Chick-fil-A is always a staple, good food, good quality, great taste, quick. This was a delivery to the hotel using DoorDash and my food was still hot. Seevice is always top class and they put a lot of effort into making food presentable. As we had this at the hotel I'm unable to comment on the restaurant however I have eaten in a few and the atmosphere is always great & clean. Staff are always helpful and look happy in their job compared to some places. I love the items on the menu but the mac and cheese is my fav read more

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I don't normally like to leave one star reviews but what I've learned in my work experience in customer service is that sometimes if you don't leave it, nothing changes. My order was brought to my window with the frosted coffee dripping down the side out from under the lid. No big deal, it happens, so I start wiping it with a napkin. It kept dripping and ended up getting all over my hand after soaking the napkin as I was holding it and I realized it was because the drink was filled up past the brim. Looking closer it looked like they had issues filling it because I could see there was frosted coffee on the outside of the lid as well. I waited for them to notice I was still in the drive thru line and told the attendant about the issue. She was polite, took it back and I could tell someone else was dealing with it, so no fault of hers. She brings it back a minute or two later and it was the same sticky cup and same lid with the same mess just tipped out the frosted coffee so it was below the brim and still dripping. I sent it back again, which I hate doing, explaining I didn't think the lid was sealing properly because of the leaking. (Keep in mind I used the app to order because I needed to get back to work) She came back with it a third time, this time with a new lid but everything else still the same. At this point I'm very frustrated because of the mess which I feel like is a bigger problem because of being in my car than if I were in the restaurant. I gave up. Pictures attached, all they did was wipe the cup, not even thoroughly because you can still see where it had dripped down the side in multiple places, and how it was pooling under the seal of the lid. These pictures are better than what I was given the first time but I feel like by the third time they would have at least replaced the cup with the lid, if not then the whole thing. What was left was a very melted frosted coffee, sticky cup and still dripping. I ended up not even drinking it. Having been in customer service, to include escalations, for over a decade I feel like the situation should have been handled by a manager as soon as they found out it was dripping on me in my car. read more

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Service is excellent! The chicken biscuit was really good this time! The biscuit didn't break apart! read more

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I usually don't leave reviews but, I used to eat here a lot without issue, but now every time I eat here I get food poisoning. Don't go to this location if you can help it! read more

Love chick-fil-a overall, I go to them literally all over the country. This specific chick-fil-A here in frisco TX is the worst one I go to and it's sucks because this is the one near my home. They never get the orders right, they always forget items and now they're not paying attention to specific order details. My son has a cucumber allergy asked for no pickles and sandwhich is full of pickles. Also, forgot my 3 yr old ice cream I paid for tonight. Hope you guys can do better in the future. read more

Chick-fil-A - Pickles on the sandwhich after the sticker says no pickles. - Fast Food Near Me - Frisco, Texas

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The service I received here was way below the service of a Wendy's. I dined in, I placed my order with the lady and was ready to pay with my app- which I just added funds to. The lady told me the "scanner" for the app was broken, so she said I had to use another form of payment. The register next to me was not being used but I could see the "red" coming from the scanner and that it possibly worked. Asked if she could just transfer my order there instead. She gave me grief for it and I politely said, I will not use my card. I want to use my app. Only then did she say she would get help. It took her co-worker TWO EASY SECONDS to transfer my order over. After we received our food, my sandwich basically looked like the bread was raw. I thought best to not eat it and I just didn't think after the previous 10 min of ordering a meal and 2 kids meals that it was worth it to ask for another.... UPDATE: part of my chicken sandwich patty was raw. Had the instinct to look before I ate. read more

Chick-fil-A - Is this bread raw? We will never know. It felt raw. Thats enough for me. This picture does it no justice as what it looks like in person. - Fast Food Near Me - Frisco, Texas

Such a slow location and some of the staff are not friendly. I also got zero napkins for my whole order. Strips were tiny too. Not a fan of this location. read more

For how imperative this location is in. The staff everytime is extremely slow and lazy. They show no urgency whatsoever. I come here in the morning to pick up plain yeast rolls. I usually do an online order, my order is never complete on time. The managers in the morning crew absolutely disappointment they don't greet or acknowledge people inside. I will stare at them as they calmly and slowly pack peoples orders. Instead of having the urgency and giving me simple plain rolls. This isn't a one time thing, I have given this location so many chances. They don't get together. Please hire people that have urgency and moral compass on how to assist there guest especially for orders that require no cooking or prep. read more

