took 20 minutes to get my order, and it wasn't even bus in there. Worst experience ever!!!

Ordered on the app because i wanted record of the items i ordered. Of course I get home and incorrect items. They can offer me $5 off my next visit. Why would I come back when you can't get 1 taco and 1 quesadilla correct. Employees seem overworked are barely functioning the place read more

I would rate it 0 if I could. Worst experience I have ever had. Waited an hour for an order and was not helped at all. I heard ppl waiting for hours for their food and no help from anyone. Don't come here read more

A whim to see what has changed in the 35 years since I last ate at a Taco Bell. This one shares a parking lot with my favorite Boulder Starbucks so I finally decided to give it a try. It is almost always closed when we got to Starbucks so sharing some of the parking is not problem. Some mornings they open at 8am, some at 9am. Starbucks is through a good deal of their morning traffic by then. Order ahead is available at Taco Bell now like most fast food options. You can park and go in to pick up or pick up at drive thru which is what we decided to do. The line was fairly long as many people still order at the speaker/kiosk. It moves slowly. If we do go back, we will try the other method and see if it is any quicker. The food selections have increased a lot as we have seen in their advertising over the years. The new thing we tried and perhaps our favorite part of the meal, was the Nacho Fries, and since you can customize everything, we added the black beans. Meat and cheese already in the basic option. We ordered the Taco Supremes, which were OK. We also got some cinnamon crisps and some of the Cinnabon balls which look like donut holes filled with frosting. My husband loved those. I did not try them, not a frosting fan. The twists were a flimsy attempt at churros, but I will eat cinnamon on anything. But I do remember those from the past. Our decision is that it was OK, better than we had expected. The prices seemed fair and we had plenty for two for under $20. But not nearly as quick as we had wanted. read more

Slow everything, almost feels like theres nobody is inside working. I mean I get it, but it can't that hard to make Taco Bell. Extremely disappointed, and I think next time I will be taking my business to Macdoulgous. read more

Whoever runs this place should be ashamed of themselves. Look, it's Taco Bell, so you go in with low expectations. Wow, was it far worse than I could ever imagine. Every surface is filthy; floors, tables, doors empty condiments. I should have left after seeing that, but was pressed for time. I ordered one item. It took over 15 minutes. I can deal with a wait. But, my order was completely wrong and absolutely disgusting. I threw it away. The staff have to be the rudest I've dealt with in memory. They are miserable and don't even acknowledge you. I get it, you make minimum wage and that sucks. But can you just assemble the 7 ingredients and serve it in a timely manner without being a total jerk? (To not use obscene language) And it wasn't just one of the employee, they were all awful. They literally ignore you. I hadn't been to this location since it reopened and I certainly won't be back. Avoid this place like the plague! They are probably passing it along in the "food" with how dirty the whole place is anyway. (I kid) Truly awful, doesn't get worse. Yuck!!! read more

Look, Taco Bell's foods already isn't the best in the world, it's a cheeky occasional purchase. When I lived in Boulder, out of the like 8 times I went here, it was only open once. Their hours are like only from 12-4pm, which is horrible because people only want Taco Bell after 10pm. The one time I did end up getting food here it was through the drive through and they said they were out of beef. The ambiance is what you would expect, regular Taco Bell, and the service is fast food typical. I do not recommended coming here, there are many better Mexican food options in Boulder. read more

worst customer service i've ever experienced! Ordered my order through the drive through and stated it agian. Came up to the window where they forgot all 4 of my drinks and they then gave them to me. Before leaving i checked my order and it was completely incorrect and looked like they had given me someone else's order with mine. I went to the window and asked them to correct my order where they started to argue with me and eachother. After going back and fourth they made my order agian and it was still incorrect. Never going back to this location!! read more

They are just fully ignoring customers. I have cash so I had to go up to the front to pay. Had about 5 workers walk up without saying anything to anyone waiting. So I eventually tried asking and they looked at me and walked into the back. Waited over 30 minutes for my food. It wasn't just me frustrated, people were walking out without their food (that they paid for) because of this service. They just didn't care. Definitely don't recommend going here if you're in a rush. read more

This place is an absolute shit hole. Every time I have ordered from here has been a disaster and says it won't be ready until 3 AM while it's currently 12:30 and the service has never been good. This time I'm fed up. The service is disgusting and the workers are so rude and nasty for no reason when all I did was purchase an order for pick up. The fact that they told me I need to go to pick it up through the drive through and I don't have a car but still found someone with a car who was generous enough to let me in and be my vehicle and they STILL said our order wouldn't be for another half hour, AS we're at the window. This place needs to work on their service AND their manners because it is so unnecessary to be rude to a customer who is purely just trying to get food. Yes I understand it gets packed and flooded with orders but if you say the lobby is closed but don't lock the front doors then it isn't closed. DO BETTER!!!! read more

