Pete Shamoon came out to my home again to solve another problem I was having with my Windows 11…read morecomputer. It's easy to schedule an in-home appointment with Pete. He arrives on time, is patient with my many questions, and is highly competent (bachelor's and master's degrees in Cybersecurity & Information Assurance from the University of Detroit Mercy). I highly recommend Pete for all your tech needs (set-up and problem-solving for computers, smart phones, doorbell cameras and other smart home systems). His rates are reasonable, and he always quickly and efficiently solves my tech problems. (But he's always willing to take the time to explain things in a way I can understand.) As a retiree, I find it so nice to be able to stay home and get a "house call" from a tech "doctor" who doesn't just fix the problem but also helps me learn to take full advantage of all the nifty stuff my cyber-gadgets can do. To schedule an appointment, you can call Pete at 248-917-2271 or email him at pete@petestechhelp.com or visit his website at www.petestechhelp.com.

Andy did an amazing job on fixing my infected computer. He picked it up one afternoon and returned…read moreit the next day. I highly recommend this company honest and friendly.

Some context regarding my dilemma: I had just built a PC which was working flawlessly. I was able…read moreto play my intended game perfectly fine with no issues. Then, while gaming, my game crashed and the computer stopped responding, prompting me to force shutdown the computer. Post crash, the game was underperforming. I tried everything software-related, from verifying the integrity of the game files to clean reinstalling Windows (three separate times, mind you), but to no avail. At this point,  I'm thinking it must be hardware related, hence why I took it to the repair shop. I explained my situation to the repair shop and they took it from there. After some time, they contacted me saying that the both the graphics card and SSD (due to being at "65% health") are responsible for the horrendous performance. I went ahead and replaced said components, only to be greeted with the same horrible performance post-crash. So, I called the repair shop and they responded by saying I only "partially followed" their advice as they recommended I get a RTX 5070 instead of the RX 9070 I originally had; their argument was that the RTX 5070 is the superior card of the two and didn't have as many driver issues as AMD cards. According to them, had I gotten an RTX 5070, the PC would have been running perfectly fine like its former self. But that didn't make any sense as the PC was running fine with an RX 9070 before the crash. When I brought this point up, they started talking about how there could be problems with PCIE bifurcation, something that didn't make sense at all in explaining my horrible performance.  I decided to take it to another repair shop. The repair guy over there suspected it was the motherboard. I replaced the motherboard and lo and behold, the PC was running perfectly fine, WITH the RX 9070 card that Quick Teks claimed should have been switched out for an RTX 5070 due to "PCIE bifurcation issues." I later called Quick Teks about this and they were still adamant about the situation, stating that they had mentioned PCIE bifurcation being a potential problem in their diagnosis (which isn't true as they mentioned the PCIE issues AFTER I replaced the parts and called them about the PC still having horrible performance; never was it mentioned in their diagnosis). To top it all off, Quick Teks abruptly hung up on me and sent me a text saying, "Thank you for your business. But i'm well aware of what was wrong, and what was stated previously." Absolutely unprofessional and unacceptable service.

If your computer is causing you any 'trouble', do yourself a favor & go here…read more I've been to many computer repair places in the past, & I wish I'd gone here first. They definitely know a thing or thousand about computers. James will let you know, up front, what MIGHT be going on w any computer issue you're having. Then they'll figure out the problem, & inform you of EXACTLY what's going on before any repair work is done. Extremely fast, courteous & efficient service. Too bad I'm only allowed to leave 5 stars. I'd definitely leave 10 stars, if I could.

I couldn't be happier with their service. James brought my old computer back to life and it has…read morenever performed better. He was professional, honest, skilled, reasonably priced and personable. I give this company my highest recommendation.

My little visit to "The Bench Tech" was a positive experience at a fair price. My computer runs…read moregreat, thanks to their expertise. I would gladly recommend their services to anyone in need of computer repair.

Nice guys, fair prices, and they will do what they can to prevent you from spending unnecessarily…read more I've been back several times and will be again, I'm sure, as a parent of two boys who aren't always as careful as they should be with their computers.

I have been dealing with this company for many years. NOT one complaint. Great service. Ask for…read moreCraig

Sam--- the computer tech was awesome. Make sure that you consult with a person, that knows what he…read moreor she is talking about. The two previous computer stores I went to, [ before speaking with Sam at SCO ]------- BOTH concluded that my laptop problem was a motherboard issue. Sam seized upon the fact, that the conclusion above was incorrect. My laptop problem was a software issue. Thusly, very inexpensive to fix my laptop issue. Thank You again Sam !

My wife had trouble with her laptop and he fixed it and now it works great. It's better than buying…read morea new one.

Great place nice employees. Quick service. My laptop locked up and repaired on site while I waitedread more

I have an 2013 iMac that was running slower and slower. I wasn't thrilled about buying a new one…read moreas they've downsized the hard drive capacity without a significant increase in price. I decided to upgrade by original hard drive to a solid state drive and took it to GP Geek in The Village. They are right next to CVS on the parking lot side. The iMac models from 2013 onward have their screens glued on so they needed to order the adhesive kit and that took a few days. We were out of town so it worked out perfectly. They replaced my old drive with the new SSD and migrated everything from the old drive. The price was very reasonable and everything is working great. The system now is ready to go in about ten seconds from pressing the power button. This was taking several minutes before. Anything I open is now nearly instantaneous. It basically turned an eight year old machine into a brand new one! I'd definitely recommend Grosse Pointe Geek for any computer work.

I feel so fortunate to be able to come into GP Geek and have my questions answered with patience…read moreand efficiency. I have brought in both a desk top and lap top for switching out and updating my computers, and it's done quickly, and with helpfulness that you can't get at a big box store. The 'kids' are young, and helpful, and love what they do. So glad to have this wonderful local shop nearby. They are truly the reliable place to call, and set up appts with. Thank you GP Geeks!!!!

He was SUPER knowledgeable and friendly when we went in. Service with a smile. Would totally…read morerecommend this place to anyone! We will be back

Took 3 trips to Gideon repair store to fix my phone which its price was close to 2x more than other…read morestores and they didn't fix my phone. I had enough of keep on going back to this store. I ended up go to another store to get my phone fixed and money down the drain for paying Gideon!