This Taco Bell is terrible. The owner must live out of town or something and has no idea what is happening to this place. The drive thru take 50 minutes to go through (15 minutes per car) Taco Bell headquarters should look into this Taco Bell and see what is going on. This is not acceptable for a large fast food chain. I don't know if it's management or what but something is severely wrong with the way the place is being ran. This is a normal occurrence for this location. I see dozens of cars pull away from this place every time I visit. They could pay for ten more employees and make more money than they do now because the amount of people that pull away and go somewhere else because of the long wait times. read more

This place is your typical Taco Bell. Staff have not had any errors with my order and food was as expected. I've never been wowed by Taco Bell but then again I probably never will though. Why do I go back? I have 30 minute lunch breaks and it's close to my work. read more

Went by on June 26th at 1240 am and not a single person would answer the intercom. I pulled up to the window and the business hours showed open until 2 am. I observed a clueless kid wondering around the lobby with out a care in the world and not helping customers. read more

If you are removing an item from your menu, then delete it from your touch screen! I don't care about the inter workings of the corporation, I just hate having things not work efficiently. Such is your staff....but you get what you pay for. Crappy food must equal crappy employee attitude. read more

What a freeking joke!!! This place used to be the Taco Bell in aurora to go to but I have to say.... To say that there were a more non competent group of retards running this place would be a horrible portrayal of people that are way more competent than the people working and running this location. Do not go to this Taco Bell no matter how hungry or great a burrito sounds because I promise you will be disappointed! read more

Worse service and food I ever received at any fast food, food took over 20 min. The person behind the counter did not know how to make my order or read my name, Ken, a hard one and could not figure out my order. A place I will NEVER shadow the door again read more

I too would give this place a negative 10 - I've tried it several times over the years but tonight was one of the worst. After ordering a 12 pack of tacos, a burrito supreme and an enchirito I asked for both mild and fire sauce. Before I left the window (remember I've been here before and they never get the order right) I found 6 packets of sauce total. I asked for more and was given 3 more. When I asked if the sauce was really that expensive, I was told I could have 3 packets of sauce per item, therefore I could have 9 packets of sauce. When I explained I had 12 tacos, the guy just turned around and ignored me. Wow! I'm done giving them a chance. There's a new Taco Bell going in over by Quincy and E-470 - if I ever get the urge to try a Taco Bell again I'll go there. It will NOT be anytime soon! Taco Bell corp office, if you're listening - THIS STORE HAS BEEN A PROBLEM FOR THE 3 YEARS I'VE LIVED IN THE NEIGHBORHOOD! read more

Its fast food and fuck all yall who cant spell.. like "reggie m" I am not sure how you made it this far in life.

Taco Bell late last night! Got my order correct and u can't beat a bean and cheese burrito! I asked for some extra sauce and they gave me plenty! Customer service is always great at this location and food always seems to be fresh. read more

Even on late night Saturday's this place is quick fast and tastes so dang good. I highly recommend this place

Giving it a 3 only because I've been there before and have mostly had good experiences. But today gets a 1 because when a restaurant says they open at 7, everything should be open by 7:40. Menu wasn't updated for breakfast for the second time and no one said a word to us. Drove around the building and the window was dark. Drove around more and there was a guy at the front door who was trying to get in. He said the door says 7 but I'm calling the guy inside and he acts like he can't speak English. There's a now hiring sign on the door so hopefully they hire new people that can tell time. read more

I love Taco Bell, probably my favorite fast food restaurant. That being said, this location has been quite disappointing for me. It's right next to my house and I'd rather drive to the one further away. I've given this location multiple chances and my tacos have been broken and or cold, they've gotten my order wrong, and taken too long. I'd say try a different location. read more

This is the best taco bell in town. I've used the drive thru at least 2 dozen times over the past 18 months, and I place large orders containing 6 or more items, including customizations. I don't know how they do it, but my food was made fast and perfect every single time. The people at the window are always friendly and bright, too. Love this place! read more

Deserves zero stars. As someone who worked in the food service industry for 15 years and customer service going on 17, this was the worst customer service experience I've ever had. I received attitude from the girl who took my order after I requested a medium drink instead of a large. When I pulled up to the window, she was standing there, fondling breadsticks, trying to explain how they were rock hard and it'd be a wait for new ones; a request I would have had no problem waiting for. She then asked if I wanted to just taken them off my order. No apology, not an ounce of empathy. I told her I was going to pull around because I wanted to speak to the manager to which she replied, "I am the manager." Wow. Not only do you have no idea what is going on in your kitchen and can't practice safe hold-times, you have no idea how to treat your customers and clearly need to be re-trained. I am so glad I chose to leave NOT spend my money here and go to Wendy's instead. The regional manager needs to do an audit of the employees of this store, especially of the management, if this is how customer's are treated. I don't care if you're having a bad day or you're just a crappy person; you drop that at the door and do your job. I will never return to this store and I will make sure that my friends and family don't either. read more