Yelp 100 Challenge 2023 #49 Chick-fil-A is a household favorite with the delicious chicken sandwich and waffle fries. I am a huge fan of their lemonade and I always order it with no ice. This location is mostly bust during lunch and the afternoon rush. There are two drive thru's and there is always someone outside taking orders. You can order your food on their app and pick up in their drive thru or you can order when you get their. Be sure to scan your app for points to help you earn free food which can later be gifted or shared with friend and family. Salads I have't had a great experience at this location with their salads. Every salad I have tried has either has old lettuce or questionable ingredients, so I no longer order them here. I highly suggest sticking you popular menu items and you won't be disappointed. read more

Chick-fil-A - Menu - Fast Food Near Me - Frisco, Texas

of all of the chic fil a's that exist, this is hands down the slowest one. I have never been here, ordered food and drove away, it is always a wait. also, no playground. read more

Chick-fil-A never disappoints, and this visit was no exception. The food came out fresh and fast, and the service was top-notch. Special shoutout to Alise Mae and any other cleaning staff. She always seems to go above and beyond keeping the dining area spotless the whole time I was there. Tables were wiped down immediately, floors stayed clean, and you could tell she takes pride in her work. Great food, great staff, great experience. read more

Never disappoints , parking lot can be a headache but food is always good and fast . Would return

Alright so basically I come to chick fil a often but I was visiting the Frisco area and decided to get a sandwich, fries, and diet lemonade. The fries were terrific and the sandwich was good. Not hard to do. On the other hand, the lemonade tasted like literal piss... I went to get it replaced because the guy said there was another batch in the back, guess what? I got another cup of piss on ice. I then gave up and decided to just die of thirst because I just couldn't believe how horrid the lemonade was. Anyways, the service was wonderful and fast and the establishment was clean. Never getting lemonade from here again. Do not recommend. It's intolerable. read more

Chick-fil-A - piss on ice. - Fast Food Near Me - Frisco, Texas

"Sauce is in the bag " they said Sauce was in fact NOT in the bag. Actually none of the 10 sauces we ordered were in the bag. Meal was super dry and needed sauce. read more

This location is horrible. Terrible customer service, long wait times, continuously gets my order incorrect. After buying 3 count chicken tenders and receiving 2 and 1/2. They also wanted to charge me for water. I have never been asked to pay for water at other locations. Unfortunately it looks as if chick-fil-a has changed for the worst. Avoid at all costs. read more

Chick-fil-A - 2 & 1/2 tenders.... - Fast Food Near Me - Frisco, Texas

I placed my order in the drive through and once I got to the window I'm told to pull off to the side to wait for my order, 15 minutes later they come to my car and give me the wrong order and all I ordered was a spicy chicken biscuit. read more

If just the people we saw at lunch at dine-in and drive-thru wrote an honest review this store would be a 5+ star. The crowd was all over inside and outside. Many families with small children were enjoying themselves. The staff was very very busy but always seemed to have time to get drink refills, clean up the place, empty trash bins, deliver orders outside, etc. And we still found some shade south of store for awhile. 100+ degrees today. We came for the free brownie and stayed for entire lunch. read more

Chick-fil-A - You came for the brownie and did lunch as well. Lots of families here with small children enjoying lunch many going to the drive through - Fast Food Near Me - Frisco, Texas

