It's a roll of the dice going here... usually it is fine, but sometimes it is a total waste of time. I got there around seven at night, a few days ago, ordered five tacos and a cinnamon twist. The amount was right (This is my usual order) and as I pulled up, the odd-hair-colored young woman glared at me, and didn't say a thing when I said "Hello". I get that working a drive-thru gets really difficult to do (I worked one for years), people driving through with expectations all day long, never letting up, but I never just glared at someone as if they were some sort of awful person. She gave me my order, and I said thanks, and she said nothing. I let all of that go. She's young, and it's a tough job. I got home to discover that my cinnamon twists weren't in the bag. The tacos were okay, nothing great. A few months ago I was there, and had to wait around twenty minutes in the drive-thru. Felt like longer than that. The tacos are usually devoid of meat on both ends, definitely not as advertised, where the photo shows it overflowing with ingredients. A few weeks ago, they didn't have any cinnamon twists, for some reason. A few years ago, they didn't have anything that required meat, so I had to just order something I'd never had before, I forget what it was. I didn't go there for a few years, because of stuff like this. I've been going there every other week for a few months now, just because I want something other than a burger, but the burger places are far more reliable than this place. There was one time recently where the guy working the drive through was great, and I think this had to be the owner. He was too invested in the job, too nice to be a regular worker. I can't imagine how tough it must be to staff these places. Other than him, the drive-thru staff is usually very dismissive and not friendly. HOWEVER. I do know that in fast food drive-thru, there are going to be some really frustrating customers, making a tough job much harder to have a good attitude at. Maybe this girl that glared at me, not saying a word, had had a few of these customers earlier, as the rush hour had just dissipated. Then, I come along, and wonder why she's not even close to being reasonably amicable to someone who is contributing to her paycheck. I'm not kidding, she glared at me as if I'd killed her pet or stolen her car or something. Hatred. That said, it is also really disturbing to have someone who doesn't even find you worthy enough of a "Hello", hand you your food. We trust them. If they are having a bad day, there's nothing stopping them from doing something awful to the food. And with the kind of attitude she had, and the other women in that drive thru as well, I'm going to have to take another few years off from Taco Bell. It's like having a dentist or doctor who is rude or won't talk to you... would you trust them to do a good job? Also, we are fortunate to be able to get food without even leaving our cars, but still. I've had plenty of tough jobs, and although I wasn't always happy all the time, I never treated customers like this. I wasn't on my way home on this trip, I'd made a special effort to get through the heavy traffic to have some Taco Bell, to pay the higher and higher prices, only to have a rude employee experience, and not get my cinnamon twists. It is also sad that the corporation and franchisee put so much into the advertising, building, and running of the business, which looks great, all to be derailed by the only people they can get to work there doing a really bad job. They are the weak link in the chain. So, to sum up, for years and years, this Taco Bell, although it's had a great remodel, is really spotty and the customer service is going to be bad. When I need to get some fast food, I'm going to just get burgers. And that's too bad, because they are right there, close to being a great place to get fast food, but the low-quality employees ruin everything. I want to like the place, I don't expect anybody to blow my mind with good service, but there is a point where the service is too unprofessional to trust. I can't trust these people with a simple order. And it's not just about getting the items in the bag, but I can't trust them, based on their horrible attitude, to get me what I paid for... and really feel okay eating it. What did they do to it? Who knows. I wish the owners there the best of luck in automating that place, or finding some people with a good work ethic to work there. It's just too bad. If you want to give it a shot, it's not always a disaster, but it isn't consistently good, either. I keep forgetting that there is a Chick-Fil-A in Arvada now, and although it is a bit of a drive for me, I'm pretty sure I'm not going to get treated like this there. They are now going to be my go-to for fast food. I should have been going there anyway. read more

This Taco Bell has been killing it the past few weeks! They haven't missed a part of my order or even forgotten the sauce in a long time. They load up the nachos so good and everything has been on point. The staff is always super kind when we go through the drive through and we've been in and out so fast recently. Nice job!! read more

Taco Bell - Nachos BellGrande - Fast Food Near Me - Arvada, Colorado

I ordered a delivery order and the driver stole my order. The manager when I called after 2 hours of waiting for my order was unsympathetic and said it was my problem and she didn't want to remake the order- even knowing the circumstances because it was "coming out of taco bell's pocket". No talks of refunding my order just so concerned with doing not even the bare minimum. read more

