Taco Bell is popular. We like it too. There was a long line Friday night but we were patient in line for drive through, and we were very kind and friendly with the young man at the window. The screen showed our order correctly and we paid $9+ for a crunch-wrap supreme and a Beef Burrito Supreme. Rather than a Beef Burrito Supreme, my husband received a soft taco. Very frustrating and we didn't want to drive all the way back at 11 p.m. read more

Stopped by on a Tuesday afternoon. Drive through had a line so we went in. The ordering kiosk was easy to use and our order came out quickly. We ordered a large drink and the employee gave us a medium cup. I asked about it and was told it was a large. We then overheard her tell another customer that they were out of large cups. Not sure why she wasn't honest with me but it was unfortunate that she couldn't just be honest. On a better note, the food was good and we were satisfied. read more

Rude employees, daughter ordered food on app ,paid for it too. Went to Tacobell to pick it up doors locked , drive thru no help and employee raised finger at her. Called an emailed corporation headquarters an their reply was so what. Well we all know that bad reviews spread ten times faster then good ones so good luck with keeping that store open. read more

they are awful. the children working here have no customer service skills. do not order extra toppings ever. the will charge you extra but not come through. just like the rest of Brownsburg, this place is garbage read more

Stopped by to grab some dinner on my way, my drive was 40 minutes away. I do it quite a bit on the weekends. Ordered 4 bean burritos, cheese bean and rice burrito, crunch wrap supreme, and chips and cheese. Once I got to my destination I realized I only got 3 bean burritos so 2 burritos were missing. I then opened the crunch wrap and it's burnt. Burnt so bad I didn't eat it. So now for $15 I got 3 bean burritos and chips and cheese to eat which does not feed everyone. I tried to call because there was no way I'm driving 40 min back and no one answered. The guy at the window was very nice but he was playing around with another worker so I'm guessing that's how I'm missing 2 burritos. Frustrating when you are out about $7 and dinner! read more

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Love this taco bell.very good service.very fast drive true Great location.wonderful employees. read more

Very slow. Service they never have orders ready when you come here it takes forever to get things done. It's disgusting. The floors need to be cleaned lots of bleach I would not eat here as how disgusting. !! Everybody in the restaurant ignores you no one even bothers ask you who you're here to pick up for. Also to add to this review, the counters are absolutely disgusting. The food is prepped on were disgusting. Nothing looks like it's been cleaned in months. The staff again is horrible. They're all speaking in Spanish and cutting it up and laugh instead of focusing on what they should be doing we are picking up a DoorDash order tonight. We waited for 15 minutes. The order should've been ready when we got there, but it wasn't so we end up unassigned from the order which we are not getting paid for cause we had to wait so long we were ignored by all the staff some woman who came in after us for DoorDash order got her food and drinks and left and left us still there waiting so we unassigned from our order we left for the next restaurant to pick up food and because we had to arrive late at that restaurant that person food is lukewarm, which isn't right come on Taco Bell you can do better much better maybe higher some staff that's there to work and not sit there and cut up and laugh about every little dang thing.. read more

Taco Bell fire everyone immediately, shut down and re open with a working staff who cares. This isn't the first time the morning crew screws up but it's the last time at this location I'll ever go. read more

Taco Bell - This is what a grande steak with extra steak and bacon looks like apparently.. - Fast Food Near Me - Brownsburg, Indiana

Waited on a door dash order for atleast 20 minutes. Had a heck of a time getting an employees attention. If you are not using your dining room then Fucking Close It!!! If not then retrain your staff so someone can be on the registers! read more

I was pleasantly surprised when I came to this Taco Bell! I have come here three other times in the recent months and each time the walk up inside service was shut only drive-thru was open and it was a fiasco of multiple vehicles so that being said I wasn't going to be one of the frustrated customers so I kept on driving. But on this visit the 15th of December I was happy to see the inside open the employees happily working efficiently and it was a smooth operation from ordering at the counter and receiving my food in no time I'll be back! read more