If I could rate zero I would. This location consistently gets orders wrong. The lines moves slow as molasses. We have ordered a bacon sausage biscuit on a gluten free bun about a thousand times from multiple Chick Fil A's. The sausage egg and cheese comes in a separate container with a prepackaged GF bun on the side. Every time, the exact same. Today we ordered 2 bacon egg cheese biscuits, and one GF sausage egg and cheese biscuit and 2 hash browns. When I got to the window, I double checked the order, because they consistently get it wrong , I felt the 2 biscuits, saw the container for the sausage egg and cheese, as well as the prepackaged GF bun, but only one hash brown. So I had to ask for another hash brown. The checked the receipt, apologized and gave me my hash brown. We drove home. We opened our food to sit down and eat. As we opened the GF order, in the container was one piece of sausage. No egg, no cheese. One piece of sausage. I tell my daughter let's go back and get the correct order. We get in the car and my other daughter calls me and says "what are these biscuits?" I ask what she is talking about, she says They just have bacon. On both. No eggs, no cheese, just... bacon. I ask her to send me a picture. Needless to say I was absolutely shocked and frustrated. So out of the 3 things we ordered all of them were wrong. When I get back to the restaurant , I bring in my receipt and my gf bun and one piece of sausage in the container, and the picture of the other 2 biscuits, fully expecting to be apologized to and given what we ordered. Lol boy was I wrong. Alejandra came to the counter and asked how she could help me, so I told her what we ordered and showed her what we got. She proceeded to justify why what we got for the GF order was correct, that they can't make a GF sausage egg and cheese biscuit because they have to use a GF BUN. this is a flat out lie. I told her we have been here multiple times , like a hundred times and it's never ever once been an issue. I proceeded to ask for my other 2 biscuits and showed her a picture of the biscuits we got. She says "can I please see your receipt" I say sure. She looks it over and says to me "it looks like that's what you ordered ma'am, see , we didn't charge you for 2 biscuits." My jaw is in the floor at this point. I ordered 2 bacon egg and cheese biscuits, the guy who rang it up just rang up 2 biscuits with bacon and now I'm being told that's what I ordered??? I say "are you serious right now, you don't see that it was your mistake ?" She said no ma'am you were charged for 2 biscuits so I can't give you 2 biscuits.. I said "I don't have my card cuz we already bought this order and you got it wrong. you realize I've already driven home and back, with my receipt and you're not going yo give me what I'm saying you got wrong?" She says "no ma'am". I was furious and walked out. You wonder, what in the world was she trying to prove ? We will never come back, I'm reaching out to the owner of the franchise. Horrible training, horrible customer service. Clearly the guy who took our order input the whole thing wrong. But that is not my fault, the manager shoukd absolutely take one for the team and makes up for it, and then correctly trains her employee. Horrible. Drive the extra 3 miles to go to the one on 423. read more

Chick-fil-A - I ordered 2 bacon egg and cheese biscuits this is what we got. - Fast Food Near Me - Frisco, Texas

If I could give them a -3 I would!!! I visited store number 02093. I originally placed my order through the app as I have done many times before. I am allergic to eggs so I always remove any eggs from my meals. The app does not allow me to select spicy chicken so as I've done before, when I got to the drive-through, I notified the worker to switch the chicken to spicy chicken and everything else to remain the same. Once I got and took my meal out of the bag It had an egg on it . I am not able to immediately go back up there as I have to work. I called the store and advised of the issue with my breakfast instead of the store choosing to resolve the issue, they called me a liar (in so many words). I'm called corporate and spoke to someone who simply explained that the mistake probably occurred because once you make any changes to your online order, it doesn't pick up any specifications (like to remove the egg). That explanation is understandable as is we're all human and mistakes happen however, what I do not appreciate is being called a liar from two store managers ( Roman Garcia & Ranita Cantu) at this location. My experience at this location, where I have spent countless of dollars at, has been one of the worst experiences. Especially from a Chick-fil-A where it's expected that the service is above average. This is very disheartening. read more

1/20/2021- 1016 @Wednesday Excellent customer service!!! Always professional! There are times that it's hard to park your vehicle. Thank you Staff!!! read more

Chick-fil-A - 1/21/21- Thursday!!!! - Fast Food Near Me - Frisco, Texas

I had ordered grilled nuggets and had been given regular because my order was put in incorrectly. The General Manager who had given me my order said I would need to pay the difference, which I was more than happy to do. However he said I would have to go to the back of the line and order again. There was only one person taking orders at the time. The GM could have brought me to one of the 2 other terminals to help fix the issue. I just left. Chick-fil-a is known for its amazing customer service, today the General Manager did not reflect that. read more