Found a hair in the burrito contacted them they told me they would give us our money back if we came in the lobby went in lobby the next day and they said we had to bring the food back which they never said and were we supposed to keep the hair in the food till the next day BS !! Poor customer service and all damn restaurants should have hair nets on !!! read more

Service at the drive thru was the best, young kid with glasses working about 8:30 pm, talked to me like a person, and I've never had that at a drive thru. And the food was perfectly made, you need this crew working as much as you can! Way to go Taco Bell you have a crew that works well. read more

Taco Bell - Mexican Pizza - Fast Food Near Me - Arvada, Colorado

To start off their app crashed as I pulled into the drive-thru so I had to order via speaker. Guy was a clearly pissed off and cut us off mid order. Shaking his head the whole time when I asked to add another item at the payment window. Long brown hair stoned out of his mind acted like a completely disrespectful idiot. Get your staff right maybe you'll be more than avg 1.5 star.will be back tomrorow for the Tacos they missed in my order kys read more

Taco Bell - Fast Food Near Me - Arvada, Colorado

Ordered two tacos without cheese. Instead, I received two tacos without meat!!! By the time I got home and opened the bag, it was too much of a hassle to return for the correct ones! read more

$5 cheese quesadilla, 30% of it had no cheese, pretty wild stuff they got goin on over there read more

Taco Bell - A bad Cheese Quesadilla - Fast Food Near Me - Arvada, Colorado

Food is usually very good, the service for the last couple times has been great, but for the last several years, it has had epic problems. Bunch of people didn't show up, delivery truck for primary ingredients wasn't there, close early without notice, etc. I don't eat inside. Just drive thru. Hopefully, the recent experiences indicate better to come. read more

Taco Bell - This is what I came up on at the drive-through menu the other day. Looks like Taco Bell has five-year-olds running the place. - Fast Food Near Me - Arvada, Colorado

Customer service NEEDS to improve they are so rude. You can tell they are young high schoolers who don't care.

This location doesn't mess up my order, I'm sorry but Taco Bell is kinda know for that

One of the worse Taco Bell experiences of my life. Extremely rude and seemed to have no clue what was going on. Food was awful, meat wasnt even inside the tacos and burritos and forgot an item of a combination. Will never be going to this place again. I honestly want to go back and return my order but I don't even think them remaking it would make it even better read more

Consistently the worst Taco Bell. Please god fix your problem. At least one of many. On top of waiting 30 min for food, I got food poisoning. F this place. read more

I haven't been to Taco Bell in a couple of years. Very disappointed in their version of a taco supreme. Virtually no beef. Del Taco is the way to go. Much better food. read more

Taco Bell - Where's the beef!! This is there version of a taco supreme. - Fast Food Near Me - Arvada, Colorado

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$5.06 for this burrito supreme? Just wow. No receipt, never asked if I wanted sauce, no napkins. Horrible Taco Bell read more

Taco Bell - Burrito supreme? $5.06 for this? Never again. No napkins, no receipt, 4 minute wait in line with 1 car in front of me. - Fast Food Near Me - Arvada, Colorado

Another bad experience. Ordered a box and they left out one item. I've been going to TB for 55 years and I have had more bad experiences her than all the other combined. Ordered six tacos and couldn't find the beef on one. The order taker was nice. I'm done going to this TB read more

Staff was rude, got our order incorrect, forgot items, food cold, and chicken was added to items requested vegetarian. These people do not care about you or your food. read more

The food was good but personal needs to able to speak English to take orders. While we were there eating, homeless people were hanging out. One was high and begging for food and money. We didn't feel safe. Place has really gone downhill since I was there last year. read more

Nasty is all I can say. They need to figure out what to do in there if the soft shells are hard then throw them bout don't serve them common sense is going out the door with this new generation. read more

The worst Taco Bell I've ever had. No seasoning, no taste. Don't bother coming here. "Whoever is in charge of this Taco Bell restaurant is doing a very poor job." read more

Okay, so I'm writing another review just because I can't stop laughing at this-plus giving an extra star for the laughs- I grabbed dinner for the family last night (I was seriously jonesing for TB for some reason). Husband got 3 cheesy Gordita crunches (good-NESS), the kids each got quesadillas, I got a steak quesadilla. All of our food was prepped correctly. Why am I laughing you ask? They labeled the quesadillas for convenience and I busted up laughing at "Stake" quesadilla. It's the little things! read more

Taco Bell - Cheesy double Gordita Crunch. Cool. - Fast Food Near Me - Arvada, Colorado

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No meat, no cheese, no lettuce. Bought some hard tacos and they were as thin as a piece of paper. There was nothing in them. Not the first time this Taco Bell has done this but it will be the last time they do it to us. We will be driving to a different one from now on. What a joke. read more

Arrived at the drive through at 5:45pm for the workers to say the store is closed??? Where do the owners find these high school drop outs?

