken, mashed potatoes, and 99 cent cheesy bean & rice burritos all on the same menu. Negative: The dining room can get nasty and not cleaned often. I get my food to go most of the time. Parking can get crowded since it's in a small neighborhood strip plaza. read more

If I could give this place ZERO stars, I definitely would. I was craving Taco Bell so my husband picked up some on his way home from Connecticut (Home= Boston, MA). He stopped by this Framingham location since it was on the way. He ordered 1 Mexican Pizza with beef and NO beans, 2 Baja Chalupas, 1 Cheesy Crunchy Gordita, 1 Doritos Locos Supreme Taco. Looking at the receipt, it seems like the cashier got it correct but I guess the kitchen doesn't care what's on the order screen. The only mistake my husband made was to not check the contents of the bag because they completely gave us the wrong order. The Mexican Pizza had zero beef and it was all beans. It was soooo friggin soggy and looked gross. The Doritos Taco was not the Doritos shell that we were expecting. The cheesy crunchy Gordita was soggy and wet and stale. There totally was no "crunch" to it. The Chalupas were the only thing that was correct in the order and guess what? They skimped on the beef. The amount of beef is as big as my middle finger and quite frankly, that's what they should get instead of one star on Yelp. The entire meal was so disgusting so we threw everything away and didn't bother finishing the meal. A couple of bites said it all. We called to see if they can refund our order because we are not driving 30 miles round trip. It's not worth our time and we don't want to have to pay another round of toll fees just to fix a $17 order. It's stupid to drive all the way back. Thankfully my husband used a credit card to pay so that we can dispute the order. Our CC company will definitely get a call first thing Monday morning. In the meantime, fellow Yelpers, avoid this place-- OR-- order the opposite of what you really want since they like to play that game. Also, prepare your taste buds for staleness galore! read more

Taco Bell - #Tacobell Fail--- just wait for my Yelp review!!!! - Fast Food Near Me - Framingham, Massachusetts

Wow some bad and old reviews... I like there Cantina bowls. They are filling and yummy. The veggies are fresh and crisp, the rice and beans are cooked well, not dry or crunchy. I also got a bean burrito which was okay nothing special but hit the spot. Got the kids soft tacos and some chicken and they were thrilled. The place is always clean and the people are fast and nice. It is always busy when I go but the line moves along well. The orders are filled correct and fast and the people are always friendly, nice without attitude and helpful. read more

Yesterday was our first try at a Taco Bell. We decided to visit the one in Framingham. Surprised to see that it is part of a KFC. It is not a large place, but we ordered a Nacho Party Platter. I was encouraged to see the owner supervising everyone and checking on orders. It was a busy place even at 2 PM, people coming in continuously, which is a good sign. It took them a few minutes to make the platter, and we ate out in the car, as no indoor seating is allowed. We were both surprised to see how good the Nachos tasted. The chips are the small kind, and the platter is full of them. Just the right bite size. All the toppings were excellent. Beef, beans, sour cream, cheese, guacamole, sliced pickled jalapeno peppers. I asked for their packaged hot sauce, and that added the extra kick I like in my Mexican food. It is a winner. The owner was cheerful, considerate and kind. I like to see owners involved in their restaurant. We will be happy to visit again. read more

I ordered 3 separate times online for delivery. Each time was missing items. How difficult is it to follow simple order instructions? No point trying again. I'll help support other businesses during COVID. read more

This Taco Bell charges way more than any other one so buyer beware. Their "$5 Craving Box" costs $6 + tax. Constantly upsell to "steak" without explaining it costs more by just asking if you would like steak. Then they consistently out ground beef on it anyway. read more

There is a reason why it's called "Fast Food" place, have been to this place 12-15 times and from the wait in the line to getting my order, I have waited at least for over 30 min. The place is dirty, the employees take their sweet tile cleaning tables and preparing food. Worst TB ever ! read more

Slow food, done wrong, every time. One would think I have learned my lesson. Two 2-piece extra crispy meals, took 10 minutes and 57 seconds to be completed. 4 people who ordered after me got served before me. I figured it was another case of giving away my food again. KFC / Taco Bell you have failed me, I will not return for another year. read more