I used to go to this Taco Bell all the time but today was the finally straw it took 25 mins to get our food. No manager on duty just two people working at the speed of snails. There were 5 people waiting for food and just the guy standing behind the counter reading a book read more

Going through the drive thru at a fast food restaurant as a vegetarian can be a daunting experience. Andrew was knowledgeable and patient with my questions and maintained a friendly attitude. Thanks Andrew. read more

This place takes so long to make their foood. My family and I were went the to get food at 1 and it took around 35 minutes for us to get our food and leave. We left around 1:40. If you are in a hurry and need pod quick don't o there. read more

Idk why this Taco Bell is open until 3am when it's staff decides to ignore customers at 2:20am this poor customer service. If you want to change your hours then fine but don't waste my fucking time! read more

I just went through the drive-thru and had a very disturbing experience. I will say I typically do not eat fast food for fear of people messing with my food and the fact it is literally the worse possible quality you can buy. I know it was late, but there was still plenty of time until close. The gentleman on the speaker asked how I was doing. I said I was good, how are you? This is where it started going sideways for me. He said, "it's okay, just getting to the end of the night and trying to close up." I took this as a hint that they didn't want my business, but figured maybe he is just dumb and not thinking about what he was saying. I proceeded to order a grodita crunch and crunchwrap supreme. He then told me the "grill" was closed and that there were chemicals all over it and they didn't want to contaminate the food. Seriously?! Who would tell a guest that? I said, "okay. Can you make a Mexican pizza?" dead silence for like 15 seconds. I said, "hello?" He said, "I'm sorry, I couldn't hear you, I was talking to a customer." I was thinking to myself, what customer? There was only one car ahead of me and they already were gone. Whatever, I repeated the order. Then a girl came on and asked me to repeat the order again, so I did. Then it was silent and the guy came back and said, "what was that?" at this point I knew they were 100% messing with me and who knows what they would do to my food. I said just forget it and just to cancel my order. Then I could hear a girl condescendingly yell in the background, "thanks! Goodbye!" basically, thanking me for cancelling my order. Wow.! Thank god I cancelled. They probably would have spit on my food and wiped their ass with my tortilla... Visited at 1:30 am on June 21st. Hopefully, someone will follow up. Will not be ordering fast food for a long time either way. read more

I just went here about an hour ago the staff sounded high and looked high to start with. The service wasn't the problem, it was the food I ordered. I had a Mexican pizza that tasted like cleaning chemicals and made me sick. On top of that I had two potato soft tacos that didn't get cooked, the tortillas were white moist and cold as if they were pulled right out of the fridge, and the potatoes were cold and not cooked. disgusting! read more

So clean, so tasty, really fast and they never gets my order wrong! This taco bells open till like 2am! The best ever

Service is very slow. As I sit here during a rush and the workers seem to have no sense of urgency or motivation.

Tried to go to Taco bell after work around 1:30 am and all their lights were off and didn't respond over drive thru although it says they are open until 2:00am. I am wondering if employees turned off lights to avoid customer service. read more

Yesterday afternoon my wife and I went through the drive through lanes to order because we both had a long day. I ordered 2 soft tacos with sour cream and 2 pintos and cheese sides, my wife ordered a taco salad with extra sour cream. When we got home I discovered that my soft tacos had no sour cream and the cheese on my pintos and cheese sides was almost invisible there was so little cheese on it not to mention that the mini bowls they use were only half full. My tacos had no tomatoes and very little meat. My wife's double sour cream taco salad was also short on meat and the double sour cream looked like it might fill a teaspoon. We got no receipt so when I called back to complain I had nothing to reference to. Taco Bells have gone down hill in general the last 10 years but this location was pathetic. 2 thumbs down, don't go there. read more

If I could give less than one star I would. I have never written a yelp review but my experience here was awful enough to encourage me to download the app. Me and my girlfriend went through the drive through tonight. I ordered a $5 chalupa craving box and she ordered two dorito tacos. We got to the drive through window, three people were at the register. The gentleman handed me the box and promptly closed the window. The dorito tacos weren't there and we had to wait a few minutes before he even noticed we were still there. We got our tacos and left. Once we got home I realized that I never got the drink. Inside of the box, every item was wrong. No chalupa, a breakfast burrito? And a soft taco. Along with tortilla chips, not cinnamon twist. The dorito tacos were comically empty and broken. I'm very disappointed but honestly too tired to go back and deal with the issue. DO NOT GO TO THIS LOCATION. read more

The worst place ever!! I watched two managers bri and David smoking in their car! Like wow the mangers! Shows you how crappy that store is! Shows the area coach doesn't know how to do her job or this wouldnt be happening they always tell me that the recipet machine doesn't work and that's why I can't get a copy of the receipt but if you go inside you can clearly see that it does cause they just let them bunch up behind the computer and youre just doing that so we can't return anything which is not right ... get it together! read more