They are still not that good, everything still on the salty and fatty side, especially the fried sandwiches. Theres 1460 mgs of sodium, 18 g of fat, 3.5 g of saturated fat, 70 mg cholesterol, and 6 g of sugar in the regular chicken sandwich. If you care and read labels look at their nutritional menu see what you and your family are eating. Charging 50 cents for a cup of water now. Very tiny grilled nuggets, 440 mg sodium in 6 nuggets, equivalent to eating 4 servings of 190 mg sodium per serving or salt of 64 potato chips, and g nuggets have 85 mg of cholesterol. The fried nuggets are 1210 mg of sodium same amount of cholesterol 85 mg, go figure. You are still getting some fat and plenty of salt, but not as high salt as their fried nuggets. Still not good. Also, they don't always tell you when there is an up charge of substituting mac and cheese for fries in a combo. This place is not the best for your health and prices are high. Can't they make the chicken and nuggets healthier! Rarely visit, except I like the rip off grilled chicken nuggets once in a green moon.. read more

Chick-fil-A - ows a person holding a bowl of food - Fast Food Near Me - Frisco, Texas

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Have been asking them many time to improve their chicken wraps. They put a little chicken in the middle of the wrap and the rest is lettuce and bread. At least put some cheese so it has some taste if you wanna be cheap on the chicken. They always forget your sauces too. They put it in your receipt but wont give it to you. I had asked the guy at the window ro double check and he said yes sauces are in there (this is beyond annoying it makes me laugh at this point) honestly your chicken taste like blah, we're here for the sauces and if you forget the sauce im going to threw the food away. Im not a fan of your dry tasteless and overpriced chicken. read more

Chick-fil-A - Chickenless wrapp - Fast Food Near Me - Frisco, Texas

Great service today!! Valentina was so helpful and sweet. Fun afternoon with my grands!

This location is AWESOME!!! I drove through to get a sandwich and noticed a red carpet outside. I asked the man taking my order what was going on and he said, "Tonight is Daddy/Daughter night. We have turned half the restaurant into a fancy area with roses, tablecloths, etc., and we have a horse and carriage giving rides". He said my husband and I could even ride if we wanted! Then I look inside and see the Chick-Fil-A cow walking around!!!!! We get to the window to pick up our order and the cashier said it would be a minute for our drinks. I asked if he could take a picture of the cow while we waited. He said sure. took my phone, and off he went. Before I know it the cow is coming to the window to take a picture WITH ME!!!!!! How awesome is that!!!! I turned into a little kid, I was so excited!! Thank you Chick-Fil-A for going above and beyond - made my night for sure!!!! #bucketlist read more

Chick-fil-A - Chick-Fil-A cow - Fast Food Near Me - Frisco, Texas

Went in today into the store and ordered the items on the receipt. When I returned I noticed they left off all of the side items ordered. I called the store to complain and spoke to "Joel" who is a "Director" Apparently he is the director in charge of bad service. He refused to acknowledge that this CFA location made a mistake and when I asked how they could fix it, he told me I'd have to drive back to the store for a refund of those items or a replacement. That's 12 miles each way for me? So then I asked, are you paying for my gas to come back because of your mistake? Joel the "director" said he could not do that. Extremely unhelpful, rude, uncouth and downright worthless. If this buffoon is in charge, more customers will be having a similar experience..."My Pleasure" indeed read more

Chick-fil-A - Receipt from messed up order - Fast Food Near Me - Frisco, Texas

This Chick-fil-A has gone downhill. The management is absolutely horrible. The drive thru takes forever now and good luck with receiving the correct order. The past couple of times they left out something in my order and i had to go back to the store to tell them. They never apologize for the inconvenience. Chick-fil-A has always been known for their excellent customer service, but this location is not the same. read more

As always, Chick-fil-A is perfect from a business management standpoint. They are nailing absolutely every aspect of what they're doing as far as I can see. I brought a bus load of kids in after a field trip for lunch and not only did they have every single one of my student fed in under 10 minutes (and every order correct), but they also purchased my meal as well as a meal for my bus driver. To be perfectly honest, the food at CFA is not my favorite, but dangit, their customer service wins me every time. It feels strange giving five star reviews to fast food chains, but they have absolutely earned it. I'll certainly bring more field trips here in the future! read more

