This is absolutely the worst Taco Bell I have ever visited in my 50 years of Taco Bell experience in locations all over the country. I can usually count on TB to give me a consistently uniform product quickly when I don't have time for a full-service restaurant. This one is a "none-of-the-above" store.
11:54 AM on June 20: lots of folks waiting for orders but I was able to place my order relatively quickly. Since I was "dining in" I went to the soda dispenser to get my beverage. Ice machine was not working. I took a sip and the mix was far off there was Asked the cashier for ice and got a cup filled to the brim with ice. Dumped some of the ice and topped off my cup with Dr Pepper, or thought I did. The mix was so far off it could have been any dark soda coloring the water. Flavor was near-pure carbonated water. Back to the cashier, "Dr Pepper mix is way off. Will you dump this and give me more ice?" Not only did she dump it, she brought back a cup full of dark liquid that tasted remarkably like the original. I saw her dump the one I handed her so the drive-thru machine had the same mix. Asked her to dump that one telling her it was the same and just give me ice. There were 2 other customers plying the same Dr Pepper game with the same results. Okay, got tea and took a seat to wait for my order, #8, 3 crunchy tacos. The group, 2 couples, that had been ahead of me in line were sitting at the table across from me. I waited, and waited, and waited. 18 minutes in someone from the kitchen put a paper bag on the counter and called an unintelligible name. I watched for a couple of minutes and nobody picked up the order so I went up and asked the same young lady who had taken my order if that was it. It was not marked in any way with a name or order number. She looked in the bag and said 3 tacos? Told her that I guess it's might but mine was not for carryout. I took the tacos out of the bag and put them on a tray, returned to my table. By this time, a lady and her pre-teen daughter had occupied the table to my right. She asked me how long I had waited for my order so I told her. She was amazed. So I'm eating "my" tacos when I observed a young man approach the counter and ask if his order was ready yet. "What was your order?" "3 crunchy tacos." Aha! Mr. Unintelligible whose tacos I was eating! Oh well, they quickly replaced his order. The 2 couples who were ahead of me was now 26 minutes into waiting for their order and the lady with the girl is getting more impatient. 30 minutes in I hear "Gordon, order for Gordon," and a try with 3 crunchy tacos is set on the counter. Not surprisingly, nobody claimed my tacos. A full 30 minutes to prepare an order of 3 tacos!
The next day I went to Tacobell.com/contact and sent an email partially outlining my experience. I say partially because the email is limited to 1200 characters and it's obvious my story takes much more. So I delete enough of the message to include a request to contact me because I could not fully explain. No contact. A week later I sent another email referencing the original and repeated my request for a contact. Today, 18 days later, I call the customer service number and request a contact. "Have you requested someone contact you?" "Yes, twice so far." She asked for my phone number so she could "look me up". She found me! No explanation why I have not been contacted. Said she would "put in" a request that someone contact me. "If nobody has contacted you by next week call me back and I will escalate it."
I will edit this review when/if I am or am not contacted. Until then, buyer beware. read more