Worst service ever. I waited in the drive through for 20 mins to get to the window where the kid working was rude. I asked him if he charged me correctly for 3 Taco supremes. The drive through signed said $1.29 each. Total came to $5.97 before tax. The first time I asked he said he couldn't hear so I raised my voice. He then said there was no need to shout. From there I knew this kid was going to give me a hard time. I asked to speak to the manager. He said point blank the manager was to busy. Needless to say I left without paying and without my food. I should know better it's Taco Bell. ROFL read more

Ive been going to this taco bell for at least 3 years now and never had much of a problem before besides a couple screwed up orders here and there but tonight takes the cake for worst customer service ive ever experienced at a drive thru. After giving my order i pulled up to the second window (which is standard for this specific taco bell) and the first thing i saw was a very unprofessional looking employee in a grey muscle/under shirt that had a big wet spot on the belly with cursive script tattoos on his arms that looked like they were done by a talentless artist. Talk about GHETTTTO! the dude was dressed like his parents woke him up to take out the trash early in the morning. As he opened the window he did not greet me and he was laughing amongst his co worker (a heavy set ghetto looking white girl with tons of make up foundation caked on her face). When he turned around to get my food i saw his red boxer shorts sticking out of his beltless pants. He then handed me my food without saying a word and then closed the sliding door. Something doesnt add up. I personally think they were having sex inside the taco bell before i pulled up. Its cool i get that a bored guy and a bored girl can sometimes have fun when they're alone but nobody want to look at your ashy chunky arms or the XXL tag on your boxer shorts as you're serving me food and on top of it all you didnt even say "hello" or "thank you" or "have a good night". Overall this is the RUDEST drive thru experience ive ever had. read more

The cashier gentlemen Martin made me feel very welcome. Probably the best Taco Bell experience ever he made me want to get out of my car and go inside to order my food instead of the drive thru. Thanks Martin read more

I have been to this location multiple times, usually after 8pm and service has been fine. Sometimes great, yes actually great. Sometimes it's been kinda lame. Today I went through the drive thru and had good service, very quick. Got my food started on my way home. Checked on my way home and got the complete wrong order. Turned around and went back and got incredibly bad service. The girl at the counter was rude to a customer in line who appeared to be foreign because he was having trouble understanding her. When I gave them my food I saw my original order sitting there and told them it was right there and I would take it. They proceeded to throw away all the food and remake it, and did a horrible job. Cheesy Potato Burritos looked like soft tacos with no lettuce, hardly any fried potatoes, and the burrito with extra chicken was the same. Tons of employees working, half of them looked like they didn't know what they were doing. read more

I'm not a fan of this place because they can never get my order right. The staff is usually friendly, though.

Usually decent service. Last night I got stuck in the drive thru for 40 minutes. The wait was an inconvenience for sure. A customer 3 cars behind me got out and walked to to the window to ask why it was taking so long. The girl on the headset was oblivious to the fact she had her mic on and started yelling and cussing about the customer until someone took her set knowing we could hear her. Very unprofessional. When I called to speak to the manager Brianna, I could hear her asking why she needed to talk to a customer on the phone very rudely to whomever answered the call. This location needs new management. read more

Worst food ever, had to throw away tacos, no meat or cheese. Filled only with nasty green tomatoes. Tried calling, no answer. That should tell you they don't care. Maybe the health Dept should pay a visit. read more

On 10/15/2015 I went to Taco Bell, after waiting 20 minutes in line to get to the speaker to order my food, the kid asked me to wait another 5 minutes before he takes my order. I asked for an order of crunchy taco supreme, when i got home what i got was three half filled regular taco shells not even crunchy taco which i paid for. The employee who handed me my food, mentions of the two managers on duty only one was working and assisting with customers. To add insult to injury, I go online to place a complaint with their corporate office and their shitty web site does not even work!!!! I was forced to call their 800#, the customer service agent made it sound like they know the website doesn't work. I sounds to me like they don't care about their brand or good customer service. My recommendation to you is-If you are not too hungry, go to a different location or just eat some place else!!! read more

I used to love this Taco Bell then my Niece came to live with me. She is 15 years old and and I thought if she can work at Chick fila I tought "maybe" just maybe I said she can work at Tao Bell. They said they were hiring. She applied online and when you appy for shit they will ask you for your age. And when your hiring for a job yes they ask for your age, ssn, everything in the book. My niece got the job about a few weeks ago. A lady named Audreey hired my neice. And everyone knew my niece was 15 years of age. So this is 2 weeks my niece has been on the SCHEDUAL working from 4:30 to 10:00 P.M.!!! And no one said shit about my niece working there for two weeks!!! Untill this bitch emailed her current manger Chris to I guess take her off the schedual because she's 15 years of age! Why is my nieces age a problem now! Audreey told her that she was so close to 16 years of age so it doesn't even matter. I would love to know who the lady from Pay roll is. I have a lot of questions to ask. This isn't right! Any parent would of been mad. read more