Honestly, this location isn't the best. The inside was clean at least, but it smelled terrible for some reason. The service wasn't great either. One of the employees was helpful, but the rest were really rude and seemed to be inconvenienced by customers. Our order was correct, but it wasn't put together well and everything was soggy, as if it had been sitting for 30mins before we got it; that wasn't the case though. From the time we ordered to the time we received our food, it was no more than 10mins, so I don't know why it was soggy. We're not expecting 5 star quality (we know it's fast food) but at least a little better than what we got. I'd give the drive-thru a chance next time, or just online pick-up though. Hopefully it's better that way somehow? We're always willing to give a place a second chance, but we won't be dining in lol. read more

Taco Bell - Fast Food Near Me - Ames, Iowa

I decided to try the three new menu items tonight. Let's start with the Dulce Leche Delight 12 pack-I wouldn't call these sweet as much as I would call them RICH. Warm, rich and gooey. If you are ordering for just yourself, stick to the 2 pack. If you have 3-4 friends with you, then get the dozen. One may even be enough for just one person-it's that rich. The steak cheesy melt burrito @$3 was ok. I went easy on the spicier toppings, as I do not tolerate spicy well. This had a fair amount of steak, rice, some cheese and tasted pretty good. The steak chipotle ranch burrito @$3 seemed flat. Not much steak or anything else, but did have good browning on the burrito. The staff here are friendly. I got the food drive through and it was quick. I made all my ordering on the app(you SHOULD get any app, if you order fast food enough-good deals!). Lot parking. MarcyDiner'sTantrumScale 5/5- NoScreamingKids. CyHawkApproved. read more

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The food was pretty good. I got the beefy five layer burrito combo. I do however have some comments about it: 1. There was no over-the-counter menu, you could only search for food on the kiosk, which was very unfortunate because you do not know all of your options 2. My taco was completely crushed and might have well been nachos, but it still tasted really good so I don't especially mind that. 3. The outside was pretty sketchy, but what more do you expect from a taco bell. read more

I cant remember her name but the African American lady working the window is absolutely FANTASTIC! She is kind, well spoken, and provides the BEST customer service. We live in a society where kindness and customer service has almost vanished so to see that is rare and you have it in this employee. This employee needs to be recognized! She has a bright future ahead of her. read more

Living in Ames for years, I've known that this Taco Bell is bad. I decided to give them another chance tonight, being that they had no one in the drive through and it was late. Unfortunately, I was reminded why I avoid this Taco Bell at all costs, and I regretted having an ounce of faith in them. Just a simple no sour cream, is not even obtainable at this location unfortunately. read more

Taco Bell - Fast Food Near Me - Ames, Iowa

this isnt about food it is about there management or lack there of. my child went in for an interview that was scheduled for 530 and the manager never showed up she waited over an hour and they kept telling my child that she would be right with them. this is no way to get employees. not a great way to get employees taco bell. read more

Dont go here if you dont have 45 minutes to wait for your food. Every time i'm there, they cant seem to get any orders out on time.

never fucking go here. they will 100% short you. ordered a meal and got 1 fucking taco

Me and my girlfriend got two spicy potato tacos and two cheesy bean & rice burritos. We waited I wanna say 30 minutes with only two cars ahead of us. After getting our food the tacos had like nothing in them there were like 3 potatoes in them and barely any condiments. I just feel if we had to wait half an hour for our food it should've at least been good. Our burritos as well had barely anything in them and were floppy. read more

Taco Bell - Spicy Potato Soft Taco - Fast Food Near Me - Ames, Iowa

Can someone explain why I have a plastic lid in my bean burrito? I was told there microplastics in the food but this is taking that to a whole new level read more

Taco Bell - Bean Burrito with a plastic lid inside of it. - Fast Food Near Me - Ames, Iowa

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Was extremely slow. We sat in the drive through line for over 20 minutes with only a couple cars ahead at the start. Once we got to the window we waited another 5 minutes while no one said anything. read more

They gave me the wrong order, the service was terrible and the place was a mess, won't be eating there anymore and I don't recommend anyone goes to this place. read more

