All I asked was for 2 out of 8 burritos to be in a separate wrapper so I can drop off food to make it simple. Yea sure no problem she said. Nah. Now I'm digging through burritos to see what have meat and what does not. I swear. I try to do simple stuff but this location could give a crap read more

They WERE getting much better! Then I pull in tonight & place my order and have to pull over and sit with three other cars waiting for my food...all while four kids are inside... One young girl was taking the orders, and It looked like one was fixing them and the other two were standing around talking with their friends. I just wish they could hire some young kids with a good work ethic. No sauce, no napkins, no fork and this was my Mexican pizza... read more

Taco Bell - Mexican pizza - Fast Food Near Me - Celina, Texas

We really like Taco Bell and I kind of expected this one to be nicer than most because the building looks really new. Generally I think the issue was mostly that they seemed to be under staffed. We ordered from the electronic screen but one guy tried to order at the counter and no one came to him. The napkins were out in all the dispensers. The Berry Blast was not working and watered down, and they are out of the hot sauce packets. The tacos were good and came out in a normal speed but I think they just didn't have enough workers even though it wasn't busy so if they got a rush crowd, they would have really been under water. read more

Taco Bell - Fast Food Near Me - Celina, Texas

Got here over 30 minutes ago and ordered 3 waters, 3 drinks and 3 entrees. Order no where in sight! In the meantime a mobile order person complained because his order was delayed. A drive through customer got the wrong order and brought it in and had to go back through the line. Terrible service!!!! No idea about food quality! read more

Terrible experience from start to finish. The service was awful and the overall quality was very disappointing. I'm honestly surprised this location is still open. read more

I am writing to formally document a series of unacceptable service failures at your Celina location. Over my last three visits to the drive-thru, I have experienced repeated operational breakdowns and unprofessional conduct that warrant escalation. On my first visit, I was informed at the window that the drink machine was not functioning and that no fountain drinks could be served. On a subsequent visit, I was instructed to pull into the parking lot and wait. After approximately 15 minutes with no update, I stopped an employee delivering orders to other vehicles to inquire about my order. I was told that it may have been deleted from the system. When the order was finally delivered, the hot sauce I had specifically requested was missing. Today, I again went through the drive-thru, clearly requested a large amount of hot sauce, and discovered after leaving that none was included. After the second incident, I attempted to resolve the matter by calling the store and speaking with the on-duty manager. Instead of addressing the issue professionally, the manager became dismissive and confrontational. I was told that if I wanted the missing items, I could turn around and come back. When I explained that I had already waited more than 20 minutes and was late for an appointment, the response I received was, "too bad." This pattern of service failures, combined with the manager's response, is unacceptable. It reflects a lack of basic operational control and customer respect at this location. I am submitting this message to corporate management for review and accountability, and I am also posting this experience publicly on Yelp so other customers can make informed decisions. I will not be returning to the Celina location. read more

Not sure how this place is still open. Haven't eaten at a Taco Bell in 20 years and for some reason decided to give this terrible place a try. We ordered drive thru, waited 10 min for our food only to have 2 employees come out to ask us what we ordered. We decided to go inside and realized the order was never put in but they did take our money. Easy to see the dysfunctional set up at this point. Employees yelling at each other. Manager trying their best to keep some resemblance of a mediocre at best fast food chain. read more

Should be an option for 0 stars. Never have items and the menu in the drive thru has been broken for weeks.

Been here for 30 min. Still in line and the person in front of me is cursing out the staff. Need more or better staff. read more

OK, forget my previous reviews' scores... this store is a dumpster fire. When I went to pickup an online order, I was told they were out of lettuce and asked if that was ok... I'm like "no, it's not.. it's already overpriced. Please refund my order" umm, we can't due to it being online. "Fine, just give me the order"... oh yeah, we're out of Hot Sauce too... and apparently the Doritos taco sleeves and bags. WTAF! The quality and value of the order was also poor, had tomatoes when ordered without, Doritos taco was stuck to the paper making it fall apart completely and inedible without a spoon. AVOID!! read more

I would give 0 stars if I could. Placed an order online and arrived 10 minutes after placing the order. Waited 30mins to even be acknowledged by the employees. Then proceeded to say it would take another 15 minutes for them to make the order. Mind you I only order 3 tacos. read more

