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TA Travel Center

2.0 (5 reviews)
Open • Open 24 hours

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Commercial truck repair

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FRESH by Brookshire's - Bomb Double Burger at the Fresh Grill and Patio

FRESH by Brookshire's

3.7(67 reviews)
4.4 mi

I am writing to express my disappointment with the customer service experience my girlfriend and I…read morehad at Fresh by Brookshire's on the evening of [insert date], around 7:40 PM. Earlier that same day, I was informed by a staff member that the pizza department closed at 8:00 PM. Based on that information, we arrived at approximately 7:40 PM to order a pizza. When we approached the counter, the young lady working there told us they were closed. There was no greeting or explanation offered initially. I explained that I had been told the department closed at 8:00 PM. She responded that they closed at 7:45 PM. Since it was still before that time, I asked to speak with the manager. The night manager, Graham, came over. Unfortunately, his demeanor was unwelcoming and dismissive. He stated that they stop taking orders at 7:45 PM. By the time he spoke with us, it may have been around 7:42 PM, but we were already at the counter before that time. No attempt was made to accommodate us or to clarify the discrepancy in closing times. Instead, the interaction felt rushed and unfriendly. My frustration is not just about the pizza, but about: * Inconsistent information given to customers * Poor communication * Lack of basic customer service and courtesy from management If the pizza department stops taking orders earlier than the posted or communicated closing time, that should be clearly stated and consistently enforced. More importantly, customers should be treated with respect and professionalism. I plan to follow up directly with the store manager, as I believe this experience does not reflect the level of service Fresh by Brookshire's should stand for.

You better look at the dates of the food you buy because it will not always be Fresh (sometimes…read moreexpired) they will change the dates on old meats and mark it up in price so when you see things with 2 or 3 stickers that's why

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FRESH by Brookshire's - Bomb Double Burger at the Fresh Grill and Patio

Bomb Double Burger at the Fresh Grill and Patio

FRESH by Brookshire's - Pulled Pork Sandwich at the Fresh Grill and Patio

Pulled Pork Sandwich at the Fresh Grill and Patio

FRESH by Brookshire's

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Tom Thumb

Tom Thumb

3.5(24 reviews)
4.7 mi

My 7 year old daughter and I were followed around the store, being two of the few minorities in…read morerange I tried to be positive, and after spending over 150$ compared to those who came in and grabbed a couple of items you'd think I'd be treated with respect as a valued customer. NOPE, the self check-out clerk, (not even the person I checked out with as I went through the normal line due to having so many items) stopped us and asked if we had paid for our sodas. I checked the receipt as again I had worked with two other clerks who had taken care of such and verified I did. This was embarrassing, harassment, and terrifying for my daughter who spoke about the experience for days after. While all this occurred plenty of people continued to check out in the area she was supposed to be watching, where actual theft could have occurred due to her involvement in a situation that didn't concern her. This was on February 9th and the associates name was Daniela. I would have given two stars as it's a beautiful store but after reporting this to corporate the manager was supposed to contact me that same day . That never occurred, so to see them responding here is quite irritating .

Lately, everytime I purchase a premade fruit bowl, I am constantly noticing that the raspberries…read moreare moldy and the melons are too aged. Packaging says best through July 13 but it's only the 10th and things are already bad . Why are we packaging older fruit for purchase?

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Tom Thumb - Receipt showing purchase of sodas

Receipt showing purchase of sodas

Tom Thumb
Tom Thumb

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TA Travel Center - servicestations - Updated May 2026

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