This location is a joke. Orders are always wrong and the service is beyond bad. I'm sure this franchisee must know what a dog this is. Do us all a favor and close this location and make room for a more efficient franchise. read more

Messes up my order every time I come here. At this point I guess I have to sit in the drive through, holding up the line while I dig through a bag full of 15 items opening literally every single one to check for mistakes. I feel like I work for Taco Bell at this point, I should get an employee discount. read more

Service was horrible the lady Virginia had attitude after I asked to do 2 orders and then continued to give me attitude after asking for sauce. Don't recommend read more

This location messes up orders, closes early, and is incompetently managed. Please, don't let me mobile order inside if the inside is closed too. read more

I would give negative reviews if possible. went through drive through and they gave us someone else's order, no biggie. went inside to get our order and return the wrong one. the problem started when the person helping couldn't understand English and then proceeded to re make the wrong order. finally got them to understand we had 2 crunch wrap cheese it's box's. they came out with the "correct" items 25 minutes later, just to get home and find no big cheese it in the wrap. which was the whole reason we went. read more

This location always seems to be closed, even when their lights are on and it should be open. Closing at 8-9 pm especially on a Friday or Saturday is stupid. I would definitely go here more often if it were open later. read more

Always messes up our order. The employees are rude. This Taco Bell isn't worth even coming to.

0 stars for the zeros here. Horrible service. Horrible food. Rude workers. I have been swore at in the drive through here. I have been treated poorly when they have messed up my order. I've asked for a refund and they refused when I have given the food back. Will never go back to this Taco Bell. read more

Not sure what happened to Taco Bell's but 25 mins for tacos and they forgot my order completely! Had to remake it

The service at this location is terrible. They are always way understaffed, hard to communicate with, and have a super long wait. My daughter waited half an hour for our order, brought it home, and none of it was correct. read more

Bring a book if you use the drive-thru. Without exaggeration, it can take 30-45 minutes. Everyone in line literally turns off their car, and this has happened multiple times. read more

The store apparently closes at 6 yet at 7:00 they still had lights on and cars in the drive thru. I waited at the speaker for a few minutes and no one answered. They turned the lights off while we were in line. I drive to the window and honk to be ignored by the girl washing dishes. I knocked on the window and this rude guy comes out and says we are closed. I said you guys need to post it. He said it's right here on the drive thru window! They need it on the speaker. I don't know how they are still open they are the worst Taco Bell around! read more

Taco Bell - a view of the inside of a restaurant - Fast Food Near Me - Arvada, Colorado

Omg seriously, close down. Waited in line 20 minutes and then was told by the drive through they are closing due to short staff. Then they proceeded to have the one person who's order they took sit at the window instead of having him pull around so we all weren't trapped. There may not be enough staff, but there also isn't enough brain power in ownership or leadership to keep this place open. read more

The location on 58th in Arvada has the kindest employees and great service.

Way to go Taco Bell! One of my employees just ran out to TB for lunch. This had to have been a conscious decision. read more

Taco Bell - Crunchy Taco - Fast Food Near Me - Arvada, Colorado

I thought this was worth a post. I ordered TWO! bean burritos.... I'm just curious to why in the world would this kid give me almost 30 packs of sauce!!!? Like, really!? ‍ 11/6/19 approx. 8:10pm read more

Taco Bell - I ordered TWO bean burritos.... - Fast Food Near Me - Arvada, Colorado

Yet again this location proves some businesses shouldn't operate they're understaffed - openly admitting they can't hire people due to their low paying wage - and yet they allow more orders than their staff can handle. Nine or more cars in the drive thru with no communication if the lobby is closed unless you skip the drive thru to check the doors. Accepting DoorDash, uber eats, and to go orders when you're understaffed is a bold decision - bold and incredibly ignorant. I understand why they can't hire or retain staff. Unprofessional and always a terrible experience. read more