I remember when Chik Fil A was family friendly, clean, and enjoyable. This place is filled with disrespectful lazy employees who ignore customers and all of the tables are dirty. When we were ordering the employee walked away 3 times, twice to serve other customers and once for no reasons. I wanted to ask if we were boring him, but he wasn't listening to even take our order. I then stood by the desk waiting for 5 min being ignored before I found a bucket with a wipe to wipe of a table so my family could sit. I do not recommend this place. This operator should be ashamed. read more

The customer service is great! Those people are awesome. The spicy chicken is top-tier and the restaurant is extremely clean. One of the workers carried my car from my house so that I could go to Chick-fil-a. read more

I wish other companies would take lessons from Chick-fil-A on how to quickly and efficiently work with customers. Recently the line has been literally wrapped around the building 1.5 to 2 times. It's been LOOOONNNG. But the guy out front directing traffic said "I promise it goes fast". He wasn't kidding. Kudos Chick-fil-A. My order is correct, tastes good, and everyone was nice! Perfection! read more

Chick-fil-A - Grilled chicken club, no bread, no lettuce - Fast Food Near Me - Frisco, Texas

Ordered through the app and used my rewards. I wish this location has curbside pickup, but I can see they had two drive thru lanes and got the patrons through in good timing. Everything was correct and my ordered actually came to me while I was waiting in the line. Great service. read more

10 min walk in wait for pre-made CFA biscuit. No line: 5 stars 10 min wait: 0 stars Good chicken biscuit 5 stars Sad staff: sad star Hey, thought I would do a CFA quicky and grab some CFA biscuits, YuM. Saving grace, CFA biscuits were up to par...the staff? Naw. Did the staff come from Mcadees? They all seem depressed. Poor guys. I saw the CFA biscuits when I walked in and thought hey, this will be quick. Naw...few workers walked by, manager printed some stuff at the register I was at and then a girl appeared from the back. The back-girl put my order in, I paid, then she disappeared to the back. I was like...ooo maybe she making me some fresh biscuits (heart emoji). Sure I can wait! Worth it! Then....the drive through person grabbed the premade biscuits I was watching since I walked in (heart break emoji) , packed my bag and gave it to me. 10 minutes on the dot! Thankfully those old biscuits were still delicious...I worked at CFA in High school and some college. One my favorite times...this place...(sad emoji with 1 tear) Any ways, the good biscuit is worth 3 stars. This was my second time here. 1st time was an online order...had to wait in line to get. read more

Slowest ChickFilA I've ever been to. It took 25+ minutes just to get through the drive-thru. And it's usually like that. Other locations at same time goes so much quicker.... read more

Food took forever and my fruit was old/tasted horrible and oranges were covered in MOLD. Please avoid at all costs.

Morning rush hour drive through is extremely slow- cars behind us got their food first due to mixing up orders. Food is good as always ,but I saw staff sitting and chatting inside which made me frustrated at how slow the process was. I'd definitely recommend ordering ahead at this location to not deal with the wait. read more

Food allergy folks: Beware of incorrect orders. I ordered a southwest salad (via DoorDash) ended up with a cobb salad. It might not seem like a big deal but the Cobb salad has fried chicken which is made with peanut oil. I am allergic to peanuts. Called the restaurant to complain about the mix up. Received a non-chalant response. I replied that this is a health issue and they need to be more diligent about packing up their orders. They then offered to replace the salad with the correct one, which defeats the purpose of using DoorDash. Received a refund but not happy and will escalate to the owner. read more

One star bc the past 3 times I've gone to this Chick-fil-A something is ALWAYS WRONG!! I order through my app and they can't find my order and mess it up. Got a refund Ordered food well done, as I always do --took 20 mins waiting in a parking spot for someone to come out and tell me it was going to be 10 more mins. Got a refund Ridiculous customer service isn't good I'm don't trying with this location I gave up!! Get y'alls crap together. read more

Went to take my kids to eat during a busy day only to find that this location is not offering dine in, even though most others now are. Instead they are basically using the dine in space as employee break room. Multiple employees were relaxing enjoying their food in the dine in area. Must be nice. This location needs to get back with it. Most restaurants have been open inside now for over a year. read more

"Large Fry" This has become a trend with this chic fil a location. Make the container smaller if you all aren't going to fill it up.