I recently called in trying to feel out a new upgrade for my phone. Tommy was the associate I…read moreworked with, and not only was he incredibly helpful, but he was positive, upbeat, and answered every question I had with enthusiasm. Amazing employee, and if he reflects the store, then amazing store. Will be coming in for my upgrade asap!!

I recently had to replace my cell phone. My husband and I went to the AT&T store in Woodstock…read more The staff was very friendly and very friendly. The young lady explained 3 different phones for me, explained all the features and recommended the best fit for me. No hard sell. Just a fun experience. While checking out we noticed the flat charger you just lay your phone on. The brand is "Ventev". We bought the double feature so that we could use it at the same time if needed. If I had the receipt I would return it. Plus, it took a while till I realized that this took Hours to charge. DO NOT BUY THIS PIECE OF CRAP. TOTAL WASTE OF MONEY AND I AM VERY ANNOYED!

Overall, staff are grate! And they have all sorts of…read morephones, accessories! Very very nice people there, also very helpful! With whatever we needed they explained everything! They also gave us some bundles on accessories It was a grate choice to choose this store

Horrible customer service. Phone didn't work so instead of replacing phone they made us buy a new…read moreone. They said we had 10 days to see if we liked it and we could return it. They said it was the same as we had but when we got it, it was totally different. 20 minutes later we tried to return it and they wouldn't let us return it. Beware!!!

This location is out dated with payment techniques. Went here to pay bill and won't accept tap to…read morepay, they said have to enter card info or cash only. So many other businesses don't take card info like that because of all the fraud. There was absolutely no costumers there but filled with employees.

Whatever you do, DO NOT buy a phone from Verizon Cellular sales in Woodstock, especially from…read moreAli!!!!! I recently switched over from AT&T after being a customer for 12 years due to the promotions that seemed enticing. I would like to add in the 12 years I was with AT&T I never had ONE problem with them. About 2 weeks after switching to Verizon I have had nothing but issues. At first Ali promised me a $160 phone bill and the first bill I received was $400. After being told that it was only for the first bill, it was still going to be roughly $200/month until I called Corporate, and they added an additional promotional discount at $20/month for being misled by my sales associate. Ali advised me there was a $35 set up fee for each device from the store and he waived one fee and told me I could call Corporate to waive the other three. He failed to mention Corporate would also be charging ANOTHER $35 per device for activation and to waive store set up fees are not on the corporate side, and they couldn't do anything about it. This led to me paying roughly $250 dollars that Ali did not make me aware that I was going to have to pay. Ali also told me I had 14 days to turn my phone in and set up auto-pay, but on my first bill it was not accounted for since it wasn't done at the time of the sale. Another $40 I had to pay that was he was not up-front about; I would have done it in the store if knew it was going to cost me more money. He sold me 2 screen covers each costing me $50 and promised me the convenience of being able to come to the store for a year to replace it for free and thereafter a lifetime warranty through the screen cover's company's website. After 3 months I came to the store to replace the covers and now I'm being told the policy has changed and I can no longer use that convenience by changing at the store and I could only rely on the website with shipping to replace the covers. A policy change should not affect something that was purchased before the policy change date, nonetheless, I was told if I changed it at the store this time I would lose the lifetime warranty. Another $100 gone to waste when I could have bought a similar kind online for less than $12. I would also like to mention as soon as Ali finished the sale portion, he didn't even stay with me to close out everything and put the covers on my phone, he gave me another sales rep so he can go help other people in the room which is poor business. The other sales rep you can tell was new and was even frightful to put on my screen cover without messing it up. When I returned to the store a few times already due to complaints, Ali remains calm and speaks to me in a way where nothing is at fault of his own and even told me that he mentioned all these things to me which HE DID NOT! I have a fantastic memory, and I wouldn't forget it. He lies to your face and is quite deceitful. I've been in sales, and he is a disgrace to such a position. They are only looking for commission and couldn't care less how it affects your pockets. I IMMENSLY regret ever leaving AT&T and trusting this company. Not to mention, the service is not anywhere close to the service AT&T can give you. My phone lags constantly and drops connection all the time (never had that issue with AT&T). Save your money and your frustration and stay FAR AWAY from this place. Give it a second thought and look at other options cause this will be a decision you regret making.

Great service and solved my issue. Phone was bricked out…read more Helped by Brandon whom I'd highly recommend.

Had a terrible experience with the t mobile rep Tom. He was rude and acted like he could not be…read morebothered and I was a nuisance to him. I was having my new phone transferred from my old phone. He said do this and this then hit this button very confusing. Isn't that his job to transfer data from t He old phone to the new one. I said I am not good at this stuff and he got arrogant and said you should know how to do this. I said you need to have some patience and he gave me this awful look. Will NEVER go to that location in Crystal Lake ever again.

We stopped in to try and trade in our Apple Watches. We were greeted immediately by staff and were…read moreseated within a minutes with a service member.

Hí People don't know what they are doing there…read more I had a problem they didn't know how to fix it. Later I figured it out myself làteř