If i could give them a 0 I would. WORST CUSTOMER SERVICE OF MY LIFE. They were literally swearing at customers. I have never once got a correct order from this taco bell. Today I door dashed for pickup and they made me go through the drive through. When I tried to walk through they sent me to the back and made me rent a Lime scooter to pick up my food that I ALREADY PAYED FOR. Everyone in this establishment is genuinely brain dead and has negative empathy. Never tip this taco bell, they prey on the college students that have nowhere else to get food late at night. The RUDEST people ever. WORST CUSTOMER SERVICE OF MY LIFE I HATE THIS ESTABLISHMENT. THE STUPIDEST SITUATION EVER THE FOOD IS NOT WORTH DO NOT GO HERE. WE NEVER GOT OUR FOOD. I HATE THIS TACO BELL. read more

Taco Bell - Us spending our money on Limes outside the Taco Bell in an attempt to get our food which we never got. - Fast Food Near Me - Boulder, Colorado

This is the best Taco Bell in boulder. The service is great and the employees are nice. I've been here a lot late night and the food comes out pretty fast. The only thing not as good is the Crunchwrap supreme, which they don't put enough meat in as they should. Overall the inside is nice and the food is great. read more

The little girl they got in the drive thru on Thursday day shift needs a new position in the store she has got the worst attitude problem which doesn't make for a good drive thru person. She rude rushes you through your order when you have asked her to wait and then has to ask questions about your order at the window because she wanted to rush in the first place. Girl get a new job if you don't have time to take people's order. read more

I waited ten minutes at the counter for an order ahead order and was glared at like a jerk by the counter person who refused to interact with other me in any meaningful way. Walked out after 10 min without my food. read more

Guy at the drive thru is very chill. But why the fuck do I need to rent a lime scooter to go through the drive thru when I went inside and my food was right there. Super dumb and honestly my quesadillas were shitty and they were out of yummy cream for my dirty baja blast. I will still continue to go but damn what a shit experience. read more

Terrible can never get my order right. Also doesn't know what cheese is apparently. Consistently lets me down and have to resort to checking my order why time. read more

best taco bell in boulder. they're super fast for drive through and people are chill. in the countless times ive ordered i've only had issues w missing items or a mixup like once or twice. really solid for a taco bell. if you're wanting to eat in, just expect it's a while. drive through is their priority so if ur in ur car, you'll be fine read more

It took 1.5 hours and 4 trips inside to get our order and we got yelled at. We were hung up on 2 times on the phone as well. There were only three girls eating it wasnt a hard order and we ordered ahead read more

There is no worse Taco Bell on earth that I've ever experienced. I am a huge Taco Bell fan and the other restaurants in our area are all good- but the Baseline location slops together the food, everything is cold, they barely add any meat to the items and the line always moves so crazy slow. I'm so sad that this is the closest location to my home. It's always like this here and I'm fed up with it. Either close this location down or figure your issues out! There is no reason anyone should think that this is what Taco Bell tastes like. It's terrible for your brand and I'm tired of trying to like this place. read more

Taco Bell - New cheez-it crunch wrap as interpreted by the Basline Taco Bell - Fast Food Near Me - Boulder, Colorado

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Fourth meal is supposed to happen after 4:30 PM. Just saying, it's in a college town. For real, closes early and erratically, often out of stuff. read more

nastiest customer service in the drive through line, employee literally said "the fuck", as I was trying to order.

horrible got cussed at for grabbing food after waiting for 20 mins getting ignored stay AWAY

Actually 0 stars. Worst customer service ever was rude to my Uber eats driver and ignored him cause he doesn't speak English well and then I called about the wait and the girl on the phone was extremely rude. read more

Will randomly shut down in the middle of the day. Will skimp on serving portions and always get the order wrong. Management needs to get it together. If I feel like getting disappointed, I'll come here. read more

avoid this taco bell at all costs. i have never seen a more rude and avoidant staff at any restaurant in my life. stood at the counter for 15 minutes and when i finally showed my taco shell with absolutely no toppings, they asked me to fish the receipt out of the garbage to prove that i ordered a taco with ingredients. actually unreal how horrible this place is. shame you can't give it 0 stars read more

literally how hard is it to give people their shit they paid for?? not like it's coming out of your paycheck

