Taco Bell, fast-food restaurant chain headquartered in Irvine, California, U.S., that offers Mexican-inspired foods. Founded in 1962 by American entrepreneur Glen Bell, the chain has more than 7,000 locations (Including 915 Greenwood Road, Fort Smith, Arkansas and over 350 franchisees worldwide. Its commitment to branding and its changing product lineup have made it one of the most accessible and unique fast-food restaurant chains. In the current times, it has become a place where families go to enjoy their meal, be with their children and have fun.
A year ago, I had an opportunity to buy into stock belonging to Taco Bell. I did so because I believed that Taco Bell industries represented more to a community than any other company, as it targeted the youth and helped those that needed help through their Taco Bell Foundation. The Company stood for something, represent something, and always strived to better itself, and to further the community as a whole. I had an opportunity to see what a managerial worker at Taco Bell located at 915 Greenwood Avenue in Fort Smith, Arkansas thought of the company or its values. I am curious if during her rant, whether she ever thought of how her actions would affect others. Taco Bell has Principles, Values and they stand for something!
Our HUNGRY principles reflect Taco Bell values and what we stand for.
Helpful
We serve others with an "I can do that" attitude. We aim to surprise and delight and resolve issues respectfully and compassionately.
Understanding
We strive to understand and deliver on the needs of our customers, each other and business partners.
Never Settle
We aim to make the customer experience better at every visit and always stay true to our core value of serving safe, high-quality food that's craveable and affordable.
Grateful
We say thank you and mean it. We are passion-ate about appreciating what makes each of us unique to each other and our customers.
Relentless
We strive to be the best at everything we do and we don't let anything get in the way of doing what is right. We make sure everyone feels welcome and included.
Youthful Spirit
We are an active part of our communities. We believe in all people, are inspired by tomorrow's leaders and help them pursue their passions and dreams.
Sadly during a recent visit to 915 Greenwood Avenue in Fort Smith, Arkansas as a Door Dasher, I observed disturbing actions from a Manager that we placed in position that not only went against the policies of the company, but went in the very face of the values of this company and the true principles of the company. I entered the front of the lobby and there was multiple people standing around. One of which was a Dasher as well, waiting on an order. I stepped up to the counter informing the male (50-60 yrs old) that I was there for my Doordash order for DM. After a few minutes he comes to the front handing a rather large bag to the other dasher who then departed. After waiting several minutes, I stated that I was still waiting on the DM order. The guy at the counter tells me that he just gave that order to the other dasher. I explained that my DM's order only had one item, that it would not require a bag. The Female Manager (Unidentified by Taco Bell Corporate or Taco Bell Location) comes from the side drive through walking along the front the to the rear of the prep counter stating, "We will run our Shit back her and you can run that up there." At first, I was stunned. I stated, "Excuse me", and she stated it again! I asked her name as I was calling corporate offices, she refused to give that information to me. I left the store, unassigned the order, and called the corporation. Now. What will the corporate office do with that information? We are still waiting to find that out. My venture of guess is to believe that they will allow her to represent the company in that manner, and it will go unpunished, as they would rather employee workers that go against the values and principles of what the company represents, than have a shortage of team workers. I'll take the wait with great customer service vs the speed with rude people that have no values for themselves so they try to reflect their valuelessness onto the company and others, which not only affects the business, but community as a large. read more
