Review of End Cottage Vets (Zero Stars if I Could Give It)…read more Every single experience I've had with End Cottage Vets has left me feeling dismissed, disrespected, and deeply frustrated. The level of arrogance and indifference from the staff is staggering. I phoned today simply to request a repeat prescription -- something I've done before -- and was immediately talked over and treated like I'd never dealt with them in my life. Instead of listening, the man on the phone patronised me, insisting I should use the automated system as though I'd somehow imagined previous direct conversations. That attitude sums up this place perfectly: cold, defensive, and uninterested in genuine care -- either for animals or for the people who love them. Their prices are extortionate, their compassion selective, and their first instinct seems to be to push for the most drastic (and expensive) measures rather than finding ways to actually help. The overall tone is hostile and transactional, not caring or supportive. End Cottage Vets should be ashamed of the way they treat their clients and the animals entrusted to them. A veterinary practice should stand for empathy, trust, and understanding -- three qualities this place has consistently failed to show.

IF YOU LOVE YOUR PET FIND ANOTHER VET!!!! After my cat went blind I was told by one of their senior…read morevets that my cat had cancer. To be sure they wanted me to undertake tests which I agreed to. After tests they said there was nothing systemically wrong with my cat. No other explanation of the blindness was offered. A few days later I took my cat to a specialist eye vet for a second opinion who told me he was 95% sure my cat had a systemic condition likely to be cancer and he asked me to arrange for the scans to be sent to him so he could view for himself. I asked for the test results including scans to be sent to the specialist vet 5 times but the scans were never sent despite assurances every time that they were being sent. This prevented the opportunity for my specialist vet to see the scans for himself to confirm his judgement. When I pressed them on why the scans were never sent they finally admitted that due to human error the scans were never saved. I made a formal complaint which is also being extremely poorly handled. These people do not care about animals only profits. BE AWARE. THERE ARE OTHER LOCAL VETS YOU CAN USE BUT BE CAREFUL BECAUSE THESE VETS ARE PART OF A WIDER GROUP (WIGSTON GROUP) who are part of the same business. if I could have scored less than 1 I would have selected that option

I have also used this vets for years now and i have to say that yes they are quite expensive but…read morethey are certainly the best. they have always been open and honest with me regarding my dogs and i have always had a really good relationship with the vets and the nurses. and also the receptionists. i would definatly reccomend this vetinary surgery to any body, - but theres no guarentee you would get your animal on the books. as it is a very busy surgery! over all a really good practice! fab

This is a very attentive and responsive vets surgery. I have been using them for years and they…read morehave treated my cats for a variety of conditions as well as carrying out standard practices such as neutering. On more than one occasion they have seen a pet of mine at incredibly sort notice even though their surgery was fullly booked. Not only do they offer a high degree of professional work, they are also very sympathetic to owners worries and situations. I have had to have 2 cats put down here (ironically both in the same room) and on both occasions the vet in charge was so kind and supportive to me I felt like hugging them! It's worth noting both times there was nothing that could have been done to save my animals but the vet did everything possible until it was realised that to continue treatment would have been unkind to the cat as well as being a complete waste of money - so many less reputable vets would keep fleecing owners, saying there's still a chance'. These people might not be the cheapest but they are the best i have come across.

Absolutely disgraceful vet practice. Inflated prices, terrible service and incompetent on so many…read morelevels. They told us they are specialists in orthopaedics when it simply isn't true. Our dog had surgeries at a very young age, too young in fact and has suffered every day since then. Our new vet is horrified at things that have occurred including admitting our dog for days following a stomach upset. Of course when she was a pup they insisted we took out Petplan insurance as they pay them fast and direct. They had left her suffering with numerous conditions but overcharged for things that were not even necessary. There are many other practices locally that will not rip you off and have genuine, compassionate vets that will not rip you and your insurers off