Literally the worst service I think I've ever received from any establishment that I have ever been to. Genuinely if you go here past 10pm it will take them over an hour to get your food out. Finally the floors are sticky and the staff is like lowkey mean. Don't go here if you have any other option, save yourself the headache. read more

By far the best taco bell I have ever had- great customer service from the lady at drive thru (didnt get her name). Food was put together perfectly- normally taco bell BLOWS in terms of the effort their employees put in on making ur food but this is by far the best made taco bell ive ever had IF NOT THE BEST FAST FOOD EXPERIENCE IVE EVER HAD. Customer service better than chick fil a at this taco bell!!! read more

We have been waiting here for OVER AN HOUR. please do not go here to get food any time past 10pm. they started canceling orders for no reason. worst customer service I have ever experienced tbh. maybe lunch time is ok. no idea. NO LATE NIGHT SNACKS. absolutely awful read more

This location used to be good. Not anymore. Really bad food and $3.99 for a regular size dragon fruit drink. It was tiny and mostly air. The Beefy Five Layer Burrito was disgusting. Bean Burrito was just OK. Beefy Soft Tacos were OK. Not going back.. read more

I can pull up to the drive through with three cars in front of me and it takes 35 minutes to get through. I've worked fast food before so I think I can sympathize most of the time but I honestly can't rationalize how slow this place moves. At a minimum the worker could acknowledge and apologize for the long wait, but they say nothing and act like it's completely normal. If I order a cheese quesadilla and a soda, why am I waiting 10 minutes at the window for a half melted quesadilla that wasn't even cut? It just seems like they don't care. read more

U forget half of the stuff from 3 customers orders. It was actually funny and sad the crew running this establishment slacked off this much. They also forget me and my friends baja blasts. Now I generally dabble in Taco Bell's and am rarely disappointed. But as a seasoned customer at Taco Bell, I would have to say I am very disappointed in todays service. Please take this review to heart, I expect change the next time my foot thunders through the doorstep. read more

Hateful staff Deplorable service Racist Drive-thru kiosk malfunctioned, then staff refused my order at window, but then relented, took the order, but said 3 different cards were declined ... left without food, only to find out I was charged $8.94 Charged $8.94 for no food and banned. Wrote polite letter the same day to Taco Bell general counsel and Chief Diversity officer at Yum Brands. Two months now, no response. Would strongly urge POC, especially Native Americans to avoid Taco Bell - if nothing else, their cultural mis-appropriation and monetization of Latin culture. read more

This is my second review, horrible customer service. We were handed our food and realized we were missing our chalupa, so we told them we were missing it and she then accused us of taking it out of the bag because she "remembers putting it in there". She made us hand her back the bag through the window. When they finally handed our order back to us, it wasn't even the right chalupa. They were so rude to my girlfriend to the point she was on the verge of tears and she didn't even feel like she could ask for the right one. read more

Be prepared to wait a long time if you order inside. We sat inside for 20 minutes while they kept prioritizing drive-through orders. It wasn't even that crowded. Had to keep asking for our order. read more

This place is crazy. Firstly, when I try to go there, since it is very close to where I live, about 60% of the time they are closed. Until recently with no explanation, but now they have an automated voice when you drive through saying, sorry, we are currently closed. No reason given. Today they were closed at 12:30pm on a Saturday... When I have found them open, the drive thru takes anywhere from 15-30 minutes to get through. No explanation ever given, they act like this is normal. The food is okay. It's Taco Bell. read more

As of 5-18-2024. The staff are straight up rude, are extremely inconsistent: serving low quality food like 70% of the time, and will not allow you to make a phone call. I called them cause they had served me items that barely resembled something edible, and the woman that picked up the phone was instantly standoffish, rude and just hung up the phone on me after I tried to explain the problem to her. I tried to call back because a refund was certainly in order, and they didn't pick up the phone, we tried calling from a different phone and they sent us straight to voice mail. Hopefully I can get my refund eventually, but for now I will not be returning. read more

Since when did fast food take 45 minutes. Me and my friends came in acting all nice so they didn't bother making our food meanwhile the genuine tweakers get their food with a smile and a high five the moment they walk in. Pro tip: if you go to this Taco Bell please come in wearing a shiesty with a Draco in your pocket because that's the only way the employees will actually throw together some slop for your hungry little tummy. If I weren't afraid to talk to service people this Taco Bell would be in shambles mark my words. read more

I went here a about a week ago and the line was backed up bad But Annie and Nova were so sweet and kinda and offered me things for free I wanna say thank you to the whole staff for working hard and being joyful -Jacob :) read more

I don't know why there are hours posted when the employees are the ones who decide to stop serving