Bummed to write this review but this location has gone downhill. Find it odd they ask for cash only and the machines are always down. This should be a red flag to management/customers. Not looking to get gourmet food here but come on. This barely has any meat in it. The other ones had even less in it. read more

Taco Bell - Fast Food Near Me - Celina, Texas

Waited 20min for a couple tacos. Was told someone was on a break is why so long. Then was given 1 packet of sauce for 4 tacos when I asked for a few more initially. Terrible attitude from everyone there as well. Would go eat gas station food over eating here again read more

Manager was so rude, had a line of people around the parking lot in the drive thru and refused to take anymore orders. we were stuck in the drive thru for over an hour because of this. Definitely the rudest and most unprofessional I've ever spoken to. read more

Fire every one of the employees they are all absolutely horrible at this restaurant. This is the worst run Taco Bell I've ever seen in my life. Because you have the kiosk, I witnessed your staff being extremely rude to multiple customers. (I need you to use the kiosk!!!!) The customers were apparently not electronic savvy so therefore they tried to wait patiently for some help. I heard one of the employees say (I said you need to use the kiosk. This ridiculous do better.) I will not go back to this Taco Bell, even if I'm starving. read more

This young lady (she is the manager?) is sitting on the dirty floor on her phone, while there are cars overflowing the drive thru and people are waiting in the lobby 30-40 minutes for their food. Time and time again this place continues to disappoint, not sure if it's staffing or management but something needs to change read more

Taco Bell - This Taco Bell continues to prove time and time again that customer service is not a priority at all. Sitting on the ground on her phone - Fast Food Near Me - Celina, Texas

The slowest Taco Bell on the planet. I don't blame the hardworking employees here. Just seems management is understaffing the location on purpose to save $$. Latest visit took over 30 mins from order to delivery at the counter. read more

The food here was spectacular, per usual! Tye service of the workers was above what was expected. We asked and they delivered. Give me a HALLELUJAH! Jaqueefa and Justiffa got exactly what was expected and some. It made the ambiance of the place warm and welcoming as of the hearth of a cozy fire. AMEN! read more

Just went through the drive thru to place an order and they told me that if I want to place an order to come in outside. Ridiculous. What's the point of a drive thru? This Taco Bell is never good anyways. read more

ZERO stars, not sure why we keep coming back. I don't know what the issue is but you will be waiting 30 mins just for a couple of tacos and that is EVERY. SINGLE. TIME! read more

You would be better driving to the next town. You could drive, order, drive back home and eat before you would even be second in this Taco Bell's line. THE worst Taco Bell in the world. read more

On a few occasions, I've tried this Taco Bell and they always made me pull off to the side and park in the parking lot after I order in the drive-through. What is the point of the drive-through if we must park and wait for 15 min? On one occasion, they asked me to park and come inside to pick up my order. I will say that so far my orders have been correct, but there was one occasion where they were out of all hot sauce. read more

It doesn't matter if you order 2 items or 15 items, they make you pull out of the drive thru to wait for your order. I do not understand. This is NOT fast food. You will wait forever. Oh and don't even waste your time ordering ahead on the app, you'll still wait 20+ minutes. read more

The absolute worst Taco Bell in the world. Cannot get any orders right and wait time is stupid. How long does it it take to slap some beef and beens in a taco shell! The worst I'm surprised they are still in business read more

I don't expect amazing food when I order Taco Bell. I expect something quick and easy.But I will say this location is the worst food I have ever gotten. Not the just the worst Taco Bell the worst period. Nothing tastes how it should and every thing looks nasty. Close this place down. Celina is a small town close this place and give the community a better option. Taco bell being there is a waste of space. Also they raised their prices and lowered their quality. Trash food. Who every franchised this location is trash also. Give up, the food business is not for you . read more

Better management and accountability needs to be done. They are always out of one thing or another. Management doesn't really care about the employees or making sure they are doing their jobs correctly. Orders take too long to get out to customers and half the staff aren't very polite to the customers. read more

Let me start off by saying, I frequent this location and have spent A LOT of money here. Several weeks back, the chicken chipotle melt was taken off the menu. I went in and spoke with a VERY pleasant gentleman that helped me find an alternative. Mind you, I'm pregnant so I've been, at minimum, 3 times a week since then ordering the exact same thing. Today, I place my order, and they proceeded to tell me it would cost $1.25 EXTRA to put the same amount of cheese on my melt just because I wanted cheddar instead of a 3 cheese blend. This is the most absurd thing I've ever heard and tbh, greedy. It's not costing you a dime more to make it yet you want to charge extra for it. It's also not taking any extra effort on your part. And for that, I will take my business elsewhere. For management of this establishment, do better! read more