When it comes to a known chain like this, I'm not really rating it based on how the establishment compares to your vast array of other food choices, instead I'm comparing it to other Taco Bells/KFC. And, this is a terrible Taco Bell/KFC. First, there's no drive thru. Fine there's not much they can do about that now, but it does make things less convenient. But there is always and I mean always a line inside. On average it will take you 7-12 minutes to get your food. I don't consider that fast food by any measure. And the staff is definitely unpleasant. They make you feel like they don't want to be there and you as a customer are a nuisance that they have to put up with. And, finally it's annoying they keep the sauces (for Taco Bell) behind the cashier and you are expected to ask for the sauce when you order. If you ask for the sauces at the pickup line they usually get annoyed at you and tell you to go ask the cashier. read more

I'm pretty generous with my reviews on Yelp, but this experience was bad enough to warrant one star. Save yourself the trouble and go elsewhere! Customer service is terrible and menu prices are not completely accurate. As far as the food goes for the Taco Bell part - this place is skimps, you'll probably get a better portion of food and better quality if you go to a different Taco Bell. Never coming back! read more

Went on a Saturday night around 10:30p. Have never waited longer (15 min?) for a Taco Bell order in my life. It would have gotten a higher rating but the tacos and burritos were far wimpier than the fare served at my home Taco Bell and others I have visited. read more

When I first went here they were out of chicken (it's actually a KFC taco bell) and the guy at the counter acted a bit short. I went there again afterwards and everything was stocked and the service was fine. Got a quesarito both times and it was the bomb! read more

I've been here a few times...and have never been disappointed. This isn't so much about the food, which is KFC/Taco Bell so it's pretty standard in that aspect. This is about the service. Every single time I've been in, the person who takes my order is smiling, efficient, helpful and just down right awesome. I had a gigantic obnoxious (or so I thought) order for work today. This guy at the register was on his game. Perfectly taken and quickly made. I love you, register guy. read more

You don't come to a combo KFC/Taco Bell expecting the French Laundry, but this place is always understaffed and slow, and the condiment/drink area is always filthy. The food (eventually) comes out OK, so I come here anyway because sometimes you just need a taco or KFC fix, ya know? read more

I'm a big fan of Taco Bell, but the on on Cochichuate Rd is terrible. It's always understaffed, the drink area is always a mess, and the tables are never clean. There's always a wait and there's no drive-thru. The funny thing is that they remodeled it only 2 years ago. On the positive side the workers work hard and act friendly. To the Mangament: HIRE SOME MORE STAFF. read more

This is the franchise Taco Bell forgot about. This place is prob the worst decision you could make.. After waiting forever to place my order, the cashier appeared to have understood my request for no sour cream on two burritos. I get the order, 2 random wrong tacos, and the burritos all had sour cream.. The employees def don't wanna be there.. I dumped the food and went down the street to bk. I'd give it zero stars if I could. Sorry Taco Bell, never ever coming back. read more

One of the worse if not the worse, Taco Bell experience I have ever had. Stopped for lunch. Understaffed. Only two people working the front. Took 17 minutes to get order. Ordered Burritto Supreme for $3.49 and was charged $3.99. Told this to shift supervisor whose response was that I had chicken and not beef. When I noted that this was not listed on the menu board and was not told by the ordering person all he said was sorry and never looked directly at me. Kept packing a bag. In addition the food that was ordered was cold. Did not even want to deal with the supervisor again. Just ate part of it and left. Went to www.mykfcexperience.com to leave comments (combined KFC/Taco Bell location) and just kept getting round about links and never a web site for a survey. I am going to try to get in touch with Taco Bell corporate, if possible. Do not go here. read more

I am disappointed. I often come here for a fast lunch. Today I ordered a small drink with my meal. I didn't get it but noticed she never rang it up. Whatever, I let that go. The disgusting part is what appears to be the manager (wearing a blue denim collared shirt) was handling food without gloves on. He was ordering the staff around, kept putting his hands in his pockets and on his belt, and then touching food.!!!! This is disgusting. The rest of the staff have their gloves on and working hard. I will not eat at this location again and wouldn't suggest you do so either. read more

I ordered a T11 which comes with a drink. when o we g to get my drink i sign says No ice but the Dr. Pepper looks and tastes like water. When I tell the cashier she says sorry but the ice machine no work. Does not even offer me my money back or something else instead. It would also be a good idea to inform the customer about the soda machine issue before you purchase a drink rather than not even mentioning it. Another failure of customer service. read more

This is a KFC Taco Bell, and I guess it does exactly what it's meant for. You go here for quick fast food. There's nothing particularly remarkable about it, but it's worth going to if you're in the mood for KFC or tacos. I'm sure there are better Taco Bells out there, but it's not "avoid"-worthy, it's just... mediocre. read more