This place sucks. Ordered the 2 cantina taco meal and they only gave me one, completely crushed and did not have any melted cheese. I went back to complain on the phone and they claimed that didn't happen. read more

Taco Bell - One chicken crispy taco instead of two completed crushed when opened also with no melted cheese whatsoever - Fast Food Near Me - Ames, Iowa

horrible customer service i messed up and forgot to take stuff off my food i didn't want and kindly asked them if they could remake it and they told me i had to buy another one and when i bought a new one they still put the stuff i asked for off i it on it. i am so mad and upset they have horrible attitudes will not eat here again. read more

Taco Bell - Fast Food Near Me - Ames, Iowa

Not many things will get me away from school unless "free" is associated with it. And so here I was, sitting next to what was the best "free" thing I had today. This was my first time eating a doritos locos taco and I thought it was decent. There was a lot of cheese that wasn't really cooked, the taco itself had an alright crunch, and there was almost zero taco meet, but I can't really complain because it was free, ya know? Overall it was worth it, but if you want a quality taco from here, I'd buy one. read more

Taco Bell - Fast Food Near Me - Ames, Iowa

Guy on the speaker was crying about me yelling at my passenger even though they can adjust the volume on the headset Grown adult man Then they got me entire order wrong and gave me a serious attitude on the speaker on the way to window Actually insane Terrible staff they need to be retrained read more

We waited for an hour before they even started our food. AND i didn't even get a refund. Not recommended at all!!!!!!!!!

whatever lady is working drive through tonight Dec 23 was really rude. We weren't asked if we wanted to make our orders a meal so we needed to add drinks we had to at the window we didn't realize we werent allowed to do so. Instead of informing us nicely she was really rude and I didnt appreciate the snobby ass attitude read more

Horrible service! Drive through service was a joke. Would not take my order and got nothing but attitude from the staff when attempting to place my order. Clearly staff cares nothing about customer service!! Will not go back! read more

$5 cravings box is missing from the menu, only reason to go to taco bell. Employees were very nice though

Absolute slowest service I've ever recieved. Twice now it's taken over 40 minutes just for a taco.

Cancelled order after waiting 30 minutes Short changed refund by over $3 Not allowing comment on their website... What a joke... Never again..... read more

It's Taco Bell. You know what you're getting. The staff at this location has always been very friendly and the store has been clean.

they got my order wrong, not completely their fault. I didn't specify, but when I went in to tell them that this is not what I wanted the cook had some sort of attitude that she had to remake the order like if you don't wanna work there then don't stop giving everybody else attitude. read more

The line was very long and moved incredibly slow. They replaced our nacho fries with fiesta potatoes without asking or notifying us, since apparently they were out of nacho fries. Of the 4 other things in the order only two of them were correct. On top of all that, most of it was room temperature at best. My quesadilla wasn't even cut which I've never had happen before. I've been to a lot of Taco Bell's in my life but this has been the worst experience I've had. Service was awful basically a "here's whatever we put in the bag now get out of here" attitude. Don't' come here expecting a solution to your late night cravings, you'll only ruin your night. read more

Very good service! Really quick despite having a lot of traffic come through. One of my favorite fast food joint!

place is a pos workers are slow. food is always cold. I can go on and on . I was in line earlier today for 30 minutes as this is the only place open around 1am. just to get told that they were 6 orders behind and are no longer taking drive thru orders since they have to catchup. than they take someone else's order???? make it make sense will never be coming again that's forsure. overall review is -0. read more

Whats the point of having a breakfast menu when you don't offer breakfast?! Not only that but then you have the wrong time for when the location opens! what kind of business has such false advertisement of their menu options and business hours but this place has managed to and I wish they would either fix the falsehood of what they advertise or maybe hire workers that know how to run the establishment so you don't receive a review like this from a customer like me. I've managed two different fast food establishments and my times and menus were always up to date! read more

You know what time it is? Time to get a new crew (or more or something). I spent 35 minutes in drive-thru for 8 cars. That's nearly 5 minutes per car. I asked the gal if they were trying, because I dont think they were. The quesadilla was tops. Jim Roach Ames read more

We love James j! Great service and would absolutely go back! He got our whole order right

I bike here every weekend after getting groceries and they always mess my order up. How can you not have a bean cheese and rice burrito.