If I could leave zero stars I would. First time I came here my order was wrong twice. I tried to give this location a second chance. I just stood in line for roughly 5 minutes to not one person walking up to the register. They all ignored the counter in hopes I would just use the self serve window. I asked a guy how long he had been waiting on his food & he said 15 minutes so I left. read more

The food quality and service here is so awful that I'm pretty sure it's done on purpose. One of my worst events of any given week is when I forget to change the DoorDash pick up location and they set it to this one. Your order is incorrect 10 out of 10 times. Never fails. read more

Apparently the young lady who was working tonight got stood up by her coworkers. Once we ordered we were sent to the other side to wait by double doors. Cars were lined up. After waiting for 15 minutes for my food, I get it home and it's not even what I ordered. What was there was probably the worst Taco Bell food I've ever had. I'm not lying, it was the worst and I'm 52. The only thing right was the drinks and the bean burrito.Kinda hard to F up a 5-layer but they did that too. It's not the young lady's fault, she obviously did the best one can do being the only person there. it's her managers for being tight on staff on a Saturday night. read more

Ordered a burrito... I opened it up and saw a a dead June bug in my food! CHECK THE FOOD BEFORE YOU EAT!! or really don't eat here at all. Disgusting.... They really can't change out there food or check it for before making it ? GROSS read more

Horrible experience, yet again. Breakfast Crunchwrap--specifically asked what was in it. They added nacho cheese. Not a big deal, but I don't like it so I wanted to have it remade. Despite them having ZERO other customers they were in a huge rush as if i was inconveniencing them...not the other way around. Woman working the window said they do put nacho cheese in the breakfast crunchwraps, but she hadn't told me that when I initially asked and it isn't listed as an ingredient on the website. She did remake it, but somehow it tasted 100x worse. Similar to what I imagine eating a cigarette would taste like--I physically couldn't swallow it. I have no idea what was done to it, but it tasted so beyond terrible. I will absolutely never be back or recommend the place to anyone. I thought they had went through some mgmt changes since my last bad experience, but apparently not. read more

Taco Bell - Breakfast Crunchwrap Sausage - Fast Food Near Me - Celina, Texas

The reviews are accurate. Horrible location. 4 tacos no cheese. What? No cheese! Said to just pull up to window. Said it directly to the person. No cheese. Apparently no cheese is too complex of an ask. Tacos had cheese. read more

Every time we come here they always f*** up our orders. And every time we say something they do nothing. How hard is it not to be an idiot?

Food missing on order. When I called the manager (Brandi) to report it, she said i would have to come back up there cause they don't do refunds. When I was saying something else she rudely hung up on me. This Taco Bell is located in Celina Texas. read more

If I could do negative 5 stars I would. No customer inside and only one car in front of me and they made us both wait in the parking lot for 20 minutes read more

just to be clear this is the second time I had a bad experience!!! My son ordered for both of us and ordered me one bean qsrito. I realized after one bite it was a beef so we went through drive through again and told the lady summer who took our order. I was told from her that I ordered a beef and I told her no I heard my son order a black bean. my son ended up buying me another one cause he dose not like to argue. please Taco Bell in Celina find some good help! read more

Taco Bell - Fast Food Near Me - Celina, Texas

These reviews are correct about this location. Horrible.... I ordered a quesadilla and asked for no creamy jalapeno sauce. They put it on the quesadilla and even though I told them like 3 times. read more

Only 2 workers during a lunch hour rush. Didn't speak much English. Had to use the kiosk to order (there were only 2). There are a ton of construction workers around too. They were frustrated with the process as well. read more

1:40am . Keep things short . This place has always been shit . Shit food shit service. I rarely eat here 2-3 times a year . But man oh man i think it was just 2 guys working tn.They fucked my shit up ong . This is the best fking food I've ever got from this shit ass location . They didn't forget nothing . They made everything perfect. I drove about 15 mins the food was still hot . And the cheese that comes with the chips . Was literally steaming I had to let that cool down . Just crazy what some good workers can do . Shoutout to them for real . If you reading this give me yo number so I know when to come get some food read more