Awesome. They smiled, made me some insanely good life-affirming burritos and had a pleasant setting to enjoy it in. Some people give Taco Bell a bad rap, but hey, if you are looking for a damn good burrito, or several burritos, give this Taco Bell a try. read more

I am a Taco Bell fiend and this is the closest location to my house. It seems that at any given time on any given day, there will be a line. There are no if's, and's, or but's about it. Typically only have one person working the order line and about 5 working the food assembly line. A while back, they stopped putting the taco sauces out by the napkins, forks, and drink covers. My guess, people were abusing their right to free taco sauce w/ their purchase. Personally, I love saving the sauces to use on burritos or tacos I make at home. But now, they keep the sauces under lock and key by the cashier. So on top of having to deal with the never ending line and taking orders from patrons who seem to still be deciding on what they want to order, they now also have to provide you with sauces. I double dog dare you to try and ask the guy who gives you your order for some sauce. They apparently cannot walk the 10 feet it is to the cash register to grab a few sauces for you to make things easier on the cashier. I was a bit upset the last time when I asked for 'mild' and 'hot' to go with my T3 order, despite the growing line, the cashier painfully counted out 3 mild sauces and 3 hot sauces. Those were some sad tacos that night. But today, I must've done something right. The cashier threw in a handful of each into my to-go bag. It could've been that he felt sorry for me that I looked like a wet dog due to the pouring rains outside or maybe it was the fact that he was trying hard to get the line down that he couldn't be bothered to count them out. Either way, I'm having some happy tacos tonight and more than enough sauces to last me until Christmas! Oh yeah, and it's great that you can get KFC here too, but I usually only go when I hear the call of the taco. Beware: the spout that is labelled 'Nestea 'Sweet Tea' is not really sweet tea at all. Tangy lemon iced tea at best. read more

Service took over 15 minutes for us to get our food. There were 5 people working, meanwhile there was only two orders to prepare in front of us. Friendly people, but they seriously need to prioritize the customer more. One worker ignored everyone while he continued to talk with a customer. This person might have been the manager, which makes it raise as bad. read more

The employees are slow, I'm pretty sure there's mold on the soda heads, and the orders are often wrong. I'd rather drive an extra 10 minutes each way to the Marlboro location. read more

After waiting five minutes while the clerk chatted with the manager, I ordered a cheesy bean & rice burrito. When I got home, my mouth was filled with cold beef. I was nearly sickened, as I'm a vegetarian. In general, the place is dingy, with rude service. Expect to stand in a long line. read more

I have been eating food from this establishment for over a year now. When I get burritos it's usually bean burritos and a chicken burrito. Up until the last few weeks, the chicken burrito has contained guacamole and has been grilled. Not any more, though. When I called to ask them what happened, I was told "No sir. We do no grill those burritos, or add guacamole to them." I'm not sure what is going on except for what is probably an obvious attempt to increase profits at the additional cost to the customer. The chicken burrito sold this way, without being grilled and without the guacamole is crap! On another note, I have heard complaints like what I've read here about Kentucky Fried chicken since I was in high school in the 60's. Now I'm not saying that some of them aren't on the level, but for quite awhile they have been produced by vegetarians who are trying their best to force meat eaters to conform to their standards. Just saying...... read more

well where to start. i guess with why the place is so understaffed all the time. i come here sometimes to pick up food for work regardless if im eating it or not. every time i go in at lunch there is a line to the door. well i guess thats normal but if its always busy why not have more people working. 1 person working the register who was about as high as high can be. he could barely open his eyes and i had to repeat my order 6 times. when he gave me my change it was wrong 3 times. from the time i walked in to the time i got my food was about 17 minutes. good luck trying to get your kids together long enough to get your food. you can go to chipolte and get much better food and only have to wait 10-15 minutes at lunch the kid packing my food had his hat pulled down so far over his face hat to see anything straight on he had to bend backwards and almos fall over. his hat fell off at one point and once again it looked like he was very high or on something. as he picked up his hat he laugh with the cashier about how " blazed he was " and then the manager came over and made a few jokes with them before grabbing some chicken and eating it on the line while we all wait to be served. after all of that i requested a refund before i even got my food and it took about 5 minutes before i was given one. i will never for any reason go to a taco bell or kfc again. read more