First off people there working drive through on 5/2/21 for lunch are the rudest people I've ever seen . Then give us this ? Ridiculous but they want 15$ an hour read more

Taco Bell - Nachos BellGrande?? Really - Fast Food Near Me - Brownsburg, Indiana

The staff is usually nice at this location and I will say I usually get through the line pretty fast, but the food is hardly ever good. It costs about $5.30 for a chicken quesadilla and every time I get one from this location there's hardly anything on it. The most recent trip, they didn't put any of the chipotle sauce on the quesadilla which is what makes it good. The soft tortillas are also stale a lot of the time. They really skimp out on ingredients for most of the menu items. I'm finally just done with this location. You can eat at chipotle or qdoba for a couple dollars more and not be hungry still when you leave. read more

The lobby is never open even during the day which forces a very long line in the drive thru. Really disappointing.

horrible management very disrespectful to customers along with very dismissive. attitude for no reason do better. needs educated on taco bell app and customer service read more

Would give it 0 stars if I could. Placed a mobile order 30 minutes before I got there and then wasn't helped at the window for an hour. When I tried to get service, they gave me attitude. Sorry you have to do your job :/ My potato taco ended up having no sauce on it, so that was just the cherry on top. Awful experience. Never coming back to this location. read more

Dayside employees consistently make my order incorrectly and with missing items. I don't get reimbursed for my time or gas spent driving all the way backs and instead am greeted with attitude instead when *they* are the ones that messed up!! Love the night shift as I rarely have issues but I'd avoid going during the day if I were you!! very frustrating being handed dripping, sloppy drinks and eating a 3-ingredient item only to realize it's missing ingredients!! For one of the easiest jobs on the market I feel like the employees take advantage and simply do not care. Not sure what they're getting paid so well for. read more

The employees here get Paid 17-18 dollars an hour to forget stuff in my order everytime I go.

Poor slow service, trash and food all over the floor in the food prep area. Glen Bell would not like this restaurant. Yum brands should be upset over this. Not a good place to eat !! read more

S. L. O. W. I'll go elsewhere from now on. I thought I would make a quick run for the fam on a Friday. I've been to this location times before, and every time, it is not quick and they mess up the order--royally. The service is rude, too. I know it's Taco Bell. I know not to expect too much, but, man. read more

This place is consistent.. There always seems to be several cars in the drive thru, dine in area is usually pretty clean and well stocked other than the soda are which sometimes is a little messy. They now offer the order machines so no one is at the counter to take your order. They are fairly easy to use and the order comes out correctly. There isn't much staff presence in the location unless they are taking out the trash and placing your order from the back to the front counter. While we don't go here very often, maybe once every 12 months this has been our experience thus far read more

Dine in over the weekend is a train-wreck. My previous visit waited 40 minutes. They don't give you a tray, even if it is dine in.

We made a delivery order for the first time from this location. We ordered 5 cravings boxes. We ended up with 2 sides instead of 5. And all of our burritos and crunch wraps had no meat! The burritos were mainly all refried beans!! And the crunch wraps were tortillas and sour cream only! Like wtf?? Worst delivery ever. We tried calling them but keep getting an answering machine that is full. Not cool. Never eating from this location again!! read more

This place is a joke. Here we go.... Able to brew ice tea after 845pm? Nope Able to charge .50 for sour cream ? Check Able to put sour cream on said item? Nope Able to put cinnamon twists upside down in bag so they all pour out and get crushed? Check Able to put tomatoes on a supreme taco? Nope Able to put a single napkin in bag? Nope Able to sit and talk and laugh with co worker while lane is wrapped around building in drive through window ? Check Able to put tacos in bag and smash them into crumbs so it resembles a taco salad in a wrapper? Check Able to pack ( and counted ) 26 sauce packets for a 4 item mean? Check Brownsburg deserves way better than this. If one of the Mexican restaurants would put in a drive through this place would be closed in a week. Your Taco Bell Brownsburg are a joke ! Check read more