ALL PLEASE READ THIS! And especially if you are registered at Cygnet Vets/Swanbridge hospital …read more Today my dog was poorly so took her to vets - she had swallowed an object and said I needed to get to swanbridge to have it removed . I was advised it will be about £2,000. So I went to swanbridge hospital . We arrived and when we get in the room the vet stated we will carry out bloods x Ray, fluids etc .And as we will be operating on the stomach you are looking at £4000! . I could see the estimate in front of her for the pre op and it was £1011.25 BEFORE even operating so £3,000 to open her up . Thankfully I had the hindsight to ring Peel vets whilst there and they told me to go straight to them. as we were leaving I asked why was I advised ( at cygnet) £2000. Then a person who seemed to be more higher ranking stated off the cuffs - it's never £2000. We left with them showing no interest in our animals welfare! We arrived at Peels(hornsea) and the op was carried out today too the cost of £1300 including 3 night stay and all the other stuff cygnet we're going to do . HOW ON EARTH CAN ANOTHER VET JUSTIFY CHARGING £2700 MORE! What angers me more is that people going to this vet will think these are normal charges across the board. This is evidence that they are not. What concerns me is that Someone who has been to this practice will have had to make the heartbreaking decision to euthanise their pet unnecessarily because of these scandalously outrageous charges, which are not normal. PLEASE PLEASE ALWAYS GET A SECOND OPINION.

Tyler was absolutely wonderful. The guinea pigs were a gift to our son and we wanted everything to…read morebe the best, so she spent at least an hour showing us their large selection, guiding us around and giving first hand advice on what would be the best for Cleo&Cookie. We left with everything that we needed and a smile on our faces. Thank you Tyler and the rest of the Wadsley Bridge store, they are settling in great

Superb service, advice and friendly staff. Would fully recommend to anyone.read more

After issues over treatment of three different dogs over 3 years we have finally left this…read morepractice. The first problem concerned a bad mis-diagnosis in 2017 of my elderly mother's dog on which she doted. Arundells' vet insisted that her problems were related to a build-up of fatty tissue and NOT cancer, as we had suspected. After a subsequent and very expensive MRI scanning procedure at another vet, our fears were shown to be accurate and the dog was finally put to sleep. Our own precious retriever/spaniel cross became ill one night and we had to take him into Bennetthorpe in the early hours of the morning to see what was to be done. I am sure that nothing could have been done to save him, he was 13yrs old, but we felt that over £600 in less than 6 hours was a fairly hefty fee to pick up a dead body. This week our latest and final problem has occurred with our Labrador puppy who has been registered here since June 2019 when we got him at 10 weeks old. It may have been difficult to spot a hip issue at his early health-check and attendance for immunization, but we had an increasing concern that all was not well. He was subsequently castrated (far too young as we are now told, but we were not advised of this by Arundells at the time or we would certainly have re-thought the action). Recently, the arrogance and unhelpful behavior of Arundells' staff was highlighted when we attempted to have them sign off on our Labrador puppy's planned visit to a physiotherapist - what ensued was a veritable circus of poor communication and organization. Ahead of the physio visit, we asked for a consent note from the vet who had seen him last. This was agreed to, but the consent order was wrongly sent for him to be operated on and not for physio. We asked for the proper form to be sent, having booked him in for an appointment that evening. At 5.20pm we received a call from Claire, who warrants a special mention as the self-important 'head receptionist' who apart from being rude and unhelpful refused to send the correct consent order until we had paid for him to be seen again by a vet there. It seems we could have him operated upon, but he wasn't to be permitted a consultation for physiotherapy! Given the time of the return call (5 hours after we had first made the request) there was in any event nobody available at Arundells to see him in time, anyway. Now dealing with the fallout of this encounter, further exploration has shown up a previously undiagnosed issue which we are trying to address - at another vet. All of this is a great shame as we have the utmost respect for the senior vet in this practice, but we would certainly not go back there.

I love Arundel vets, they've looked after all 3 of our dogs. The staff are great and extremely…read morefriendly, appointments always available and go out if their way to help. Would highly recommend to any pet owner.