We ordered a number 10, (Grilled Cheese Steak Burrito, taco and drink), 2 cheesy roll ups, bean burrito, and chips and cheese. Did not even get the burrito, THE MAIN PART OF THE MEAL!! Got about a pound of cheese that came in a tray because they ran out of cups. And the Cheesy Rollups are a joke. Every time we get them they are just cold tortillas with shredded cheese thrown on them. Not melted at all! Never go to this Taco Bell!!! These people have absolutely no idea what they are doing. Remember to put on your head at work and take out the airpods!! read more

I love how they pay the workers $15 an hour just for everytime i go they mess up. I understand that humans make mistakes but not everytime. Would not recommend read more

Me, My boyfriend and his cousin went to this Taco Bell after we left Boone super nationals on 9/8 and we went through the drive through. When we got to the speaker to order my boyfriend told the lady working the drive through the first part of his order in the middle of his order she told him to wait a minute she had another customer to deal with then comes back and asks him what else we needed and he told her the rest and also told her we were going to have a second order and she says "oh no we are not doing this your not going to take 3 minutes to order and then tell me you have a second order you going to have to come inside or go back around and order again" I did not know that there was a time limit on how long your order could take and it was very rude the way she said it. So we pulled around and my boyfriend went inside to talk to a manager turns out the lady that was being rude was the manager so my boyfriend asked for her boss and they said for him to call corporate. While he was inside she was being rude to all the other customer/worker cussing at them and being just straight up rude. That is terrible customer service. I do not recommend you eat here. We are not from Iowa we are from Oklahoma but I would recommend you to find a different location or just a different restaurant in general. read more

I would give this Taco Bell a zero if it was an option. There phone never works so you can't ever call them. We ordered a large order on there app for delivery around 11:30 it arrived at 1:30 that's is crazy. 2 whole hours wasted. When the food came it was all wrong. We are missing half of our order and have random items that we didn't order. Of course there phone doesn't work so we can't call them and get our money back. NEVER GO HERE read more

GO ANYWHERE ELSE. THEY WILL NOT GIVE YOU YOUR ORDER. The management in this Taco Bell is the worst I've ever seen. I witnessed a worker bring up an idea (that they should condense the cook line from 2 to 1 because they were short staffed) and the manager yelled in her face about how that wouldn't work. I have had countless orders be forgotten and ignored. There are so many better places to get cheap (almost) Mexican food. I recommend tacos el primo or quite literally anywhere else. Please don't waste your time here, you will only be denied food or forced to wait over an hour for an order that should only take 5 minutes to make. It's upsetting because this is the only Taco Bell in Ames but it genuinely isn't worth it. read more

Cold, soggy food. Tacos fell apart in paper. The soda syrup ran out. Not the best experience on a roadtrip stop.

Got a crunch wrap supreme without meat and it was served cold. Each of my friends meals were also equally bad and cold. The women taking our order sounded like she was off a copious amount of depressants and struggled putting in 5 meals in one order. read more

Everytime I go to the Ames, Iowa Taco Bell there is always an issue and today was no exception. I went about 20 minutes after they opened for Breakfast and was told that they ran out of eggs?! Really??? how do you run out of eggs not even a half hour into your day? and why does it take 30 minutes to cook eggs? I think the breakfast crew at this Taco Bell just doesn't want to help customers as sometimes they are inside and working but just choose not to wait on people and not answer the drive thru. If Taco Bell breakfast wasnt bomb, I wouldn't even bother going. went to Taco John's today even though their breakfast isn't near as good. read more

This Taco Bell is pretty hit or miss. During the day I've always had great service, but during the night there's been a problem every single time I've gone. We've had missing items a couple times. Also twice now, we've waited an hour in the drive thru just for them to close the store early right when we get to the order speaker. Seriously they'll close it at 9:30pm when they say they're open til 3am. And there's no way to get out once you're stuck in that line, due to a poorly planned parking lot. The food itself has always been yummy! Always fresh and hot. It's just the nighttime service that's the issue. read more