Alexis B.... DO BETTER. out of food close hours before time to close no protocol in place for when they mess up your order DAILY employees RUDE wait time ALWAYS over 30 minutes ridiculous rude not the right items, just basically stole money from me. never going back wasnt even good go somewhere else read more

I have so many memories at this Tacobell growing up in Brownsburg. I'm 26 now and I come here when I'm around. When I came to the drive thru at 10:30pm there are about 6 cars and we all steadily moved forward. Jen took my order and was very assertive. She took good care of my order and when I got my lemonade/sprite mix, it tasted better because of the attitude of who gave it to me. I love this this place, and I'm glad it's in good hands. Thank you Jen! God bless. read more

Being Taco Bell, my expectations were not high but this one was worse than I thought was possible. Some of the previous comments talk about long wait times, cold food, and orders not filled correctly--pay attention to them, they are describing this place accurately. Going here just reminded my why I don't usually go to Taco Bell. Honestly go somewhere else-you can't be that desperate for crappy pseudo Mexican food. read more

Nothing like seeing workers with no masks and one making food wipe her nose with her gloved hand and go right back to handling food. Truly disgusting. This is my last time getting food from here. read more

Terribly slow , burrito was cold and the bathrooms were disgusting . Giving this a 2 star is honestly too much .

The four crunchy tacos we got last night all looked like the one in the picture. The cheesy gordita was also made incorrectly. I've been a patron of Taco Bell for decades and am so disappointed. read more

Taco Bell - This was what our four crunchy tacos looked like last night. - Fast Food Near Me - Brownsburg, Indiana

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Never had bad service or bad food here! One of my favorite places to go for lunch. My only complaint is that they could turn up the temperature a bit. read more

Sign says they are open for breakfast. Got there at 6:45am just to discover they don't open till 7am. Waited till 7:05 and then tried the drive through again. No answer at the speaker. Waited till 7:10. Still no answer. Even with five cars in the parking lot, all the lights are off. I give up! McDonalds it is! read more

They had absolutely nothing I asked for. I am so upset after craving this for many days, they really played with my emotions. And last time I was here we had a very rude lady take our order. I am debating ever coming back. read more

Wow I can not describe how terrible this was. I asked for no jalapeño sauce and it is COVERED not only that but my cheese wasn't even being close to melted and my food was completely cold after pulling it out in the parking lot. Terrible food awesome service! read more

Awful awful awful food. Danvilles taco bell is so much better, they take there time too make there food right. Brownsburg has the most laziest people ever bc of covid, Wendy's in brownsburg still closed. that side of town is a joke. Taco bell always forgets my sauce. Regardless fast food anywhere is bad but this taco bell in brownsburg is awful its going too get someone really sick the steak is not cooked all the way. The staff needs too go to danville too get trained properly you guys are going to get someone sick!!!!!!!! You guys need Jesus read more

horrible customer service... expect your order to be messed up too.

You'll wait in line for like an hour. I guess it depends on how much you love Taco Bell. Is it worth waiting an hour for? Make sure you're able to commit before you come here. read more

Can't even get simple orders right. Come on, it's really not that difficult. Clean atmosphere, so that's a plus. read more

Taco Bell - So glad I said "no tomatoes", it even clearly states "no tomatoes" on the receipt. Yet there's tomatoes. - Fast Food Near Me - Brownsburg, Indiana

Everytime you go here you will sit in the drive thru for 45 mins+. They will mess up your orders even when they are very simple. The employees also like to close up the store multiple hours early, I have had many times where I would order online for pickup and pay ahead while they are opened, yet they will still refuse service to everyone. Worst Taco Bell experience you will ever have. I promise. read more

Go to one in Brownsburg at least once a week. sometimes a little slow but food always good and order is always correct. Friendly people at window. read more

I love Taco Bell and you can't beat it for the price, but every single time you go to this location either the drive thru is extremely slow or they screw up your order. If you don't check your bag chances are they left something out. I can't comprehend why this is such a huge issue with all Taco Bell's, especially this one. It has got to the point where when they successfully get everything right I am blown away! read more